Casino Cruise Review

Decent game and bonus offer but many player complaints.

By Casinomeister Feb 16, 2022

Casinomeister's Verdict

Casino Cruise started its journey in 2014. Thanks to a great gaming offer and even better customer support, it immediately attracted many players. However, its overall quality decreased after one of the major partners left. Still, it continues to deliver a decent value to the players, as it features more than 1,300 games, including video slots, live dealer games, and more.

Not friendly to Advantage players

7.5 Our Rating
7 Player Rating
casinocruise.com
September 2014
Payout speed
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Withdrawal limits
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Customer service
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Software & Games
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Licensing
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Malta Gaming Authority, UKGC
Microgaming, NetEnt, NYX, Play'n go, Vivo Live...

First Impression

Casino Cruise started as a pretty good online casino. Lloyd Apter was one of the platform’s major partners and, as a very experienced manager, helped it get on its feet. However, Apter left the company shortly after, and the overall quality dropped significantly. Nevertheless, Casino Cruise is still a decent online casino offering a wide range of RNG and live dealer games.

Once you land on the main page, you’ll notice that the platform’s design is a deja-vu. The royal theme with gold as the dominant colour is part of many online gambling platforms, so there’s nothing new on the design front.

When it comes to games, it’s safe to say that Casino Cruise is on a good path, as it features a massive portfolio with more than 1,300 unique titles from multiple software providers, including Evolution Gaming.

The site is owned and operated by Genesis Global Limited and holds a licence from the Malta Gaming Authority for international players and the UK Gambling Commission for players in the United Kingdom.

Read our Casino Cruise review to learn more about the popular platform and its significant advantages and disadvantages.

Pros

  • Great welcome bonus

  • Many languages, including Finnish, German, Swedish, Norwegian, and more

  • 1,300+ games from leading providers.

Cons

  • Long payout pending times

  • Relatively low monthly withdrawal limit

  • Plenty of complaints from players

BONUSES AND PROMOTIONS

Bonuses play an essential role in Casino Cruise. Apart from the welcome bonus, you’ll find plenty of reload bonuses and other promotions once you open a casino account. Moreover, active players can join the VIP program and claim a bonus valid only for exclusive members. Let’s check out the available bonuses in detail.

Welcome Offer

The welcome package offers up to $1,000 in bonuses + 200 free spins. This is a four-part deposit bonus, but the free spins are only available on the first deposit. The second, third, and fourth deposits only come with bonus money. Here’s how the bonus is distributed:

  • 1st deposit: get a 100% bonus up to $200 + 200 free spins on Fire Joker
  • 2nd deposit: get a 50% bonus up to $200
  • 3rd deposit: get a 25% bonus up to $300
  • 4th deposit: get a 25% bonus up to $300

You don’t need to use a bonus code for the first deposit, but make sure to enter WCRUISE2, WCRUISE3, and WCRUISE4 on the second, third, and fourth deposit, respectively.

As you can see, it’s an exceptionally generous welcome bonus, but it comes with certain restrictions that you can read more about in the bonus terms section.

The wagering requirements for the welcome bonus are set to 40x, and bonuses are valid for a maximum of 14 days. It means you have to meet the wagering requirements or spend the bonus during that period, or your funds will be forfeited.

Free spins are awarded in increments of 20 over ten days. It means you’ll receive the first 20 free spins once you trigger the welcome bonus. After that, you will get them for nine more days, provided you decide to log in and play the eligible game, which is Fire Joker in this case. Also, the maximum withdrawal amount for free spins winnings is $100.

Speaking of limits, the player needs to deposit at least $10 to trigger the welcome package. This applies to all other deposits besides the first bonus, meaning you’ll have to pay at least $10 on your second, third, and fourth deposit bonuses as well.

No-Deposit & Free Spins Offers

The casino doesn’t feature a no deposit bonus at the moment, and free spins are available only as part of the welcome offer.

