Gala Review

Advantage player Issues

By Casinomeister Jan 17, 2022

Casinomeister's Verdict

A solid casino brand, but this is the McDonald’s of online casinos. They have become too large for their britches in our opinion, and don’t really get involved with the player community.

In this Gala Casino review we’re going to be taking a look at what the site offers – and we’ll show you why it’s an online casino well-worth checking out for yourself.

A solid online casino with a strong reputation

7.9 Our Rating
6 Player Rating
Payout speed
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Withdrawal limits
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Customer service
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Software & Games
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Gibraltar, UKGC
Microgaming, NextGen Gaming, Playtech, IGT...

First Impression

Gala Casino was listed here off and on in the Accredited section from August 2012 until October 2015. In the beginning, all was well. They had a motivated marketing team who was pretty much on the ball.

But after a year or so, things began to get pear shaped: they had a hard time committing to Casinomeister – specifically keeping a rep on the site who could properly monitor the forum. It came to a crisis when an advantage player was denied his winnings due to the fact that he played the wrong games. One thing led to another and the casino found itself in the rogue pit – but for only a brief time.

We believe that most players will never have an issue with Gala Casino – which is a generally good casino. But advantage players should avoid playing there at all costs. Keep reading our Gala casino review to find out more about the casino – and read real player reviews!


  • Fast payouts

  • Solid company

  • Decent welcome bonus offer

  • Great selection of games


  • Out of touch with players

  • Not Accredited


As with almost all online casinos, Gala Casino provides new customers with a welcome bonus – and there’s also some other promos going on which we’re going to be taking a look at below.

Welcome Offer

The main Gala Casino bonus is pretty decent, and this generous deposit bonus is available to be claimed by virtually all new players. The Gala Casino bonus is delivered in the form of a 100% matched deposit bonus up to $400, and, with wagering requirements of just 20X, you stand a really good chance of converting the bonus funds into real cash at the casino.

Gala Casino is incredibly transparent with the terms and conditions of their welcome bonus, and you’ll easily and quickly be able to see which games you can play with the welcome bonus – and which games you can’t play – along with other relevant terms and conditions from the main terms page.

No-Deposit & Free Spins Offers

At the time of writing, Gala Casino doesn’t offer any no-deposit bonuses or free spin-specific bonuses. However, if this changes in the future we’ll update this Gala Casino review accordingly.

VIP and Loyalty Programs

The loyalty program at Gala Casino is called Gala Rewards, and this is open to all players.

Gala Rewards is the way to keep track of your continued loyalty through each stage on your way to achieving access to bigger and better benefits. When you play, you’ll earn points each time you place an eligible bet – and these points can then be redeemed for bonuses, many of which carry very low wagering requirements, or are wager-free!


Whether you want to relax playing slot games, or want to try newer online gaming machines, Gala offers pretty much all the banking methods you could ever want – and you’ll be able to make deposits and withdrawals using a number of banking options.

The casino accepts all major debit and credit cards, along with various EWallets as banking methods, and you can also make deposits and withdrawals through bank transfer at the online gaming site.

The minimum deposit for most payment methods is just $10, although the minimum deposit may be bigger for those using bank transfer.

Withdrawal Speed

Provided you’ve met the wagering requirements of any bonus you’ve claimed, making withdrawals at the online casino is easy and fast – and they’re one of the quickest casinos when it comes to processing withdrawals.

There’s virtually no withdrawal limits, and once your account is verified, you shouldn’t have to wait longer than a few hours for any withdrawals you make to be processed.

Average Based on 8 real users

13 September, 2015
13 September, 2015
13 September, 2015
07 April, 2016
United Kingdom
07 April, 2016
United Kingdom

Responsible gaming

Here at Casinomeister, we take great care to look at the responsible gambling tools available at an online casino when putting reviews together, and while writing this review, we were happy to find that the site does indeed offer a wide variety tools that players can use to ensure their online gambling doesn’t get out of control.

The most commonly-used responsible gambling tool is the deposit limit function, and this limits the amount of money you can fund your account with, on a daily, weekly or monthly basis. Once you’ve set this limit, if you wish to remove or increase it, you’ll need to wait 24 hours. Lowering the limit takes place immediately.

In terms of other responsible gambling tools on offer, the online casino also allows players to take a time-out; this closes your account for a period of between 24 hours and six years.

You can also choose to use their self-exclusion function if you like, which completely shuts off access to your account for anywhere from 6 months to five years. However, you should use the function with caution, as it’s irreversible, and it will also close any online casino accounts you hold with other sites running on the same online gambling license.

