CasinoLuck deny 2000+ balance due to betting over the limit once

[hnrkl]

Hey!

I was wondering if anyone here can help me? I will quickly tell my story, and can give more details if it's appropriate (forgive me, as I'm not so sure). Last week I registered on a site called CasinoLuck. I deposited and received a welcome bonus. I managed to have a really nice win on slots of over 2000€.

I was really excited for my big win, until next day, when I tried to withdraw the money, I got an email from CasinoLuck customer service. They said, that I have violated their bonus rule of max bet (6,5€) and all my winnings have been voided. So, I asked for proof, because I really was aware of bonus terms and every spin I made was under 6,5€. When they sent me the proof, there was a random one single spin of 8,1€ bet found on the spreadsheet they provided. I really have no idea how I changed my betsize to break the rules for a single spin, before changing it back. I'm not saying the casino is lying, I'm just saying I don't understand how I could've done it from 1000s of spins just one time, and then changed it back. Anyhow, I feel like I have been treated harshly about it, because even if I did it, it's a very unfriendly treatment, I think?

I tried to plead my case but was getting nowhere with them saying that due to the rules set in place by the parent company they could not make an exception, and so I am desperately seeking advice. If I have come to the wrong place, I'd really appreciate if someone could direct me to a better place.

Thank you so much for reading.

 

[lockinlove]

That term is put in place so the casino doesnt lose too much from bonus abuse. In this case, it was one spin. One. So it was an obvious mistake.


Ive had this happen by mistake twice. Both times the casino made an exception because they knew it was an accident and I didnt win anything from the spin.

If you didnt win anything from the spin then this is a perfect example of a casino taking advantage of their terms to screw a player over.

I also dont understand how the bet gets raised than lowered right away and you didnt notice this happened?

 

[me_and_ed]

There is a rep for Casino Luck here, Eric, I would contact him and plead your case, under the I gaming reps tab.

 

[hnrkl]

There is a rep for Casino Luck here, Eric, I would contact him and plead your case, under the I gaming reps tab.

Thanks, I'll do that.

 

[Jasminebed]

$8.10 is rather an odd bet amount. What game were you playing?

 

[dionysus]

$8.10 is rather an odd bet amount. What game were you playing?

If I had to guess, any 9 liner with a 9 coin bet size with a ten cent denom (ex BDBA)

 

[hnrkl]

$8.10 is rather an odd bet amount. What game were you playing?

Played Reel Steal.

 

[dionysus]

I will say this, I know it can happen, as last week when playing, the game crashed and reloaded and the game, which I always play at 1 cent, reset to a dime denom which I got caught out on a larger bet before I noticed.

To further check, I went to Slots Million, set my bet to 81 cent bet total (9 lines, 9 x bet, one cent denom), then clicked refresh, and the game reset to a dime denom of its own accord; so I can see how players can get burned.

Granted, it also reset to a 1 coin value (ie 90 cents not 8.10 and had to manually up the bet to 9 times the bet) but if you dont notice it changed to a dime denom I can see how this happens, and at the minimum, getting screwed by a dime bet a few spins.

Just tried at Rizk too - does same thing, if game relaods, reverts back to dime denom, not last 1 cent setting)

 

[Deeplay]

As said contact the rep here and hopefully they will show mercy ... but some casinos do stick rigid to the terms even for 1 spin over the bet amount and as its in the terms and conditions they would be nothing you could truly do apart from appeal to them on this. And hopefully they will see it as a one off genuine mistake as its only 1 spin. Good luck with it

 

[mina1929]

I really think you should get paid, it is ridiculous 1 spin and prob no win.

I have made that mistake before at a different casino, they knew it was an honest mistake and still paid me it was for 1,700.

Good luck and keep us updated as I play at that Casino as well

 

[hnrkl]

Thanks everyone for your advice. I submitted a PAB and finally saw that it failed. Regardless, I would like to thank Casinomeister for their time and looking into my case.

 

[maxd]

The casino had proof that the player violated the "max bet" Terms -- admittedly only once -- and they chose to enforce the rules. Their call but unfortunately that doesn't work out so well for the player.

 

[hhhelllo]

Wow really? One spin by mistake and that's it? Are me missing any details here?

