Zodiac Casino Review

Microgaming download - but not accredited

By Casinomeister Nov 2, 2022

Casinomeister's Verdict

Zodiac Casino was listed in our Accredited section for over two years. Their marketing arm is on crack trying to get their players to reverse their winnings for a bonus. That is predatory marketing that violates our Accredited Casino standards.

As a player, you should not have any problems there; they have a fantastic rep who can deal with any issues thrown her way. Just be advised to be wary of their promotions.

7.1 Our Rating
7 Player Rating
zodiaccasino.com
2002
Payout speed
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Withdrawal limits
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Customer service
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Software & Games
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Licensing
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Kahnawake, Danish Gambling Authority, UKGC, Malta Gaming Authority
Microgaming...

First Impression

Zodiac Casino was recently removed from the Accredited Section since Casino Rewards — their casino group — insisted on running a promotion that violated our Accredited Casino Marketing standards:

“Will not aggressively entice players to reverse cash withdrawals with bonuses or other incentives.”

This group of casinos continued to run this promotion even though they were warned. So, it pretty much indicates that the player’s needs are not a priority to this casino group and Zodiac Casino. Bummer for them. They are in the Grey Zone. Keep reading our Zodiac Casino review to find out more about them.

Please note: Zodiac Casino and all UKGC Casinos no longer accept credit cards.

 

Pros

  • Well-licenced

  • Microgaming download casino

  • Experienced staff

  • Wide variety of payment methods

  • Accept players from Canada

Cons

  • Payouts are a bit slow

  • No longer Accredited

  • Weekly withdrawal limits 

BONUSES AND PROMOTIONS AT ZODIAC CASINO

Zodiac Casino Canada offers a wide variety of bonuses and promotions to players. In the next part of this Zodiac Casino review, we will examine the main welcome bonus players can claim. We will also look at some of the other promos running.

Exclusive offers

 

Welcome Offer

Zodiac Casino offers a generous welcome bonus promotion. All players at Zodiac Casino can claim 5 bonuses on their first five deposits. Every new player will also receive 80 chances to become an instant millionaire — for just $1!

When you register at Zodiac Casino, on your first deposit of $1, you’ll receive 80 chances to use the Mega Money Wheel game. It’s possible to win up to $1 million on this wheel. You can potentially win this much money from a deposit of just $1!

Once you have claimed this deposit bonus, you will also be able to claim four more. On your second deposit, you will be eligible to claim a 100% matched deposit bonus of up to $100. On your third deposit, you can claim a 50% matched deposit bonus of up to $80.

On your fourth deposit, you can claim a 50% matched deposit bonus of up to $150. Finally, on your fifth deposit, you can claim a 50% matched deposit bonus of up to $150.

After the initial deposit bonus, the minimum deposit for the other four deposit bonuses is $10. Once you’ve made your deposit, the funds will be immediately credited to your online casino account. If they don’t appear, you must contact the customer support team.

Standard terms and conditions apply. Bonus funds have wagering requirements attached. Game exclusions apply, and general bonus terms and conditions should be noted.

No-Deposit & Free Spins Offers

While writing this Zodiac Casino review, we did not find any no-deposit bonuses. If this changes in the future, we’ll update this review accordingly.

VIP and Casino Rewards

Zodiac Casino is part of the Casino Rewards program. This means your account progress is linked between all online casinos using the Casino Rewards platform. As a VIP, your points are automatically pooled between all the different online casinos running on the platform.

As a VIP member of the Casino Rewards program, you’re eligible to claim several benefits at Zodiac Casino. For example, you’ll have dedicated access to a VIP customer support team. This team is available 24 hours a day, seven days a week. Eligible VIPs will also have direct contact with a personal VIP host.

VIPs are also awarded exclusive bonuses and promotions. Many of these bonuses and promotions are tailored to your specific account gameplay. This means they’re designed to fit your playing style. For example, you may get free spins, matched deposit bonuses, or special high roller deposit bonuses.

