Wildz 12,000€ Bonus Cancelled

[Wardyboii]

Hi everyone,

I wanted to share my experience with Wildz Casino (Malta-licensed) to warn others and get advice.

What happened:

On 10 April 2026, I deposited €30 and received a bonus. I played "Mental" and purchased a feature for €200. The game showed "Bet: €0.20" and "Feature Price: €200" separately. The system allowed it with no warning.

I won €13,000, completed all wagering requirements, and requested a withdrawal of €12,000. Wildz asked for documents, approved them, and customer service confirmed payment in 1-3 days. Instead of paying, they manually adjusted my account, returned only the €200, and confiscated the €12,000.

The catch:

I have screenshots proving the original rule said "5 EUR per spin." The rule has since been changed to "5 EUR per transaction." They changed the rule after my complaint.

Customer service confirmed I breached Section 6 – the "per spin" rule.

I've already been through eCOGRA and the MGA. eCOGRA ruled against me, but their decision is non-binding. MGA sent me back to eCOGRA.

I'm now considering my next steps. Has anyone dealt with something similar? Any advice?

I have screenshots of everything. Happy to share more details if needed.

Thanks for reading.

 

[Sonict]

Every casino that gives a bonus wouldn't allow a bet unrestricted just because you did a "bonus buy" instead of a spin with a max bet in place. Sure the wording could have been better, but no casino in their right mind would allow that.

In terms of the software not stopping you from making the bet is a decision the casino made. THERE ARE SOLUTIONS that have been around for many years where they can detect and prevent those kind of bets from happening, but most sites don't have it at all.

An example of a site doing something right: Videoslots of all sites HAS THIS IN PLACE for the last many, many years where it is impossible to bet more than the MAX ALLOWED if you are in a deposit bonus!

 

[lucks_maximus]

I've definitely seen cases of casino changing terms of service after the fact to try to avoid paying out.

I agree it's bullshit that they even allow the user to make bets/spins that break the TOS, however, I'm not sure if the difference between spin and transaction will matter in your case. Isn't it true that you spent 200EUR on a spin?