I self excluded from this group in 2015. In 2017 I unwittingly signed up to another site on their network, whilst still excluded. During 2015 and 2017 my internet service provider changed, hence so did my email address. I signed up in March 2017 with identical details barring the new email address. Same name. Same DOB. Same address and postcode. As soon as I noticed the pending transaction on my bank statement for Casino Rewards I contacted them and asked why I was allowed to sign up when excluded. It is my belief that policy is to void all bets and return deposits. Their response was that as I had used a different email address than in January 2015 that I had purposely breached the exclusion. I have contacted the rep on here who just points me to the same department that are effectively saying "tough luck". I'm wary of any group that profits from excluded players tbh.