Emu Casino Review

Nice selection of slot games

By Jelena Isakov Dec 5, 2022

Casinomeister's Verdict

They seem pretty good, but I would wait until they are properly licensed in the EU before going further. Check out our full review below to learn more.

Great selection of video slots

7.2 Our Rating
7.4 Player Rating
www.emucasino.com
July 2012
Payout speed
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Withdrawal limits
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Customer service
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Software & Games
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Licensing
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Curaçao Master License 365/JAZ, Kahnawake
iSoftBet, Microgaming, GameArt, Evolution Gaming, 1x2 Gaming, MultiSlot, Playson, Betsoft Gaming, Oryx Gaming, Rabcat...

First Impression

Emu Casino seems to have it all. They have games from the following providers: iSoftBet , Microgaming , GameArt , Evolution Gaming , 1×2 Gaming , MultiSlot , Playson , Betsoft Gaming , Oryx Gaming , Rabcat , Big Time Gaming (BTG) , 2By2 Gaming , Iron Dog Studio , Pragmatic Play , Quickspin , NextGen Gaming , Habanero , and Xplosive.

Signing up is easy at Emu Casino – their website is intuitive, and you can upload you KYC (know your customer) documents right away so they can be approved while you are hoping to win something.

You are also able to set limits and cool off periods for your account. So Emu Casino is right there in the midst of making sure that their players have a safe place to play at.

The downside is that they are only licensed in Curaçao – master license number #365/JAZ which means that there is no player protection – you are pretty much at the whim of the operator.

They also have withdrawal limits which seem a little tight. $2500 per month for credit cards, $10,000 for bank transfers.

Pros

  • Nice selection of games

  • 24/7 Support

  • Nice welcome promos and Casino Races

Cons

  • Licensed in Curacao

  • Only in English

BONUSES AND PROMOTIONS

Emu Casino offers a great selection of bonuses and promotions. You can check all of these bonuses out by clicking on the “promotions” button located on the navigation menu on the left-hand side of the screen.

Emu Casino tries its best to provide something for everyone. In the following section of our review, we will be looking at some of the various bonuses and promotions we found when writing.

Welcome Offer

No online casino is complete without a welcome bonus offer, and today, players actively search for generous welcome deposit bonuses. Emu Casino offers one of the better welcome bonus promotions we have seen in a while, and it is available to all new players – provided you have not claimed the welcome bonus in the past.

Emu Casino gives you a welcome bonus on your first deposit. You can claim a 200% matched deposit bonus up to $200. On your second deposit, you will be able to claim an additional 25% matched deposit bonus up to $100. On your third deposit, you will be eligible to claim a 50% matched deposit bonus of up to $100.

While the terms and conditions of the deposit bonuses vary slightly – depending on which country you live in – generally speaking, the minimum deposit required to claim all three bonuses is $20. All of the bonuses are parachute bonuses, which means you first use your real money balance.

This is excellent news, as it means you can withdraw a big win without needing to complete any wagering requirements, provided you have not dipped into the bonus funds yet. Emu Casino states that the welcome bonus is not available to players from Australia, Belarus, Bulgaria, Finland, Ireland, Moldova, Ukraine, Romania, Russia, and Sweden.

Live Online Casino Games Welcome Bonus

If you prefer to play live casino games, you will be pleased to learn that Emu Casino has a dedicated live casino welcome bonus. Instead of the bonus we just talked about, this can be claimed if you plan to play predominantly in the live dealer casino. However, the live casino welcome bonus is only available to New Zealand and Canada players.

It is quite a simple welcome bonus, and you will receive a 100% matched deposit bonus of up to $150 on your first deposit. The minimum deposit required to activate this bonus is $50, and the most you can claim is $150. The wagering requirements are 50 times the total bonus amount, and only 7% of your total bet amount will contribute towards the wagering requirements.

There is, unfortunately, also a maximum cash-out limit of $3000. Despite the maximum cash out, it is still a reasonably decent bonus. While the wagering requirements may sound high, it’s important to remember that you will be able to play live dealer games to complete the turnover requirements much faster.

Highroller Welcome Bonus

Today, it’s rare to see a high roller welcome bonus offered at an online casino. New gambling rules and regulations have made it more challenging for online casinos to target high roller players. Many have simply stopped running high roller promotions out of fear of getting targeted by regulators.