Customer support

When it comes to customer support, Gala Casino does a fairly decent job. While their customer support team doesn’t work 24 hours a day, 7 days a week, it’s incredibly easy to get in touch with the team – something that’s not the case with all online casinos.

Whether you’ve got questions about the main deposit bonus, the welcome bonus, want to know which real money games your deposit bonus can be used on, or are wondering where your free spins are – the customer support team at Gala Casino will be happy to help.

They’ll also be able to walk you through your banking options at Gala Casino, along with helping you enjoy their instant play games and progressive jackpot games. The easiest way of contacting the customer support team is to use the live chat facility.

The live chat facility connects you to a trained operator in minutes, and you can then talk through your question in real time through the live chat portal. If you prefer not to use live chat, you can also contact Gala Casino through email and by phone.


Here’s what Gala Casino has to say about their KYC process:

“We want to make sure that playing with us always stays as fun as possible, so occasionally we’ll need to check that you’re only spending with us what you can comfortably afford. One of the ways that we’re committed to operating responsibly is to confirm where our players’ funds are coming from. This is also a requirement of the UK Gambling Commission. Any information we ask you to complete will help us ensure that you’re not spending more with us than you can afford to, and that the time you spend gaming with us is always enjoyable.

You might have received an email from us asking for some documents and information, Don’t worry – we only ask for what we need to verify your account and would never share any of your sensitive financial information with any third parties.

We want you to recognise when you’re receiving a genuine email from us, so we’ll never ask you to email your documents directly.”

From what we understand, Gala Interactive – the company who owns and operates the online casino – processes these documents very quickly, so you shouldn’t have to wait more than a couple of hours – if that – to be approved.

Website Experience and Features

Desktop and Mobile Gaming

When writing this casino review, one of the first things we did was create an account on the website. Some casinos make the procedure take forever, but not here; we were able to create an account, validate our email, and make a deposit all in under three minutes.

The website is simple to use and navigate, and we particularly like the game filter features, which let you browse through all of the multiple software vendors, themes, and game categories.

The casino is entirely mobile optimized, allowing you to play all of your favorite games on the go. To get to the mobile casino, just open the Internet browser on your mobile device and navigate to the casino.

You’ll be taken to the mobile-friendly edition of the site, where you can login or make an account. The mobile casino has hundreds, if not thousands, of games to choose from, and we found it to be just as quick and user-friendly as the desktop edition.

Gala Casino also offers a dedicated mobile app; this allows you to access their online gambling facilities from your mobile devices, and unlike most online casinos, this app is available to download on both Android and iOS devices.

Brand games


Gala Casino boasts an impressive selection of games, offered from some of the world’s leading software providers. At Gala Casino, you’ll find games from Amaya, Ash Gaming, Blueprint Gaming, Cryptologic, Endemol Games, Evolution Gaming, Fremantle, IGT, Mazooma, NetEnt, NextGen Gaming, Playtech, Quickspin, WMS and Evolution Gaming.

Slot Games

We think it’s fair to say video slots are the main attraction of Gala Casino. Gala Casino has hundreds of slots to choose from – including many hit NetEnt titles.

The Dead or Alive 2 slot, driven by NetEnt, was perhaps the most awaited sequel ever. It is as volatile as slots get, with 5 reels and 9 paylines. On the reels, you’ll be joined by outlaws Apache the Kid, Della Rose, Jesse James, Bell Star, and Billy the Kid. It has three free game features, including wilds that raise the multiplier by one and grant you more free games, as well as free games with sticky wilds and a 2x multiplier.

Then there’s the High Noon Saloon Free Spins feature, which makes use of the MAX principle. In the High Noon Saloon Free Spins feature, multipliers with 2x and 3x values will combine to produce massive payouts of over 100,000 times your bet – and you’ll find it available to play under the ‘slots’ section.

All of the video slots at Gala Casino can be accessed by clicking the ‘slots’ tab at the top of the page.

Live Dealer Games

Live dealer gaming is more popular than it has ever been before, and whilst we were writing this casino review, we were really happy to find that the site chose Evolution Gaming to provide their live games. Evolution Gaming are, by far, the market leader in the live gaming world, and their state-of-the-art gaming software allows players from all over the world to stream high-definition, real-time casino games directly to their mobile device or computer.

