32Red Casino Review
A Solid Microgaming Casino That’s Diversifying
By Casinomeister Jun 11, 2022
32Red has long held a solid reputation in the world of online casinos, and, for many years, they were the go-to site for all things Microgaming. However, with players increasingly seeking out games from other software providers, 32Red had to adapt, and they’ve done a great job at doing so. They’ve added several new software providers to their site while still offering the same great casino bonus offers, speedy cashouts, and top-notch customer support.
Used to be one of the best! But still not so bad.
32Red Casino launched in 2002, and to many, it’s regarded as one of the most trustworthy, reputable and safe online casino sites to play at full stop. Originally a Microgaming-powered casino, 32Red has now added games from other game studios, offering significantly more games to players and furthering their portfolio. There are hundreds of slots, casino table games, and live dealer games to enjoy at this fantastic casino outfit.
From the moment you land on 32Red Casino’s website, you’ll notice the design focuses on ease of play – and the homepage gives you a full breakdown of the games available, along with the different parts of the casino. Their simple yet effective approach makes navigation hassle-free, and, of course, the site’s iconic red and white branding is throughout. However, it’s not too intense, as we see at other casinos.
In this 32Red Casino review, we will test the gaming experience. We’ll cover everything, from welcome bonus offers and payment methods to the selection of games, online facilities, sports betting, and earning Red Ruby points.
We’ll even look at the quality of the casino’s customer support portal.
Awesome customer service
Wide range of games and gaming platforms
Innovative bonuses and promotions
Fantastic player relations
5 currencies accepted
Payouts can be relatively slow
No weekend payouts
Bonuses and Promotions
32Red Casino has it all when it comes to depositing offers and casino bonuses; they have a standard welcome bonus, a no-deposit offer, and daily promos. We’ll begin our 32Red Casino review by looking at the main welcome bonus you can claim.
Like many leading online casinos, 32Red offers their main welcome bonus structured around a matched deposit, delivered in the form of a 150% match up to $150 or currency equivalent.
This welcome bonus is easy to claim, and the minimum deposit to claim the welcome bonus is just $10 – so it should be affordable to players on all levels of budget.
There are, however, a couple of caveats. This welcome bonus is only available to those making their first deposit using a debit card. You also need to manually opt-in to claim the bonus, but once you’ve opened an account, you’ll see an on-screen notification guiding you through claiming the welcome bonus.
The bonus comes with a wagering requirement of up to 50X, and maximum bet rules apply, with different games contributing to the wagering requirements in different amounts. It’s one of the better welcome bonus offers we’ve seen.
No-Deposit & Free Spins Offers
While most online casinos have removed no-deposit offers in recent years (largely due to tighter profit margins and increases in bonus abuse), it can be hard to find reputable casinos to play without needing to make a deposit.
32Red Casino, however, is one of the few casino sites online that does still offer a no-deposit bonus that allows you to claim $10 free of charge to try out most of the site’s slot games! There’s no deposit required to claim this bonus. Simply create an account, and it’ll be automatically credited to you, and you can play right away without having to put any of your own cash at risk!
Along with their generous no-deposit offer, 32Red Casino regular bonus promos – many of which include free spins giveaways. They develop new promotions each week, so you never know what’s coming up next – but it’s well worth keeping an eye on their “Promotions” tab for information about upcoming promotions to make sure you don’t miss out!
VIP and Loyalty Programs
The VIP program at 32Red Casino is called Club Rouge – though we should point out that it’s a fairly exclusive club, operating on an invite-only basis. Because of this, it’s hard to pinpoint what the exact requirements are to join. At the very least, you will need to be within the Premium loyalty tier (and accumulate bonus points by waging real money) to be considered for Club Rouge membership.
As a member of Club Rouge, you’ll enjoy a huge number of perks, including exclusive VIP hospitality passes, additional bonus cash, bonuses for betting in real money, enhanced casino bonus offers, birthday bonuses, exclusive promotions and personal support service. Club Rouge really is a loyalty program reserved for VIPS.
