CasinoLuck Review

Overview

It may surprise many of our readers to learn that Casinoluck was actually first established way back in 1999. This makes them one of the longest-running online casinos still around today – although, in an ironic twist, it’s only in the last few years that they’ve really started to make much of an impact within the iGaming industry.

Casinoluck is regulated by the UK Gambling Commission and the Malta Gaming Authority – so, not only are they able to accept players from both the United Kingdom and countries from all around the world – but they’re also kept to incredibly high standards.

Upon first landing on their website, we noticed the site has opted to take a fairly clean and simple approach when it comes to design – and while it’s not the most modern-looking casino we’ve ever played at, we like the fact that it’s easy to work your way around. The sign-up process is also incredibly simple and straightforward, with new players can register a new account in under two minutes.

While writing this Casinoluck review, we noticed that the site aims to be as transparent as possible; for example, they clearly display any terms and conditions associated with bonuses and promotions they’re currently running, and their bonus offers are also pretty decent – something we’ll be taking a look at in the following subsection of this review.

Bonuses and Promotions

A generous welcome offer and regular promotions for existing customers is key to maintaining a loyal player base (and getting new customers to sign up in the first place), and the main Casinoluck bonus is decent; they also offer a great loyalty program and VIP scheme, all of which we’re going to be covering in the section below.

Welcome Bonus

The main welcome bonus offered to new players at Casinoluck is a first deposit bonus; it’s a 100% matched deposit bonus up to $150 + 150 free spins on Book of Dead. This welcome bonus is offered to all new players – although those from the United Kingdom will not be able to claim this welcome bonus, as there’s a separate welcome bonus offer for players from the United Kingdom.

Like any deposit bonus, the welcome bonus at Casinoluck comes with several terms and conditions – mainly wagering requirements. These wagering requirements total 35X the total bonus amount. You must complete the wagering requirements of the deposit bonus within 21 days (that’s a long time), else the bonus and any associated winnings will be forfeited. The 150 free spins also carry the same turnover requirements.

While it’s important to remember the wagering requirements, it’s also worth remembering that – like all welcome bonuses – the bonus amount you receive at Casinoluck is subject to other terms. As is common with all welcome bonuses, Casinoluck enforces a $5 max bet while playing with bonus funds, and there are also certain game restrictions. You also need to use an eligible payment method; players from most countries will find that EWallets are not eligible to be used in conjunction with the main bonus. Finally, there’s also a minimum deposit to claim the bonus – and, at the time of writing, the min deposit, $20, is applied to all players.

If you choose to claim the bonus for yourself, be sure to read the full terms at Casinoluck – these can be found on the “Promotions” page.

No-Deposit & Free Spins Offers

At the time of writing, Casinoluck does not appear to offer any no-deposit bonuses or free spins promotions. In the past, they used to offer 10 free spins on Starburst – a popular NetEnt slot – but this appears to have been phased out. Thankfully, you’re not missing much, as the wagering requirement restrictions were incredibly high anyway. However, if and when no-deposit bonuses become available at Casinoluck, we will update this review accordingly.

VIP and Loyalty Programs

Casinoluck has a Loyalty Program that also merges into their VIP scheme; it’s formed of 7 levels, and if you manage to reach the last two tiers, you’ll automatically become a VIP at the casino. In their own words:

“You will earn reward points that can be converted into bonus points as you climb the Loyalty Ladder. Start earning loyalty points today and reap the many benefits that come with each new Loyalty status.”

As you start playing games, you’ll start to earn points for each wager you place at the casino. The more points you earn, the more bonus perks – among others – you’ll unlock. The higher levels of the loyalty tier system see perks, including access to higher deposit and cashout limits, personalized bonuses, a personal account manager and monthly cashback.

The main Casinoluck bonus, in conjunction with this great loyalty program, showcases how the casino has managed to become a leading figurehead in the iGaming industry and why they remain so popular among players.

Banking and Payment Options

Casinoluck has built a wide variety of payment methods into their online casino, and these payment methods can – for the most part – be used both for deposits and withdrawals. Of course, the actual payment methods available to you will vary depending on which country you’re from. For example, players from the United Kingdom will have access to different banking options to players from Canada.

