32Red Casino Review

Overview

32Red Casino was launched way back in 2002, and to many, it’s regarded as one of the most trustworthy, reputable and safe sites to play at – full stop. Originally a Microgaming-powered casino, 32Red have now added games from various other game studios, offering significantly more games to players and furthering their portfolio; there are hundreds of slots, casino table games and live dealer games to enjoy at this award-winning outfit.

From the moment you land on 32Red Casino’s website, you’ll notice that everything’s been designed with ease of play in mind – and the homepage gives you a full breakdown of the games available, along with the different parts of the casino. Their simple yet effective approach makes navigating around the casino easy and hassle-free, and, of course, the site’s iconic red and white branding is seen throughout. However, it’s not too intense as we see at other casinos.

In this 32Red Casino review, we’re going to be taking a deep and comprehensive look at all parts of this online gambling operation. We’ll cover everything, from the welcome deposit bonus offers and payment methods to the game selection, mobile gaming facilities, and we’ll even look at the quality of the casino’s customer support portal. Let’s kick things off with a look at the site’s bonuses and promotions.

Bonuses and Promotions

32Red Casino has it all when it comes to depositing offers and casino bonuses – they’ve got a standard welcome bonus, a no-deposit bonus, daily promos – it’s all going on, and let’s begin with a look at the main welcome bonus you’ll be able to claim.

Welcome Offer

Like many leading online casinos, 32Red have chosen to structure their main welcome bonus around a matched deposit bonus – delivered in the form of a 150% match up to $150 or currency equivalent.

It’s incredibly easy to claim, and the minimum deposit to claim the welcome bonus is just $10 – so it should be affordable to players on all levels of budget.

There are, however, a couple of caveats to be aware of. First, this matched deposit bonus offer is only available to those making their first deposit using a debit card. You also need to manually opt in to claim the bonus – though this is pretty straightforward, and once you’ve opened an account, you’ll see an on-screen notification guiding you to claim the bonus.

The deposit bonus comes with wagering requirements of up to 50X, and maximum bet rules apply, with different games contributing to the wagering requirements in different amounts. It’s one of the better casino bonuses we’ve  seen.

No-Deposit & Free Spins Offers

While most online casinos have removed no-deposit bonus offers in recent years (largely due to tighter profit margins and increases in bonus abuse), it can be hard to find reputable casinos where you can start playing without needing to make a deposit.

32Red Casino, however, is one of the few sites that does still offer a no-deposit bonus – and it allows you to claim $10 free of charge to try out on most of the site’s slot games! There’s no deposit required to claim this no-deposit bonus – simply create an account, and it’ll be automatically credited to your account – and you can then begin playing right away without having to put any of your own cash at risk!

Along with their generous no-deposit bonus, 32Red Casino also likes to run regular promos – many of which include free spins giveaways. They develop new promotions each week, so you never know what’s coming up next – but it’s well worth keeping an eye on their “Promotions” tab for information about upcoming promotions to ensure you don’t miss out!

VIP and Loyalty Programs

32Red’s VIP program is called Club Rouge – though we should point out that it’s a fairly exclusive club, operating on an invite-only basis. Because of this, it’s hard to pinpoint exactly what the requirements are to join – but you will need to, at least, be within the Premium loyalty tier to be considered.

As a member of Club Rouge, you’ll enjoy a huge number of perks; these include exclusive VIP hospitality passes, additional cash bonuses, enhanced casino bonus offers, birthday bonuses, exclusive promotions and personal support service – so it really is loyalty program reserved for VIPS.

All other players will find themselves in one of the casino’s other loyalty tiers – and, as you play, you’ll collect what are known as Red Ruby Points. These Red Rubies accumulated each time you place a wager at the casino. Once you’ve accumulated enough Red Rubies, you can exchange them for cash bonuses and various other 32Red offers available.

Banking and Payment Options

32Red Casino offers a wide variety of payment methods designed to cater to players from all over the world. They accept all major debit and credit cards, including VISA, MasterCard and VISA Electron. ecoPayz is also offered by the site – a popular EWallet that links directly to your bank account – and they accept deposits and withdrawals made using Entropay and Paysafecard.

If you’re planning on depositing large amounts of money, you can, with permission, make deposits and withdrawals using a direct bank transfer, too; however, you may be charged significant fees, especially if you’re depositing in a different currency to that of your bank account.

Thankfully, 32Red Casino don’t charge any fees on deposit – even when using a credit card – and all of the payment methods offered at the site (aside from bank transfers) see funds credited to your account immediately. What’s more, the minimum deposit is just $10 – so new players don’t need to worry about depositing too much cash to get playing!

Withdrawal Speed

32Red did, in the past, come under criticism for the speed at which they processed withdrawal requests. In the past, cashouts at the casino were incredibly quick – then, in around 2016, players started to find their withdrawals held in a “pending” state for longer periods of time.