All other players will find themselves in one of the casino’s other loyalty tiers – and, as you play, you’ll collect what are known as Red Rubies. These Red Rubies accumulate each time you place a wager at the casino. Once you’ve accumulated enough Red Ruby points, you can exchange them for cash bonuses and various other 32Red offers available. As with all loyalty points programs and casino bonuses, Red Rubies are subject to specific rules and requirements, so always read the terms and conditions for the most up-to-date information.
BANKING AND PAYMENT METHODS
32Red Casino offers a wide variety of payment methods designed to cater to players from all over the world. They accept all major debit and credit cards, including VISA, MasterCard and VISA Electron. ecoPayz is also offered by the site – a popular e-wallet that links directly to your bank account – and they accept deposits and withdrawals made using Entropay and Paysafecard.
If you’re planning on depositing large amounts of money, you can, with permission, make deposits and withdrawals using a direct bank transfer, too. However, you may be charged significant fees, especially if you’re depositing in a different currency to that of your bank account.
Thankfully, 32Red Casino doesn’t charge any fees on deposit – even when using a credit card – and all of the payment methods offered at the site (aside from bank transfers) see funds credited to your account immediately. What’s more, the minimum deposit is just $10 – so new players don’t need to worry about depositing too much cash to get playing!
32Red did come under criticism in the past for the speed at which they processed withdrawal requests. Previously, cashouts at the casino were incredibly quick – then, around 2016, players started to find their withdrawals held in a “pending” state for longer periods.
Thankfully, this issue appears to have been rectified by the operator. They now aim to process all withdrawal requests within 24 hours of the request. Once 32Red has processed your withdrawal, it will be sent to your preferred payment method, and it can take anywhere from minutes to a few days to appear, depending on which banking method you choose. Therefore make sure to get familiar with the relevant terms and conditions.
Again, there are no fees or charges to make a withdrawal. However, before your withdrawal has been processed, it will show as “pending,” and you can cancel this withdrawal. We’d like to see 32Red adding a manual flushing (lock withdrawal) option in the future, as some other online casinos have done.
Average Based on 76 real users
Like any reputable online casino, 32Red takes responsible playing incredibly seriously and, we feel, their website and platform truly reflects their stance on the matter. If you feel like you may be having problems with your gambling, 32Red has put together a 12-question checklist you can run through to see whether you may be showing signs of problem gambling.
In addition to this, they offer a number of responsible gambling tools; for example, you can set deposit limits easily and quickly, with limits resetting either daily, weekly or monthly. There’s also a “Take a Break” and self-exclusion function available that will lock you out of your casino account and ability to play for up to 5 years.
32Red Casino prides itself on being an online casino that’s able to offer all players round-the-clock customer support. In fact, the 32Red Casino customer support team works 24 hours a day, 7 days a week – so you really can reach them any time you need help while playing at their online casino or even when trying to join the online casino.
The easiest way to get in touch with the support team is by using the online live chat facility. The live chat option connects you with an operator in real-time, usually in just a few seconds – where you can chat immediately and get the help you need.
Additionally, 32Red offers a phone and email customer service portal – but we’d strongly recommend using the live chat option, where available, as it’s faster, more convenient, and ensures you don’t have to wait around long to receive a response!
32Red holds online gambling licenses in many jurisdictions – including some of the world’s strictest when it comes to regulation. Because of this, they’re made to run Know Your Customer (KYC) checks on all players, either before a player begins playing (if located within the UK), or when a certain depositing/wagering threshold is met.
For an operator that prides itself on regulatory compliance, the option to submit your necessary ID documents to verify your identity is clear from the homepage.
The quickest and easiest option to verify your identity is to simply upload your proof of ID and address via the NetVerify by Jumio service, which takes less than two minutes via the platform. You can, if you prefer, also send a scanned copy or photo of your documents to the 32Red support team, but we recommend the online option, as verifying your account can take up to three working days in this case.