Within the live dealer casino, you will find a plethora of different casino table games to choose from including many different variations of classics like Roulette and Blackjack. What makes Evolution Gaming really special, however, is the fact that they have also developed a number of rather unusual live casino games.

For example, Monopoly Live is a great example of one such game, and this combines a wheel of Fortune type format along with the type of bonus round we are used to seeing in video slot machines. Most of the live dealer casino games at Gala Casino can be played for relatively small stakes too, so you don’t have to worry about having a large budget to begin playing the live dealer games on offer.

Table Games and Video Poker

When it comes to casino table games, Gala Casino offers a wide variety of choices – and you’ll find everything, including European Roulette, American Roulette, French Roulette, Blackjack, European Blackjack, Professional Series Blackjack, and Double Exposure Blackjack, Casino Hold’em and Red Dog and Casino Hold em. You’ll also find some cool variations, like Blackjack Switch, Stud Poker and more.

Gala Casino offers a really decent selection of casino table games actually, and we found more games than most online casino sites tend to offer today. All of the casino games at Gala Casino can be found under the ‘casino games’ tab.

The video poker selection at Gala Casino isn’t as big as some other online casinos – but they do offer a decent selection of real money video poker, and you’ll find these real money games under a dedicated tab. One of the most popular video poker machines is Deuces Wild – and all games are available in instantly play mode.

Progressive jackpots

Gala Casino offers a decent selection of progressive jackpot slots. As many other casino reviews correctly state, the progressive jackpot titles aren’t just slot games either; Gala Casino offers real money progressive jackpot casino games and video pokies, and Gala Casino is one of the best sites to play progressive jackpot games at – their progressive jackpot online gambling offering is massive.

What’s more, the Gala Coral Group is so big that if you win any of the progressive jackpots, you shouldn’t have any issues getting paid out.

About the Team and History

Gala Casino is famed around the world – largely for its bingo – and the site has been around for many years, owned and operated by Gala Interactive. While many believe Gala Casino to be focused on the United Kingdom market, they actually offer instant play gaming to those all over the world, and the site is licensed and regulated by the UK Gambling Commission and the Gibraltar Gambling Commission.

Gala Casino also operates a number of land-based casinos, and the casino is licensed to offer real money bingo at their many venues around the UK.

Complaints and Track Record

Check out the forums and you’ll find mixed reactions to Gala Casino. Here’s what some of our members have to say:

“Gala/Coral is a disgrace. If you notice in their terms as well it states that if they cant verify you they will refund your deposit unless you have lost. This occurs whether it is a fault of theirs or not. Another win,win for a casino and a loss,lose for a player 🙁 I’ve posted already about their weekly cashback scheme which only works if you are lucky enough to win in the previous week. Their reps don’t seem interested. Their support takes ages to respond.”

“Just an update. The casino Rep Anthony has fully sorted this issue to my satisfaction! And went out of his way to solve this issue. Thank you so much Anthony for this! My faith in this casino is fully restored. :thumbsup: and I shall be playing there again.”

And, when their old rep was active in the forum, they had this to say:

“If you liked the energy behind the original Buzzluck…

You’ll love what we’ve got planned for the all new from Gala Interactive, a new division of the giant (3rd largest uk gaming company) Gala Coral Group. We’re a new division, an all new but vastly experienced team pulled from ALL the industry leaders with one goal in mind: to make egaming history by engaging and entertaining you better than anyone out there.

We’ve just launched (and our Grand Opening Daily Giveaway ends tomorrow! Get in now to win!) but it’s going to be a fun summer and an even more fun autumn as we roll out phase 2.

As CMO, I can’t be on the forum everyday–but Ciara will be here to take care of you. And you know I’m always an email away. It’s super great to be back on Casinomeister amongst the BEST players in the world! Come check it out and tell us how YOU think we need to improve–and we’ll be on it!”

Casino Facts

Accredited at CasinomeisterEx-Accredited
JurisdictionsGibraltar, UKGC
Casino representativeCasino Executive
Is this casino certified at CasinomeisterNo
Payout time0-5 hrs
Reverse time0-5 hrs
Weekend payoutsYes
Locks withdrawalsYes

The man with the plan here at Casinomeister. Bryan Bailey has been running Casinomeister since its launch in June of 1998. He has watched the industry grow from its primeval stage to what it is now. The Meister has attended nearly 100 conferences in the past 20 years and has either been a speaker or a panel moderator for at least 60 events. He has always been an advocate of fairness and reason and is known to like German beer, a good Scotch, and astrophotography.
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