Casumo Review

A World-Leading Casino With Thousands of Games

By Casinomeister Sep 22, 2021

Casinomeister's Verdict

Casumo has, for many years, been regarded as one of the top online casinos in the world. Their commitment to providing players with a safe, fun and fair place to gamble is hard to miss, and the operator is known for consistently going above and beyond when it comes to looking after its players.

Saying that – here is a caveat for you: Casumo’s source of wealth requirements are draconian. So please make sure you have your ducks in order when sending in your documents. The forum is fraught with SOW issues from Casumo.

 

 

7.4 Our Rating
7.2 Player Rating
casumo.com
October 2012
Payout speed
starstarstarstarstar
Withdrawal limits
starstarstarstarstar
Customer service
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Software & Games
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Licensing
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Malta Gaming Authority
NetEnt, Quickspin, Microgaming, Play'n go, Thunderkick, Bally Technologies, Barcrest, Elk Studios, Edict, Evolution Gaming, Greentube, IGT, NextGen Gaming, NYX, Scientific Games, Shuffle Master, WMS, Push Gaming, Big Time Gaming (BTG), Lightning Box Games

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ACCREDITED

First Impression

Casumo’s bright and modern vibe is quite a contrast to the blacks and reds of many traditional online casinos. Its lightly designed icons and vibrant colour scheme compliment the simplicity and transparency of the main user interface, all working together to provide players with an easy-to-navigate and easy-to-use website.

We like the fact that Casumo is very transparent about all facets of their business; whether it’s the main welcome bonus on offer, the game range available or even the responsible gambling tools available to you, Casumo showcase everything – and in this Casumo Casino review, we’re going to be giving you an in-depth and comprehensive look into what the site offers its players, so you know what to expect when playing at the casino for yourself.

Pros

  • Fast payouts

  • Unique and intuitive loyalty program

  • Excellent assortment of games

  • Weekend Cashouts

Cons

  • Bank wires and payments to Visa might take a few days

  • SOW requirements may be a bit draconian

  • No longer accepting new UK players

Bonuses and Promotions

No online casino would be complete without a solid selection of welcome bonus and free spins promotions – and Casumo is no exception. In fact, we were happy to see that Casumo Casino offers a great welcome bonus option to Canadian players – and we’ll look at details of the real money bonus you’ll find at this popular online casino in the next part of this Casumo review.

No-Deposit & Free Spins Offers

Aside from the free spins bonus we covered above, Casumo doesn’t currently offer any other sign-up free spins offers or a no-deposit bonus. However, they do run regular bonus spins promotions, details of which can be found on the “Promotions” page at the casino.

VIP and Loyalty Programs

Casumo Casino offers one of the best loyalty programs around – and you’ll be enrolled on it from the moment you join the site. Casumo Casino uses an automated reward system that gives you points every time you play games. You can see your points fill up on your progress bar, and when it is full, you have a greater chance of receiving rewards. Your progress at Casumo is marked by bonuses – called ‘valuables’ – as well as a different coloured belt when you move up to a new level. Rewards include spins on popular slots, wager-free bonuses and deposit bonuses.

Casumo Casino also runs what is known as Reel Races. These Reel Races are, essentially, competitions – and they begin every hour, with one major race taking place each day. Each Reel Race at the casino tasks you with playing a certain slot – or, in some cases, multiple games – for a certain number of spins. You’re awarded points for hitting big wins – and, at the end of the race, which usually takes 150 minutes, the top 50 participants will be rewarded; the main reel race of the day offers a top prize of $2,000, and all prizes are wager-free, too!

BANKING AND PAYMENT METHODS

Casumo Casino offers players the ability to make deposits and withdrawals using various payment methods, including VISA, Mastercard, Ecopayz, Paysafe, Much better and Idebit. When making withdrawals, however, the only options available to Canadian players are through Ecopayz, Muchbetter, Idebit and Instant Bank Transfer.

Depending on which payment method you choose to use, the min deposit is usually $10 – although some banking options have a min deposit of $20. Bank Transfer payments usually require higher minimum limits, too.