I thought Eric would change his mind after 2 seconds here.

I know a rule was broken but really? I am a little dissapointed to be honest.

 

[sapit222]

Ive accidently betted "too much" before also a few times.
I never won anything though.

1 time "over betting" shouldnt mather.

 

[Jono777]

Wow really? One spin by mistake and that's it? Are me missing any details here?

I thought Eric would change his mind after 2 seconds here.

I know a rule was broken but really? I am a little dissapointed to be honest.

Yes have to admit very surprised at the final outcome.

I usually have a little 'guess to myself' when I start to read this threads (without cheating and scrolling to the end ) whether they end in the players or the casinos favour.

I hold my hands up I got this one totally wrong!

 

[dpp00]

hi all

seems a bit harsh ive many a time hit the max bet button which always seems conveniently next to the spin button,

of course depends on casino i done it with 32red yrs ago and stopped and asked live chat who were perfectly happy it was a genuine

mistake and paid me anyway, but i have to say id be pretty gutted to lose my winnings on one spin ,

give the rep a try as advised you never know you might get something to ease the pain good luck

 

[RichyJ75]

Absolutely savage outcome. I honestly feel gutted for the player.

It upsets me in this day and age that the casino accepts bets which they know will not be honoured and that a tiny breach of T&C's give them the right to confiscate winnings. It's about time Everymatrix got their heads around the concept of blocking SE'd players opening accounts and making deposits and also to stop erroneous bets which fall outside of what they are prepared to pay out on.

I am old school - if a bet is accepted, then it should be paid out on if it wins. Bonus's issued to players should not be used to catch people out and get their winnings confiscated.

A big fat thumbs down to the casino on this outcome.

 

[maxd]

Are me missing any details here?

The casino may have more information but they've not shared anything with me. As to their hard line on this Eric's response was simply "I have my reasons".

Reading the case notes over I do see that Eric felt that the player had "threatened" them re posting on CM. I personally didn't read it that way but such things are almost always a matter of interpretation. Since it was not directly pertinent to the case I didn't pursue the matter.

 

[incrediblestuff]

Ok,

Also initially figured this would turn out in the players favour, because of my own experiences with CL/Next and Eric, but of course that is assuming the o.p.'s story was genuine.

If Eric stated he had his reasons, i trust him completely. Sorry for the o.p. still, it's never cool to lose out on such a technicality, but perhaps if he had indeed read the rules, and paid close attention to his bets, there would have been no issue.

Personally, i have always noticed an unintended bet, and either immediately corrected it, or in the one case where i had pressed autoplay on a much higher denomination than i had planned, and came back a bit later, i also knew exactly what had happened: in those cases i always stopped my play and contacted support a.s.a.p., to settle things.

I assume the o.p. didn't, or as he said, he hadn't really noticed (but still odd it was only one spin then, as why would it be just the one spin if he had not noticed?) but later on was told he had done so.. interesting fact would be if indeed he had won something with that one spin, perhaps even enough to ensure playthrough, or at least gaining enough balance to make it more realistic, then that would make more sense. (to me)

Again, i fully trust Eric in his call

The man is an excellent professional, that handles each issue and everything else Casino-related very fairly, player friendly, and in my own experience (plus from what i've seen here from other player reports) also very generously.

 

[syrus2]

Normally you would expect casino to overlook it as a sign of good will gesture.

Looks like they did'nt !!

 

[Jono777]

Trust Eric 100% as Incrediblestuff says, he's one of the top rep's on here

Has to be more than meets the eye with this one as I'm confident such a well run casino group which is also currently growing would make an effort to reach some sort of compromise with this situation.

Not going to start guessing games but I have my ideas (or partial ideas) what could have happened here.

Best course of action is has already been mentioned and get straight onto support (or rep maybe) the moment player realises they've over bet.

Proud (and yes I'm blowing my own trumpet here) I've never over bet without noticing once in 14 years (which also makes (only IMO) me think there is a lot more to the OP's original story)

 

[curremon]

Sucks but i too believe there is something else behind this.. The amount wasnt that big even it was big for me and many of us but not for casino, so why would they make players feel they are doing this just for 2k if there is nothing else.

