Casumo Review

Casumo Review

"Used to be great - fell from grace at Casinomeister"

Last Updated: Jul 21, 2020 - by
CM Shield
CM Rating
7.4/10
Star
User Rating
7.4/10
Mobile Ready
Accepted
Casumo Review
CM Rating
7.4/10
User Rating
7.4/10

Casumo Review

"Used to be great - fell from grace at Casinomeister"

Accepted

Pros

  • Fast payouts
  • Unique and intuitive loyalty program
  • Excellent assortment of games
  • Weekend Cashouts

Cons

  • Bank wires and payments to Visa might take a few days
  • SOW requirements may be a bit draconian
  • No longer accepting new UK players

Overview

First Impression

Casumo Casino was a pretty good casino. They were consistently scoring +9 points since being listed as an Accredited casino at Casinomeister. This high score was mainly due to their software selection, unique approach to gaming, fast payouts, no withdrawal limits, and weekend withdrawals. But that was then – this is now.

They were removed from the Accredited section in the Spring of 2017 when several of their affiliates were using deceptive advertising. It took some time – but after a painful amount of time of convincing them to do the right thing they corrected their advertising partners. At this point, their staff assured me that they would maintain the standards of an Accredited casino, so they were brought back on.

Then in 2020 came the issues surrounding UK players and their Source of Wealth documents. There were some excruciating problems – many of which can be perused in this thread Casumo Source of Wealth Issues – some of these could have been solved by the casino rep – or at least addressed by him, but the rep went into silent mode letting the thread spin out of control.

Furthermore, the casino was letting their players continue to deposit and play while their documents were under review – which Casumo claimed could take up to 30 days. This may seem innocuous at first glance, but the idea behind the SOW document review is to ensure that players are able to properly fund their casino accounts without causing undo “harm” like gambling their childrens’ college funds away – using their boss’s credit card, etc. During this pending period of a 30 day SOW review, the players would not be able to withdraw…lest we forget that the nature of the gambling beast is to play back one’s winnings. I find this predatory towards a player’s experience and unbecoming of an Accredited Casino at Casinomeister.

Additionally, the casino representative became either disinvolved, disinterested, or both. Casinomeister and Casumo go back to the early days of Casumo’s conception when I was even asked to give thoughts on what seemed to be a innovative new approach to a player friendly site. I have supported Casumo’s mission, defended them in the public fora when they were unfairly attacked, and have given them kudos during presentations at online gaming industry events. Sadly, I can’t find a way to defend them now – and leaving them in the Accredited section puts my reputation at stake and devalues the Accreditation status at Casinomeister.

Winners Screenshots

Deposit & Withdrawal

Accepted currencies:
CAD EUR GBP
Deposit Methods:
Bank wire transfer GiroPay iDEAL MasterCard Neteller Paysafe Card PugglePay Skrill Sofort (by Skrill) Visa
Withdrawal Methods:
Bank wire transfer Neteller Skrill Visa Visa Electron
Cashout time
0-5 hrs
Reverse time
0
Weekend Cashouts
Yes
Payout Limits
None
Lock Withdrawals
No

Signup Speed

Country Checks
KYC
Age Verification
Strong Password
Mobile Needed
Validation Speed
Fast

Their sign up process is pretty quick – and it is thorough. You will need a mobile number in order to register. You will also be offered a sign up offer while registering. This depends on your country of origin. Be prepared to provide source of wealth documents.

Payout Speed

Meister Minions are those members who volunteer to be our secret shoppers of sorts. They collect data for us to sue for our reviews like payout times. If you’d like to find out more, please check out the following page: How to become a Meister Minion

Games & Software

Casumo Casino is powered by Blueprint Gaming, Edict eGaming, ELK Studios, Evolution, Greentube, IGT, Microgaming, NetEnt, NextGen Gaming, NYX Gaming, Play’n GO, Push Gaming, Quickspin, SG Gaming/WMS, and Thunderkick.

Casumo has over 600 slot games to include over 90 progressive jackpot games which includes the ever so popular Mega Moolah and Mega Jackpots.

There are over 90 table games to include many types of Roulette, Blackjack, different flavors of poker, and Blackjack.

And of couse Live games are there as well. Simply said, Casumo has just about everything games for everyone – except decent video poker. You will only find that at a downloadable Microgaming Casino.