Non-Canadian players will also be able to use Skrill and Neteller to find their casino account. Deposits are fee-free and can be made in several different currencies, including CAD, EUR and GBP.

Withdrawal Speed

When it comes to withdrawal speeds, Casumo used to be one of the fastest in the industry – with cashouts often processed within an hour or two of a player putting in a withdrawal request.

In recent years, however, they appear to have changed things up a bit – and withdrawals can now take up to 48 hours to process on the casino’s end. Even though they state that withdrawals can take up to 48 hours to process, you may find it’s actually much quicker than this.

A manual flush option isn’t available, but you can go onto the live chat option and request that your withdrawal be locked if you worry about cancelling a pending withdrawal and playing it all back.

Average Based on 46 real users

REQUEST DATE
COUNTRY
BANK METHOD
REVERSE TIME
PAYOUT HRS:MIN
ID REQUIRED
WEEKEND REQUEST
AVERAGE
7:43
21:19
29 June, 2015
Suriname
Skrill
3:00
3:00
No
No
29 June, 2015
United Kingdom
Skrill
13:00
13:00
No
No
29 June, 2015
United Kingdom
Skrill
4:00
4:00
No
No
01 July, 2015
United Kingdom
Neteller
13:00
12:45
No
No
01 July, 2015
Norway
Bank Wire
5:00
96:00
No
No
08 July, 2015
Suriname
Skrill
15:00
15:00
No
No
24 July, 2015
United Kingdom
Neteller
:00
2:00
No
No
19 August, 2015
United Kingdom
Visa Debit
12:00
36:00
No
No
19 August, 2015
Norway
Bank Wire
15:00
72:00
No
No
01 September, 2015
United Kingdom
Neteller
8:00
8:51
No
No
01 September, 2015
United Kingdom
Neteller
6:00
6:40
No
No
13 September, 2015
United Kingdom
Neteller
11:00
11:45
No
No

Responsible Gaming

Our Casumo review looked – in depth – at what the site offers players in terms of responsible gambling tools, and you’ll notice – throughout the website – that there are plenty of references to the responsible gambling tools on offer.

Casumo offers users the option to stay in control by setting limits on how much an individual can afford to play through its in-product feature Play Okay. This programme is easily accessible from the tabs on the left-hand side of the home screen. Play Okay allows players to access a login-time limit conveniently, deposit limits, wagering limits and more.

If you want to take a break, you can also choose the “time out” function, which temporarily shuts your account for 24 hours, 7 days, or 6 weeks. For those who feel their online gambling is out of control, Casumo also offers a full self-exclusion function that lets you permanently shut your account, should you feel the need to do so.

Casumo not only provides tools and products for players, but it also offers customer support in the form of 24/7 customer care operated by properly trained individuals as well as information on recognising signs of potential problems. For example, their website has a self-assessment checklist you can quickly run through to get an idea of whether you may be struggling with compulsive gambling or not.

Customer Support

Casumo casino offers around clock a 24/7 live chat function, which starts with a chatbot. If the chatbot cannot help the user, they are transferred to a live customer service agent – usually straight away.

Live chat customer support for players at Casumo is offered in seven different languages: English, Japanese, Finnish, Norwegian, Swedish, Danish and German.

Other Casumo casino reviews have stated that agents usually reply in the live chat in under 5 minutes and provide amicable and helpful customer support. From our experience, this appears to be accurate – although we’d go as far as saying it’s usually quicker than this to get through to a member of the customer support team.

One thing we did really like is that Casumo Casino has a detailed Frequently Asked Questions (FAQs) page, which runs through some of the most common questions and problems – and aims to provide solutions.

If you’re unable to use the live chat function at Casumo – or prefer to contact the casino via email – you can also reach the customer support team via email. Their email address is [email protected], and the site usually aims to respond to all replies within 48 hours. At the time of writing, Casumo Casino does not offer a phone support service.

KYC

When you first join Casumo Casino, you’ll be required to enter a few personal details – including your name, address, email address and date of birth – nothing unusual. This is usually enough to open your account (provided you’re not located in the UK), and you can then load up any of the site’s instant play games.

