CasinoLuck deny 2000+ balance due to betting over the limit once

[sueyh]

I'm just wondering about the possibility of the glitch of the slot.

I don't remember exactly in which section neither exactly when neither who wrote it, but I remember one member wrote that he/she clicked the auto-spin button on DOA, around 45 cents per bet I think, when he/she checked the history of the game, one spin was $4.50 bet during auto-spin so he/she contacted the casino for that.

I mean hitting "max bet" or "wrong amount of betting size-normally too big" as a mistake happens all the time, but if what OP tells the truth, it is very strange that OP never knew about it.

If the player hit the max bet button as a mistake, and the player hit "spin" button after that without realizing he hit the max bet button on the previous spin, the bet size will be still as "max bet", to make bet size down the player has to change bet level/coin value etc.

If he doesn't remember he has decreased bet size from max bet,-normally people remember the shock they got when they saw the "wrong bet size" on slot and clicking bet level/coin value button feeling not so happy about the mistake they made- and if there was only one spin of $8.1, I just think it might be the glitch of the slot.

I know PAB is closed now, and there is not much anybody can do, but I'm just wondering if it is the case.

Anyway I'm so sorry to hear the result OP, hopefully you will have a better experience with a nice winning next time.

 

[hnrkl]

I'm totally gutted. I have absolutely no idea how that 1 spin happened and I found out about it later, when they voided my winnings and feel aggrieved about it. Yeah, it sucks, but it seems that there is nothing more I can do. Still, I'd like to thank Max for all his work and helping me for free.

 

[Harry_BKK]

I'm totally gutted. I have absolutely no idea how that 1 spin happened and I found out about it later, when they voided my winnings and feel aggrieved about it. Yeah, it sucks, but it seems that there is nothing more I can do. Still, I'd like to thank Max for all his work and helping me for free.

Sorry too as all others here but at the same time I also trust Eric's judgement as there were other cases where he decided in favor of the player.

Best is when wagering a bonus to play on denominations that will not get you into a overbetting dilemma even when hitting accidentally the max. bet button. E.g. DOA i stay at max 0.10 denom giving 3.60 as the highest possible bet; Centre Court at max. 0.05 denom is a max. 4.50 bet. Hence, it will never be possible to go over the usual €/£/$ 5 limit when wagering.

Maybe something you can try on your next session with a bonus.

 

[Chipkin9]

Sorry too as all others here but at the same time I also trust Eric's judgement as there were other cases where he decided in favor of the player.

Best is when wagering a bonus to play on denominations that will not get you into a overbetting dilemma even when hitting accidentally the max. bet button. E.g. DOA i stay at max 0.10 denom giving 3.60 as the highest possible bet; Centre Court at max. 0.05 denom is a max. 4.50 bet. Hence, it will never be possible to go over the usual €/£/$ 5 limit when wagering.

Maybe something you can try on your next session with a bonus.

Even better would be to set a max bet limit before you even start spinning.

Most (if not all) Casino's now a days, have this implemented now alongside the Max deposit limit among some other limit settings.

So despite the brutal outcome of the thread (My Sympathies OP); maybe we can all learn a valuable lesson.

If you take a bonus, set a max bet limit

 

[Tengil]

The reason why they wont pay him is obvious. OP is an AP and they know they wouldnt get a dime back. Bad decision made by a bad casino.

 

[Jono777]

The reason why they wont pay him is obvious. OP is an AP and they know they wouldnt get a dime back. Bad decision made by a bad casino.

No way! - One of the better ones actually.

 

[lotusch]

No way! - One of the better ones actually.

I wouldn't call this a good casino.
Sorry to say so, but if that had happened to me I would probably go bananas.
I mean 1 single spin, most probably accidentally and not had any influence on the final outcome of his WR (put aside the $1.70) he bet too much.

I find this shocking and appaling behaviour from this casino.
I do not have an account there and after reading this thread I probably will never open an account here.
If this is as stiff as they are, not bending the rule out of decency to this player I am shocked by that.

