February 2016

This is the summary of February 2016’s “Player Arbitration” – complaints submitted to Casinomeister via here.

Player Arbritation February 2016

DATECASINOSOFTWAREJURISDICTIONTHE PROBLEMBONUSCOMMENTSSTATUSLINK
02 FebGalaAmaya, etcGibraltar, UKPlayer took a generous bonus, won £1200, requested withdrawal but was locked out for “bonus abuse”.YThe casino insisted their actions were justified but refused to discuss the issue, told the player to talk to their ADR per the terms of their UKGC license.closedPublic Complaint
03 FebLetsSpinBetsoftCuracaoPlayer won big on a free chip, asked for the max withdrawal of $500. Casino said “deposit first” which the player did. Casino then locked the account.YThe casino did not respond to the PAB but they did eventually pay the player.resolvedPublic Complaint
05 FebEuroMoonBetsoft, etcCuracaoThe player’s issue seems to have related to a so-called “cashback” from the casino. Player used it to play but casino confiscated the winnings.YCasino treated the cashback like a bonus in spite of Support having told the player they were no strings attached. Ongoing.TBDPrivate complaint
8 FebHelloNetEnt, etcUKPlayer claimed that the casino was stalling payment by endlessly asking for documents.?The casino logged the complaint into their system and then said absolutely nothing about the case.closed (casino AWOL)Private complaint
8 FebJackpot LandNetEnt, Microgaming, etcGibraltar ?Player reported that the casino had locked them out after a €1500 win.?Player’s PAB was incomplete. Casino claimed that deposits had been returned. Casino closed a month later.closedPrivate complaint
8 FebSportingBetMicrogaming, NetEnt, etcUK, Malta (?)Player claims to have won €5000 and was locked out by the casino on accusations of chip-dumping.?Ongoing.TBDPrivate complaint
9 FebChance HillBetsoftCuracaoPlayer claimed to have won on a bonus but the winnings were denied.YTurns out the player had repeated played the same bonus in violation of the Terms. It was also revealed that the player had been repeatedly insulting and abusive to the casino staff: case dismissed.closed (bootified)Private complaint
10 FebGrand ReefPlaytechCuracaoPlayer was unhappy at the casino for not paying out on weekends, also “I would also like all casinos to be made to honour weekends as business days.”?Player had previous PABs against non-Accredited casinos, this PAB cancelled per the One Free Shot rule.NCD (OFS)Private complaint
13 FebBitstarzMicrogaming, BetSoft, etcCuracaoPlayer claimed the casino had confiscated 6 bitcoins without justification.YTurned out the casino had good evidence that the player was running multiple accounts: player banned and case closedclosed (bootified)Private complaint
17 FebHigh NoonRTGKahnawakePlayer claimed the casino was being unreasonable about their verification documents.?Casino had good reasons for suspecting the validity of the player’s ID. Player was booted for abusing the PAB service.closed (bootified)Private complaint
18 FebCasino CruiseMicrogaming, NetEnt, etcMalta, UKPlayer’s complaint was that €15000 in winnings at Casino Cruise was being denied because of chargebacks at a sister casino.NTurned out the player had an extensive history of chargebacks across a number of Every Matrix casinos, very dodgy activity: case closed.closedPrivate complaint
19 FebWinBig21RivalCyprus ?Casino had apparently only paid $2000 of a $7500 withdrawal, gave no explanation for the unpaid balance.?The casino never responded, a Warning was issued.closed (casino AWOL)Private complaint
29 FebCasino CruiseMicrogaming, NetEnt, etcMalta, UKPlayer claimed the casino was denying a €3150 win because another person in their home was playing at Casino Cruise without their knowledge.YThe evidence showed there was no “other” player, only the same player with multiple accounts: case closed and player banned from Casinomeister.closed (bootified)Public Complaint
29 FebViksEveryMatrixUKPlayer complained that a £1750 withdrawal was being denied because of self-exclusion at another EveryMatrix casino.NThe casino was correct in enforcing the self-exclusion as this is required by their license with the UKGC.closedPrivate complaint
Total Complaints = 14 | Bonus related = 43% | * Bonus Issue