However, at some point – particularly if you’re depositing or playing with large amounts of money – or if you make a large withdrawal – you are likely to be required to undergo an account verification process.

This is a legal requirement set out by all online gambling regulators, and it means that Casumo Casino needs to verify who you are, your age, and where you live. This process will require you to provide a couple of different documents to Casumo – and you can upload or email a photo or images of said documents.

To verify your name, Casumo Casino requires you to upload a copy of your Passport, Driving License or ID Card. To verify your address, you’ll need to submit a document including a Utility Bill, Tax Return, Cell Phone Bill or Bank Statement.

The casino aims to process account verification documents within 30 minutes – although we have seen a few players complaining that it’s taken a few days for the operator to check the documents. If you plan on playing at Casumo Casino, we’d recommend uploading the required documents right away to avoid any potential waits or issues later down the line.

Website Experience and Features

Desktop and Mobile Gaming

Playing at Casumo Casino from your desktop device is a smooth and hassle-free experience. Accessing the online casino is incredibly easy. Everything from logging into your account to make deposits and withdrawals and finding casino games is made simple thanks to their user-friendly interface.

However, Casumo Casino has also invested heavily in their mobile casino – and they’ve released a dedicated mobile casino app which is available to download for free on all iOS and Android devices. This app gives you full access to the online casino and its range of casino games, and it saves your login details, making it easier for you to play!

Virtually all of the real money games you’ll find on the main desktop version of Casumo are available on their mobile app. We should also point out that if you don’t want to download the mobile app, you can also access Casumo Casino from your mobile’s internet browser; you’ll then be taken to a fully mobile-optimized version of the site.

Unique Features

While it may not sound like a “unique feature” about the site, Casumo Casino’s blog page is actually an awe-inspiring creation – and it gives players an insider look into the operations of the site while providing interesting reads.

For example, once a month, Casumo publishes a post that details the biggest wins of the previous month – in terms of times stake – and this shows you how much players have won and which games they were playing while hitting these wins.

They also have quite a detailed, informative side to their site, including detailed game guides and more.

More recently, Casumo has also added a sportsbook to their online gambling product – and this allows you to place bets on several sporting events, including the NHL, the NBA, American Football, Soccer, Horse Racing, Rugby, Golf, and more!

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Brand games

Providers

The game selection at Casumo is extensive – and all of the games are accessed through something known as the “Game Browser”. Here, you can browse through all of the games on offer, as well as search for them directly. All games at Casumo can be played in instant play mode, so you don’t need to download any software to begin playing.

The casino offers games from a huge range of software provider companies. You’ll find titles from game developers like NetEnt, Thunderkick, IGT, Greentube, Play ‘n Go, Quickspin, Williams Interactive, Bally, Barcrest, Evolution Gaming, Big Time Gaming, Pragmatic Play, Microgaming, Blueprint Gaming, Push Gaming, Red Tiger, Yggdrasil and Shuffle Master. You can search for game developers directly within the Game Browser by name – a feature we really like.

Slots

The selection of video slots at Casumo is fantastic, and their huge range of both modern and classic slot machines allows you to easily and quickly find the right type of game for you to play.

A glance at the “Popular” online slots tab shows you what players are currently playing – and, at the time of writing, the top-most played video slot was Wolf Gold – an exciting title from Pragmatic Play. The game offers two unique bonuses and features, one of which is a classic re-spin feature with three fixed jackpots, along with a free spins bonus round where the middle three reels are transformed into one giant symbol.

The second most popular of the online slots you’ll find is NetEnt’s Starburst – arguably the most successful video slot ever created. While simple in nature, Starburst offers some pretty exciting gameplay, with special wild symbols appearing on the middle three reels. These wilds, when they land, fill to expand the whole reel, and a re-spin is then awarded the wild locked in. It’s possible to transform the middle three reels into fully wild reels, which can offer a win-potential of up to 500X your stake!

Some of the other popular slots at Casumo we saw when writing this review include Gonzo’s Quest Megaways, Immortal Romance, Blazing Bells, The Sword and the Grail, Money Train 2, Hades, and Dragon’s Fire InfinityReels.