 

[paul7388]

Sucks but i too believe there is something else behind this.. The amount wasnt that big even it was big for me and many of us but not for casino, so why would they make players feel they are doing this just for 2k if there is nothing else.

Normally id agree that there must be something else.

But in this case Max says hes read all the case notes and in his opinion it was refused due to that one spin just.

 

[curremon]

Normally id agree that there must be something else.

But in this case Max says hes read all the case notes and in his opinion it was refused due to that one spin just.

Max also said this "The casino may have more information but they've not shared anything with me. As to their hard line on this Eric's response was simply "I have my reasons"."

 

[maxd]

For the PAB point of view the player violated the Terms, there's proof to show that he did and the casino busted him for it, as it is their right to do.

I agree that on the surface their decision may seem unusually harsh but that doesn't make it an invalid decision. We might think they _could_ give the player a break but it the end there are no valid grounds to say that they _should_ have done so. It's their call to make and they gave it the old

. Sucks for the OP, but thems the breaks.

 

[sueyh]

I'm just wondering about the possibility of the glitch of the slot.

I don't remember exactly in which section neither exactly when neither who wrote it, but I remember one member wrote that he/she clicked the auto-spin button on DOA, around 45 cents per bet I think, when he/she checked the history of the game, one spin was $4.50 bet during auto-spin so he/she contacted the casino for that.

I mean hitting "max bet" or "wrong amount of betting size-normally too big" as a mistake happens all the time, but if what OP tells the truth, it is very strange that OP never knew about it.

If the player hit the max bet button as a mistake, and the player hit "spin" button after that without realizing he hit the max bet button on the previous spin, the bet size will be still as "max bet", to make bet size down the player has to change bet level/coin value etc.

If he doesn't remember he has decreased bet size from max bet,-normally people remember the shock they got when they saw the "wrong bet size" on slot and clicking bet level/coin value button feeling not so happy about the mistake they made- and if there was only one spin of $8.1, I just think it might be the glitch of the slot.

I know PAB is closed now, and there is not much anybody can do, but I'm just wondering if it is the case.

Anyway I'm so sorry to hear the result OP, hopefully you will have a better experience with a nice winning next time.

 

[hnrkl]

I'm totally gutted. I have absolutely no idea how that 1 spin happened and I found out about it later, when they voided my winnings and feel aggrieved about it. Yeah, it sucks, but it seems that there is nothing more I can do. Still, I'd like to thank Max for all his work and helping me for free.

 

[Harry_BKK]

I'm totally gutted. I have absolutely no idea how that 1 spin happened and I found out about it later, when they voided my winnings and feel aggrieved about it. Yeah, it sucks, but it seems that there is nothing more I can do. Still, I'd like to thank Max for all his work and helping me for free.

Sorry too as all others here but at the same time I also trust Eric's judgement as there were other cases where he decided in favor of the player.

Best is when wagering a bonus to play on denominations that will not get you into a overbetting dilemma even when hitting accidentally the max. bet button. E.g. DOA i stay at max 0.10 denom giving 3.60 as the highest possible bet; Centre Court at max. 0.05 denom is a max. 4.50 bet. Hence, it will never be possible to go over the usual €/£/$ 5 limit when wagering.

Maybe something you can try on your next session with a bonus.

 

[Chipkin9]

Sorry too as all others here but at the same time I also trust Eric's judgement as there were other cases where he decided in favor of the player.

Best is when wagering a bonus to play on denominations that will not get you into a overbetting dilemma even when hitting accidentally the max. bet button. E.g. DOA i stay at max 0.10 denom giving 3.60 as the highest possible bet; Centre Court at max. 0.05 denom is a max. 4.50 bet. Hence, it will never be possible to go over the usual €/£/$ 5 limit when wagering.

Maybe something you can try on your next session with a bonus.

Even better would be to set a max bet limit before you even start spinning.

Most (if not all) Casino's now a days, have this implemented now alongside the Max deposit limit among some other limit settings.

So despite the brutal outcome of the thread (My Sympathies OP); maybe we can all learn a valuable lesson.