You will earn unique comp points when you play at any casino running on the Casino Rewards network. These points can then be redeemed for bonus funds. It doesn’t matter what online casino you’re playing at. Provided they run on the Casino Rewards network, you will be able to redeem your points for cash.

Cashback

 

Bonus Terms

 

BANKING AND PAYMENT METHODS

Zodiac Casino allows players to make deposits and withdrawals in various ways. They accept all major debit and credit cards, including VISA, MasterCard, and Maestro. They also offer a wide variety of popular EWallets, including PayPal, Skrill, Neteller, Neosurf, and Interac.

Other payment methods available at the online casino include AstroPay, eCheck, Instadebit, Citadel, MuchBetter, Flexepin, and CashtoCode. You can make deposits and withdrawals in several different currencies, including CAD. Once you deposit, the money will be available in your online casino account immediately.

Zodiac Casino doesn’t charge any fees when you make a deposit. However, your bank or payment provider may charge you. This is much more likely when you’re making a deposit in a currency that’s not local to your account. Log into your account and head to the banking page to view a full range of deposit methods available to you.

Withdrawal Speed

Zodiac Casino doesn’t do a great job regarding withdrawal speeds. Their website states that withdrawals can take as long as 48 hours. In today’s day and age, we feel this is simply too long. During this time frame, it’s also possible for players to reverse their withdrawal, which appears to be actively encouraged by the casino.

Once the pending period has passed, your withdrawal will be processed. The time it takes to receive your winnings depends on which withdrawal method you choose. Generally, once the online casino has processed your withdrawal, it takes between 1 and 5 working days.

There’s also a pretty low weekly withdrawal limit of $4,000. This can be increased for high rollers, but this is looked at case-by-case.

Responsible gaming

Zodiac Casino provides players with several responsible gambling tools. These tools are designed to help you manage your gambling. If you click the ‘responsible gambling’ link in the bottom section of the website, you will be taken to the main responsible gambling page. Here, you will see that the casino has a bulleted list of things to be aware of.

It’s possible to set up a deposit limit on your account. This limits the amount of money you can deposit into your account daily, weekly, or monthly. If you reach this limit, you will be unable to deposit any more money until your limit resets. You can lower your limit at any time. If you wish to increase it, a time-out of 24 hours will apply.

If you feel you have a gambling problem and need to take a complete break, Zodiac Casino also lets you enter into a self-exclusion agreement. This blocks access to your account for a minimum of 6 months. During this time, you will be unable to log into your account.

Unfortunately, the self-exclusion function is only available if you manually contact the customer support team. In the future, we’d like to see this available directly from the “My Account” section.

Zodiac Casino Customer Support

Today, we feel it’s essential that an online casino offers customer support 24 hours a day, seven days a week. Thankfully, this is the case at Casino Zodiac. You have a few options if you need to contact the customer support team at Casino Zodiac. First of all, you can contact them through the live chat portal.

This works similarly to Facebook Messenger. You simply talk with a customer support team member in real-time until your problem or query has been resolved. Zodiac Casino also offers customer support via email and phone. We like the fact that the customer support team is available 24 hours a day, seven days a week.

However, you should be aware that the casino doesn’t have the best reputation for responsible gambling queries. Some of our members have reported that they were able to sign-up and join even though they had already entered into a self-exclusion agreement. They found them entirely unhelpful when they tried to contact the customer support team.

In all other cases, however, the online casino’s customer support team should be pretty responsive. You are unlikely to run into any major problems.

KYC

Here’s what Zodiac Casino has to say about know-your-customer (KYC) checks:

Zodiac Casino reserves the right to perform Player’s identity, source-of-funds, financial account, and other background due to diligence checks and may require documentation and information from the Player. Failure by the Player to comply with any such requests or part thereof grants Zodiac Casino the right to void any winnings on the Player’s account, restrict further deposits and withdrawals, confiscate any casino account balances, and lock the Player’s casino account indefinitely.”