Live Casino

Casumo offers an extensive live dealer games selection – and all the live dealer games are provided by a company called Evolution Gaming. Evolution Gaming, for many years, has been regarded across the industry as the clear leader in the niche – and they’re known for pushing out the highest-quality live casino games on the planet, with all their casino games rendering in full HD.

Of all the software providers offering live casino games, Evolution uses, by far, the most advanced technology – and this ensures a crisp user experience at all times, allowing you to enjoy their casino games without delays or “lag”.

At Casumo, you’ll find the full portfolio of Evolution’s live casino games, and this means you’ll see multiple variations of Roulette, Blackjack, and Baccarat, along with some more unusual game types like Monopoly Live, Dream Catcher and Deal or No Deal Live.

Table Games

The selection of games at the casino, Casumo, is extensive – and along with the vast video slot and live dealer selection, you’ll also find yourself able to access a huge range of casino table games and video poker machines.

From the “Game Browser” tab, these games can be found from the “Table Games” tab. You can also search for these games directly.

When it comes to Roulette, for example, you’ll find a huge number of games to choose from – with everything from American Roulette, 20p Roulette and Key Bet Roulette to European Roulette and Monopoly Roulette Tycoon on offer.

The site’s Blackjack offering is equally as extensive, and some of the most popular real money Blackjack games on offer includes Classic Blackjack, Vegas Strip Blackjack, Single Deck Blackjack and Blackjack: Double Exposure.

A variety of poker games can be enjoyed at Casumo, including Stud Poker, Texas Hold’em and Caribbean Stud Poker – and there’s also a small selection of video poker games, including All Aces Video Poker Joker Poker, Double Bonus Poker and Deuces Wild.

Progressive Jackpots

Casumo also offers an extensive selection of progressive jackpot games – including both slots and casino games – and these are provided from some software providers. However, NetEnt, Microgaming and Red Tiger Gaming are the most notable.

There are more than 60 progressive jackpot games for you to choose from, and these can be found under the “Jackpots” and “Must Drop Jackpots” tabs on the site’s main game browser.

To no surprise, Microgaming’s Mega Moolah is Casumo’s top progressive jackpot slot – and this iconic game is responsible for the biggest jackpot wins in history, with some lucky players winning more than $15. Million! The game has a “seed” – the minimum jackpot – of $1 million, so it always offers significant win-potential – and it’s become somewhat of an iconic game in its own right, with many players choosing to try it out for themselves.

Other popular progressive jackpot games at Casumo include Mega Fortune Dreams, Mega Fortune, Hall of Gods, Dragon’s Fire, Trillionaire, Thor’s Vengeance and Regal Beasts.

About the Team and History

Casumo are an open, transparent and friendly-looking site, and their mission statement is best said in their own words:

“We’re Casumo, an open, honest and friendly online casino where you can have fun playing slot machines, jackpots, table games, live casino or betting on your favourite sport. We believe in the joy of play, a feeling we want to share with all our players, wherever they are. That is why we’ve been focusing all our efforts since 2012 on offering you an exceptional and fun experience through play.”

The online gambling operator appears to adhere well to their mission statement. They’ve partnered with a huge number of game developers and software providers so that players can enjoy a wide variety of different games.

The site holds some online gambling licenses, including ones from the United Kingdom Gambling Commission and the Malta Gaming Authority. Players from Canada will be playing at the site under the license issued by the Malta Gaming Authority.

Players from the UK play under the license of the UK Gambling Commission.

Complaints and Track Record

Five years ago, Casumo casino was arguably one of the best in the business – a viewpoint shared by both players and other online gambling operators. Unfortunately, however, when the UK Gambling Commission brought in new regulatory changes – and with changes in the ownership structure of the site – players started to notice that withdrawal time-frames had slowed, and more players were being asked to complete lengthy Source of Wealth (SOW) requests. This resulted in several negative reviews for the once-thriving casino.

Thankfully, Casumo casino looks to have stepped up their game in the last year or two. While they still have issues – they faced a fine from the UKGC, for example – they’re still regarded as being one of the world’s leading online gambling companies, something we strongly agree with, especially after putting this review together.