If you take a bonus, set a max bet limit

 

[Tengil]

The reason why they wont pay him is obvious. OP is an AP and they know they wouldnt get a dime back. Bad decision made by a bad casino.

 

[Jono777]

The reason why they wont pay him is obvious. OP is an AP and they know they wouldnt get a dime back. Bad decision made by a bad casino.

No way! - One of the better ones actually.

 

[lotusch]

No way! - One of the better ones actually.

I wouldn't call this a good casino.
Sorry to say so, but if that had happened to me I would probably go bananas.
I mean 1 single spin, most probably accidentally and not had any influence on the final outcome of his WR (put aside the $1.70) he bet too much.

I find this shocking and appaling behaviour from this casino.
I do not have an account there and after reading this thread I probably will never open an account here.
If this is as stiff as they are, not bending the rule out of decency to this player I am shocked by that.

Let's see,for this player 2000 Euro is probably a crap load of money and he was over the moon when he could make a WD after a probably very hefty WR on the bonus.
For the casino 2k is nothing, peanuts, spare change.
Yet still they choose to enforce the rules showing no empathy for their customer.

As a customer service rep. myself this kind of behaviour makes me want to puke.

Sorry to say so..Just my 2 cents..

We do not always have to play mr nice guy and Erik (rep) might be a jolly good fella but in this case this casino and himself are showing not to be the most decent people in town.

Thank God there are loads of casino's who are willing to make the exception.

 

[curremon]

They have to do this since mt secure trade cancer is taking monopoly over online casinos...

 

[PCJACKPOT2008]

I was just thinking the other day on casinos who started out bad but became good. CasinoLuck came to mind, their bonus terms were awful back in the day but changed for the better. As did the time on payouts etc.


However, this is a ridiculous decision made by the casino. One spin over the limit?! How is that abusing a bonus?

 

[sandtag]

I was just thinking the other day on casinos who started out bad but became good. CasinoLuck came to mind, their bonus terms were awful back in the day but changed for the better. As did the time on payouts etc.


However, this is a ridiculous decision made by the casino. One spin over the limit?! How is that abusing a bonus?

I agree on this as I also think CasinoLuck is a reputable casino but abusing the rules like that is clearly wrong when it's obvious that it was a misstake. The max-bet rule should be in place so that advantage players who will take the bonus in order to cheat the casino can be avoided (by betting large they can change +ev due to the bonus) not for the casino to dodge losses. In my opinion casinos that uses it should alter the max-bet rule slightly and add *Unless the wager was made in good faith - I.E accidently hitting the max bet button or the game restarting and being on a different coin value. It should be quite easy to identify those cases aswell by just looking at the play history.

 

[lockinlove]

Terrible actions from this casino. I wont ever play here because of this.

Bunch of shady clowns

 

[syrus2]

Sucks but i too believe there is something else behind this.. The amount wasnt that big even it was big for me and many of us but not for casino, so why would they make players feel they are doing this just for 2k if there is nothing else.

TBH, I think if the player would'nt had started this thread ( just a PAB ),, he had more chance to get

this done as a good will gesture. ( only regarding this case of crs , bcuz casino is tacticaly right ).

I can imagine from the Rep's point of view , Starting a thread while u know already u did Sumthing
wrong , NOT a good base to discus this matter frthr .
Even if he wanted to, he might get in a position which compels him to refuse the player's request.

 

[miksaxxx]

ö

Talking with cs regarding the accident of One single Spin . Have maybe forced "op "starting the thread. It maybe have been "talk to hand ", or not..

But i dont understant how this casino desicion is helping them. If they do not tell a better reason for this decision.

 

[syrus2]

Talking with cs regarding the accident of One single Spin . Have maybe forced "op "starting the thread. It maybe have been "talk to hand ", or not..

But i dont understant how this casino desicion is helping them. If they do not tell a better reason for this decision.

and what if I would be the next person who (by accident Or Not) hits the max butt once and as soon as my request is denied,, i'll com here start a new thread an refer to this thread. Or even worse, accuse the casino of discrimination because they do not have a same policy for everyone.
What then ??
Any ideas ??

 

[incrediblestuff]

It pains me to see how some discard the Casino's actions with terms as 'clownesk', 'crooked' 'terrible' and/or 'abusive' without really knowing all the facts, save for the info the O.P. and Max let out...