VIP and Loyalty Programs

Casino Cruise offers an excellent VIP program where players can claim all sorts of benefits. There is no information on what you need to do to enter this prestigious club. You only need to collect points and wait for the VIP department to contact you.

There are three tiers in the VIP program: Deluxe Suite, Royal Suite, and President Suite. The higher the tier you reach, the larger your promotions will be.

The good news is that you don’t have to be a VIP member to claim some of the ongoing promotions. For example, Casino Cruise is one of the platforms that offer exclusive weekend promotions called Weekend Freebie, where you can receive tailored gifts if you decide to log in on Saturday and Sunday.

There are special promotions for weekdays, such as the Tuesday Pool Party and Monday Breeze. These are essentially weekly reload bonuses that will further improve your experience.

Sign up screenshots

CasinoCruise Registration Form Step 1 Desktop Device View
CasinoCruise Registration Form Step 2 Desktop Device View
CasinoCruise Registration Form Step 3 Desktop Device View

BANKING AND PAYMENT METHODS

Online casinos often fail to provide enough banking options for players, but that’s not the case with Casino Cruise. In fact, it did a pretty good job of making payments possible in many countries around the globe. Here’s a list of all methods you can use to make a deposit and, ultimately, play casino games on the site:

  • Visa
  • Visa Electron
  • Apple Pay
  • Mastercard
  • Maestro
  • Interac
  • Interac e-Transfer
  • Paysafecard
  • ecoPayz
  • MuchBetter
  • AstroPay
  • Neosurf
  • iDebit
  • Instadebit

As you can see, there’s a pretty decent selection, and all of the deposit options are instant, even methods such as Interac and iDebit, which make online bank transfer possible. The minimum deposit limit for the online casino at hand is $10, but the maximum ranges from $400 to $5,000, depending on which platform you select.

Withdrawal Speed

The list of methods you can use to cash out your winnings looks a bit different. Here it is:

  • Visa
  • Visa Electron
  • Apple Pay
  • Mastercard
  • Interac e-Transfer
  • ecoPayz
  • Online bank transfer
  • MuchBetter
  • AstroPay
  • Neosurf
  • iDebit
  • Instadebit

The minimum amount you can withdraw is $10, whereas the maximum is capped at $3,000. Also, withdrawals usually take one to five business days, except when using ecoPayz, MuchBetter, AstroPay, and NeoSurf. Withdrawals with these options are instant, on paper.

In reality, the platform often stalls withdrawals, which has been one of the major complaints among the users.

Finally, it’s safe to say that all banking options accept Canadian dollars, as well as several other currencies.

Average Based on 4 real users

REQUEST DATE
COUNTRY
BANK METHOD
REVERSE TIME
PAYOUT HRS:MIN
ID REQUIRED
WEEKEND REQUEST
AVERAGE
108:15
123:15
01 July, 2015
Canada
EcoPayz
37:00
37:00
No
No
31 July, 2015
Finland
Neteller
48:00
48:00
No
No
26 August, 2015
United Kingdom
Visa Debit
60:00
120:00
No
No
26 August, 2015
United Kingdom
Neteller
288:00
288:00
No
No
COMMENTS verification took a total of 10 days, withdrawal took 44 hours from then

Responsible gaming

Responsible gambling and fair play are important to the Casino Cruise team. The platform is part of the Responsible Gaming Foundation and BeGambleAware. Moreover, there’s a page dedicated to responsible gaming where players can learn how to impose limits on their play or completely self-exclude from Cruise Casino. Furthermore, the page provides information on gambling counselling organizations that players can get in touch with if they think they have developed a gambling problem.

Customer support

Casino Cruise features a dedicated customer support team that you can get in touch with by using the live chat feature. Alternative customer service options include phone support and email support. The official phone number for Canadian players is 16474845606.