Website Experience and Features
Desktop and Mobile Gaming
32Red is one of the few online casino sites that still offer a downloadable software client. This award-winning software allows you to play games through a program you install on your computer or laptop. Now, in the past, when slots were developed using Flash, this made sense; it allowed the graphics and other parts of the slots to be stored on your computer, saving you from having to essentially “stream” them live through the Internet.
However, with phasing out of Flash – and the introduction of the far more versatile HTML5 – the need for downloadable clients like this has all but vanished. Still, it’s nice to see that this casino still offers it to its players.
In terms of whether 32Red’s website is user-friendly or not – for the most part, yes. It’s well-made and easy to play on. It renders well on all devices, and you can play virtually all games – including those found within the live casino – online from both desktop and mobile devices.
A Solid Mobile Casino
What’s more, 32Red is one of the few online casino sites that offer a fully functional downloadable mobile app. This makes gambling from your mobile devices much easier than were you to play through your internet browser – and it helps to ensure that the user experience is as best as it can be.
32Red Casino has its mobile app available to both iOS and Android devices, and it can be installed free of charge from the relevant app stores. Having reviewed hundreds of online casinos – along with a large number of mobile casino apps – we will say that 32Red Casino’s mobile app isn’t the best – but it’s not bad. It makes for a better user experience, as you don’t need to worry about your login details while saving you the time of having to head to their website through your mobile device’s internet browser.
32Red Meets Sports Betting
A couple of years ago, 32Red decided to capitalize on their Casino of the Decade award and try to branch out into another popular form of online gambling: sports betting. Players from certain countries will now find a fully functional sportsbook available to enjoy at 32Red – and while it doesn’t offer quite the same number of markets as big-name bookmakers, it covers a large number of events each day.
We like how your one account balance is “shared” between both the sports betting part of the site and the online casino; this saves you from having to transfer funds in/out of different parts of your account. It’s nice and easy to use, and actually placing bets is a straightforward affair too.
While historically Microgaming-powered, 32Red Casino made the decision a few years ago to branch away from their roots – realizing that players wanted a greater selection of games and slots from different software providers when they gambled online.
Today, you’ll find a large game selection from multiple developers at 32Red Casino, including Microgaming, NetEnt, Big Time Gaming, Barcrest, Bally, Playson, Foxium, SG Interactive, Max Win Gaming, Red Tiger Gaming, 1X2 Gaming and more.
This “branching out” approach appears to have paid off for the site, attracting the attention of new players from all over. This impressive roster of game studios means you’ll now be able to enjoy more than 1,400 games, including video slots, video poker, casino games and progressives – there’s even a live casino! We should also point out that all of the casino games at 32Red Casino are playable in “Instant Play” mode – so you don’t need to install any apps or download software to begin playing. 32Red Casino also features games in “demo play” mode so that you can play, practice, have fun, and enjoy the casino experience before wagering real money — a huge bonus in our books.
Slot games are arguably one of the areas 32Red excels. Along with offering Microgaming’s entire portfolio (including many of those old, hard-to-find classic slots), they also offer several modern video slots for you to play.
A quick look at their “Featured” page shows several slots we’d expect to see – including the likes of NetEnt’s Conan, Aloha! Cluster Pays, Butterfly Staxx 2 and Jumanji.
There are also less well-known slots – while equally as entertaining – some of the most popular ones, including Rockabilly Wolves, Lara Croft, Tomb Raider and Reel Splitter. There’s a fairly basic search function, so you can look up video slots by name. However, as of this review, you can’t search for a game developer by name.
Live Dealer Games
In the past, 32Red Casino offered live dealer games from Microgaming; however, many years ago, Microgaming pulled their live casino product out of most markets, focusing almost exclusively on Asia. Because of this, 32Red had to find a new live dealer game provider – and who better to choose than industry giant (and clear leader) Evolution Gaming?!
Evolution Gaming is a powerhouse in the world of live dealer games, and they’ve spent years and millions of dollars – developing their state-of-the-art software that lives streams game right to your screen in full HD.
