Casinoluck Review

A Great Accredited Casino - Tons of Games & A+ Welcome Package

By Casinomeister May 24, 2022

Casinomeister's Verdict

While Casinoluck is an Accredited casino here at Casinomeister, there has been a change of platform – to Aspire Global International Ltd – which has significantly slowed down the payouts and limited some of the casino’s features. However, the site continues to offer the same solid online gambling experience as before, albeit with slower withdrawals.

We’re still happy to recommend Casinoluck to all of our readers and have no issues with security or fairness at their site.

Good place for slot and scratch card fans!

7.1 Our Rating
7.2 Player Rating
casinoluck.com
December 2010
Payout speed
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Withdrawal limits
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Customer service
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Software & Games
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Licensing
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Malta Gaming Authority, UKGC, Swedish Gambling Authority
NetEnt, IGT, Betsoft Gaming, Play'n go, NextGen Gaming, Cryptologic, Evolution Gaming, Aristocrat, Thunderkick, Big Time Gaming (BTG)...

First Impression

Many of our readers may be surprised to learn that Casinoluck was established in 1999, making them one of the longest-running online casinos still around today. Although, in an ironic twist, it’s only in the last few years that they’ve started to make much of an impact within the iGaming industry.

Casinoluck is regulated by the UK Gambling Commission and the Malta Gaming Authority, which means that they can accept players from both the United Kingdom and countries from all around the world – and they’re also kept to incredibly high standards.

Upon first landing on their website, we noticed the site has a clean and simple design. While it’s not the most modern-looking casino we’ve ever played at, we like the fact that it’s easy to work your way around. The sign-up process is also straightforward, with new players able to register a new account in under two minutes.

While writing this Casinoluck review, we noticed that the site aims to be as transparent as possible. For example, they display any terms and conditions associated with bonuses and promotions they’re currently running, and their bonus offers are also pretty decent.

Pros

  • Wide variety of game developers

  • Great selection of slot machines

  • Tons of live casino games

  • Strong licensing

  • Decent sign-up bonus

Cons

  • Poor selection of video poker

  • Slower cashouts than before

Bonuses and Promotions

A generous welcome offer and regular promotions for existing customers is key to maintaining a loyal player base (and getting new customers to sign up in the first place). The main Casinoluck bonus is decent and they also offer a great loyalty program and VIP scheme.

Welcome Bonus

The main welcome bonus offered to new players at Casinoluck is a first deposit bonus; it’s a 100% matched deposit bonus up to $150 + 150 free spins on Book of Dead. This welcome bonus is offered to all new players – although those from the United Kingdom will not be able to claim this welcome bonus. There’s a separate welcome bonus offer for players from the United Kingdom.

Like any deposit bonus, the welcome bonus at Casinoluck comes with several terms and conditions – mainly wagering requirements. These wagering requirements total 35X the total bonus amount. You must complete the wagering requirements of the deposit bonus within 21 days (that’s a long time). If you don’t, the bonus and any associated winnings will be forfeited. The 150 free spins also carry the same turnover requirements.

While it’s important to remember the wagering requirements, it’s also worth remembering that – like all welcome bonuses – the bonus amount you receive at Casinoluck is subject to other terms. As is common with all welcome bonuses, Casinoluck enforces a $5 max bet while playing with bonus funds, and there are also certain game restrictions. You also need to use an eligible payment method; players from most countries will find that EWallets are not eligible to be used in conjunction with the main bonus. Finally, there’s a minimum deposit of $20 to claim the bonus – and, at the time of writing, is applied to all players.

If you choose to claim the bonus for yourself, be sure to read the full terms at Casinoluck – these can be found on the “Promotions” page.

No-Deposit & Free Spins Offers

At the time of writing, Casinoluck does not appear to offer any no-deposit bonuses or free spins promotions. In the past, they offered 10 free spins on Starburst – a popular NetEnt slot – but this appears to have been phased out. Thankfully, you’re not missing much, as the wagering requirement restrictions were incredibly high anyway. However, if and when no-deposit bonuses become available at Casinoluck, we will update this review accordingly.

VIP and Loyalty Programs

Casinoluck has a Loyalty Program that also merges into their VIP scheme; it’s formed of 7 levels. If you manage to reach the last two tiers, you’ll automatically become a VIP at the casino. In their own words:

“You will earn reward points that can be converted into bonus points as you climb the Loyalty Ladder. Start earning loyalty points today and reap the many benefits that come with each new Loyalty status.”