Mobile Experience

Responsive

I am pretty sure Casumo was designed for the mobile player. It’s sleek and has a great feel. Most of their games can be played in your iphone, tablet or android device.

  • iPhone
  • IPad
  • Android
  • Windows Phone

General Information

Founded
October 2012
Accredited
No
Publicly traded
Mobile
No Deposit Bonus
Affiliate program
Casumo Affiliates
Live Games
Jackpots
Loyalty program
Certified
Casino Reps
Review Published
Website
Contact
Licensing Jurisdiction
Supported languages
Authorized Countries
Phone contact

There’s Help Centre and also Player Community as well, for any queries and questions you have

User Comments and Experiences

The following reviews are from our Meister Minions – many of whom are extremely experienced players. Some of our members have been playing for up to two decades online. These folks are dedicated to the Casinomeister mission – there is no BS here.

April 29, 2020, by colinsunderland
reasons being, payout times are getting slower and slower, they have selectively removed the lock button for some players, their SoW requests have gone ridiculously impossible to complete for some customers, they hold withdrawals to ransom while doing them, but happy to take deposits at the same time. Also, the rep was excellent at one point, but now seems as if he is gagged from saying anything by his bosses.

Apr 15, 2020, by aodat2
I have not rated them at all but…

They seem to be getting from Very Good –> Good –> Mediocre (see where this trend if leading?)

It’s not just because of my experience with them. But it seems that they have now taken the “Lock Funds” out of their “Withdrawal” option. So basically once you make a withdrawal, you are NOT allowed to lock the funds. You can cancel it anytime you want to.

Further to that, it seems that their “Lightning Fast” withdrawal is getting slower and slower. My withdrawal was processed in more than 24 hours. Plus they are screwing it up. In fact if you look at the numbers, it seems that a lot of withdrawal are getting slower and slower from them.

Made a withdrawal, given 2 options –> Got rejected because they wanted me to use Option #3 which doesn’t exist and could not even be done on my end or even their end.

With the amount of problems I’ve seen with this casino, I do believe the accreditation might need to be looked into and perhaps something needs to be done in order for them to have such high ranking.

(editor’s note: the Casinomeister Rating is based on a mathematical formula found here: CM Ratings Explained

Dec 28, 2019, by bamberfishcake

Played for a couple of years and has always been smooth sailing for me.
I like the look of the site, plenty of providers and the races tend to involve low rollers also. Lots of competitions and promotions though i would like to see a bit more of a reward for loyalty and Trustly as a payment option but all withdrawals have been quickly processed.

RTP, Customer Service and Rep Involvement with Casinomeister are all top with some competitions to add for community members.

Dec 23, 2019, by dunover

After my bodged SoW and BS affordability checks, cannot rate them a 9 any more.

Mar 15, 2019, by sapit222

Ive been a member at Casumo since 2013 and its always been a good casino.

Time for payouts varies from 1 hour to a day (Skrill and Trustly).

Friendly chat support.

Lots of games from many different providers.

*It would be great if they had a search option for providers, not just games, or a design like Videoslots where you can scroll through many of their providers.

They get 8/10.

Mar 7, 2019, by SteveBr

Played at Casumo quite a lot and really like it. Payouts are processed quickly and usually take a couple of days to reach my account (via debit card).

There are regular “valuables” as they call them, ranging from free spins to deposit offers. All rewards from valuables are subject to 30x wagering requirements.

Mar 6, 2019, by lotusch
Play here a lot, fun website, fast WD’s to Skrill. Would have scored an 8 or 9 but had a WD issue this week which I was not happy about. CS did not really try to find a solution at that time. WD now received so that issue is closed.

Will still play here as it is a good place.

Verdict

Software
Jurisdiction
Reverse Time
Cashout Time
Weekly Withdrawal Limits
Meister Points

Casinomeister's Verdict

Was a pretty good casino – awesome selection of games, fast payouts, fair terms and conditions. Pretty much everything you should be looking for. But their Source of Wealth requirements and their lack of response leave much to be desired.

Rating

7.4/10

Forum threads

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Started by Iamfozzzz, 6 months ago
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4 months ago
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6 months ago
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6 months ago
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7 months ago
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2 years ago
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Latest News

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