August 2016

This is the summary of August 2016’s “Player Arbitration” – complaints submitted to Casinomeister via here.

Player Arbitration August 2016

DATECASINOSOFTWAREJURISDICTIONTHE PROBLEMBONUSCOMMENTSSTATUSLINK
01 AugSmart Live?Malta, UKGC licence surrenderedAnother case of SmartLive stalling payments. This time the player had tried to WD over £5000 in two installments.nSmartlive stalled on this one until they turned into a pumpkin and nobody got nothin’. Wankers!closedPublic Complaint
01 AugDreams CasinoRTGCosta RicaPlayer reported that the casino was stalling on payment of $1000.nCasino reported having had “processor issues” but the rep was on the ball and got the player paid in full.resolvedPrivate complaint
1 AugMr GreenMicrogaming, NetEnt, etc.Malta, UKGCPlayer said they’d set a £5 loss limit, had it confirmed by Support, but had then been able to come back and lose £3000+.nCasino reviewed the case, decided that they were in error and reinstated the player’s pre-loss balance.resolvedPrivate complaint
2 AugLeo VegasNet Ent, Evolution, IGT,Malta, UKGCThe casino had closed player’s account and confiscated his balance of €150 because he’s had a previous account. Player said he didn’t remember that. Casino said the confiscation was “to make you remember and get help”.NCasino wouldn’t discuss the case details but the player soon reported that their balance had been restored and withdrawn.resolvedPrivate complaint
3 AugBetchanNetEnt, QuickfireCuraçaoPlayer said the casino had been giving him a hard time with his bonuses, wasn’t paying on WDs in proper time.yTurned out the casino had good evidence that the player was running multiple accounts and was simply trying to bully the casino with frivolous complaints. Case was thrown out, player was banned from Casinomeister.fraudsterPrivate complaint
6 AugCasino Royal ClubRivalCuraçaoPlayer reported having tried for three months to get a $6000 WD processed and paid.YCasino never responded to the player’s case: a Warning is due.closedPrivate complaint
10 AugThrillsNetEnt, MicrogamingMalta, UKGC, CuraçaoPlayer reported that the casino had confiscated his £400 balance because he had self-excluded at a sister casino. He also said “I do not have time to read through all the terms and conditions of a casino website”.nPlayer has no time to read Terms? No worries, we have no time to waste on pointless complaints. Case closed!closedPrivate complaint
11 AugVirtualRTGCosta RicaPlayer said they’d had problems with a WD but the PAB has errors that needed to be corrected before we could proceed.nPlayer went AWOL, never responded. Case discarded.closedPrivate complaint
13 AugMygocasino??Player says they had taken a bonus, won, completed WR and wanted to WD but the casino demanded further WR.Y?The case was incomplete and the player was frequently AWOL. Eventually we had to close the case for lack of necessary info.closedPrivate complaint
13 AugPlay7777NetEnt, Yggdrasil…CuraçaoPlayer had tried to WD €10000 but the casino denied it saying the player had played restricted games.yWayback showed the player’s games were not restricted 24 hours before they played. Asked the casino for a specific date and time on the relevant Terms changes and they would not respond.pending roguePrivate complaint
15 AugSlotasticRTGCosta RicaPlayer claimed the casino was stalling on a €180 WD.nPlayer turned out to be a fraudster: case closed and player kicked to the curb.closedPublic Complaint
16 AugfonecasinoSaucifyCuraçaoPlayer reported the casino had denied a €150 WD claiming the player had accounts “elsewhere in our group”.yCasino never responded to the player’s case: a Warning was posted.closedPrivate complaint
21 AugPark LaneFakeMalta, CuraçaoPlayer was having problems with a €3000 WD.ySorry, this casino is listed in the __Roge Pit__ and therefore this complaint is not eligible for the PAB service.in the pitPrivate complaint
26 AugChanceHillEndorphina, Microgaming, NetEnt…Malta, UKGCPlayer reported having problems with a £1000+ win.yPlayer was posting on the forums at the time of submitting the PAB, ended up posting that the problem had been resolved. Case closed.resolvedPrivate complaint
27 AugComeOnNetEnt, MicrogamingMalta, CuraçaoPlayer claimed that the casino was not paying a €1000 WD, described problems with bank cards etc.nThe casino Support people weren’t particularly helpful but their affiliate manager was able to get them to take a second look at the players case and apparently payment was made. The player had goen AWOL by this time and was unable to confirm the payment.resolvedPublic Complaint
28 AugVideoslotsYggdrasil, NetEnt, IGT…Malta, UKGCPlayer claimed the casino was dragging its feet over a €70 WD.nTurned out the player had spelled their own name wrong. The casino’s rep on our forums was able to get things straightened out.resolvedPrivate complaint
29 AugDiamond ReelsRTGCuraçaoPlayer claimed to have won almost $5000 during a tournament but the casino later said the winnings were capped at $100.nAfter a lot of back and forth the casino offered the player a $1500 settlement with apparently was taken and played away. The player confirmed this: case closed.resolvedPrivate complaint
30 AugSupernovaBetsoft, Rival…CuraçaoPlayer complained bitterly about casino mistreatment over a $150 WD.nIt turned out the player had been rather impatient with the casino and had charged-back all of their casino deposits _before_ they’d filed the PAB: case closed and player booted out the door.fraudsterPrivate complaint
31 AugBetiveNetEnt, Quickspin…Malta, CuraçaoPlayer’s complaint was that €2500 was denied because of “max bet” violations.yThe casino’s General Terms cited “max bet” on promotions at €10 but the player’s specific bonus had further limited that to €5. Player didn’t read the Bonus Terms. Casino returned the player’s deposits but the player was now unavailable to confirm that.closedPublic Complaint
Total Complaints = 19 | Bonus related = 42% | * Bonus Issue