Let's see,for this player 2000 Euro is probably a crap load of money and he was over the moon when he could make a WD after a probably very hefty WR on the bonus.
For the casino 2k is nothing, peanuts, spare change.
Yet still they choose to enforce the rules showing no empathy for their customer.

As a customer service rep. myself this kind of behaviour makes me want to puke.

Sorry to say so..Just my 2 cents..

We do not always have to play mr nice guy and Erik (rep) might be a jolly good fella but in this case this casino and himself are showing not to be the most decent people in town.

Thank God there are loads of casino's who are willing to make the exception.

 

[curremon]

They have to do this since mt secure trade cancer is taking monopoly over online casinos...

 

[PCJACKPOT2008]

I was just thinking the other day on casinos who started out bad but became good. CasinoLuck came to mind, their bonus terms were awful back in the day but changed for the better. As did the time on payouts etc.


However, this is a ridiculous decision made by the casino. One spin over the limit?! How is that abusing a bonus?

 

[sandtag]

I was just thinking the other day on casinos who started out bad but became good. CasinoLuck came to mind, their bonus terms were awful back in the day but changed for the better. As did the time on payouts etc.


However, this is a ridiculous decision made by the casino. One spin over the limit?! How is that abusing a bonus?

I agree on this as I also think CasinoLuck is a reputable casino but abusing the rules like that is clearly wrong when it's obvious that it was a misstake. The max-bet rule should be in place so that advantage players who will take the bonus in order to cheat the casino can be avoided (by betting large they can change +ev due to the bonus) not for the casino to dodge losses. In my opinion casinos that uses it should alter the max-bet rule slightly and add *Unless the wager was made in good faith - I.E accidently hitting the max bet button or the game restarting and being on a different coin value. It should be quite easy to identify those cases aswell by just looking at the play history.

 

[lockinlove]

Terrible actions from this casino. I wont ever play here because of this.

Bunch of shady clowns

 

[syrus2]

Sucks but i too believe there is something else behind this.. The amount wasnt that big even it was big for me and many of us but not for casino, so why would they make players feel they are doing this just for 2k if there is nothing else.

TBH, I think if the player would'nt had started this thread ( just a PAB ),, he had more chance to get

this done as a good will gesture. ( only regarding this case of crs , bcuz casino is tacticaly right ).

I can imagine from the Rep's point of view , Starting a thread while u know already u did Sumthing
wrong , NOT a good base to discus this matter frthr .
Even if he wanted to, he might get in a position which compels him to refuse the player's request.

 

[miksaxxx]

ö

Talking with cs regarding the accident of One single Spin . Have maybe forced "op "starting the thread. It maybe have been "talk to hand ", or not..

But i dont understant how this casino desicion is helping them. If they do not tell a better reason for this decision.

 

[syrus2]

Talking with cs regarding the accident of One single Spin . Have maybe forced "op "starting the thread. It maybe have been "talk to hand ", or not..

But i dont understant how this casino desicion is helping them. If they do not tell a better reason for this decision.

and what if I would be the next person who (by accident Or Not) hits the max butt once and as soon as my request is denied,, i'll com here start a new thread an refer to this thread. Or even worse, accuse the casino of discrimination because they do not have a same policy for everyone.
What then ??
Any ideas ??

 

[incrediblestuff]

It pains me to see how some discard the Casino's actions with terms as 'clownesk', 'crooked' 'terrible' and/or 'abusive' without really knowing all the facts, save for the info the O.P. and Max let out...

So far the facts:
1: O.P. took welcome offer and lost on a technicality, says it was unnoticed and unintended..
2: Casino didn't want to pay, and player PAB's
3: PAB is concluded in the Casino's favor
4: Max says it was at the Casino's discretion, proof of error is present, and Rep has further 'reasons', indicating he felt pushed by the player
5: Casino is tarred and feathered as bad operation by players who haven't even played there themselves, thus having no real positive experiences to balance their opinion..