Once you’re logged into your online casino account, you’ll be able to view the payment options available to you – although, at the time of writing, the site accepts all major credit, debit cards, including VISA, MasterCard, and Maestro, along with Klarna, Skrill, Skrill 1-Tap, Neteller, MuchBetter, ecoPayz, PayPal, Giropay, Interac, AstroPay, Euteller, Wire Transfer, Paysafecard, Direct Bank Transfer and EPS.

While most deposit options see the funds credited to your account immediately, payments made via a wire transfer or bank transfer can take 1-3 working days to appear. We’d recommend avoiding a bank transfer where possible. The minimum deposit for most payment options is just $10 – although the minimum deposit for certain methods may be higher.

You can check the min deposit requirements once you’re logged into your account. We should also point out that all deposits are made using 128-bit secure socket layer encryption – so your payment/sensitive information is completely safe and secure at all times.

Withdrawal Speed

Withdrawals at Casinoluck used to be processed very quickly – often within a few hours. However, after moving over to the Aspire Global platform, withdrawals now look to be taking up to 48 hours to process. This is a shame, as, in the past, Casinoluck has a solid reputation for processing cashouts really quickly.

While your withdrawal is pending, you will be able to cancel your pending withdrawal. However, players in the United Kingdom will not see this option due to new regulations brought in by the UKGC.

Once Casinoluck Casino has processed your withdrawal, it can take anywhere from a few minutes to 4 working days for the funds to reach your account. We recommend using an EWallet if you want your withdrawals to hit your account as quickly as possible.

Website Experience and Features

Desktop and Mobile Gaming

When it comes to their desktop website, Casino Luck has done a pretty decent job. It’s not the most modern-looking casino we’ve ever seen – but it’s easy-to-navigate, easy-to-use and very user-friendly, and the simplistic nature actually makes it pretty easy to work your way around and find the right games you’re looking to play. Creating an account is also incredibly simple and hassle-free, taking, on average, no more than just a minute or two.

The casino also offers a mobile casino – and while they don’t have a downloadable casino app (yet), their casino is fully mobile-optimized so that you can load it up from your mobile device’s internet browser. At this point, you’ll be automatically redirected to the mobile casino, where you can log in or create an account and begin playing all of your favourite games!

Virtual Sports

One unusual thing we found at the casino was the “Virtual Sports” tab – found in the top-most navigation menu. Clicking on this link takes you to a new page where you’ll find three different virtual sports to place bets on. It’s not exactly a sportsbook – and just three virtual games aren’t much – but it’s nice to see the casino diversifying, and it may be a sign that, in the future, they’re planning on branching out into the sports betting market.

Currently, the three virtual sports you can place bets on includes Euro Champions (Football), League England (Football) and Golden Race (Horse Racing.) It’s hardly the library of virtual games we see at many casino sites today – but it’s a good start, and we’re happy to see the casino doing their best to offer new products to their players.

KYC

Casinoluck conducts KYC checks regularly. This is a requirement levied by the casino’s online gaming regulators, with the UKGC playing a crucial role in establishing it as a norm. Whether or not you live in the United Kingdom (UK players must pass account verification before they can play), there’s a strong possibility you’ll be asked to complete the KYC verification process at any stage – usually when you deposit more than a certain sum or make a major withdrawal.

Although it will irritate certain players, it is something you’ll see at all licensed casinos, and it’s sort of a “Play Responsibly” motto that the most respectable places strive to adopt.

If you’re asked to complete a KYC check, you’ll need to upload documents proving your ID and Proof of Address. You can do this directly by clicking the “Contact Us” link in the casino website’s footer, and then you’ll see a link where you can upload the documents.

For proof of ID, a photocopy or copy of your Passport, Driving License, or National ID Card is usually sufficient. For Proof of Address, you’ll need to upload a Bank Statement, Utility Bill or other official or Government-issued letter showing your full name and address. This document must have been issued within the last 3 months.

Once you upload our documents, Casino Luck will aim to process them within 48 hours. Note that if you use debit and credit cards to make deposits and withdrawals, you may also be asked to prove ownership of said payment method. This will usually require you to send a photo of the card, with the long digit card number blacked out, aside from the last 4 digits.

Responsible Gaming

In our Casino Luck review, we looked at the site’s responsible gaming services, and you’ll see that there are several references to the resources available throughout the site, making it easy to see which tools are available to you – and how to use and set them all up.

