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Casumo Casino Review

"A World-Leading Casino With Thousands of Games"

Casumo: 100% bonus up to £25 and 20 Bonus Spins on Book of Dead

18+. New UK customers only. Opt-in required. 20 Bonus Spins on “Book of Dead” and 100% Deposit Bonus up to £25 on first deposit. Min deposit £10. 30x wagering requirement for Bonus Spins and 30x wagering requirement for Deposit Bonus (game weighting applies). Max £5/spin or £0.50/line or £10/round (live casino). 30 days expiry. T&C’s Apply. Please gamble responsibly • www.begambleaware.org• •

Last Updated: May 11, 2021 - by
CM Shield
CM Rating
7.4/10
Star
User Rating
7.2/10
Casino Status
Grey Zone
Accepted
Casumo logo
CM Rating
7.4/10
Casumo logo
Casumo: 100% bonus up to £25 and 20 Bonus Spins on Book of Dead T&C's

18+. New UK customers only. Opt-in required. 20 Bonus Spins on “Book of Dead” and 100% Deposit Bonus up to £25 on first deposit. Min deposit £10. 30x wagering requirement for Bonus Spins and 30x wagering requirement for Deposit Bonus (game weighting applies). Max £5/spin or £0.50/line or £10/round (live casino). 30 days expiry. T&C’s Apply. Please gamble responsibly • www.begambleaware.org• •

CM Rating
7.4/10
User Rating
7.2/10
Casumo Casino Review

"A World-Leading Casino With Thousands of Games"

Accepted

Casinomeister's Verdict

Casumo has, for many years, been regarded as one of the top online casinos in the world. Their commitment to providing players with a safe, fun and fair place to gamble is hard to miss, and the operator is known for consistently going above and beyond when it comes to looking after its players.

Saying that – here is a caveat for you: Casumo’s source of wealth requirements are draconian. So please make sure you have your ducks in order when sending in your documents. The forum is fraught with SOW issues from Casumo.

 

 

Rating 7.4/10

Software

Jurisdiction

Reverse Time

Cashout Time

Weekly Withdrawal Limits

Meister Points

Responsiveness to complaints

Pros

  • Fast payouts
  • Unique and intuitive loyalty program
  • Excellent assortment of games
  • Weekend Cashouts

Cons

  • Bank wires and payments to Visa might take a few days
  • SOW requirements may be a bit draconian
  • No longer accepting new UK players

Overview

Casumo’s bright and modern vibe is quite a contrast to the blacks and reds of many traditional online casinos. Its lightly designed icons and vibrant colour scheme compliment the simplicity and transparency of the main user interface, all working together to provide players with an easy-to-navigate and easy-to-use website.

We like the fact that Casumo is very transparent about all facets of their business; whether it’s the main welcome bonus on offer, the game range available or even the responsible gambling tools available to you, Casumo showcase everything – and in this Casumo Casino review, we’re going to be giving you an in-depth and comprehensive look into what the site offers its players, so you know what to expect when playing at the casino for yourself.

Bonuses and Promotions

No online casino would be complete without a solid selection of welcome bonus and free spins promotions – and Casumo is no exception. In fact, we were happy to see that Casumo Casino offers a great welcome bonus option to Canadian players – and we’ll look at details of the real money bonus you’ll find at this popular online casino in the next part of this Casumo review.

Welcome Bonus

The main welcome bonus offered to new players at Casumo Casino is delivered in a 100% matched deposit bonus, up to $500. This allows you to make a real money deposit and receive the total amount of your deposit credited to your casino account as bonus money. For example, if you deposited $40 on your first deposit, Casumo Casumo would credit your account with a $40 bonus – bringing your total account balance up to $80.

Like most online casinos, this first deposit bonus comes with wagering requirements and other terms and conditions. The wagering requirements for the main bonus are 30X – so it’s actually a really fair bonus in terms of wagering. Of course, bonus funds can’t be used with all games, and some games – table games, in particular – contribute less to the wagering requirements – but, all in all, it’s a fair bonus and one that stands up well against other online casino sites.

The online casino also offers all new players 20 free spins. These free spins can be used on a video slot called 9 Masks of Fire.