Now that can all be relativized, but i can't understand the sharp contrast, with which the above Casino - with a stellar reputation (from experience and proven by many fellow players's feedback) - can be so 'wrong', whereas a bunch of crooks like Virtual (my opinion) can come here and despite their horrid reputation can have players 'test' or 're-test' the waters, where that Casino has proven to not only make NO exceptions ever, using every technicality in the book to immediately confiscate winnings, deposits and worse...

You know..contrast.
Anyway, i would still really like to know, if that bet yielded any positive results for the player (sufficient balance increase to make wagering) and how it is that the player never noticed the one bet, yet still managed to only do it once?!

People don't seem to read between the lines here: it is practically impossible to make one bet on accident, as when you change it, that means you noticed it!

THAT is the exact point in time where you contact support, especially when you have read the rules - which the O.P. did indicate, or at least he was aware of Bonus T&C's in general..

If spiderlegz is correct, and he is an A.P. - even then it's on him..as he should have known better.
I am basically always on the players side, but i am fully aware that i don't know all the facts here, and i find it uncool to say the least, that a great rep and manager like Eric gets boo-ed in such a manner.

 

[syrus2]

It pains me to see how some discard the Casino's actions with terms as 'clownesk', 'crooked' 'terrible' and/or 'abusive' without really knowing all the facts, save for the info the O.P. and Max let out...

So far the facts:
1: O.P. took welcome offer and lost on a technicality, says it was unnoticed and unintended..
2: Casino didn't want to pay, and player PAB's
3: PAB is concluded in the Casino's favor
4: Max says it was at the Casino's discretion, proof of error is present, and Rep has further 'reasons', indicating he felt pushed by the player
5: Casino is tarred and feathered as bad operation by players who haven't even played there themselves, thus having no real positive experiences to balance their opinion..

Now that can all be relativized, but i can't understand the sharp contrast, with which the above Casino - with a stellar reputation (from experience and proven by many fellow players's feedback) - can be so 'wrong', whereas a bunch of crooks like Virtual (my opinion) can come here and despite their horrid reputation can have players 'test' or 're-test' the waters, where that Casino has proven to not only make NO exceptions ever, using every technicality in the book to immediately confiscate winnings, deposits and worse...

You know..contrast.
Anyway, i would still really like to know, if that bet yielded any positive results for the player (sufficient balance increase to make wagering) and how it is that the player never noticed the one bet, yet still managed to only do it once?!

People don't seem to read between the lines here: it is practically impossible to make one bet on accident, as when you change it, that means you noticed it!

THAT is the exact point in time where you contact support, especially when you have read the rules - which the O.P. did indicate, or at least he was aware of Bonus T&C's in general..

If spiderlegz is correct, and he is an A.P. - even then it's on him..as he should have known better.
I am basically always on the players side, but i am fully aware that i don't know all the facts here, and i find it uncool to say the least, that a great rep and manager like Eric gets boo-ed in such a manner.

lol, hundred thousands of spoms, and you were the fastest one !!

 

[Jono777]

I hear everyone's comments regarding the '2k situation' and fair enough each are entitled to their own opinion of course, in fact I said in the other thread how shocked I was by the outcome and how wrong I was in thinking that It would not be a problem and he would get paid, almost fell off chair with shock when it was seen that he did not.

However none of us know the full in's and out's of the whole story, we can use experience to speculate etc but still no one has the 100% full facts on this one.

What we should not do is forget all the 'good' which has gone by over the years which does seem to happen a bit too easily these days once ONE bad experience is posted.

Eric for one should not be slated IMO, he has a tough job to do as do a lot of casino management/reps not every decision can go in players favours as much as I would love them to.

 

[lotusch]

Maybe Eric should join this thread and inform us what really happened.
Simply because the facts given sofar do trigger probably the negative comments in this matter towards this casino.
For me as far as I can understand it is very black and white.

OP placed ONE bet over the allowed €6.50 and this ended up with the reason he did not get paid.

So here is the question.

Did this spin yield any winnings? Big enough to give player an advantage to make the WR?
If not then the not paying him part is pure bull.