As you start playing games, you’ll earn points for each wager you place at the casino. The more points you earn, the more bonus perks you’ll unlock. The higher levels of the loyalty tier system see perks, including access to higher deposit and cashout limits, personalized bonuses, a personal account manager and monthly cashback.

The main Casinoluck bonus, in conjunction with this great loyalty program, showcases how the casino has managed to become a leading figurehead in the iGaming industry and why they remain so popular among players.

Sign up screenshots

CasinoLuck Registration Form Step 2 Desktop Device View

BANKING AND PAYMENT METHODS

Casinoluck has built a wide variety of payment methods into their online casino, and these payment methods can mostly be used both for deposits and withdrawals. Of course, the payment methods available to you will vary depending on which country you’re from. For example, players from the United Kingdom will have access to different banking options to players from Canada.

Once you’re logged into your online casino account, you’ll be able to view the payment options available to you. At the time of writing, the site accepts all major credit, debit cards, including VISA, MasterCard, and Maestro, along with Klarna, Skrill, Skrill 1-Tap, Neteller, MuchBetter, ecoPayz, PayPal, Giropay, Interac, AstroPay, Euteller, Wire Transfer, Paysafecard, Direct Bank Transfer and EPS.

While most deposit options see the funds credited to your account immediately, payments made via a wire transfer or bank transfer can take 1-3 working days to appear. We’d recommend avoiding a bank transfer where possible. The minimum deposit for most payment options is just $10 – although the minimum deposit for certain methods may be higher.

You can check the minimum deposit requirements once you’re logged into your account. All deposits are made using 128-bit secure socket layer encryption – so your payment/sensitive information is completely safe and secure at all times.

Withdrawal Speed

Withdrawals at Casinoluck used to be processed very quickly – often within a few hours. However, after moving over to the Aspire Global platform, withdrawals now take up to 48 hours to process.

While your withdrawal is pending, you will be able to cancel your pending withdrawal. However, players in the United Kingdom will not see this option due to new regulations brought in by the UKGC.

Once Casinoluck Casino has processed your withdrawal, it can take between a few minutes to 4 working days for the funds to reach your account. We recommend using an EWallet if you want your withdrawals to hit your account quickly.

Responsible Gaming

In our Casino Luck review, we looked at the site’s responsible gaming services. You’ll see that there are several references to the resources available throughout the site, making it easy to see the tools, how to use them, and set them up.

Casino Luck enables customers to control their spending by allowing them to set limits on how much they can deposit on a daily, weekly or monthly basis. You can also set up other responsible gambling tools, including wager limits, loss limits and session time limits.

Casino Luck also offers a time-out feature for those who want to take a short break from online gambling but don’t want to permanently close their account. This lets you shut your account for a minimum of 24 hours and a maximum of 6 weeks. Once the pre-set time frame has passed, your account will automatically be reopened.

If you feel your online gambling is becoming a major problem, you can utilize the self-exclusion tool. This allows you to completely block access to your casino account for a long period; the minimum is 6 months, and the maximum is 5 years. If you choose self-exclusion, your account will not automatically reopen once the time frame has passed; you will need to contact the casino directly to reopen your account.

Thankfully, both UK players and non-UK players can self-manage all of these limits. You do not need to contact the support team to set any limits up or activate a time-out or self-exclusion on your account.

Customer Support - Great Live Chat

Casino Luck prides itself on offering a “world-class” customer support facility, and from what we saw writing this Casino Luck review, it does seem as though they largely live up to this claim.

The Casino Luck support team is available 7 days a week from 08:00 CET to 00:00 CET – and this is really the only downside we can find; we’d prefer to see Casino Luck operating a customer support facility 24 hours a day, 7 days a week. Still, they offer a fantastic live chat function, and through this live chat function, you’ll be able to reach the customer support team instantly. To access live chat, you need to press the “Contact Us” link in Casino Luck Casino’s footer, and you’ll then see a popup, giving you the option to start a live chat conversion or request email support from the customer service team. We were unable to find a direct email address, so you submit your question or query online.

In our opinion, live chat support is, by far, the best way to reach the Casino Luck team. They’ll be happy to help with any question or problem, be it deposit issues, bonus questions, mobile casino problems or information about the casino games on offer at the site. They do stress, however, that they’re unable to award free spins – so don’t contact the online casino expecting to be able to squeeze out some free spins or a reload bonus!

