Gr4nnycasher
Registered
- Joined
- May 5, 2024
- Location
- Lincs
bear with me this story is a little long so will try boil it down as much as possible.
signed up to an online casino i wont name for the time being and deposited 30 and recieved a bonus sum of 30
on the site you have 2 balances at the top of the screen, your cash balance and bonus balance
rules stated you had to wager 40x your bonus and deposit in order to withdraw, i believe that is 2400 however im sure the progress bar they provided for this was over 2800, i digress
i missed a rule stating the wager limit was £5, and that if at any point you wagered over this amount they would remove your bonus funds.
here's where it gets odd
i broke this rule 21 times according to them, however i completed the bonus, and all bonus funds were transferred to my cash balance.
i sent my id and proof of address over.
they accepted these proofs, at this point i had a cash balance of 600
i withdrew 500, and carried on playing with the 100
i hit a max win on a slot and won 6000
i withdrew the 6000, both these withdrawals stated pending
4 days later i received an email informing me that i had broken their rules and they had confiscated all my winnings and returned my initial deposit to me.
i logged a complaint and asked for proof of the rule breaking
was going to leave it there and chalk it up to experience however a couple of days ago i received an email from their complaints team saying they had not changed their position on my rule breaking but taking all matters into consideration they offered me 200 as a gesture of good will.
now its got me thinking there is something more there, why would they offer me 200 to go away if there wasn't. its not like i have pestered them over it. i've never encountered a site that has a max bet rule on these bonus funds but will still let you place the bet, that's a clear trap. surely the fact the rule specifically states they can remove bonus funds, but they had already transferred my bonus funds into my cash balance gives me a leg to stand on and fight this? or should i just take the 200?
have tried 3 different solicitors one turned it down the other refused on the basis that fighting it would cost more than i would get back. but accepting the 200 feels like a kick in the teeth tbh
hope someone can help here
this is a uk casino based in malta there license checks out ok but they have a lot of similar reviews like this across the internet which i wish i had read first but im here now so
signed up to an online casino i wont name for the time being and deposited 30 and recieved a bonus sum of 30
on the site you have 2 balances at the top of the screen, your cash balance and bonus balance
rules stated you had to wager 40x your bonus and deposit in order to withdraw, i believe that is 2400 however im sure the progress bar they provided for this was over 2800, i digress
i missed a rule stating the wager limit was £5, and that if at any point you wagered over this amount they would remove your bonus funds.
here's where it gets odd
i broke this rule 21 times according to them, however i completed the bonus, and all bonus funds were transferred to my cash balance.
i sent my id and proof of address over.
they accepted these proofs, at this point i had a cash balance of 600
i withdrew 500, and carried on playing with the 100
i hit a max win on a slot and won 6000
i withdrew the 6000, both these withdrawals stated pending
4 days later i received an email informing me that i had broken their rules and they had confiscated all my winnings and returned my initial deposit to me.
i logged a complaint and asked for proof of the rule breaking
was going to leave it there and chalk it up to experience however a couple of days ago i received an email from their complaints team saying they had not changed their position on my rule breaking but taking all matters into consideration they offered me 200 as a gesture of good will.
now its got me thinking there is something more there, why would they offer me 200 to go away if there wasn't. its not like i have pestered them over it. i've never encountered a site that has a max bet rule on these bonus funds but will still let you place the bet, that's a clear trap. surely the fact the rule specifically states they can remove bonus funds, but they had already transferred my bonus funds into my cash balance gives me a leg to stand on and fight this? or should i just take the 200?
have tried 3 different solicitors one turned it down the other refused on the basis that fighting it would cost more than i would get back. but accepting the 200 feels like a kick in the teeth tbh
hope someone can help here
this is a uk casino based in malta there license checks out ok but they have a lot of similar reviews like this across the internet which i wish i had read first but im here now so
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