So far the facts:
1: O.P. took welcome offer and lost on a technicality, says it was unnoticed and unintended..
2: Casino didn't want to pay, and player PAB's
3: PAB is concluded in the Casino's favor
4: Max says it was at the Casino's discretion, proof of error is present, and Rep has further 'reasons', indicating he felt pushed by the player
5: Casino is tarred and feathered as bad operation by players who haven't even played there themselves, thus having no real positive experiences to balance their opinion..

Now that can all be relativized, but i can't understand the sharp contrast, with which the above Casino - with a stellar reputation (from experience and proven by many fellow players's feedback) - can be so 'wrong', whereas a bunch of crooks like Virtual (my opinion) can come here and despite their horrid reputation can have players 'test' or 're-test' the waters, where that Casino has proven to not only make NO exceptions ever, using every technicality in the book to immediately confiscate winnings, deposits and worse...

You know..contrast.
Anyway, i would still really like to know, if that bet yielded any positive results for the player (sufficient balance increase to make wagering) and how it is that the player never noticed the one bet, yet still managed to only do it once?!

People don't seem to read between the lines here: it is practically impossible to make one bet on accident, as when you change it, that means you noticed it!

THAT is the exact point in time where you contact support, especially when you have read the rules - which the O.P. did indicate, or at least he was aware of Bonus T&C's in general..

If spiderlegz is correct, and he is an A.P. - even then it's on him..as he should have known better.
I am basically always on the players side, but i am fully aware that i don't know all the facts here, and i find it uncool to say the least, that a great rep and manager like Eric gets boo-ed in such a manner.

 

[syrus2]

It pains me to see how some discard the Casino's actions with terms as 'clownesk', 'crooked' 'terrible' and/or 'abusive' without really knowing all the facts, save for the info the O.P. and Max let out...

So far the facts:
1: O.P. took welcome offer and lost on a technicality, says it was unnoticed and unintended..
2: Casino didn't want to pay, and player PAB's
3: PAB is concluded in the Casino's favor
4: Max says it was at the Casino's discretion, proof of error is present, and Rep has further 'reasons', indicating he felt pushed by the player
5: Casino is tarred and feathered as bad operation by players who haven't even played there themselves, thus having no real positive experiences to balance their opinion..

Now that can all be relativized, but i can't understand the sharp contrast, with which the above Casino - with a stellar reputation (from experience and proven by many fellow players's feedback) - can be so 'wrong', whereas a bunch of crooks like Virtual (my opinion) can come here and despite their horrid reputation can have players 'test' or 're-test' the waters, where that Casino has proven to not only make NO exceptions ever, using every technicality in the book to immediately confiscate winnings, deposits and worse...

You know..contrast.
Anyway, i would still really like to know, if that bet yielded any positive results for the player (sufficient balance increase to make wagering) and how it is that the player never noticed the one bet, yet still managed to only do it once?!

People don't seem to read between the lines here: it is practically impossible to make one bet on accident, as when you change it, that means you noticed it!

THAT is the exact point in time where you contact support, especially when you have read the rules - which the O.P. did indicate, or at least he was aware of Bonus T&C's in general..

If spiderlegz is correct, and he is an A.P. - even then it's on him..as he should have known better.
I am basically always on the players side, but i am fully aware that i don't know all the facts here, and i find it uncool to say the least, that a great rep and manager like Eric gets boo-ed in such a manner.

lol, hundred thousands of spoms, and you were the fastest one !!

 

[Jono777]

I hear everyone's comments regarding the '2k situation' and fair enough each are entitled to their own opinion of course, in fact I said in the other thread how shocked I was by the outcome and how wrong I was in thinking that It would not be a problem and he would get paid, almost fell off chair with shock when it was seen that he did not.

However none of us know the full in's and out's of the whole story, we can use experience to speculate etc but still no one has the 100% full facts on this one.

What we should not do is forget all the 'good' which has gone by over the years which does seem to happen a bit too easily these days once ONE bad experience is posted.

Eric for one should not be slated IMO, he has a tough job to do as do a lot of casino management/reps not every decision can go in players favours as much as I would love them to.