No-Deposit & Free Spins Offers

Aside from the free spins bonus we covered above, Casumo doesn’t currently offer any other sign-up free spins offers or a no-deposit bonus. However, they do run regular bonus spins promotions, details of which can be found on the “Promotions” page at the casino.

VIP and Loyalty Programs

Casumo Casino offers one of the best loyalty programs around – and you’ll be enrolled on it from the moment you join the site. Casumo Casino uses an automated reward system that gives you points every time you play games. You can see your points fill up on your progress bar, and when it is full, you have a greater chance of receiving rewards. Your progress at Casumo is marked by bonuses – called ‘valuables’ – as well as a different coloured belt when you move up to a new level. Rewards include spins on popular slots, wager-free bonuses and deposit bonuses.

Casumo Casino also runs what is known as Reel Races. These Reel Races are, essentially, competitions – and they begin every hour, with one major race taking place each day. Each Reel Race at the casino tasks you with playing a certain slot – or, in some cases, multiple games – for a certain number of spins. You’re awarded points for hitting big wins – and, at the end of the race, which usually takes 150 minutes, the top 50 participants will be rewarded; the main reel race of the day offers a top prize of $2,000, and all prizes are wager-free, too!

Banking and Payment Options

Casumo Casino offers players the ability to make deposits and withdrawals using various payment methods, including VISA, Mastercard, Ecopayz, Paysafe, Much better and Idebit. When making withdrawals, however, the only options available to Canadian players are through Ecopayz, Muchbetter, Idebit and Instant Bank Transfer.

Depending on which payment method you choose to use, the min deposit is usually $10 – although some banking options have a min deposit of $20. Bank Transfer payments usually require higher minimum limits, too.

Non-Canadian players will also be able to use Skrill and Neteller to find their casino account. Deposits are fee-free and can be made in several different currencies, including CAD, EUR and GBP.

Withdrawal Speed

When it comes to withdrawal speeds, Casumo used to be one of the fastest in the industry – with cashouts often processed within an hour or two of a player putting in a withdrawal request.

In recent years, however, they appear to have changed things up a bit – and withdrawals can now take up to 48 hours to process on the casino’s end. Even though they state that withdrawals can take up to 48 hours to process, you may find it’s actually much quicker than this.

A manual flush option isn’t available, but you can go onto the live chat option and request that your withdrawal be locked if you worry about cancelling a pending withdrawal and playing it all back.

  • Withdrawal times for e-wallets: Instant
  • Withdrawal times for credit cards:1-5 business days
  • Withdrawal times for bank transfer withdrawals:1-5 business days

Website Experience and Features

Desktop and Mobile Gaming

Playing at Casumo Casino from your desktop device is a smooth and hassle-free experience. Accessing the online casino is incredibly easy. Everything from logging into your account to make deposits and withdrawals and finding casino games is made simple thanks to their user-friendly interface.

However, Casumo Casino has also invested heavily in their mobile casino – and they’ve released a dedicated mobile casino app which is available to download for free on all iOS and Android devices. This app gives you full access to the online casino and its range of casino games, and it saves your login details, making it easier for you to play!

Virtually all of the real money games you’ll find on the main desktop version of Casumo are available on their mobile app. We should also point out that if you don’t want to download the mobile app, you can also access Casumo Casino from your mobile’s internet browser; you’ll then be taken to a fully mobile-optimized version of the site.

Unique Features

While it may not sound like a “unique feature” about the site, Casumo Casino’s blog page is actually an awe-inspiring creation – and it gives players an insider look into the operations of the site while providing interesting reads.

For example, once a month, Casumo publishes a post that details the biggest wins of the previous month – in terms of times stake – and this shows you how much players have won and which games they were playing while hitting these wins.

They also have quite a detailed, informative side to their site, including detailed game guides and more.

More recently, Casumo has also added a sportsbook to their online gambling product – and this allows you to place bets on several sporting events, including the NHL, the NBA, American Football, Soccer, Horse Racing, Rugby, Golf, and more!

KYC

When you first join Casumo Casino, you’ll be required to enter a few personal details – including your name, address, email address and date of birth – nothing unusual. This is usually enough to open your account (provided you’re not located in the UK), and you can then load up any of the site’s instant play games.