Emu Casino, however, does still offer a high roller welcome bonus, and this is delivered in the form of a 50% matched deposit bonus up to a whopping $2000. Unfortunately, this bonus is only available to players from New Zealand and Canada, and the minimum deposit requirement is $3000.

The wagering requirements are also very high – 50x – and we were disappointed to see a maximum cash-out limit of $10,000. We find it hard to believe there will be many players out there who will risk $2000 knowing they can only withdraw $10,000 – and, to be honest, this does not seem to be a very appealing deposit bonus.

However, we thought it was worth mentioning, as we occasionally get people on the forum asking where they can find high roller casino bonuses – and here’s one of them.

No-Deposit & Free Spins Offers

Today, it’s relatively rare to find no deposit bonuses and no-deposit free spins, and most casinos have simply stopped offering them due to increased running costs and reduced profits. However, Emu Casino is one of the sites that still offer a no deposit bonus – and if you are from New Zealand, Canada, Germany, or Norway, you will be able to claim 12 free spins as soon as you have registered your account.

It is straightforward to claim the no-deposit free spins; first, you need to register and set up your Emu Casino account. Once you have done so, check your registered email inbox as this will contain an activation link; you need to click on this link, head to your account settings section, and click on bonuses.

You will then see a button called “claimable bonuses.” Click on “registration free spins,” then press “claim bonus” – you will have 12 free spins to use on the casino’s exclusive slot game, Eddie Dundee.

Unfortunately, the maximum cash out is disappointingly low, and you can only withdraw $15 from the free spins. Still, it’s – potentially – something for nothing, and we always like to see no-deposit bonuses here at Casinomeister, so it’s not all bad news.

VIP and Loyalty Programs

There is quite a unique loyalty program in place at Emu Casino, and all players, from the moment they register an account, will begin to earn what is known as all EmuPoints. One thousand points will be credited to your account once you finish the registration process, and, moving forward, you earn points for things like logging in, staying logged in for 15 minutes or more, and wagering above $50.

The more you play at Emu Casino, the more loyalty points you will earn – and, when you are ready, you can exchange these points in the Emu Casino shop for a wide variety of prizes and bonuses. This includes free spins, deposit bonuses, cash chips, and even physical gifts!

However, Emu Casino’s website states that prizes are no longer redeemable due to current circumstances. They state that they encourage everyone to stay at home and prioritize their health – so we’re assuming this is an old message written during the beginning of the COVID-19 pandemic. Whether or not this is still the case remains to be seen.

Sign up screenshots

EmuCasino Registration Form Desktop Device View

BANKING AND PAYMENT METHODS

Emu Casino has an excellent, simple payment options page where you can quickly view all of the payment methods. To be fair to them, the casino offers a pretty decent number of payment methods, and you can make deposits and withdrawals using all major credit and debit cards – including Visa, MasterCard, and Maestro.

For players in Canada, Interac can be used. This is beneficial as it allows you to make instant deposits and withdrawals to/from your Canadian bank account without giving anyone any of your credit or debit card information.

Emu Casino also allows you to make deposits and withdrawals using Skrill and Neteller at most online casinos today. These popular EWallets allow you to make instant deposits and withdrawals, and once Emu Casino processes a withdrawal to Skrill or Neteller, the funds will be available immediately.

Emu Casino also states that deposits can be made using bank transfers on their payments page. However, it is unclear whether this is a wire transfer, whether it’s reserved for players depositing large amounts of money, or whether it is just a regular bank transfer.

More recently, Emu Casino has added the ability for players to deposit and withdraw using Bitcoin – and this is something we are delighted to see. It’s pretty clear that cryptocurrencies are not just a fad, and they are here to stay. Today, more and more casinos are beginning to accept various cryptocurrencies, and it’s beneficial to everyone involved. Bitcoin allows you to make instant deposits and withdrawals, and there are no fees involved, and, most importantly, there is no third party involved in the transaction.

All deposits made at Emu Casino are credited to your online account immediately. The site does not charge players any fees to make deposits. The minimum deposit varies, but it’s $20 – or the currency equivalent if you play in a different currency for most payment methods.

Withdrawal Speed

Emu Casino states that all withdrawal requests will be processed within 24 hours. However, before any withdrawal is made, your account must be fully verified, and this means you will need to complete a “Know Your Customer” check.