KYC

Casinoluck conducts KYC checks regularly. This is a requirement levied by the casino’s online gaming regulators, with the UKGC playing a crucial role establishing it as a norm. Whether or not you live in the United Kingdom (UK players must pass account verification before they can play), there’s a strong possibility you’ll be asked to complete the KYC verification process at any stage. It usually occurs when you deposit more than a certain sum or make a major withdrawal.

Although it will irritate certain players, it’s something you’ll see at all licensed casinos, and it’s a sort of “Play Responsibly” motto that the most respectable places strive to adopt.

If you’re asked to complete a KYC check, you’ll need to upload documents proving your ID and Proof of Address. You can do this directly by clicking the “Contact Us” link in the casino website’s footer. From there, you’ll see a link where you can upload the documents.

A photocopy or copy of your Passport, Driving License, or National ID Card is usually sufficient for proof of ID. For Proof of Address, you’ll need to upload a Bank Statement, Utility Bill or other official or Government-issued letter showing your full name and address. This document must have been issued within the last 3 months.

Once you upload our documents, Casino Luck aims to process them within 48 hours. Note that if you use debit and credit cards to make deposits and withdrawals, you may also be asked to prove ownership of said payment method. This will usually require you to send a photo of the card, with the long-digit card number blacked out, aside from the last 4 digits.

Website Experience and Features

Desktop and Mobile Gaming

Casino Luck has done a pretty decent job with their desktop website. It’s not the most modern-looking casino we’ve ever seen. However, it’s easy-to-navigate, easy-to-use and very user-friendly. Creating an account is also simple and hassle-free, taking, on average, no more than just a minute or two.

The casino also offers a mobile casino – and while they don’t have a downloadable casino app (yet), their casino is fully mobile-optimized to load from your mobile device’s internet browser. At this point, you’ll be automatically redirected to the mobile casino, where you can log in or create an account to begin playing all of your favourite games!

Virtual Sports

One unusual thing we found at the casino was the “Virtual Sports” tab – found in the top-most navigation menu. Clicking on this link takes you to a new page where you’ll find three different virtual sports to place bets on. It’s not exactly a sportsbook – and just three virtual games aren’t much. But, it’s nice to see the casino diversifying, and it may be a sign that they plan to branch out into the sports betting market in the future.

Currently, the three virtual sports you can place bets on include Euro Champions (Football), League England (Football) and Golden Race (Horse Racing.) It’s a good start, and we’re happy to see the casino doing their best to offer new products to their players.

Brand games

Providers

Casinoluck ensures all players can enjoy a wide variety of games offered by some of the world’s leading software providers. At the time of writing, some of the game developers you’ll find available include: Ainsworth, Aristocrat, Bally, Barcrest, Betsoft, Big Time Gaming, Blueprint Gaming, Cadillac Jack, Cryptologic, Elk Studios, Evolution Gaming, Ezugi, Habanero, iSoftbet, Lightning Box Games, Magnet Gaming, Microgaming, NetEnt, NextGen Gaming, Old Skool Studios, Play n GO, Playson, Pragmatic Play, Quickspin, Rabcat, Realistic Games, Skillzzgaming, Thunderkick, Tom Horn Gaming, and WMS.

All games at the site open in instant play mode, which means you can begin playing slot machines and casino games without downloading or installing any software, accept any permissions or download any apps.

Slots

When it comes to an online casino’s game library, it’s almost always video slots that make up the bulk of their offering – and the same can be said for Casinoluck. The site offers a huge range of games.

Take Play’n Go, for example. Play’n Go is renowned within the iGaming industry, both for their creative approach to developing games and their solid reputation.

Their Book of Dead slot is one of the most successful slot machines ever created, and the game is all about the main free spins bonus round where one symbol is chosen at random to expand. If your chosen symbol is the Explorer – and you manage to land one of him on every reel – he will expand on all five reels, paying on all 10 paylines and awarding you a win worth a whopping 5,000X your stake!

If you prefer something a bit different, then you may want to try out some of Betsoft’s slots while playing at Casinoluck. Betsoft offers some games in 3D, and were one of the first game developers to do so. This allows you to truly immersive yourself into the slot. Some of their top slots worth checking out include At the Movies, Rook’s Revenge, Mad Scientist, Gold Diggers, Rockstar, Lost, House of Fun, and Heist.

We think it’s fair to say that Casinoluck has spared no expense in bringing as many real money slots to players. As an added perk, most of their real money games can be tried out for free first, in demo mode. This lets you try the game without risking any of your own money. Take Book of Dead, for example – you’d be able to play it using “fake” or “demo” money before risking any real money. This gives you an idea of how the slot plays, and whether it’s a game you’d like to go ahead and play for real money.