 

[lotusch]

Maybe Eric should join this thread and inform us what really happened.
Simply because the facts given sofar do trigger probably the negative comments in this matter towards this casino.
For me as far as I can understand it is very black and white.

OP placed ONE bet over the allowed €6.50 and this ended up with the reason he did not get paid.

So here is the question.

Did this spin yield any winnings? Big enough to give player an advantage to make the WR?
If not then the not paying him part is pure bull.

And/or what did OP do to the casino that made them pissed off and not rule in his favour?
If it was purely because he opened this thread I would even find that very childish as OP used decent and appropriate language in his posts and wasn't really badmouthing the casino anywhere.

1 wrong bet, lose all your winnings.

 

[SlotGrinder]

Terrible actions from this casino. I wont ever play here because of this.

Bunch of shady clowns

I have deposited £1000s on this casino and nextcasino

Will not deposit in the future because of this disgusting ruling by them

Unless the rep can come on here and prove that there is more to this case than currently known..

One simple bet of £8 entitles them to steal £2000 ? It's ridiculous the stuff these casinos get away with from their shitty predatory bonus terms . Usually hidden in smallprint in a long tedious list of terms too . Max Bet Allowed and Games Excluded should be the main focus of T&C's and made clear and obvious because they are the 2 rules which are going to cause the most issues

Why not prevent the player from making £8 bets in the first place ? Videoslots can do it so how come you chumps can't ? And if you can't do that for some reason then how about a punishment which fits the crime like idk a £10 fine or something ? You're giving someone a 10 year jail sentence for forgetting to pay for a bar of chocolate , when it's supposed to be given to someone who tries to rob a bank .

 

[lockinlove]

It pains me to see how some discard the Casino's actions with terms as 'clownesk', 'crooked' 'terrible' and/or 'abusive' without really knowing all the facts, save for the info the O.P. and Max let out...

So far the facts:
1: O.P. took welcome offer and lost on a technicality, says it was unnoticed and unintended..
2: Casino didn't want to pay, and player PAB's
3: PAB is concluded in the Casino's favor
4: Max says it was at the Casino's discretion, proof of error is present, and Rep has further 'reasons', indicating he felt pushed by the player
5: Casino is tarred and feathered as bad operation by players who haven't even played there themselves, thus having no real positive experiences to balance their opinion..

Now that can all be relativized, but i can't understand the sharp contrast, with which the above Casino - with a stellar reputation (from experience and proven by many fellow players's feedback) - can be so 'wrong', whereas a bunch of crooks like Virtual (my opinion) can come here and despite their horrid reputation can have players 'test' or 're-test' the waters, where that Casino has proven to not only make NO exceptions ever, using every technicality in the book to immediately confiscate winnings, deposits and worse...

You know..contrast.
Anyway, i would still really like to know, if that bet yielded any positive results for the player (sufficient balance increase to make wagering) and how it is that the player never noticed the one bet, yet still managed to only do it once?!

People don't seem to read between the lines here: it is practically impossible to make one bet on accident, as when you change it, that means you noticed it!

THAT is the exact point in time where you contact support, especially when you have read the rules - which the O.P. did indicate, or at least he was aware of Bonus T&C's in general..

If spiderlegz is correct, and he is an A.P. - even then it's on him..as he should have known better.
I am basically always on the players side, but i am fully aware that i don't know all the facts here, and i find it uncool to say the least, that a great rep and manager like Eric gets boo-ed in such a manner.

Really poor and uniformed post imo. Look at all the posts on this forum of accidental bets. It happens. Its easy to do. Very easy.

If the facts are true, that it was one bet that didnt yield any wins then voiding this win is pretty damn shady.

I have made accidental bets at lots of casinos during wagering. One, I won my bet back the other were losses. All 3 casinos said no problem try not to let it happen again and I got paid.

Thats how a good honest casino acts.

If Eric comes in here and shows the op is lying well thats another case. But so far I find this case disgusting until proven otherwise.

 

[incrediblestuff]

Really poor and uniformed post imo. Look at all the posts on this forum of accidental bets. It happens. Its easy to do. Very easy.

If the facts are true, that it was one bet that didnt yield any wins then voiding this win is pretty damn shady.