Once Emu Casino has processed your withdrawal, it can take minutes to 5 working days to reach your account. This timeframe depends entirely on which payment method you choose to use. We recommend using Bitcoin or one of the EWallets available for faster withdrawals. This will ensure that once Emu Casino has sent your funds, they will be available immediately in your account.

Unfortunately, we have a pretty big issue with the maximum withdrawal limit at Emu Casino; they impose a maximum withdrawal limit of $20,000 per customer per 30 days – and this, we feel, simply isn’t acceptable. While most players won’t be withdrawing anywhere near this kind of amount, if you get incredibly lucky one day and hit a monster win, you may have to wait months for it to be paid out.

However, we should note that Emu Casino states this withdrawal limit can be increased over time – although it is at their discretion, and there are no guarantees. Due to this low withdrawal limit, we would not recommend high rollers to play at Emu Casino.

Responsible gaming

Today, responsible gambling is more important than ever before. Most of the world’s iGaming regulators are starting to clamp down on operators who do not follow the correct protocols.

When we were writing this review, we looked at the responsible gambling page at Emu Casino. To be completely honest with you, we were disappointed with what we found. It appears as though they are doing the absolute bare minimum when it comes to responsible gambling, only offering the bare necessities that their iGaming license requires them to.

You only have two different responsible gambling tools at your disposal. The first is the ability to set a deposit limit. This will prevent you from depositing over a certain amount of money for a predefined amount of time. You can set up a deposit limit on a daily, weekly, or monthly basis. If you request an increase in your limit, it will take 24-hours to come into effect.

Secondly, you can also self-exclude from Emu Casino if you feel your gambling is out of control. To enter into a self-exclusion agreement, you can contact the customer support team or do it yourself from the “My Account” section.

We were surprised to see Emu Casino offering such a bland and basic set of responsible gambling tools. We feel they should also offer players the ability to set loss limits, reality checks, and cooling-off periods.

Customer support

To access the customer support facility at Emu Casino, you need to open up the main navigation menu. You will then see the support tab, and on the drop-down menu that appears, you will see the various options. First of all, there is quite a comprehensive FAQ section that is designed to answer common questions and solve simple problems.

You can contact the customer support team at Emu Casino using the live chat system. The customer support team is available on live chat 24 hours a day, seven days a week. Live chat is easy, allowing you to speak to an operator in real-time. Unlike email, you do not have to wait long to receive a reply.

However, if you cannot use the live chat service – or simply prefer not to – you can also reach the customer support team via email. However, be aware that you may wait up to 48 hours to receive a response. We always recommend using live chat, as it is much faster.

KYC

Emu Casino states that all players who open an account agree to carry out verification checks. These checks are designed to confirm you are over 18 years of age, you have provided your correct name and address, you are not a party to a current self-exclusion agreement, and you do not hold any existing account with the casino.

Emu Casino states that players who deposit more than $2500 will be required to complete these verification checks. It is not immediately made clear whether or not they automatically run verification checks if you are simply making a withdrawal.

If you are asked to complete a verification check at Emu Casino, you must provide the casino with a copy of your identity document and a utility bill. The latter needs to be dated within the last three months. Emu Casino also states that they may use third-party agencies to confirm your age, identity, address, and payment details. This means they will run a soft credit check on you.

Once you have submitted any required documents to Emu Casino, they state they will process them within 48 hours. We would expect the timeframe to be significantly less, but they always have to veer on the side of caution.

Website Experience and Features

Desktop and Mobile Gaming

Whenever we write an online casino review, we are careful to look at how the site has been built and how easy it is to use and access. Emu Casino, we think it’s fair to say, is one of the more dated-looking casinos we have seen recently, and it looks like something you would have seen years ago if you were gambling online.

The casino appears to run reasonably smoothly, although, we must admit, the loading speeds weren’t as fast as they could be. We like that the main navigation menu, located on the left-hand side of the screen, allows you to access all different areas of the website. Still, again, it looks pretty shabby and old-fashioned, and we think some modernization would go a long way here.

Unsurprisingly, no downloadable mobile casino app is available, but the website is mobile-optimized. This means you can simply open up your mobile device’s Internet browser and navigate directly to Emu Casino, where you will be redirected to a mobile-friendly site version.

While all of the games are available in HTML5, the mobile casino doesn’t work as well as we would like it to due to the outdated look and feel of the website. Everything is a bit clunky, and navigating around isn’t as easy as it should be.