Casino Facts

FoundedOctober 2012
AccreditedNo
JurisdictionsMalta Gaming Authority
Casino representativeCasino Manager
Is this casino certifiedNo
Payout time24 hrs
Reverse time24 hrs
Payout limitsNone
Weekend payoutsYes
Locks withdrawalsNo
English, Finnish, German, Hindi, Japanese, Norwegian, Swedish
Instant bank transfer, MasterCard, MuchBetter, Neteller, Paysafe, Skrill, Trustly or Bank transfer, Visa
Instant Bank Transfer, MasterCard, MuchBetter, Neteller, Paysafe, Skrill, Trustly or Bank transfer, Visa
Casinomeister

Casinomeister @Casinomeister

ConnectConnectConnectConnect

The man with the plan here at Casinomeister. Bryan Bailey has been running Casinomeister since its launch in June of 1998. He has watched the industry grow from its primeval stage to what it is now. The Meister has attended nearly 100 conferences in the past 20 years and has either been a speaker or a panel moderator for at least 60 events. He has always been an advocate of fairness and reason and is known to like German beer, a good Scotch, and astrophography.
[email protected]

Player reviews (7)

colinsunderland reviewed Casumo on Wed, 4 2020

reasons being, payout times are getting slower and slower, they have selectively removed the lock button for some players, their SoW requests have gone ridiculously impossible to complete for some customers, they hold withdrawals to ransom while doing them, but happy to take deposits at the same time. Also, the rep was excellent at one point, but now seems as if he is gagged from saying anything by his bosses.

aodat2 reviewed Casumo on Wed, 4 2020

I have not rated them at all but… 

They seem to be getting from Very Good –> Good –> Mediocre (see where this trend if leading?)

It’s not just because of my experience with them. But it seems that they have now taken the “Lock Funds” out of their “Withdrawal” option. So basically once you make a withdrawal, you are NOT allowed to lock the funds. You can cancel it anytime you want to.

Further to that, it seems that their “Lightning Fast” withdrawal is getting slower and slower. My withdrawal was processed in more than 24 hours. Plus they are screwing it up. In fact if you look at the numbers, it seems that a lot of withdrawal are getting slower and slower from them.

Made a withdrawal, given 2 options –> Got rejected because they wanted me to use Option #3 which doesn’t exist and could not even be done on my end or even their end.

With the amount of problems I’ve seen with this casino, I do believe the accreditation might need to be looked into and perhaps something needs to be done in order for them to have such high ranking.

(editor’s note: the Casinomeister Rating is based on a mathematical formula found here: CM Ratings Explained

bamberfishcake reviewed Casumo on Sat, 12 2019

Played for a couple of years and has always been smooth sailing for me.
I like the look of the site, plenty of providers and the races tend to involve low rollers also. Lots of competitions and promotions though i would like to see a bit more of a reward for loyalty and Trustly as a payment option but all withdrawals have been quickly processed.

RTP, Customer Service and Rep Involvement with Casinomeister are all top with some competitions to add for community members.

dunover reviewed Casumo on Mon, 12 2019

After my bodged SoW and BS affordability checks, cannot rate them a 9 any more.

sapit222 reviewed Casumo on Fri, 3 2019

Ive been a member at Casumo since 2013 and its always been a good casino. 

Time for payouts varies from 1 hour to a day (Skrill and Trustly).

Friendly chat support.

Lots of games from many different providers.

*It would be great if they had a search option for providers, not just games, or a design like Videoslots where you can scroll through many of their providers.

They get 8/10.

stevebr reviewed Casumo on Thu, 3 2019

Played at Casumo quite a lot and really like it. Payouts are processed quickly and usually take a couple of days to reach my account (via debit card).

There are regular “valuables” as they call them, ranging from free spins to deposit offers. All rewards from valuables are subject to 30x wagering requirements.

lotusch reviewed Casumo on Wed, 3 2019

Play here a lot, fun website, fast WD’s to Skrill. Would have scored an 8 or 9 but had a WD issue this week which I was not happy about. CS did not really try to find a solution at that time. WD now received so that issue is closed.

Will still play here as it is a good place.

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