Mr Play Casino Review

Rewarding Aspire Global's casino

By Jelena Isakov Oct 21, 2021

Casinomeister's Verdict

Mr Play casino has a nice layout – cute images with the mustache, etc. This is an Aspire Global white label casino – it has solid licensing but Euro 7K may turn off a lot of players. Proceed with caution.

5.2 Our Rating
0 Player Rating
mrplay.com
November 2017
Payout speed
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Withdrawal limits
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Customer service
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Software & Games
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Licensing
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Malta Gaming Authority, UKGC, Swedish Gambling Authority
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First Impression

This isn’t the best-looking online casino that we’ve tested, but it’s very similar to old-school sites favouring function over style.

The header menu displays the majority of the relevant directories, and you’ll also find a more detailed one at the top right corner. You can access everything with just one click.

Stability-wise, we experienced no issues with Mr.Play Casino. We’ve browsed through the site for around eight hours for this Mr. Play casino review, and it never froze or crashed in that period. The pages move quickly, and switching between segments is near-instantaneous. The games may take a while to fire up, but that’s nothing out of the ordinary. Overall, the buttons are responsive, and navigating the site is a breeze.

Our biggest gripe is with the layout. It leans too much on sub-menus, which are not organized consistently. It doesn’t feel overly cluttered, but it may take a while for rookies to adapt to the site’s structure.

With our assessment of the Mr. Play casino feel and usability, we’ve only begun breaking down the site’s offerings. By the time you read our full Mr. Play casino review, you’ll know whether this operator is the right fit for you.

Pros

  • Good licensing

  • Rewarding program

  • Plenty of banking methods available

  • Variety of software providers

Cons

  • Withdrawals might take up some time

  • Ridiculous monthly withdrawal limit

Bonuses and Promotions

Mr. Play’s welcome bonus isn’t exactly a game-changer, but it does provide a nice initial cash boost and a bunch of free spins. The casino comes up short when it comes to promotional deals for existing customers with only a few ongoing promos on tap, namely two prize contests. Lastly, the operator runs a rewarding loyalty program, giving active players a chance to pick up cool perks down the road.

No-Deposit & Free Spins Offers

While composing our Mr.Play casino review, we didn’t find any no deposit promotions on the site. As for free spin offers, you won’t be getting many of those either. Aside from the 100 free spins that come as part of the welcome package, there aren’t any free spin deals in the ongoing promotional campaign.

VIP and Loyalty Programs

As we briefly mentioned earlier, Mr.Play Casino hosts a loyalty program with a tiered structure that offers bigger and better perks depending on your loyalty status. As you spend money on the site and collect points, you’ll climb up the levels of the scheme, which will open doors to a variety of lucrative rewards. Benefits include bonus money, bonus spins, extra games, monthly rebates, higher deposit and cash-out limits, and a personal account manager.

BANKING AND PAYMENT METHODS

Mr.Play Casino offers a moderate selection of banking methods. Canadian users can get money on and off their accounts via PaySafeCard, Interac, Visa, MasterCard, ecoPayz, and MuchBetter.

Most of these methods work both ways, except PaySafeCard, which is a deposit-only payment method.

The minimum deposit amount sits at $10, equating to the qualifying sum required for the sign-up offer. There is no maximum deposit limit unless you set one on your account.

The casino doesn’t charge deposit fees, although your processing bank may incur some.

Withdrawal Speed

As we pointed out in the previous segment of our Mr.play casino review, all deposit payment methods are available for withdrawals, too, apart from PaySafeCard.

After submitting a withdrawal request, it takes approximately 48 hours for the casino’s finance team to review it. If approved, the funds should reach your bank account in the next two days, depending on the chosen method.

The minimum amount you can withdraw from your Mr.Play casino account in one instance is $10, which is about as low of a requirement as it gets. On the flip side, the maximum limit is set at a mere $7,000 per month, which will be a major hindrance for high rollers.

The operator charges a $1 processing fee for every withdrawal, regardless of the size.

On a more positive note, withdrawals are reversible; at least that’s what the customer support team told us.

Responsible Gaming

Mr.Play promotes responsible gambling through its channels and provides all sorts of resources and tools to help those that struggle with problem gambling. Via the Responsible Gambling page, you can learn about the potential risks of gambling and get tips on making better decisions when you play.

Also, users can set daily, weekly, and monthly deposit limits to control their spending habits and make sure that they don’t spend more than they can afford. If push comes to shove, you can enroll in the self-exclusion scheme, which would prevent you from accessing the site for a certain period or indefinitely.

Customer Support

Mr.Play Casino offers 24/7 support for any issues that may arise. The live chat service is available every day from 08:00 am CET to 00:00 am CET, and you can also seek a solution to your problem via email at [email protected]. You should also have a look at the FAQ section — it’s nicely put together and covers various topics.

KYC

Like most UKGC-licensed online casinos, Mr.Play complies with AML and KYC regulations. For those unaware, KYC stands for Know Your Customer and is a process whereby the operator requires its users to verify their identity and confirm that they’re of legal gambling age and that their payment details are correct.

This entails you having to send them a government-issued document like ID, passport, or driver’s licence, as well as proof of address — utility bill and/or a bank statement. No worries, you won’t have to jump through many hoops to pass the ID checks.

Just go to your account menu, open the document upload tab and provide the necessary documents. Most applications are approved within a day or so.

Website Experience and Features

Desktop and Mobile Gaming

All the games are available for instant play and accessible via PCs, laptops and a wide range of iOS and Android devices. You don’t have to download a client or software of any kind to get started — merely load the platform via your browser, and you can jump right in.