And/or what did OP do to the casino that made them pissed off and not rule in his favour?
If it was purely because he opened this thread I would even find that very childish as OP used decent and appropriate language in his posts and wasn't really badmouthing the casino anywhere.

1 wrong bet, lose all your winnings.

 

[SlotGrinder]

Terrible actions from this casino. I wont ever play here because of this.

Bunch of shady clowns

I have deposited £1000s on this casino and nextcasino

Will not deposit in the future because of this disgusting ruling by them

Unless the rep can come on here and prove that there is more to this case than currently known..

One simple bet of £8 entitles them to steal £2000 ? It's ridiculous the stuff these casinos get away with from their shitty predatory bonus terms . Usually hidden in smallprint in a long tedious list of terms too . Max Bet Allowed and Games Excluded should be the main focus of T&C's and made clear and obvious because they are the 2 rules which are going to cause the most issues

Why not prevent the player from making £8 bets in the first place ? Videoslots can do it so how come you chumps can't ? And if you can't do that for some reason then how about a punishment which fits the crime like idk a £10 fine or something ? You're giving someone a 10 year jail sentence for forgetting to pay for a bar of chocolate , when it's supposed to be given to someone who tries to rob a bank .

 

[lockinlove]

It pains me to see how some discard the Casino's actions with terms as 'clownesk', 'crooked' 'terrible' and/or 'abusive' without really knowing all the facts, save for the info the O.P. and Max let out...

So far the facts:
1: O.P. took welcome offer and lost on a technicality, says it was unnoticed and unintended..
2: Casino didn't want to pay, and player PAB's
3: PAB is concluded in the Casino's favor
4: Max says it was at the Casino's discretion, proof of error is present, and Rep has further 'reasons', indicating he felt pushed by the player
5: Casino is tarred and feathered as bad operation by players who haven't even played there themselves, thus having no real positive experiences to balance their opinion..

Now that can all be relativized, but i can't understand the sharp contrast, with which the above Casino - with a stellar reputation (from experience and proven by many fellow players's feedback) - can be so 'wrong', whereas a bunch of crooks like Virtual (my opinion) can come here and despite their horrid reputation can have players 'test' or 're-test' the waters, where that Casino has proven to not only make NO exceptions ever, using every technicality in the book to immediately confiscate winnings, deposits and worse...

You know..contrast.
Anyway, i would still really like to know, if that bet yielded any positive results for the player (sufficient balance increase to make wagering) and how it is that the player never noticed the one bet, yet still managed to only do it once?!

People don't seem to read between the lines here: it is practically impossible to make one bet on accident, as when you change it, that means you noticed it!

THAT is the exact point in time where you contact support, especially when you have read the rules - which the O.P. did indicate, or at least he was aware of Bonus T&C's in general..

If spiderlegz is correct, and he is an A.P. - even then it's on him..as he should have known better.
I am basically always on the players side, but i am fully aware that i don't know all the facts here, and i find it uncool to say the least, that a great rep and manager like Eric gets boo-ed in such a manner.

Really poor and uniformed post imo. Look at all the posts on this forum of accidental bets. It happens. Its easy to do. Very easy.

If the facts are true, that it was one bet that didnt yield any wins then voiding this win is pretty damn shady.

I have made accidental bets at lots of casinos during wagering. One, I won my bet back the other were losses. All 3 casinos said no problem try not to let it happen again and I got paid.

Thats how a good honest casino acts.

If Eric comes in here and shows the op is lying well thats another case. But so far I find this case disgusting until proven otherwise.

 

[incrediblestuff]

Really poor and uniformed post imo. Look at all the posts on this forum of accidental bets. It happens. Its easy to do. Very easy.

If the facts are true, that it was one bet that didnt yield any wins then voiding this win is pretty damn shady.

I have made accidental bets at lots of casinos during wagering. One, I won my bet back the other were losses. All 3 casinos said no problem try not to let it happen again and I got paid.

Thats how a good honest casino acts.

If Eric comes in here and shows the op is lying well thats another case. But so far I find this case disgusting until proven otherwise.