In the future, we would like to see Emu Casino redeveloping its website and making it more player-friendly and up-to-date. They have a good casino, and it does its job – but it just doesn’t look up to the standards of what we expect in 2022.

Brand games

Providers

Emu Casino boasts an impressive range of casino games, and you will be able to play video slots, casino table games, video poker, live dealer games, and more.

The online casino also allows you to play games from various software providers and game developers, including Microgaming, Betsoft, Evolution Gaming, iSoftBet, Pragmatic Play, Quickspin, Booming Games, Wazdan, NoLimit City, Hacksaw Gaming, Iron Dog Studios, and Playson.

Below, we will show you some of the different game categories at Emu Casino. We will show you some of the most popular games within each category. To begin with, let’s take a look at the slot games available.

Slots

Video Slots are, for many players, the sole reason to join a new online casino – and if the casino does not offer a good selection of slot games, many players will simply choose not to register an account.

Emu Casino offers a fantastic selection of online slots, and you will find hundreds of different titles to choose from. When we were writing this review, we looked at the page that displays the most popular slots, and we found that Alice in Wonderland is currently the most popular game in the category.

Other video slots in the section include: Wild Diamond, Playboy Fortunes, Aztec Gold Megaways, Raging Reindeer, Bigger Bass Bonanza, Indiana’s Quest, Larry the Leprechaun, Big Bass Bonanza, Wolf Quest, Thunderstruck II, Booming Bananas, Wild Drops, Back to Venus, Horror House, Ice Mania, Monster Pop, and Who Wants to Be a Millionaire.

We like that all of the online slots are now available in HTML5. This means you can open them directly within your Internet browser window. You do not need to download or install any additional software. All of the video slots we tested were fast and smooth. We did not encounter any problems while playing.

Live Dealer Games

When it comes to live dealer games, one name always stands out from the rest; Evolution Gaming. Evolution Gaming is the absolute powerhouse in the live gaming industry, and they have completely pioneered the way that players around the world can play casino games from their homes.

Evolution Gaming’s state-of-the-art streaming technology lets you enjoy uninterrupted, high-definition video streams directly to your computer or mobile device. Every game they offer features a minimum of three HD cameras, which means you don’t miss a second of the action. You can interact with the dealer and other players through the live chat function, and you can even open up detailed game rules within the game window without having to exit your current session.

Not only is Evolution Gaming’s setup and presentation unrivaled, but their games are too. They offer a massive selection of live dealer games for you to play. You will find many variations of casino classics like Roulette, Blackjack, and Baccarat.

However, Evolution Gaming is famed for its creativity – and this is shown in some of their more unusual live casino games like Crazy Time.

Crazy Time is played on a giant wheel of fortune wheel, and there are four different bonus rounds that you can trigger while playing. These bonus rounds are similar to what you’d find in an online video slot. It’s revolutionary what they have managed to achieve – and it is no surprise that virtually every casino that can, hosts Evolution Gaming’s live portfolio.

Blackjack Games, Roulette, and Video Poker (No Virtual Sports)

If live dealer games are not your thing, you will be pleased to learn that Emu Casino also offers a great selection of virtual table games. This means you will be able to play titles like European Roulette, American Roulette, Blackjack Perfect Pairs, and Three Card Poker, all from the comfort of your own home.

Emu Casino has around 25 video poker machines to play, some with massive jackpots. We like that many of their video poker machines allow you to play multiple hands at once. One machine even lets you play as many as 100 – perfect for those wanting as much action as possible.

The online casino also offers a relatively decent selection of instant-win games. These are designed to be fun, and if you are getting bored with what you usually play, they are a great way of trying something new.

While virtual sports are advertised at the ‘very good online casino,’ we couldn’t find any. Perhaps virtual sports games are only available to players in certain jurisdictions.

Progressive jackpots

Progressive jackpots are incredibly popular with players, and it’s not hard to see why. Every time somebody plays a progressive jackpot game, a tiny portion of their stake is added to the jackpot – and this jackpot continues to increase until a lucky player hits the winning combination. In some games, this means lining up a 5-of-a-kind combination of symbols. In other games, jackpots are awarded at random during the base game. Some progressive jackpot games have special jackpot bonuses, which you need to trigger by landing the scatter symbols in view.