Customer support is available 24/7, although you might have to wait a couple of hours before one of the available agents gets in touch with you via phone or the contact us form. If you’re using live chat, you should be able to contact support in minutes. You can find the Live Chat button in the lower right corner of the screen.

KYC

Casino Cruise is KYC and AML compliant like many other regulated online platforms. The team behind the platform reserves the right to perform KYC checks within a reasonable time. These are usually performed on players’ deposits to verify their identity and ensure no illicit activity is related to their accounts. Usually, Casino Cruise requires an identification document and a document that serves as proof of residence.

Website Experience and Features

Desktop and Mobile Gaming

Casino Cruise is an instant play casino, which means you just need to load a game in your browser to start playing it. The platform doesn’t feature a stand-alone mobile app, but it’s still a mobile casino, as it’s optimized for small screens.

In other words, you can access the mobile casino and enjoy online gambling on the go just by loading the platform in your mobile browser and logging in. Many other casinos find this approach even better than building a native app, as it saves players from taking additional steps, including downloading a mobile application.

Unique Features

Casino Cruise’s offer is decent, although most of its features aren’t that unique, and you can find them on many other platforms. Still, it excels in some areas, so let’s check them out in our online casino review.

First, Casino Cruise has a substantial game portfolio. Apart from hundreds of slots, you’ll find plenty of great table games, and most of them come with live dealers. Since it has titles from leading software providers, players can enjoy a wide array of popular games on both desktop and mobile devices.

Second, the site features relatively low minimum deposit and withdrawal. Players can cash out as little as $10 using a wide array of payment options.

Third, the site is trustworthy and secure. It’s licensed and regulated by the Malta Gaming Authority and the UK Gambling Commission. The latter is very selective regarding which casinos should receive their gambling licences, so getting one is no small feat.

Brand games

Providers

Casino Cruise features more than 1,300 casino games from leading providers, including Evolution Gaming, NetEnt, Microgaming, Play’n GO, Quickspin, Yggdrasil, Red Tiger, iSoftBet, Relax Gaming, Pragmatic Play, and Skywind Group.

Slots

Slots make up the most significant part of the game selection on the platform, as there are hundreds of titles. If you’re a fan of classic slots, you’ll enjoy titles such as Mystery Joker, Triple Tigers, 3-Hit Pay, Irish Gold, Lucky Diamonds, Ace of Spades, and many others. The Casino Cruise website offers a separate category for classic slots, meaning you’ll be able to find all popular vintage titles grouped in one place.

If you prefer playing modern slots in an online casino, you can check the Video Slots section, where you can find the latest titles from some of the providers we mentioned above. They include titles such as Rich Wilde and the Book of Dead, Starburst, Big Bass Bonanza, Wolf Gold, Gates of Olympus, 9 Masks of Fire, Finn and the Swirly Spin, Temple Tumble Megaways, and many other options.

Since there are so many slot games, you can always use the search function at the top of the casino lobby and enter the name of the game or provider you’re looking for. Casino Cruise is one of the few online casinos with such a powerful search engine. Of course, apart from video slots, you can search for many other games available on the site.

Live Dealer Games

If they join Casino Cruise, fans of live casino games will have a lot to look forward to, as it features dozens of games featuring real dealers streamed live. Evolution Gaming and Pragmatic Play provide all live casino options.

Table game players will find some popular live games, including various Live Baccarat, Live Blackjack, and Live Roulette titles. On top of that, there are less popular options, including Sic Bo, Fan Tan, Craps, and more.

If you enjoy live game shows, you’ll find quite a selection in Casino Cruise, including Dream Catcher, Mega Ball, Lightning Dice, Monopoly Live, Gonzo’s Treasure Hunt, and others.

Roulette

There are 28 different Roulette games available in the online casino, with most of the options being in the form of Live Roulette. Some are even available in other languages, such as French Roulette, Deutsches Roulette, and Svensk Roulette.

You should also pay attention to a number of Auto Roulette options, which feature a live-streamed roulette wheel but no live dealer.