Thankfully, this issue appears to have been rectified by the operator – and they now aim to process all withdrawal requests within 24 hours of you making the withdrawal. Once 32Red has processed your withdrawal, it will be sent to your preferred payment method, and it can take anywhere from minutes to a few days to appear, depending on which banking method you choose.

Again, there are no fees or charges to make a withdrawal. However, before your withdrawal has been processed, it will show as “pending”, – and you can cancel this withdrawal; we’d like to see 32Red adding a manual flushing (lock withdrawal) option in the future.

Website Experience and Features

Desktop and Mobile Gaming

32Red is one of the few online casino sites that still offer a downloadable software client – and this award-winning software allows you to play games through a program you install on your computer or laptop. Now, in the past, when slots were developed using Flash, this made sense; it allowed the graphics and other parts of the slot to be stored on your computer, saving you from having to essentially “stream” them through the Internet.

However, with phasing out of Flash – and the introduction of the far more versatile HTML5 – the need for downloadable clients like this has all but vanished. Still, it’s nice to see that 32Red Casino still offers it to its players – and it’s well-suited for those who prefer not to run instant play games.

In terms of whether 32Red’s website is user-friendly or not – for the most part, yes, it’s really well-made. It renders well on all devices, and virtually all games – including those found within the live casino – can be played from both desktop and mobile devices.

A Solid Mobile Casino

What’s more, 32Red is one of the few online casino sites that offer a fully functional downloadable mobile app. This makes gambling from your mobile devices much easier than were you to play through your internet browser – and it helps to make sure that the user experience is as best as it can be.

32Red Casino has its mobile app available to both iOS and Android devices, and it can be installed free of charge from the relevant app stores. Having reviewed hundreds of online casinos – along with a large number of mobile apps – we will say that 32Red Casino’s mobile app isn’t the best – but it’s definitely not bad. It makes life a lot easier as you don’t need to worry about your login details while saving you the time of having to head to their website through your mobile device’s internet browser.

32Red Meets Sports Betting

A couple of years ago, 32Red decided to capitalize on their Casino of the Decade award and try to branch out into another popular form of online gambling; sports betting. Players from certain countries will now find a fully functional sportsbook available to enjoy at 32Red – and while it doesn’t offer quite the same number of markets as big-name bookmakers, it covers a large number of events each day.

We like how your one account balance is “shared” between both the sports betting part of the site and the online casino; this saves you from having to transfer funds in/out of different parts of your account – so it’s nice and easy to use, and actually placing bets is a simple and straightforward affair too.

KYC

32Red holds online gambling licenses in a number of jurisdictions – including some of the world’s strictest when it comes to online gambling regulation – and, because of this, they’re made to run Know Your Customer (KYC) checks on all of their players, either before a player begins playing (if located within the UK), or when a certain depositing/wagering threshold has been met.

For an operator that prides itself on regulatory compliance, the option to submit your necessary ID documents to verify your identity is clear from the homepage.

The quickest and easiest option to verify your identity is to simply upload your proof of ID and address via the NetVerify by Jumio service, which takes less than two minutes via the platform. You can, if you prefer, also send a scanned copy or photo of your documents to the 32Red customer support team – but verifying your account can take up to three working days in this case.

Responsible Gaming

Like all reputable online casinos, 32Red takes responsible gambling incredibly seriously – and, we feel, their website and platform truly reflects their stance on the matter. If you feel like you may be having problems with your gambling, 32Red has put together a 12-question checklist you can run through to see whether you may be showing signs of problem gambling.

In addition to this, they offer a number of responsible gambling tools; for example, you can set deposit limits easily and quickly, with limits resetting either daily, weekly or monthly. There’s also a “Take a Break” and self-exclusion function available for when you want to make sure you can’t gamble; these options will lock you out of your account for up to 5 years.

About the Team and History

32Red is a United Kingdom-based online gambling company that was first launched back in 2002. The company saw a relatively fast climb to fame. It offered players a premium real money casino experience with great casino games, fair wagering requirement terms, speedy cashouts – and a great loyalty points scheme – they quickly captured the attention of players from around the world.

32Red is a publicly traded company – listed on the London Stock Exchange as 32Red PLC – and the fact that they operate under public scrutiny makes the site even more appealing, in our opinion.

Throughout the years, 32Red Casino has advertised heavily in the Premier League – sponsoring Aston Villa between 2006 and 2008, and they’ve also signed deals with Leeds United, Derby County and Preston North End.

In 2014, 32Red PLC announced that they had purchased GoWild Casino’s UK player database – and, just a year later, they scooped up Roxy Palace Casino for a reported $8.4 million.

It’s clear 32Red knows when they’re doing when it comes to iGaming – and their solid reputation and variety of services (which even includes a poker room, for some players) and slots is what impressed us most; we write a lot of casino reviews and rarely do we feel so comfortable recommending casinos as we do with 32Red.