However, at some point – particularly if you’re depositing or playing with large amounts of money – or if you make a large withdrawal – you are likely to be required to undergo an account verification process.

This is a legal requirement set out by all online gambling regulators, and it means that Casumo Casino needs to verify who you are, your age, and where you live. This process will require you to provide a couple of different documents to Casumo – and you can upload or email a photo or images of said documents.

To verify your name, Casumo Casino requires you to upload a copy of your Passport, Driving License or ID Card. To verify your address, you’ll need to submit a document including a Utility Bill, Tax Return, Cell Phone Bill or Bank Statement.

The casino aims to process account verification documents within 30 minutes – although we have seen a few players complaining that it’s taken a few days for the operator to check the documents. If you plan on playing at Casumo Casino, we’d recommend uploading the required documents right away to avoid any potential waits or issues later down the line.

Responsible Gaming

Our Casumo review looked – in depth – at what the site offers players in terms of responsible gambling tools, and you’ll notice – throughout the website – that there are plenty of references to the responsible gambling tools on offer.

Casumo offers users the option to stay in control by setting limits on how much an individual can afford to play through its in-product feature Play Okay. This programme is easily accessible from the tabs on the left-hand side of the home screen. Play Okay allows players to access a login-time limit conveniently, deposit limits, wagering limits and more.

If you want to take a break, you can also choose the “time out” function, which temporarily shuts your account for 24 hours, 7 days, or 6 weeks. For those who feel their online gambling is out of control, Casumo also offers a full self-exclusion function that lets you permanently shut your account, should you feel the need to do so.

Casumo not only provides tools and products for players, but it also offers customer support in the form of 24/7 customer care operated by properly trained individuals as well as information on recognising signs of potential problems. For example, their website has a self-assessment checklist you can quickly run through to get an idea of whether you may be struggling with compulsive gambling or not.

About the Team and History

Casumo are an open, transparent and friendly-looking site, and their mission statement is best said in their own words:

“We’re Casumo, an open, honest and friendly online casino where you can have fun playing slot machines, jackpots, table games, live casino or betting on your favourite sport. We believe in the joy of play, a feeling we want to share with all our players, wherever they are. That is why we’ve been focusing all our efforts since 2012 on offering you an exceptional and fun experience through play.”

The online gambling operator appears to adhere well to their mission statement. They’ve partnered with a huge number of game developers and software providers so that players can enjoy a wide variety of different games.

The site holds some online gambling licenses, including ones from the United Kingdom Gambling Commission and the Malta Gaming Authority. Players from Canada will be playing at the site under the license issued by the Malta Gaming Authority.

Players from the UK play under the license of the UK Gambling Commission.

Complaints and Track Record

Five years ago, Casumo casino was arguably one of the best in the business – a viewpoint shared by both players and other online gambling operators. Unfortunately, however, when the UK Gambling Commission brought in new regulatory changes – and with changes in the ownership structure of the site – players started to notice that withdrawal time-frames had slowed, and more players were being asked to complete lengthy Source of Wealth (SOW) requests. This resulted in several negative reviews for the once-thriving casino.

Thankfully, Casumo casino looks to have stepped up their game in the last year or two. While they still have issues – they faced a fine from the UKGC, for example – they’re still regarded as being one of the world’s leading online gambling companies, something we strongly agree with, especially after putting this review together.

Customer Support

Casumo casino offers around clock a 24/7 live chat function, which starts with a chatbot. If the chatbot cannot help the user, they are transferred to a live customer service agent – usually straight away.

Live chat customer support for players at Casumo is offered in seven different languages: English, Japanese, Finnish, Norwegian, Swedish, Danish and German.

Other Casumo casino reviews have stated that agents usually reply in the live chat in under 5 minutes and provide amicable and helpful customer support. From our experience, this appears to be accurate – although we’d go as far as saying it’s usually quicker than this to get through to a member of the customer support team.

One thing we did really like is that Casumo Casino has a detailed Frequently Asked Questions (FAQs) page, which runs through some of the most common questions and problems – and aims to provide solutions.