Blackjack

Since the number of Blackjack players per live casino room is limited, we didn’t even bother counting all Blackjack options. There are dozens of options, and all of them are great. Almost all these games are live casino titles, meaning there are few RNG blackjack options on the site.

Video Poker and Other Table Games

Even though Casino Cruise makes it easy to find your favourite games, we didn’t like that there weren’t separate sections for video poker. Therefore, we performed a manual search and found that most of them are available, including classics, such as Joker Poker.

There are many other table games on the popular gambling site, such as Baccarat, Sic Bo, Craps, and more. We particularly liked the Other Games section, where we found Bingo, Pachinko, Scratch Cards, and more.

Progressive jackpots

Many popular slot games on the platform are also progressive jackpot games, which means you can win huge prizes if you’re on a lucky streak. Some progressive slots on the Casino Cruise online casino are Reel King, Gonzo’s Quest Megaways, Divine Fortune, Piggy Riches Megaways, Mega Fortune, and others.

The game selection in the Jackpot Slots section is quite fascinating, as you can play 75+ jackpot games, with some of them offering millions of dollars in prizes.

About the Team and History

The platform is operated by Genesis Global Limited, a company incorporated in Malta. Genesis also runs several other popular online gambling sites besides Cruise Casino, and all of them are moderately successful. Therefore, the team behind the platform has plenty of experience in the industry.

Complaints and Track Record

Unfortunately, Casino Cruise isn’t the most beloved casino out there, as there are plenty of player complaints. According to our forum members, even though it has a decent game offer and great bonuses, Casino Cruise is still somewhat shady.

Many users complained about the casino confiscating funds or stalling withdrawals. Therefore, we advise starting small on the platform to avoid risking your funds being taken away. All in all, you shouldn’t forget that the casino is in the grey zone, so these things are bound to happen, and playing on it comes with certain risks.

Casino Facts

FoundedSeptember 2014
Accredited at CasinomeisterMay 2015 - Feb 2018
JurisdictionsMalta Gaming Authority, UKGC
Casino representativeSupport Manager
Affiliate programAffiliate Cruise
Is this casino certified at CasinomeisterNo
Payout time0-5 hrs
Reverse timeNo Reverse Time
Payout limits€22,000 per month, VIPs €50,000 per month
Weekend payoutsYes
Locks withdrawalsNo
English, Finnish, German, Norwegian, Russian, Swedish
Abaqoos, AGMO, Bank wire transfer, Boleto, CartaSi, Dankort, DineroMail, Diners Club International, dotpay, EC-ELV, EcoPayz, eKonto, eNETS, Entropay, ePay.bg, EPS, Euro6000, Euteller, FundSend, GiroPay, iDEAL, instaDebit, Instant Bank, Laser, Lobanet, Maestro, MasterCard, Moneta, Multibanco, Neosurf, Neteller, Nordea, Online Bank Transfer, Postepay (by Skrill), Przelewy24, QIWI, Skrill, Skrill 1-Tap, Sofortuberwaisung, Solo, Swedbank, Switch, Teleingreso, Todito Cash, Trustly, TrustPay, u net, Visa Debit, WebMoney
Bank wire transfer, CartaSi, Dankort, Diners Club International, EC-ELV, EcoPayz, eNETS, Entropay, Euro6000, instaDebit, Laser, Moneta.ru, Neteller, Postepay, Skrill, Visa, Visa Debit, Visa Electron, WebMoney
Casinomeister
ConnectConnectConnectConnect

The man with the plan here at Casinomeister. Bryan Bailey has been running Casinomeister since its launch in June of 1998. He has watched the industry grow from its primeval stage to what it is now. The Meister has attended nearly 100 conferences in the past 20 years and has either been a speaker or a panel moderator for at least 60 events. He has always been an advocate of fairness and reason and is known to like German beer, a good Scotch, and astrophotography.
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