Zodiac Casino states that players will need to complete a know-your-customer (KYC) check before making a withdrawal. You will need to provide the online casino with proof of your ID, address, and ownership of a payment method, where requested.

Once you submit your documents to the casino, they will process them within 48 hours. Until this has been completed, you will need to wait for your withdrawal to be processed.

Website Experience and Features

Desktop and Mobile Gaming

Zodiac Casino used to offer players the chance to play through Microgaming’s legacy software. However, in the last few years, this has been phased out. While writing this online casino review, we tested out the website. While it’s nothing too high-tech, it does the job.

You won’t find much until you open up the main lobby area. Before that, Zodiac Casino showcases some of the different games you can play. They don’t offer much in the way of other information. To be honest, we find the website somewhat limiting. That being said, it works pretty well, and loading speeds appear to be consistent.

Zodiac Casino has also worked hard to become mobile-friendly in the last few years. Unfortunately, there isn’t a Zodiac Casino app at writing. If you want to play in the mobile casino, you need to head directly to Zodiac Casino from your mobile device’s internet browser. You will then be automatically redirected to a mobile-optimized version of the website.

Like the desktop version of the casino, the mobile-friendly website is quite basic. You need to enter the main game lobby before you can play the casino games and log into your account. However, on the whole, Zodiac Casino does a good job. We don’t have any significant complaints. In the future, we’d like to see them modernizing their platform.

Brand games

Providers

Zodiac Casino is one of the few legacy Microgaming casinos remaining today. All of the games you’ll find at the casino, including slot games, video poker games, and casino table games, are developed by Microgaming. However, in recent years, this has also started to include games from Microgaming’s partner studios like JFTW and Foxium.

In the following sections, we will look at some of the different casino games at Zodiac Casino Canada.

Slots

Slot games are found at virtually every online casino, and Microgaming is known for developing some of the most popular video slots in history. Zodiac Casino Canada allows players to play more than 280 Microgaming slots.

One of their most famous video slots is Immortal Romance, a game that’s recently had a makeover. This twilight-esque game is themed around vampires. It also offers a ton of win potential. Players can win up to 12,000X during the base game if the Wild Desire bonus round triggers. This bonus turns between one and five reels into wild reels.

Landing 3, 4, or 5 of the scatter symbols anywhere in view triggers the free spins bonus round. Depending on your progress, you can pick one of four different free spins bonuses. Most players tend to pick the Amber round. This awards you ten free spins. During these free games, all wins are multiplied by 5X.

Other video slots you’ll find at Zodiac Casino Canada includes Dragonz, Thunderstruck II, Tomb Raider, Playboy Gold, and Game of Thrones.

Live Dealer Games

Many years ago, Microgaming operated its own live dealer casino. Unfortunately, in the last few years, they’ve phased this out. It was withdrawn from European markets several years ago, and it’s now vanished from Asian iGaming markets.

This means that legacy Microgaming casinos like Zodiac Casino Canada cannot offer their players any live dealer games. Some have chosen to partner up with game developers like Evolution Gaming, but this is a complex and expensive move. Be aware that if you play at Zodiac Casino, you will not be able to play any live dealer games.

If this changes in the future and the online casino begins offering live dealer games, we will update this review accordingly.

Table Games and Video Poker

Zodiac Casino offers a fairly decent selection of casino table games. As you’d imagine, these are Microgaming games. They are available through the instant play option and through the downloadable software. There’s a wide variety of blackjack and roulette available.

Zodiac Casino also offers players the chance to enjoy a varied selection of video poker. You’ll find conventional video poker machines like 10s or Better, along with All Bonus Poker and more. There are also other casino table games like Caribbean Draw Poker and 3-Card Poker.

Progressive jackpots

Whether you’re playing through the main Zodiac Casino app or the instant play option, you’ll be pleased to learn there are several progressive jackpot games to enjoy.