I have made accidental bets at lots of casinos during wagering. One, I won my bet back the other were losses. All 3 casinos said no problem try not to let it happen again and I got paid.

Thats how a good honest casino acts.

If Eric comes in here and shows the op is lying well thats another case. But so far I find this case disgusting until proven otherwise.

How is that poor or uninformed? All i am saying is that we indeed all are not quite informed, save for the 'facts' i listed..

And those may seem clear, but they don't rule out there isn't more to the story. In fact, to me it indicates there is more..

And as stated, i have found Eric to be a very kind and professional man, so i'll trust him over anyone that comes in here 'fresh'..


It's your prerogative to be disgusted before you have the facts, but i choose to hold off on any negativism until i am sure it's warranted

I don't have an issue with people that have made up their mind preemptively on a topic, but i do find it rather unpleasant if that results in inflammatory remarks, which basically means i get to see people attacked in their integrity, which is not cool, especially since i know they are in fact very much the opposite of what has been indicated...

And it's also not that hard to restrain yourself in using harsh judgemental slurs such as idiotic, ridiculous, outrageous, disgusting etc..
Because you can make you point without getting all too personal, and that is much more constructive in my opinion.

 

[lockinlove]

How is that poor or uninformed? All i am saying is that we indeed all are not quite informed, save for the 'facts' i listed..

And those may seem clear, but they don't rule out there isn't more to the story. In fact, to me it indicates there is more..

And as stated, i have found Eric to be a very kind and professional man, so i'll trust him over anyone that comes in here 'fresh'..


It's your prerogative to be disgusted before you have the facts, but i choose to hold off on any negativism until i am sure it's warranted

I don't have an issue with people that have made up their mind preemptively on a topic, but i do find it rather unpleasant if that results in inflammatory remarks, which basically means i get to see people attacked in their integrity, which is not cool, especially since i know they are in fact very much the opposite of what has been indicated...

And it's also not that hard to restrain yourself in using harsh judgemental slurs such as idiotic, ridiculous, outrageous, disgusting etc..
Because you can make you point without getting all too personal, and that is much more constructive in my opinion.

Its uninformed because there are posts all over this forum and threads dedicated to accidental betting. It happens.

Also, there is nothing wrong with using words such as ridiculous, outrageous.... I use the word disgusting because I think about how many people dont know about this forum and got screwed because they had no where to voice their issue.

Also, most people are stating this under the assumption the op is accurate. Its included in most peoples post.

I highly doubt if you won thousands of dollars and came to find you wont get your money because you made an accidental bet that didnt win you anything, you shake your head and say thems the rules! No problem!

 

[incrediblestuff]

Its uninformed because there are posts all over this forum and threads dedicated to accidental betting. It happens.

Also, there is nothing wrong with using words such as ridiculous, outrageous.... I use the word disgusting because I think about how many people dont know about this forum and got screwed because they had no where to voice their issue.

Also, most people are stating this under the assumption the op is accurate. Its included in most peoples post.

I highly doubt if you won thousands of dollars and came to find you wont get your money because you made an accidental bet that didnt win you anything, you shake your head and thems the rules! No problem.

Your seem to only be reading half of my posts..

One thing is for sure, i am a player, have always been one, and probably always will be..
I actually only became an affiliate to make sure people didn't get such issues, or worse, and that is because i myself have already been through that ringer..

There are indeed plenty of posts about issues with accidental max bet (something similar, but entirely different), breaking max bet rules that weren't known to the player, and more of the sort.

I can tell you that if you go back a few years, the norm was (or had become, due to thousands of advantage players that went from Casino to Casino to make a quick and easy buck) that when you break the rules, you get nothing.

This has changed for the better in general, in the last few years, and that is also due to people in this, and other forums, myself included, voicing their opinions (in a civilized manner ) and providing idea's, feedback and solutions..

After that, i've seen many more honest newbies come in and make similar mistakes, and in most cases, the stand up Casino's would now make an exception. When i look at this thread, and knowing Eric, then adding the few facts we have, i naturally tend to assume the story isn't all so obvious this time, or else i would also state the player deserves a break..