Casino Luck enables customers to control their spending by allowing them to set limits on how much they can deposit on a daily, weekly or monthly basis. You’ll also find yourself able to set up other responsible gambling tools, including wager limits, loss limits and session time limits.

Casino Luck also offers a time-out feature for those who want to take a short break from online gambling – but who don’t want to close their account permanently. This lets you shut your account for a minimum of 24 hours and a maximum of 6 weeks – and once the pre-set time frame has passed, your account will automatically be reopened.

If you feel your online gambling is becoming a major problem, you can also take advantage of the self-exclusion tool. This allows you to completely block access to your casino account for a long period of time; the minimum is 6 months, and the maximum is 5 years. If you choose self-exclusion, your account will not automatically reopen once the time frame has passed, and you will need to contact the casino directly to reopen your account.

Thankfully, both UK players and non-UK players can self-manage all of these limits – so you do not need to contact the support team to set any limits up or activate a time-out or self-exclusion on your account.

About the Team and History

Let’s get the techy stuff out of the way:

“The games on this website are powered by software belonging to Aspire Global International LTD, a Malta-based company which is a fully licensed operator (MGA/CL1/408/2007) under the Malta Gaming Authority. In Great Britain only, the games on this website are operated by AG Communications Limited, a Malta-based company with registration number C48328 and having registered office at 135, High street, Sliema SLM 1549, Malta, which is licensed and regulated by the United Kingdom Gambling Commission (Remote Gaming License Number 000-039483-R-319409-001).”

With a license from both the UK Gambling Commission and the MGA, Casinoluck is a solid online casino to play at, and they’re regulated very heavily – meaning you, as a player, have little to worry about provided you abide by the site’s terms.

Complaints and Track Record of Casino Luck

Casinoluck is performing well with a minimal amount of player complaints. From a player’s perspective, they offer just about everything a punter would want: fast payouts, a myriad of slots, table games and scratch games, and virtually no withdrawal limits. As for an affiliate, they are an excellent choice since they will obviously satisfy players’ needs and thus, be a non-problematic casino to promote and support.

Their player philosophy is in sync with the Casinomeister philosophy. Complaints are few and far between. Casino Luck is a solid brand, and while the move to the Aspire Global platform has slowed cashouts and respite not seeing regular reload bonuses anymore – they’re still a solid choice for all players. We’re happy to have them as an Accredited Casino here on our site.

Customer Support – Great Live Chat

Casino Luck prides itself on offering a “world-class” customer support facility, and from what we saw writing this Casino Luck review, it does seem as though they largely live up to this claim.

The Casino Luck support team is available 7 days a week from 08:00 CET to 00:00 CET – and this is really the only downside we can find; we’d prefer to see Casino Luck operating a customer support facility 24 hours a day, 7 days a week. Still, they offer a fantastic live chat function, and through this live chat function, you’ll be able to reach the customer support team instantly. To access live chat, you need to press the “Contact Us” link in Casino Luck Casino’s footer, and you’ll then see a popup, giving you the option to start a live chat conversion or request email support from the customer service team. We were unable to find a direct email address, so you submit your question or query online.

In our opinion, live chat support is, by far, the best way to reach the Casino Luck team. They’ll be happy to help with any question or problem, be it deposit issues, bonus questions, mobile casino problems or information about the casino games on offer at the site. They do stress, however, that they’re unable to award free spins – so don’t contact the online casino expecting to be able to squeeze out some free spins or a reload bonus!

Bonuses

• Casinoluck: 100% up to £50 + 50 Spins Welcome Bonus Pack (UK)

  Claim T&C 18+

  Terms & Conditions Apply. New Players Only. 18+. Min Deposit £20.

  Wagering requirement apply 35x. Offer valid for 72h

  T&C’s Apply Get Bonus

• Casinoluck: Up to €150 and 150 Free Spins Welcome Bonus

  Claim T&C 18+

  T&C’s Apply Get Bonus

Deposit & Withdrawal

Providers

Casinoluck ensures all players can enjoy a wide variety of games – and these games are offered by some of the world’s leading software providers. At the time of writing, some of the game developers you’ll find available include: Ainsworth, Aristocrat, Bally, Barcrest, Betsoft, Big Time Gaming, Blueprint Gaming, Cadillac Jack, Cryptologic, Elk Studios, Evolution Gaming, Ezugi, Habanero, iSoftbet, Lightning Box Games, Magnet Gaming, Microgaming, NetEnt, NextGen Gaming, Old Skool Studios, Play n GO, Playson, Pragmatic Play, Quickspin, Rabcat, Realistic Games, Skillzzgaming, Thunderkick, Tom Horn Gaming, and WMS.