Live Casino

Evolution Gaming is the software provider chosen by Casinoluck to power their live casino – a fantastic move since Evolution is widely considered the industry’s market leader. Many iGaming experts believe no other live dealer game developer even comes close to those produced by Evolution.

Evolution’s USP is arguably their incredibly versatile, state-of-the-art HD streaming abilities. It allows you to play all of their live casino games from the comfort of your home, with multiple camera angles and displays, making sure you never miss out on any of the action.

To access the live casino games at Casinoluck, you need to hit the “Live Casino” tab on the top-most navigation menu. You’ll then be taken to a new section of the site, where the games are split into several categories, including Salon Prive, Live Roulette, Live Blackjack, Game Shows, Live Baccarat & Sic Bo, and Live Poker.

While looking through the live casino games available at Casinoluck, we noticed that the site shows a small text overlay on the game thumbnails. This shows you the game’s name, along with the betting limits for that specific table. In the case of Roulette, it also shows you a brief rundown of the game history (the last five numbers rolled). This is a super handy feature – especially for those who like to see what’s been happening recently in the game!

Looking at the two most popular games – Blackjack and Roulette – we found many games to play, including Auto Roulette, Free Bet Blackjack, American Roulette, Immersive Roulette, Infinite Blackjack, Blackjack – The Stip, Blackjack Party and Lightning Roulette.

Heading over to the “Game Shows” tab, we found many of the games that really boosted the game developer into the mainstream; you’ll find iconic (and pretty unusual) games, including the likes of Monopoly Live, Dream Catcher, Crazy Time, and Deal or No Deal Live!

Some of the other live dealer games available at Casinoluck include Casino Hold’em, Ultimate Texas Hold’em, Three Card Poker, Side Bet City, Caribbean Stud Poker, and Texas Hold’em Bonus.

Most live games can be played from as little as $1 – so you don’t need to bet outside of your comfort zone to get in on the action here.

Roulette

Roulette has been shown, time and time again, to be the most popular non-slot game played at both online casinos and land-based casinos. Casinoluck offers some Roulette games for you to enjoy – although we should point out that the live casino offers far more Roulette games than the virtual casino does.

Heading into the “Table Games” tab, nestled under the main casino menu, you’ll see all of the Roulette games. While there is no way to sort the Roulette games from the other games here, you can use the search bar to search “Roulette” to narrow down the selection.

While writing this review, we found many Roulette variations, including classics like European Roulette and Classic Roulette, Sapphire Roulette Globa, 3D European Roulette, Vertical Roulette and Turbo Roulette.

Many of these Roulette games allow you to wager as little as $0.10 per spin – so, regardless of your budget, you should have no problems finding a game that suits your personal preferences!

Blackjack

Blackjack is another key offering at almost all online casinos since it’s of the world’s most popular table games.

While Casinoluck doesn’t offer the most extensive selection of Blackjack games we’ve ever seen, they do have plenty to satisfy the needs of most players. To find the Blackjack games, you need to head into the casino and click the “Table Games” tab. Unfortunately, there isn’t a dedicated Blackjack tab.

Once inside, you’ll find yourself able to play from a wide variety of different Blackjack variations, including Classic Blackjack, Blackjack Multi-Hand, Vegas Downtown Blackjack, Blackjack Multi-Hand VIP, Blackjack Double Exposure and Blackjack Single Hand VIP.

The betting limits for many of these Blackjack games are quite low, so regardless of whether you’re looking to wager large or small amounts of money, you should have no problems finding a Blackjack table to suit your needs!

Table Games and Video Poker

When it comes to other card games, video poker machines, and casino table games, Casinoluck offers a somewhat impressive range of games to choose from.

Unfortunately, Casino Luck offers just one video poker machine for you to play – Jacks or Better. While Jacks or Better is a great machine, we feel as though it’s a shame there isn’t more variety when it comes to the video pokies selection. We’d like to see more variety on offer here, including Deuces Wild, Aces and Eights, and Tens or Better. Hopefully, the casino will decide to add more video pokies to their site in the future.

The selection of other card games on offer at Casino Luck is also slightly underwhelming. That’s because Casinoluck offers just two other casino table games; Baccarat and Casino Patience. In the future, we’d like to see the site add more card games to their game library. At the moment, it lacks in poker-inspired games like Casino Hold’em and Three Card Poker.