If you’re unable to use the live chat function at Casumo – or prefer to contact the casino via email – you can also reach the customer support team via email. Their email address is [email protected], and the site usually aims to respond to all replies within 48 hours. At the time of writing, Casumo Casino does not offer a phone support service.

Bonuses

Winners Screenshots

Deposit & Withdrawal

Accepted currencies:
CAD EUR GBP
Deposit Methods:
Instant bank transfer MasterCard MuchBetter Neteller Paysafe Skrill Trustly or Bank transfer Visa
Withdrawal Methods:
Instant Bank Transfer MasterCard MuchBetter Neteller Paysafe Skrill Trustly or Bank transfer Visa
Cashout time
0-5 hrs
Reverse time
0
Weekend Cashouts
Yes
Payout Limits
None
Lock Withdrawals
No

Signup Speed

Country Checks
KYC
Age Verification
Strong Password
Mobile Needed
Validation Speed
Fast

Their sign up process is pretty quick – and it is thorough. You will need a mobile number in order to register. You will also be offered a sign up offer while registering. This depends on your country of origin. Be prepared to provide source of wealth documents.

Payout Speed

Meister Minions are those members who volunteer to be our secret shoppers of sorts. They collect data for us to sue for our reviews like payout times. If you’d like to find out more, please check out the following page: How to become a Meister Minion

Games & Software

Casumo Casino is powered by Blueprint Gaming, Edict eGaming, ELK Studios, Evolution, Greentube, IGT, Microgaming, NetEnt, NextGen Gaming, NYX Gaming, Play’n GO, Push Gaming, Quickspin, SG Gaming/WMS, and Thunderkick.

Casumo has over 600 slot games to include over 90 progressive jackpot games which includes the ever so popular Mega Moolah and Mega Jackpots.

There are over 90 table games to include many types of Roulette, Blackjack, different flavors of poker, and Blackjack.

And of couse Live games are there as well. Simply said, Casumo has just about everything games for everyone – except decent video poker. You will only find that at a downloadable Microgaming Casino.

Mobile Experience

Responsive

I am pretty sure Casumo was designed for the mobile player. It’s sleek and has a great feel. Most of their games can be played in your iphone, tablet or android device.

  • iPhone
  • IPad
  • Android
  • Windows Phone

General Information

Founded
October 2012
Accredited
No
Publicly traded
Mobile
No Deposit Bonus
Affiliate program
Casumo Affiliates
Live Games
Jackpots
Loyalty program
Certified
Casino Reps
Review Published
Website
Licensing Jurisdiction
Country Restrictions
Afghanistan Aland Albania Algeria American Samoa Andorra Angola Antarctica Antigua and Barbuda Ascension & Tristan da Cunha Australia Azerbaijan Bahamas Bahrain Bangladesh Belgium Belize Benin Bhutan Bolivia Bonaire Bosnia and Herzegovina Bouvet Island British Indian Ocean Territory Brunei Darussalam Bulgaria Burkina Faso Burma Burundi Côte d’Ivoire Cambodia Cameroon Cape Verde Central African Republic Chad China Christmas Island Cocos [Keeling] Islands Colombia Comoros Congo Cook Islands Croatia Cuba Curaçao Cyprus Czech Republic Denmark Djibouti Dominica East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Faroe Islands Fiji France French Guiana French Polynesia French Southern Territories Gabon Gambia Ghana Greece Greenland Guadeloupe Guam Guatemala Guernesey Guinea Guinea-Bissau Guyana Haiti Heard and Mc Donald Islands Holy See (Vatican City) Hong Kong Hungary Indonesia Iran Iraq Israel Italy Jamaica Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Lao People’s Republic Latvia Lebanon Lesotho Liberia Libyan Arab Jamahiriya Lithuania Macau Macedonia Maldives Marshall Islands Martinique Mauritania Mayotte Micronesia military bases and territories). Moldova Montenegro Montserrat Morocco Myanmar Namibia Nepal New Caledonia Nicaragua Niger Nigeria Niue Norfolk Island North Korea (People's Republic Of Korea) Northern Mariana Islands Oman Pakistan Palau Palestinian Territory Panama Paraguay Philippines Pitcairn Poland Portugal Puerto Rico Qatar Reunion Romania Rwanda Saint Barthélemy Saint Eustatius and Saba Saint Helena Saint Kitts and Nevis Saint Lucia Saint Martin Saint Vincent and the Grenadines Samoa Sao Tome and Principe Saudi Arabia Senegal Serbia (Republic of Serbia) Seychelles Sierra Leone Singapore Sint Maarten (Dutch Part) Slovakia Slovenia Somalia South Georgia and the South Sandwich Islands South Korea (Republic Of Korea) South Sudan Spain Sri Lanka St Pierre and Miquelon Sudan Suriname Svalbard and Jan Mayen Islands Sweden Switzerland Syrian Arab Republic Taiwan Tajikistan Tanzania the Democratic Republic of the Togo Tokelau Tonga Tunisia Turkey Turkmenistan Turks and Caicos Islands Uganda United Arab Emirates United Kingdom United States Minor Outlying Islands United States of America (and its dependencies Uzbekistan Vanuatu Venezuela Vietnam Virgin Islands (U.S.) Virgin Islands; British Wallis and Futuna Islands Western Sahara Yemen Zimbabwe
Phone contact