All games at the site open in instant play mode – and this means you can begin playing slot machines, casino games, among others, without needing to download or install any software, accept any permissions or download any apps.

Slots

When it comes to an online casino’s game library, it’s almost always video slots that make up the bulk of their offering – and the same can be said for Casinoluck. The site offers a huge range of games – and take Play’n Go, for example. Play’n Go is renowned within the iGaming industry, both for their creative approach when it comes to developing games, but also for their solid and strong reputation.

Their Book of Dead slot is one of the most successful slot machines ever created, and the game is all about the main free spins bonus round where one symbol is chosen at random to expand. If your chosen symbol is the Explorer – and you manage to land one of him on every reel – he will expand on all five reels, paying on all 10 paylines and awarding you a win worth a whopping 5,000X your stake!

If you prefer something a bit different, then you may want to try out some of Betsoft’s slots while playing at Casinoluck. Betsoft offers some games in 3D – they were one of the first game developers to do so – and this allows you to truly immersive yourself into the slot. Some of their top slots worth checking out include At the Movies, Rook’s Revenge, Mad Scientist, Gold Diggers, Rockstar, Lost, House of Fun, and Heist.

We think it’s pretty fair to say that Casinoluck has spared no expense in terms of bringing as many real money slots to players – and, as an added perk, most of their real money games can be tried out for free first, in demo mode. This lets you try the game without risking any of your own money – so, taking Book of Dead, for example – you’d be able to play it using “fake” or “demo” money before risking any real money; it gives you an idea of how the slot plays, and whether it’s a game you’d like to go ahead and play for real money or not!

Live Casino

Evolution Gaming is the software provider chosen by Casinoluck to power their live casino – and this, we feel, is a fantastic move. Evolution is widely considered the industry’s market leader – and many iGaming experts believe no other live dealer game developer even comes close to those produced by Evolution.

Evolution’s USP is arguably their incredibly versatile, state-of-the-art HD streaming abilities – and this allows you to play all of their live casino games from the comfort of your home, with multiple camera angles and displays, making sure you never miss out on any of the action.

To access the live casino games at Casinoluck, you need to hit the “Live Casino” tab on the top-most navigation menu, and you’ll then be taken to a new section of the site, where the games are split into several categories; this includes Salon Prive, Live Roulette, Live Blackjack, Game Shows, Live Baccarat & Sic Bo, and Live Poker.

While taking a look through the live casino games available at Casinoluck, we noticed right from the get-go that the site shows a small text overlay on the game thumbnails. This shows you the name of the game, along with the betting limits for that specific table. In the case of Roulette, it also shows you a brief rundown of the game history (the last five numbers rolled), and this is a super handy feature – especially for those who, like us, like to see what’s been happening recently in the game!

Looking at the two most popular games – Blackjack and Roulette – we found a huge variety of games to play, including Auto Roulette, Free Bet Blackjack, American Roulette, Immersive Roulette, Infinite Blackjack, Blackjack – The Stip, Blackjack Party and Lightning Roulette.

Heading over to the “Game Shows” tab, we found many of the games that really boosted the game developer into the mainstream; you’ll find iconic (and pretty unusual) games, including the likes of Monopoly Live, Dream Catcher, Crazy Time, and Deal or No Deal Live!

Some of the other live dealer games available at Casinoluck include Casino Hold’em, Ultimate Texas Hold’em, Three Card Poker, Side Bet City, Caribbean Stud Poker, and Texas Hold’em Bonus.

Most live games can be played from as little as $1 – so you don’t need to bet outside of your comfort zone to begin getting in on the action here!

Roulette

Roulette has been shown, time and time again, to be the most popular non-slot game played at both online casinos and land-based casinos, and Casinoluck offers some Roulette games for you to enjoy – although we should point out that the live casino offers far more Roulette games than the virtual casino does.

Heading into the “Table Games” tab, nestled under the main casino menu, you’ll see all of the Roulette games on offer to you. Unfortunately, there is no way of sorting the Roulette games from the other games here – but you can use the search bar to search “Roulette” to narrow down the selection.