How is that poor or uninformed? All i am saying is that we indeed all are not quite informed, save for the 'facts' i listed..

And those may seem clear, but they don't rule out there isn't more to the story. In fact, to me it indicates there is more..

And as stated, i have found Eric to be a very kind and professional man, so i'll trust him over anyone that comes in here 'fresh'..


It's your prerogative to be disgusted before you have the facts, but i choose to hold off on any negativism until i am sure it's warranted

I don't have an issue with people that have made up their mind preemptively on a topic, but i do find it rather unpleasant if that results in inflammatory remarks, which basically means i get to see people attacked in their integrity, which is not cool, especially since i know they are in fact very much the opposite of what has been indicated...

And it's also not that hard to restrain yourself in using harsh judgemental slurs such as idiotic, ridiculous, outrageous, disgusting etc..
Because you can make you point without getting all too personal, and that is much more constructive in my opinion.

 

[lockinlove]

How is that poor or uninformed? All i am saying is that we indeed all are not quite informed, save for the 'facts' i listed..

And those may seem clear, but they don't rule out there isn't more to the story. In fact, to me it indicates there is more..

And as stated, i have found Eric to be a very kind and professional man, so i'll trust him over anyone that comes in here 'fresh'..


It's your prerogative to be disgusted before you have the facts, but i choose to hold off on any negativism until i am sure it's warranted

I don't have an issue with people that have made up their mind preemptively on a topic, but i do find it rather unpleasant if that results in inflammatory remarks, which basically means i get to see people attacked in their integrity, which is not cool, especially since i know they are in fact very much the opposite of what has been indicated...

And it's also not that hard to restrain yourself in using harsh judgemental slurs such as idiotic, ridiculous, outrageous, disgusting etc..
Because you can make you point without getting all too personal, and that is much more constructive in my opinion.

Its uninformed because there are posts all over this forum and threads dedicated to accidental betting. It happens.

Also, there is nothing wrong with using words such as ridiculous, outrageous.... I use the word disgusting because I think about how many people dont know about this forum and got screwed because they had no where to voice their issue.

Also, most people are stating this under the assumption the op is accurate. Its included in most peoples post.

I highly doubt if you won thousands of dollars and came to find you wont get your money because you made an accidental bet that didnt win you anything, you shake your head and say thems the rules! No problem!

 

[incrediblestuff]

Its uninformed because there are posts all over this forum and threads dedicated to accidental betting. It happens.

Also, there is nothing wrong with using words such as ridiculous, outrageous.... I use the word disgusting because I think about how many people dont know about this forum and got screwed because they had no where to voice their issue.

Also, most people are stating this under the assumption the op is accurate. Its included in most peoples post.

I highly doubt if you won thousands of dollars and came to find you wont get your money because you made an accidental bet that didnt win you anything, you shake your head and thems the rules! No problem.

Your seem to only be reading half of my posts..

One thing is for sure, i am a player, have always been one, and probably always will be..
I actually only became an affiliate to make sure people didn't get such issues, or worse, and that is because i myself have already been through that ringer..

There are indeed plenty of posts about issues with accidental max bet (something similar, but entirely different), breaking max bet rules that weren't known to the player, and more of the sort.

I can tell you that if you go back a few years, the norm was (or had become, due to thousands of advantage players that went from Casino to Casino to make a quick and easy buck) that when you break the rules, you get nothing.

This has changed for the better in general, in the last few years, and that is also due to people in this, and other forums, myself included, voicing their opinions (in a civilized manner ) and providing idea's, feedback and solutions..

After that, i've seen many more honest newbies come in and make similar mistakes, and in most cases, the stand up Casino's would now make an exception. When i look at this thread, and knowing Eric, then adding the few facts we have, i naturally tend to assume the story isn't all so obvious this time, or else i would also state the player deserves a break..

However, it is still an exception, not a rule, and i hope we will see that max bet protection implemented in all Casino's somewhere in the future, to avoid such scenarios.