The user interface of all Evolution Gaming games is incredibly easy-to-use. At 32Red, you’ll be able to play classic live dealer games, including roulette, sic bo, and blackjack, along with more modern twists like Monopoly Live and Crazy Time.
32Red Casino offers a large number of table games. Two casino games, roulette and blackjack, even have their own tab on the site’s main game navigation menu. When it comes to blackjack, you’ll find a number of variants available, including Gold Classic Blackjack, Highstreak Blackjack, Vegas Strip Blackjack, Blackjack Gold, Atlantic City Blackjack, European Blackjack, and many other variations. We didn’t see Vegas Single Deck or Vegas Strip Blackjack and Vegas Downtown Blackjack, games 32Red used to offer.
The roulette offering at 32Red Casino is equally as extensive. You’ll find Multi-Wheel Roulette, Multi fire Roulette, Speed Roulette, Auto-Roulette, Lightning Roulette, European Roulette and European Roulette Gold, American Roulette, Instant Roulette, and our personal favourite, Sapphire Roulette.
Along with table classics such as sic bo and craps, there’s also a decent selection of poker games to play at 32Red, and these games can be found under the main “Casino” tab. Here, you’ll find titles like Bonus Poker, Three Card Poker, Multi-Hand Bonus, Double Double and several different Video Poker machines like Jacks or Better, Deuces Wild, and Poker Double, but with a bonus gamble feature. While 32Red’s Video Poker offering isn’t the biggest in the world, it should be sufficient for the vast majority of players.
32Red Casino offers an ever-increasing array of progressive jackpots to play, with live totals showing what you could win on Microgaming games such as Juicy Joker Mega Moolah, African Legends, Major Millions and Fortunium Gold.
There are a total of 34 progressive jackpot games available to play at 32Red at the time of writing – although we think it’s safe to say that it’ll be Mega Moolah that most players will be looking out for, given the staggering jackpot size often found within the game. While writing this review, we saw the game’s jackpot reaching above $14 million – and that’s an amount any player would be happy to walk away with!
About the Team and History
32Red is a United Kingdom-based online casino company that launched in 2002. The company saw a relatively fast climb to fame. It offers players a premium real money casino experience with great casino games, fair wagering requirement terms, speedy cashouts – and a great loyalty points scheme. They quickly captured the attention of players from around the world.
32Red is a publicly-traded company – listed on the London Stock Exchange as 32Red PLC – and the fact that they operate under public scrutiny makes the site even more appealing to play at, in our opinion.
Throughout the years, 32Red Casino has advertised heavily in the Premier League – sponsoring Aston Villa between 2006 and 2008, and they’ve also signed deals with Leeds United, Derby County and Preston North End.
In 2014, 32Red PLC announced that they had purchased GoWild Casino’s UK player database – and, just a year later, they scooped up Roxy Palace Casino for a reported $8.4 million.
It’s clear 32Red knows when they’re doing when it comes to being an online casino. Their solid reputation and variety of services (which even includes a poker room, for some players) and slots is what impressed us most, We write a lot of casino reviews and rarely do we feel so comfortable recommending casinos as we do with 32Red.
Complaints and Track Record
Aside from issues with withdrawal speeds (which now appear to be rectified), 32Red has just one major blemish to its name in its two-decade-long lifespan. In 2018, 32Red PLC was fined £2 million by the UK’s Gambling Commission for “missing 22 opportunities to intervene with a problem gambler.”
To give credit where credit’s due, 32Red didn’t deny their wrongdoing or shy away from the issue. Instead, they doubled up on their responsible gambling tools, developed new systems to look out for problem gamblers, and became far more committed to looking after their players.
|Accredited at Casinomeister||15 October 2002|
|Casino representative||Representative of 32Red Casino|
|Affiliate program||Kindred Affiliates|
|Is this casino certified at Casinomeister||No|
|Payout time||0-5 hrs|
|Reverse time||No Reverse Time|
|Payout limits||The maximum monthly amount allowed to withdraw is 45 000$, or equivalent in Euros or Russian rubles.|