Live Chat Available.

User Comments and Experiences

The following reviews are from our Meister Minions – many of whom are extremely experienced players. Some of our members have been playing for up to two decades online. These folks are dedicated to the Casinomeister mission – there is no BS here.

April 29, 2020, by colinsunderland
reasons being, payout times are getting slower and slower, they have selectively removed the lock button for some players, their SoW requests have gone ridiculously impossible to complete for some customers, they hold withdrawals to ransom while doing them, but happy to take deposits at the same time. Also, the rep was excellent at one point, but now seems as if he is gagged from saying anything by his bosses.

Apr 15, 2020, by aodat2
I have not rated them at all but…

They seem to be getting from Very Good –> Good –> Mediocre (see where this trend if leading?)

It’s not just because of my experience with them. But it seems that they have now taken the “Lock Funds” out of their “Withdrawal” option. So basically once you make a withdrawal, you are NOT allowed to lock the funds. You can cancel it anytime you want to.

Further to that, it seems that their “Lightning Fast” withdrawal is getting slower and slower. My withdrawal was processed in more than 24 hours. Plus they are screwing it up. In fact if you look at the numbers, it seems that a lot of withdrawal are getting slower and slower from them.

Made a withdrawal, given 2 options –> Got rejected because they wanted me to use Option #3 which doesn’t exist and could not even be done on my end or even their end.

With the amount of problems I’ve seen with this casino, I do believe the accreditation might need to be looked into and perhaps something needs to be done in order for them to have such high ranking.

(editor’s note: the Casinomeister Rating is based on a mathematical formula found here: CM Ratings Explained

Dec 28, 2019, by bamberfishcake

Played for a couple of years and has always been smooth sailing for me.
I like the look of the site, plenty of providers and the races tend to involve low rollers also. Lots of competitions and promotions though i would like to see a bit more of a reward for loyalty and Trustly as a payment option but all withdrawals have been quickly processed.

RTP, Customer Service and Rep Involvement with Casinomeister are all top with some competitions to add for community members.

Dec 23, 2019, by dunover

After my bodged SoW and BS affordability checks, cannot rate them a 9 any more.

Mar 15, 2019, by sapit222

Ive been a member at Casumo since 2013 and its always been a good casino.

Time for payouts varies from 1 hour to a day (Skrill and Trustly).

Friendly chat support.

Lots of games from many different providers.

*It would be great if they had a search option for providers, not just games, or a design like Videoslots where you can scroll through many of their providers.

They get 8/10.

Mar 7, 2019, by SteveBr

Played at Casumo quite a lot and really like it. Payouts are processed quickly and usually take a couple of days to reach my account (via debit card).

There are regular “valuables” as they call them, ranging from free spins to deposit offers. All rewards from valuables are subject to 30x wagering requirements.

Mar 6, 2019, by lotusch
Play here a lot, fun website, fast WD’s to Skrill. Would have scored an 8 or 9 but had a WD issue this week which I was not happy about. CS did not really try to find a solution at that time. WD now received so that issue is closed.

Will still play here as it is a good place.

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