Complaints and Track Record

Aside from issues with withdrawal speeds (which now appear to be rectified), 32Red has just one major blemish to its name in its two-decade-long lifespan. In 2018, 32Red PLC was fined £2 million by the UK’s Gambling Commission for “missing 22 opportunities to intervene with a problem gambler.”

To give credit where credit’s due, 32Red didn’t deny their wrongdoing or shy away from the issue; instead, they doubled up on their responsible gambling tools, developed new systems to look out for problem gamblers, and became far more committed to looking after their players.

Customer Support

32Red Casino prides themselves on being able to offer all of their players round-the-clock customer support. In fact, the 32Red Casino customer support team works 24 hours a day, 7 days a week – so you really can reach them any time you need help while playing at their online casino or even when trying to join the online casino.

The easiest way to get in touch with the customer service team is by using the live chat facility. The live chat option connects you with an operator in real-time, usually in just a few seconds – where you can chat immediately and get the help you need.

The casino also operates a phone and email customer service portal – but we’d strongly recommend using the live chat option, where available, as it’s faster, more convenient – and ensures you don’t have to wait around long to receive a response!

 

Bonuses

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Deposit & Withdrawal

Providers

While historically a Microgaming-powered casino, 32Red took the decision a few years ago to branch away from their roots – realizing that players wanted a greater selection of games from different software providers when they gambled online.

Today, you’ll find a huge number of game developer’s at 32Red Casino, including Microgaming, NetEnt, Big Time Gaming, Barcrest, Bally, Playson, Foxium, SG Interactive, Max Win Gaming, Red Tiger Gaming, 1X2 Gaming and more.

This “branching out” approach appears to have paid off for the site, attracting the attention of new players from all over – and this impressive roster of game studios means you’ll now be able to enjoy more than 1,400 games, including video slots, video poker, casino games and progressives – there’s even a live casino! We should also point out that all of the casino games at 32Red Casino are playable in “Instant Play” mode – so you don’t need to install any apps or download software to begin playing.

Slots

Slots are arguably one of the areas 32Red excels – and along with offering Microgaming’s full portfolio (including many of those old, hard-to-find classics), they also offer several modern video slots for you to play.

A quick look at their “Featured” page shows several games we’d expect to see – including the likes of NetEnt’s Conan, Aloha! Cluster Pays, Butterfly Staxx 2 and Jumanji.

There are also less well-known titles – while equally as entertaining – some of the most popular ones, including Rockabilly Wolves, Lara Croft, Tomb Raider and Reel Splitter. There’s a fairly basic search function on offer – so you can look up video slots by name – but you can’t, as of now, search for a game developer by name, unfortunately.

Live Dealer Games

In the past, 32Red Casino offered live dealer games from Microgaming; however, many years ago, Microgaming pulled their live casino product out of most markets, focusing almost exclusively on Asia. Because of this, 32Red had to find a new live dealer game provider – and who better to choose than industry giant (and clear leader) Evolution Gaming?

Evolution Gaming is a powerhouse in the world of live dealer games, and they’ve spent years – and millions of dollars – developing their state-of-the-art software that lives streams game right to your screen in full HD.

The user interface of all Evolution Gaming table games is incredibly easy-to-use. At 32Red, you’ll find classics like Roulette and Blackjack, along with more modern twists like Monopoly Live and Crazy Time.

Table Games

32Red offers a large number of casino games – and two casino games, Roulette and Blackjack, even have their own tab on the site’s main game navigation menu. When it comes to Blackjack, you’ll find a number of variants available, including Blackjack Gold, Atlantic City Blackjack, European Blackjack, European Blackjack VIP, Gold Classic Blackjack and a number of other variations. We didn’t, however, see Vegas Single Deck Blackjack, nor did we see Vegas Strip and Vegas Downtown Blackjack – both games 32Red used to offer.

The Roulette offering at 32Red is equally as extensive, and you’ll find Multi-Wheel Roulette, European Roulette, American Roulette – and our personal favourite, Sapphire Roulette.

There’s also a decent selection of poker games at 32Red – and these poker games can be found under the main “Casino” tab. Here, you’ll find titles like Bonus Poker, Three Card Poker, Multi-Hand Bonus Poker and a number of different Video Poker machines like Jacks or Better, Deuces Wild and Jacks or Better but with a gamble feature. While 32Red’s Video Poker offering isn’t the biggest in the world, it should be sufficient for the vast majority of players.

Progressive Jackpots

32Red offers an ever-increasing array of progressive jackpots to play, with live totals showing what you could win on Microgaming games such as Juicy Joker Mega Moolah, African Legends, Major Millions and Fortunium Gold.

There are a total of 34 progressive jackpot games available to play at 32Red at the time of writing – although we think it’s safe to say that it’ll be the award-winning Mega Moolah that most players will be looking out for, given the staggering jackpot size often found within the game. In fact, while writing this casino review, we saw the game’s jackpot reaching above $14 million – and that’s an amount any player would be happy to walk away with!

32Red Software Providers

General Information