The casino has also released a mobile app for iOS and Android devices; you can download them via the Google and App stores.

Both the sportsbook and the casino are integrated onto the Mr.Play platform and utilize a unified wallet solution. This means that you can use both products with one account.

The user interface is easy to navigate and user-friendly. The design isn’t the prettiest, but it’s clean and uncluttered, which is what matters most at the end of the day.

Unique Features

Mr.Play doesn’t have any standout features that would give it the edge over its rivals. That said, the operator’s sportsbook is praiseworthy. It has odds for pretty much every sport under the sun, including obscure sports betting markets like weightlifting, sailing, rowing, and judo. You can also put a few bucks down on virtual sports, namely soccer and horse racing.

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Brand games

Providers

This is where Mr.Play Casino shines brightest. The gaming opus runs the gamut, featuring 1,000+ casino games from a slew of software providers, including high-profile brands like Microgaming, NetEnt, Play’n GO, Evolution Gaming, Pragmatic Play — the list goes on.

All of the main genres are on board, from slots to table games and live casino. You’ll even find a few niche options, namely scratch cards and instant games.

Slots

Slots occupy the lion’s share of Mr. Play’s game portfolio, with many classics available, including Ultra Joker, Divine Diamonds, Fruit Lines, and Super Wild Blaster. There’s also a nice selection of modern video slots with high-quality visuals and interactive bonus elements. Popular options from this category include El Paso Gold, Viking Smash, What the FOX!, Jack and the Beanstalk, and Alchemy Ways.

The games are available in demo mode, which means that you can take them for a test drive before engaging in real-money action.

Live Dealer

Mr.Play Casino boasts a formidable live casino, mainly powered by Evolution Gaming. You’ll find all the fan-favourite live casino games, including live variations of roulette, poker, blackjack, and baccarat, with varying table limits.

The game shows in this live casino are well represented, with Dream Catcher, Monopoly, Mega Ball, and Lightning Dice being a few popular variants. You can also get in on the action with offbeat games like Side Bet City, Namaste Roulette, 32 Cards, and Andar Bahar.

Video Poker and Other Table Games

If video poker games are your thing, you’re in for a big disappointment in Mr.Play Casino. Apart from Jacks or Better from Neogames, there isn’t much to talk about.

RNG roulette and blackjack games are nicely covered. The lineup includes 30+ titles from iSoftbet, Gamevy, and a handful of other software providers. Some of the titles you should add to your must-try list include 10p Roulette, Vertical Roulette, Blackjack Doubler, and Blackjack Multihand.

As great as the selection is, there is a catch— the casino doesn’t have a dedicated roulette or blackjack section, nor a table games wing, for that matter. You’ll have to track them down manually via the search bar.

Progressive Jackpots

If you’re interested in big-time payouts, progressive slots are for you. Unfortunately, Mr.Play Casino comes up short on this front. The only marquee progressive on offer is NetEnt’s Divine Fortune which has three jackpots. Other than that, you’ll come across a bunch of smaller, standalone progressives like Rainbow Jackpots by Red Tiger.

About the Team and History

Mr.Play Casino was launched in 2017 by a team of industry veterans and has since become one of the premier gaming hubs for Canadian online casino-goers. The brand is owned by Marketplay LT, a company registered in Malta, and the games are operated by Aspire Global International Ltd. We haven’t always seen eye to eye with Aspire Global. Still, its elite status in the iGaming hierarchy can’t be disputed.

The site is approved by three highly esteemed regulatory organizations, which is an impressive feat. It holds licences from UKGC, MGA, and SGA for its operations in Sweden.

Complaints and Track Record

Strangely enough, we haven’t received any complaints from users regarding Mr.Play so far. That said, we’ve seen several accusations on other portals regarding winnings not being paid out. There are legitimate reasons for a player not getting paid, so we’ll give them the benefit of the doubt. Still, we urge you to proceed with caution, at least until we get some feedback and confirm that Mr.Play Casino runs a clean business and doesn’t cheat players in any way.

Casino Facts

FoundedNovember 2017
AccreditedNope
JurisdictionsMalta Gaming Authority, UKGC, Swedish Gambling Authority
Is this casino certifiedNo
Payout time24 hrs
Reverse time24 hrs
Payout limits€7,000 per month
Weekend payoutsNo
Locks withdrawalsNo
English, Finnish, Norwegian, Swedish
Bancontact/Mister Cash, Bank Transfer, EcoPayz, Entropay, EPS, Euteller, Fast Bank Transfer, instaDebit, MasterCard, Neteller, Paysafe Card, Skrill, Skrill 1-Tap, Sofortüberweisung, Trustly, Visa, Wire Transfer, Zimpler
Bank transfer, EcoPayz, Entropay, instaDebit, MasterCard, Neteller, Skrill, Skrill 1-Tap, Trustly, Visa, Wire Transfer
Jelena Isakov

Jelena Isakov

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Jelena Isakov is the accounts manager at Casinomeister, and our main representative at iGaming conferences and other professional gatherings. She enjoys being the “good cop” at Casinomeister.

She has a law degree, but lost interest in this when she fell in love with iGaming. This love affair has lasted now for about eight years.

Jelena may just live in Belgrade, Serbia, but she strives to discover as many new places as possible around the world. She is passionate about music and dance. Her favorite bands are Suede, Duran Duran, Tame Impala, The Cure, Vaya con Dios, Royksopp, loads more…

She also enjoys movies – her favorite is “GIA”, but she also recommends – “The others”, “In Bruges”, “Only lovers left alive”, “Prisoners”, “Gone Girl”, “Vicky, Christina, Barcelona”. Favorite directors: Woody Allen, David Fincher and Jim Jarmusch.