Emu Casino offers a great selection of progressive jackpot games, most of which come from Microgaming.

If you are already familiar with Microgaming, you will know it is their Mega Moolah series of progressive jackpot games they are most renowned for. These games feature a minimum jackpot seed of $5 million. The original Mega Moolah slot holds the current world record for the biggest progressive jackpot win. The lucky player walked away with more than $25 million.

Emu Casino’s progressive jackpot games can be found under the “jackpot” subcategory. If you know the name of the game you want to play, you can also search for it directly by name, and you can also filter the games A-Z.

In the future, we would like to see Emu Casino adding NetEnt’s games to their website. Not only does NetEnt offer some of the best video slots around, but they have also created some fantastic progressive jackpot games. Divine Fortune is one of their best, and despite not offering the biggest jackpots in the world, the gameplay is incredibly exciting.

About the Team and History

Emu Casino was established in 2011, and in 2015, they upgraded and relaunched. This newly-developed website aimed to give players a smoother online gaming experience.

Emu Casino is licensed and regulated by the government of Curaçao, and this is something we never like to see. Preferably, online casinos hold a license from more established online gambling regulators like Malta Gaming Authority or the UK Gambling Commission. Still, Emu Casino appears to be relatively trustworthy, although little is known about the people behind the operation.

Complaints and Track Record

You’ll find mixed reviews in the forums when searching for Emu Casino. Here’s what a couple of our members have to say about their experience with the online casino. Here’s what GoJays wrote:

I received an email from Emu casino advising I was eligible for a cashback on losses. In fact, 100% cashback up to $500.

The email said, “Here’s an exclusive cashback bonus just for you!. Play any pokies games except Jackpot in the next seven days, and we’ll give you a 100% cashback bonus on the first $500 of your losses.”

I lost well over $500 during the seven days but did not receive anything. I went on live chat that I was not eligible for any bonus. I emailed them the email they sent me, yet they said I was not eligible and would not honor it, and that was that.

I don’t see any point laying a PAB over a bonus, but I would be very wary of using them and would not recommend them.”

And here’s Zazedac, who had problems with responsible gambling tools:

“So I’m a little disappointed in Emu Casino. While losing money is my fault, clearly, I’m not stupid; their gaming limits are not good. I set myself a weekly limit of $50. I went in to change it, which is supposed to take seven days, only to discover it’s automatic! $400 more later, and yeah, I guess you could call me a sore loser but shouldn’t they at least have a 24-hour wait? What’s the point of being able to set deposit limits if you can immediately change them back?”

They don’t appear to be too bad, but we’d recommend exercising some caution when playing there.

Casino Facts

FoundedJuly 2012
Accredited at CasinomeisterNope
JurisdictionsCuraçao Master License 365/JAZ, Kahnawake
Casino representativeAffiliate Manager
Affiliate programEmuPartners
Is this casino certified at CasinomeisterNo
Payout time0-5 hrs
Reverse timeNo Reverse Time
Payout limits$2500 per transaction / $20,000 per 30 days
Weekend payoutsYes
Locks withdrawalsYes
English
Bitcoin, CashtoCode, Credit and Debit Cards, EcoPayz, eVoucher, eZeeWallet, Flexepin, instaDebit, Instant Payments, Interac, Jeton, MuchBetter, Neosurf, Neteller, Skrill
Bank transfer, Bitcoin, Citadel, EcoPayz, eZeeWallet, Interac, Jeton, MuchBetter, neosurf, Neteller, Skrill, Visa
Jelena Isakov
ConnectConnectConnect

Jelena Isakov is the accounts manager at Casinomeister, and our main representative at iGaming conferences and other professional gatherings. She enjoys being the “good cop” at Casinomeister.

She has a law degree, but lost interest in this when she fell in love with iGaming. This love affair has lasted now for about eight years.

Jelena may just live in Belgrade, Serbia, but she strives to discover as many new places as possible around the world. She is passionate about music and dance. Her favorite bands are Suede, Duran Duran, Tame Impala, The Cure, Vaya con Dios, Royksopp, loads more…

She also enjoys movies – her favorite is “GIA”, but she also recommends – “The others”, “In Bruges”, “Only lovers left alive”, “Prisoners”, “Gone Girl”, “Vicky, Christina, Barcelona”. Favorite directors: Woody Allen, David Fincher and Jim Jarmusch.