Mega Moolah is, without a doubt, the most well-known of these progressive jackpots. Mega Moolah is the world’s most popular progressive jackpot video slot. It holds the World Record for the biggest progressive jackpot win in history — more than $23 million!

Mega Moolah and several Mega Moolah spin-offs can all be played at Zodiac Casino. There are also several other progressive jackpots, although the jackpot values aren’t worth as much.

King Cashalot is another pretty popular progressive jackpot game at Zodiac Casino. The jackpot isn’t worth as much as Mega Moolah, but it can still be worth seven figures! All of the progressive jackpot games at Zodiac Casino are licensed by the Malta Gaming Authority. Please note that you cannot play progressive jackpot games while using welcome bonus funds.

About the Team and History

Zodiac Casino was established in 2001. It’s one of the oldest-running Microgaming casinos still in operation. During its time, Zodiac Casino has changed hands several times. Today, it’s owned and operated by Fresh Horizons Ltd. The casino holds an online gambling license from the Malta Gaming Authority. This allows players from most of Europe to play. Unfortunately, players from the United Kingdom are not able to play.

Zodiac Casino has always focused its efforts on allowing players on all budgets to gamble. The minimum deposit is relatively low, there’s a wide variety of payment methods, and the welcome bonus doesn’t require you to spend a lot of money. The welcome bonus hasn’t changed for quite a long time.

All of the games offered at the online casino are certified by eCOGRA. This means they are independently tested to make sure they’re fair. If you’re wondering, “is Zodiac Casino scam casino?” — they’re not. While they are no longer Accredited, they have a solid track record.

Zodiac Casino is also part of the Casino Rewards program. Aside from the main welcome bonus, the bonuses and promotions are operated through the Casino Rewards program.

This doesn’t let you claim free spins, but you do earn comp points. These points can be redeemed at any Casino Rewards website for cash. We’d like to see more free spins promotions in the future. Free spins are popular with players, and we think it’s a shame Casino Zodiac doesn’t currently offer any.

Complaints and Track Record

Zodiac Casino has mixed reviews from players. For example, here’s a negative post from ICT.

I self-excluded from this group in 2015. In 2017 I unwittingly signed up to another site on their network while still excluded. During 2015 and 2017, my internet service provider changed. Hence so did my email address. I signed up in March 2017 with exact details, barring the new email address. Same name. Same DOB. Same address and postcode. As soon as I noticed the pending transaction on my bank statement for Casino Rewards, I contacted them and asked why I was allowed to sign up when excluded. I believe that the policy is to void all bets and return deposits. They responded that as I had used a different email address than in January 2015, I had purposely breached the exclusion. I have contacted the rep on here who just points me to the same department that is effectively saying “tough luck.” I’m wary of any group that profits from excluded players.”

You can read another negative post about Zodiac Casino here.

Casino Facts

Founded2002
Accredited at CasinomeisterMarch 2016 - July 2018
JurisdictionsKahnawake, Danish Gambling Authority, UKGC, Malta Gaming Authority
Casino representativeAffiliate Program Manager and CM Player Complaint Rep
Affiliate programRewards Affiliates
Is this casino certified at CasinomeisterNo
Payout time96 hrs
Reverse time48 hrs
Payout limits€/$/£4000 a week for players who win a sum 5x greater than their total purchases across all Casino Rewards partner casinos. All progressive wins/payouts are exempt from this clause.
Weekend payoutsNo
Locks withdrawalsNo
Chinese, Croatian, Czech, Danish, Dutch, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Slovenian, Spanish, Swedish, Turkish
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The man with the plan here at Casinomeister. Bryan Bailey has been running Casinomeister since its launch in June of 1998. He has watched the industry grow from its primeval stage to what it is now. The Meister has attended nearly 100 conferences in the past 20 years and has either been a speaker or a panel moderator for at least 60 events. He has always been an advocate of fairness and reason and is known to like German beer, a good Scotch, and astrophotography.
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