Editor's note: Yep, this was a dodgy one. Player opens an account at the casino using his mother's name - clearly a violation of their terms and conditions. Claims it was an accident (?!). And then demands his deposit back. The casino couldn't refund the deposit because it was only $1. This amount is below the threshold of withdrawing to Moneybookers. Player opened an account at Casinomeister to complain. Hung around for two days, then never came back. Banned for posting a bogus complaint. He never submitted a formal complaint via our arbitration service. For more information, you can read about formal complaints in our archives
I have a account on Casino Rewards on my own name (Martine) All the casino accounts connected to it, are also on my name. But i did register zodiac on my mothers name (Geertje) and i tryed from the beginning to get that changed.
The Customer service told me again and again. No Worries, the payments department will sort it out with you. Yeh Right! So i trusted that it would be fine. I even asked for my money, would it dissapear? No they said from the customer service, my money would still be mine and would not dissappear. They will sort it out with you.
And now my winnings are void, beacuse the name i registered is not the same as on my moneybookers. Thats right, its my mothers name and i tryed and tryed to get that changed right from the start. But now i got one email with
"According to our records, a financial account registered on your account is not in your name. As per our terms and conditions, any winnings obtained from a ewallet purchase which is not in the name of the account holder will be void"
I whas aware of that and tryed from the beginning to change the details, but they would not help me and its easy to say its void, so they dont have to pay my winnings i honest won.
But they accepted my deposit and refuse to pay out my withdrwal.
I am flabbergasted and i find this unbelievable.
Regards Martine and Geertje. Old Attachment (Invalid)
P.S. i do have a lot of printscreens of the chats with the customer service, with their NO WORRIES.