February 2016

This is the summary of February 2016’s “Player Arbitration” – complaints submitted to Casinomeister via here.

Player Arbritation February 2016

DATE CASINO SOFTWARE JURISDICTION THE PROBLEM BONUS COMMENTS STATUS LINK
02 Feb Gala Amaya, etc Gibraltar, UK Player took a generous bonus, won £1200, requested withdrawal but was locked out for “bonus abuse”. Y The casino insisted their actions were justified but refused to discuss the issue, told the player to talk to their ADR per the terms of their UKGC license. closed Public Complaint
03 Feb LetsSpin Betsoft Curacao Player won big on a free chip, asked for the max withdrawal of $500. Casino said “deposit first” which the player did. Casino then locked the account. Y The casino did not respond to the PAB but they did eventually pay the player. resolved Public Complaint
05 Feb EuroMoon Betsoft, etc Curacao The player’s issue seems to have related to a so-called “cashback” from the casino. Player used it to play but casino confiscated the winnings. Y Casino treated the cashback like a bonus in spite of Support having told the player they were no strings attached. Ongoing. TBD Private complaint
8 Feb Hello NetEnt, etc UK Player claimed that the casino was stalling payment by endlessly asking for documents. ? The casino logged the complaint into their system and then said absolutely nothing about the case. closed (casino AWOL) Private complaint
8 Feb Jackpot Land NetEnt, Microgaming, etc Gibraltar ? Player reported that the casino had locked them out after a €1500 win. ? Player’s PAB was incomplete. Casino claimed that deposits had been returned. Casino closed a month later. closed Private complaint
8 Feb SportingBet Microgaming, NetEnt, etc UK, Malta (?) Player claims to have won €5000 and was locked out by the casino on accusations of chip-dumping. ? Ongoing. TBD Private complaint
9 Feb Chance Hill Betsoft Curacao Player claimed to have won on a bonus but the winnings were denied. Y Turns out the player had repeated played the same bonus in violation of the Terms. It was also revealed that the player had been repeatedly insulting and abusive to the casino staff: case dismissed. closed (bootified) Private complaint
10 Feb Grand Reef Playtech Curacao Player was unhappy at the casino for not paying out on weekends, also “I would also like all casinos to be made to honour weekends as business days.” ? Player had previous PABs against non-Accredited casinos, this PAB cancelled per the One Free Shot rule. NCD (OFS) Private complaint
13 Feb Bitstarz Microgaming, BetSoft, etc Curacao Player claimed the casino had confiscated 6 bitcoins without justification. Y Turned out the casino had good evidence that the player was running multiple accounts: player banned and case closed closed (bootified) Private complaint
17 Feb High Noon RTG Kahnawake Player claimed the casino was being unreasonable about their verification documents. ? Casino had good reasons for suspecting the validity of the player’s ID. Player was booted for abusing the PAB service. closed (bootified) Private complaint
18 Feb Casino Cruise Microgaming, NetEnt, etc Malta, UK Player’s complaint was that €15000 in winnings at Casino Cruise was being denied because of chargebacks at a sister casino. N Turned out the player had an extensive history of chargebacks across a number of Every Matrix casinos, very dodgy activity: case closed. closed Private complaint
19 Feb WinBig21 Rival Cyprus ? Casino had apparently only paid $2000 of a $7500 withdrawal, gave no explanation for the unpaid balance. ? The casino never responded, a Warning was issued. closed (casino AWOL) Private complaint
29 Feb Casino Cruise Microgaming, NetEnt, etc Malta, UK Player claimed the casino was denying a €3150 win because another person in their home was playing at Casino Cruise without their knowledge. Y The evidence showed there was no “other” player, only the same player with multiple accounts: case closed and player banned from Casinomeister. closed (bootified) Public Complaint
29 Feb Viks EveryMatrix UK Player complained that a £1750 withdrawal was being denied because of self-exclusion at another EveryMatrix casino. N The casino was correct in enforcing the self-exclusion as this is required by their license with the UKGC. closed Private complaint
Total Complaints = 14 | Bonus related = 43% | * Bonus Issue