However, one of the game areas where Casino Luck does excel is scratch cards. While most online casinos offer a couple of scratch card games, Casinoluck offers more than 15 titles. All of these games can be found under the special “Scratch Cards” tab on the main game navigation menu, right at the top of the page.

Once inside, you’ll find a variety of scratch games for you to enjoy, including King of Clubs, Queen of Diamonds, Egyptian Oasis, Slapshot, VIP Gold, Hit The Bank, Pinata, Pirate’s Hoard, Wild Win Doubler, Power Cash, and Lucky Charms.

Progressive Jackpots

Casino Luck doesn’t offer the biggest selection of progressive jackpot games. Compared to some of the other sites we’ve reviewed recently, their offering may appear quite small. Still, there are more than 15 progressive jackpot video slots for you to enjoy, the most notable of which is provided by NetEnt.

Divine Fortune – an ancient Greek-inspired game – is the most popular progressive jackpot video slot at Casino Luck. Along with its $100,000+ jackpot, the game also offers several exciting bonuses and features, including a free spins round where wilds can expand and a coin collection feature – the way of actually triggering the feature.

Redeem the Dream is another popular progressive jackpot slot at Casinoluck. Here, you’ll be surrounded by classic icons of the super rich’s lifestyle; private jets, boats, and expensive jewellery! You, too, could find yourself heading towards these riches if you manage to scoop the progressive jackpot too. It often rises into the hundreds of thousands of dollars!

When writing this Casinoluck review, other progressive jackpot slots included Genie Mega Reels, Super Lion, Celebration of Wealth, Jackpot Fortunes, Temple of Wealth, Beast of Wealth, Vegas Night Life, Super Fast Hot Hot and Lucky Lady.

About the Team and History

Let’s get the techy stuff out of the way:

“The games on this website are powered by software belonging to Aspire Global International LTD, a Malta-based company which is a fully licensed operator (MGA/CL1/408/2007) under the Malta Gaming Authority. In Great Britain only, the games on this website are operated by AG Communications Limited, a Malta-based company with registration number C48328 and having registered office at 135, High street, Sliema SLM 1549, Malta, which is licensed and regulated by the United Kingdom Gambling Commission (Remote Gaming License Number 000-039483-R-319409-001).”

With a license from both the UK Gambling Commission and the MGA, Casinoluck is a solid online casino to play at, and they’re regulated very heavily – meaning you, as a player, have little to worry about provided you abide by the site’s terms.

Complaints and Track Record of Casino Luck

Casinoluck is performing well with a minimal amount of player complaints. From a player’s perspective, they offer just about everything a punter would want: fast payouts, a myriad of slots, table games and scratch games, and virtually no withdrawal limits. As for an affiliate, they are an excellent choice since they will obviously satisfy players’ needs and thus, be a non-problematic casino to promote and support.

Their player philosophy is in sync with the Casinomeister philosophy. Complaints are few and far between. Casino Luck is a solid brand, and while the move to the Aspire Global platform has slowed cashouts and respite not seeing regular reload bonuses anymore – they’re still a solid choice for all players. We’re happy to have them as an Accredited Casino here on our site.

Casino Facts

FoundedDecember 2010
Accredited at CasinomeisterJune 2014
JurisdictionsMalta Gaming Authority, UKGC, Swedish Gambling Authority
Casino representativeCasino Manager
Affiliate programwww.casinoluck.com/affiliates
Is this casino certified at CasinomeisterNo
Payout time48 hrs
Reverse time48 hrs
Payout limitsN/A
Weekend payoutsNo
Locks withdrawalsNo
Canadian French, English, Finnish, Norwegian
AstroPay Card, EcoPayz, EPS, Euteller, GiroPay, Interac, Klarna, MasterCard, MuchBetter, Neteller, Online Bank Transfer, Paypal, Paysafe Card, Rapid, Skrill, Skrill 1-Tap, Sofort , Trustly, Visa
Astropay Card, Bank transfer, EcoPayz, MasterCard, MuchBetter, Neteller, Paypal, Rapid, Skrill, Skrill 1-Tap, Trustly, Visa
Casinomeister
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The man with the plan here at Casinomeister. Bryan Bailey has been running Casinomeister since its launch in June of 1998. He has watched the industry grow from its primeval stage to what it is now. The Meister has attended nearly 100 conferences in the past 20 years and has either been a speaker or a panel moderator for at least 60 events. He has always been an advocate of fairness and reason and is known to like German beer, a good Scotch, and astrophotography.
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