However, it is still an exception, not a rule, and i hope we will see that max bet protection implemented in all Casino's somewhere in the future, to avoid such scenarios.

Presently there are not many Casino's at all, that limit the software to even make a bet over the limit..that is actually quite a recent development in some Casino's (i believe Royal Panda is one of the few that have this) but i reckon we will probably see more implementations of this soon.

I certainly hope so, because i too believe that the rules are not as player friendly as they should be.
But i've also seen much improvement in the last few years, and mainly due to a handful of professionals that are here, listening to players..

The reason why i find it important to not use strong judgemental words in some cases, is that i want to make very sure beforehand, that those words are justified..by no means would i want any professional here to be in a position where i get angry at him or her, for invalid reasons, as these are exactly the people that we need here to make positive changes...mind you, there are still quite a few to be made.

But especially seeing Eric being discarded all too easily as a hoodlum of sorts, irks me, as he may infact be the manager of the year 2016!

Somehow i doubt that this thread will contribute to that

Jokes aside, i really appreciate a civil tone, and even if it's just a small poke and a small flame so far in Eric's case, i still think it's best to wait with the torches and pitchforks until they are warranted

 

[lockinlove]

Your seem to only be reading half of my posts..

One thing is for sure, i am a player, have always been one, and probably always will be..
I actually only became an affiliate to make sure people didn't get such issues, or worse, and that is because i myself have already been through that ringer..

There are indeed plenty of posts about issues with accidental max bet (something similar, but entirely different), breaking max bet rules that weren't known to the player, and more of the sort.

I can tell you that if you go back a few years, the norm was (or had become, due to thousands of advantage players that went from Casino to Casino to make a quick and easy buck) that when you break the rules, you get nothing.

This has changed for the better in general, in the last few years, and that is also due to people in this, and other forums, myself included, voicing their opinions (in a civilized manner ) and providing idea's, feedback and solutions..

After that, i've seen many more honest newbies come in and make similar mistakes, and in most cases, the stand up Casino's would now make an exception. When i look at this thread, and knowing Eric, then adding the few facts we have, i naturally tend to assume the story isn't all so obvious this time, or else i would also state the player deserves a break..

However, it is still an exception, not a rule, and i hope we will see that max bet protection implemented in all Casino's somewhere in the future, to avoid such scenarios.

Presently there are not many Casino's at all, that limit the software to even make a bet over the limit..that is actually quite a recent development in some Casino's (i believe Royal Panda is one of the few that have this) but i reckon we will probably see more implementations of this soon.

I certainly hope so, because i too believe that the rules are not as player friendly as they should be.
But i've also seen much improvement in the last few years, and mainly due to a handful of professionals that are here, listening to players..

The reason why i find it important to not use strong judgemental words in some cases, is that i want to make very sure beforehand, that those words are justified..by no means would i want any professional here to be in a position where i get angry at him or her, for invalid reasons, as these are exactly the people that we need here to make positive changes...mind you, there are still quite a few to be made.

But especially seeing Eric being discarded all too easily as a hoodlum of sorts, irks me, as he may infact be the manager of the year 2016!

Somehow i doubt that this thread will contribute to that

Jokes aside, i really appreciate a civil tone, and even if it's just a small poke and a small flame so far in Eric's case, i still think it's best to wait with the torches and pitchforks until they are warranted

Thats why everyone is basically assuming this is the truth. No one is hanging Eric, they are stating their opinion before he chimes in here. If he chimes in......

I see this thread is from April.

And every single time after a PAB if there was something shady, Max will explain what happened. He stated he didnt see anything out of the ordinary aside from the one accidental bet and Eric simply responded with "I have my reasons". I sort of find that disrespectful to Max to be honest.

I dont think its unreasonable to voice an opinion after what has been provided by Max and the op

As of right now, I agree with the majority. This seems pretty bad.

I also think the OP deserves some credit here. He went through the process properly. Looks to have waited 6 months. It didnt go his way and he came in here and thanked everyone. Pretty rare.

 

[mimi26]

I assume many will now say 'I have my reasons' when they turn their back on this casino

And have I missed something here but how does posting, very politely I may add, on a forum equate to a threat, this excuse appears very childish to me.