While writing this review, we found many Roulette variations to choose from – including classics like European Roulette and Classic Roulette, to Sapphire Roulette Globa, 3D European Roulette, Vertical Roulette and Turbo Roulette.

Many of these Roulette games allow you to wager as little as $0.10 per spin – so, regardless of your budget, you should have no problems finding a game that suits your personal preferences!

Blackjack

Blackjack is another key offering at almost all online casinos. As one of the world’s most popular table games, it’s become pretty much expected of a site to offer a wide variety of games to choose from.

While Casinoluck doesn’t offer the biggest selection of Blackjack games we’ve ever seen, they do have plenty to satisfy the needs of most players – and to find the Blackjack games, you need to head into the casino and click the “Table Games” tab. Unfortunately, there isn’t a dedicated Blackjack tab.

Once inside, you’ll find yourself able to play from a wide variety of different Blackjack variations, including Classic Blackjack, Blackjack Multi-Hand, Vegas Downtown Blackjack, Blackjack Multi-Hand VIP, Blackjack Double Exposure and Blackjack Single Hand VIP.

The betting limits for many of these Blackjack games are quite low, too; so, regardless of whether you’re looking to wager large amounts of money – or want to stake small – you should have no problems finding a Blackjack table to suit your needs!

Table Games and Video Poker

When it comes to other card games, video poker machines and casino table games, Casinoluck offers a somewhat impressive range of games to choose from – and let’s begin by taking a look at the video poker on offer.

Unfortunately, Casino Luck offers just one video poker machine for you to play – and this is Jacks or Better. While Jacks or Better is a great machine, we feel as though it’s a shame there isn’t more variety when it comes to the video pokies selection – and we’d like to see more variety on offer here, including Deuces Wild, Aces and Eights, and Tens or Better. Hopefully, in the future, the casino will decide to add more video pokies to their site.

The selection of other card games on offer at Casino Luck is also slightly underwhelming – and players – especially new players – may find the lack of variety somewhat disappointing. That’s because Casinoluck offers just two other casino table games; Baccarat and Casino Patience. In the future, we’d like to see the site adding more card games to their game library; at the moment, it definitely lacks in poker-inspired games like Casino Hold’em and Three Card Poker.

One of the game areas where Casino Luck does excel, however, is scratch cards. While most online casinos offer a couple of scratch card games, Casinoluck offers a huge selection – more than 15 titles to choose from at the time of writing this Casinoluck review – and all of these games can be found under the special “Scratch Cards” tab on the main game navigation menu, right at the top of the page.

Once inside, you’ll find a variety of scratch games for you to enjoy; we saw titles including King of Clubs, Queen of Diamonds, Egyptian Oasis, Slapshot, VIP Gold, Hit The Bank, Pinata, Pirate’s Hoard, Wild Win Doubler, Power Cash, and Lucky Charms; a great selection of games, and one that surpasses that of most online casino sites we review today!

Progressive Jackpots

Casino Luck doesn’t offer the biggest selection of progressive jackpot games we’ve ever seen – and, compared to some of the other sites we’ve reviewed recently – their offering may appear quite small. Still, there are more than 15 progressive jackpot video slots for you to enjoy, the most notable of which is provided by NetEnt.

Divine Fortune – an ancient Greek-inspired game – is the most popular progressive jackpot video slot at Casino Luck, and along with its $100,000+ jackpot, the game also offers several exciting bonuses and features, including a free spins round where wilds can expand and a coin collection feature – the way of actually triggering the feature.

Redeem the Dream is another popular progressive jackpot slot at Casinoluck – and here, you’ll be surrounded by classic icons of the super rich’s lifestyle; private jets, boats, and expensive jewellery! You, too, could find yourself heading towards these riches if you manage to scoop the progressive jackpot too – and it often rises into the hundreds of thousands of dollars – so it’s a game well worth checking out if you get the time!

Other progressive jackpot slots we saw when writing this Casinoluck review included Genie Mega Reels, Super Lion, Celebration of Wealth, Jackpot Fortunes, Temple of Wealth, Beast of Wealth, Vegas Night Life, Super Fast Hot Hot and Lucky Lady.

Casinoluck Software Providers

General Information