Presently there are not many Casino's at all, that limit the software to even make a bet over the limit..that is actually quite a recent development in some Casino's (i believe Royal Panda is one of the few that have this) but i reckon we will probably see more implementations of this soon.

I certainly hope so, because i too believe that the rules are not as player friendly as they should be.
But i've also seen much improvement in the last few years, and mainly due to a handful of professionals that are here, listening to players..

The reason why i find it important to not use strong judgemental words in some cases, is that i want to make very sure beforehand, that those words are justified..by no means would i want any professional here to be in a position where i get angry at him or her, for invalid reasons, as these are exactly the people that we need here to make positive changes...mind you, there are still quite a few to be made.

But especially seeing Eric being discarded all too easily as a hoodlum of sorts, irks me, as he may infact be the manager of the year 2016!

Somehow i doubt that this thread will contribute to that

Jokes aside, i really appreciate a civil tone, and even if it's just a small poke and a small flame so far in Eric's case, i still think it's best to wait with the torches and pitchforks until they are warranted

 

[lockinlove]

Your seem to only be reading half of my posts..

One thing is for sure, i am a player, have always been one, and probably always will be..
I actually only became an affiliate to make sure people didn't get such issues, or worse, and that is because i myself have already been through that ringer..

There are indeed plenty of posts about issues with accidental max bet (something similar, but entirely different), breaking max bet rules that weren't known to the player, and more of the sort.

I can tell you that if you go back a few years, the norm was (or had become, due to thousands of advantage players that went from Casino to Casino to make a quick and easy buck) that when you break the rules, you get nothing.

This has changed for the better in general, in the last few years, and that is also due to people in this, and other forums, myself included, voicing their opinions (in a civilized manner ) and providing idea's, feedback and solutions..

After that, i've seen many more honest newbies come in and make similar mistakes, and in most cases, the stand up Casino's would now make an exception. When i look at this thread, and knowing Eric, then adding the few facts we have, i naturally tend to assume the story isn't all so obvious this time, or else i would also state the player deserves a break..

However, it is still an exception, not a rule, and i hope we will see that max bet protection implemented in all Casino's somewhere in the future, to avoid such scenarios.

Presently there are not many Casino's at all, that limit the software to even make a bet over the limit..that is actually quite a recent development in some Casino's (i believe Royal Panda is one of the few that have this) but i reckon we will probably see more implementations of this soon.

I certainly hope so, because i too believe that the rules are not as player friendly as they should be.
But i've also seen much improvement in the last few years, and mainly due to a handful of professionals that are here, listening to players..

The reason why i find it important to not use strong judgemental words in some cases, is that i want to make very sure beforehand, that those words are justified..by no means would i want any professional here to be in a position where i get angry at him or her, for invalid reasons, as these are exactly the people that we need here to make positive changes...mind you, there are still quite a few to be made.

But especially seeing Eric being discarded all too easily as a hoodlum of sorts, irks me, as he may infact be the manager of the year 2016!

Somehow i doubt that this thread will contribute to that

Jokes aside, i really appreciate a civil tone, and even if it's just a small poke and a small flame so far in Eric's case, i still think it's best to wait with the torches and pitchforks until they are warranted

Thats why everyone is basically assuming this is the truth. No one is hanging Eric, they are stating their opinion before he chimes in here. If he chimes in......

I see this thread is from April.

And every single time after a PAB if there was something shady, Max will explain what happened. He stated he didnt see anything out of the ordinary aside from the one accidental bet and Eric simply responded with "I have my reasons". I sort of find that disrespectful to Max to be honest.

I dont think its unreasonable to voice an opinion after what has been provided by Max and the op

As of right now, I agree with the majority. This seems pretty bad.

I also think the OP deserves some credit here. He went through the process properly. Looks to have waited 6 months. It didnt go his way and he came in here and thanked everyone. Pretty rare.

 

[mimi26]

I assume many will now say 'I have my reasons' when they turn their back on this casino

And have I missed something here but how does posting, very politely I may add, on a forum equate to a threat, this excuse appears very childish to me.