HighRoller Casino Review
An accredited casino with a FRESH face!
By Casinomeister, Last updated Aug 1, 2023
This review is for the UPDATED version of Highroller Casino; their website has undergone a complete makeover, and a few key changes have been made. The site is still accredited here at Casinomeister, and we strongly recommend readers check it out if they’re looking for a new place to play! Carry on reading our Highroller Casino review to find out more!
Fresh and innovative website look
Highroller Casino used to be the latest addition to the GIG portfolio, the company behind Rizk, Guts, Thrills, Superlenny, Kaboo and Betspin. But a while ago, it’s been acquired by a company behind Casino Room (unfortunately, this one closed not long ago), but latest they’ve been acquired by completely new team standing behind AffRoller.
Quite recently, High Roller went through a redesign, getting to a more sophisticated and simpler look and improved welcome bonus offer.
Brand doesn’t accept UK players anymore, just the ones allowed under the Curacao license.
You can enjoy Slot Games, Live Casino, Table Games and Jackpot games powered by Microgaming, BetSoft, Play n’GO, IGT, Elk Studios, Rabcat, Yggdrasil, Blueprint, Pragmatic, Evolution, Push Gaming, NextGen, Big Time Gaming, Thunderkick, Genii, Scientific Games, Red Tiger, Quickfire, Spigo, Lightning Box..
If anything goes wrong, there’s 24/7 support, available via email, FAQ page and live chat.
It should take up to 24h to process your withdrawal. There are no withdrawal limits mentioned in their T&C.
High Roller Casino passed their Baptism by Fire relatively scorch-free. You can read up on the members’ comments here in this thread: Baptism by Fire HighRoller Casino
Team members include guys who’ve been in the industry for a long time and whom we know very well for years.
Hugely trustworthy brand
Fresh and innovative website
Tons of games
Great live dealer casino
Plenty of bonuses and promotions
Flaccid licensing jurisdiction
UK players no longer accepted
HighRoller Casino Bonuses and Promotions
We were a bit disappointed with the Promotions section as it features only one bonus — the welcome offer. However, the bonus itself isn’t that bad, as it offers both bonus money and free spins. Let’s check it out.
VIP and Loyalty Programs
Another major overhaul at Highroller Casino is the loyalty program in place at the online casino. Once you’re enrolled in the loyalty program, you’ll be able to claim a wide variety of different perks. These include cashback of up to 20%, a personalized service, better bonuses (and more free spins) and access to exclusive loyalty promotions.
Whenever you’re playing casino games, you’ll earn points that go towards your ‘progress.’ Once the online casino’s team feels you’re ready, they’ll reach out to you directly.
$500,000 In Prizes!
We don’t often talk about bonuses and promotions that aren’t evergreen here at Casinomeister. It takes a lot of work to keep them all up to date, as you can imagine! However, when reviewing accredited casinos like Highroller Casino, we like to showcase exactly what’s offered. This is one of their current bonuses and promotions that’s really (we feel) quite generous. Here’s what they’re saying about it:
“Over the next four weeks, we are giving away 18,400 cash prizes, and all you have to do is play on your favourite of the selected live casino tables! Grab one (or more) of our prizes!
This promotion has three weekly tournaments running simultaneously as well as 500 randomly awarded cash drops a day:
- A Roulette Tournament with a total weekly prize pool of $22,000,
- A Black Jack Tournament with a total weekly prize pool of $20,000,
- A Baccarat Tournament with a total weekly prize pool of $20,000,
- 500 cash prizes awarded randomly every day with a prize pool of $9,000 daily
A $500,000 total prize pool rewarding lucky players with a juicy cash prize every single day of the entire promotional period.”
This is just one example of what you can now expect from the new-and-improved HighRoller Casino. They’re putting a LOT more time and effort into developing their bonuses and promotions, including their welcome bonus, the free spins promotions you can claim, and even the number of casino games your bonus cash can be used on!
BANKING AND PAYMENT METHODS
Highroller Casino has also expanded the number of payment methods they offer. You can now make deposits and withdrawals using debit and credit cards (VISA and MasterCard), Interac, CoinsPaid and Jetson Wallet. The minimum deposit is $10, although CoinsPaid requires a minimum deposit of $45. Deposits are credited to your account instantly, and there are no fees or charges applied.
Even though there’s a somewhat limited selection of banking options at HighRoller Casino, they are all very Canada-friendly, so it’s safe to say that players from the Great White North can look forward to smooth and instant deposits.
Unfortunately, the number of withdrawal methods at Highroller Casino is slightly disappointing. At the time of writing, they only offer three withdrawal methods; Interac, CoinsPaid and Jetson Wallet. The minimum withdrawal is $20, $45 and $20, respectively, and the processing times are instant for the latter two. For Interac, the processing time is 1-5 banking days.
HighRoller is one of the online casinos that endorses and supports responsible gambling. It advocates enjoying the wagering experience while remaining aware of gambling addiction’s financial and social harms. You’re free to contact the customer support team, which will help you set up the deposit, wager, and loss limits to help you control your gambling if you want to cut down on it.
One of the big things we look for when writing any casino review is the responsible gambling tools on offer. We’re super passionate about this here at Casinomeister and feel all online casinos must offer their players a wide variety of easy-to-use and self-managed responsible gambling tools.
We were happy to find that Highroller Casino does indeed offer a wide variety of responsible gambling tools, and the most commonly used of these is the deposit limit feature. You’ve even prompted to set a deposit limit when you initially create your account.
A deposit limit allows you to easily and quickly limit the amount of money you can deposit into your online gambling account on a daily, weekly or monthly basis. It’s beneficial for those who feel as though they may be tempted to spend more than they can afford.
In addition, the casino also lets you take a time-out period, and, in severe cases, users can choose to use the self-exclusion function to block access to their account completely for up to 5 years.
Highroller offers friendly and polite customer support within reach by using the live chat feature on the site. Alternatively, you can email firstname.lastname@example.org, and you’ll receive quick and helpful responses. However, we strongly recommend using the live chat portal where possible. This is because it connects you with a trained customer support team member in real-time and saves you from having to wait around to receive a response.
The site also has a Help page with an FAQ section, but this FAQ section doesn’t go into TOO much depth. So if your question or query is urgent, you’re probably better off just contacting the customer support team via live chat or email.
We really like the fact that HighRoller Casino puts so much time and effort into operating its customer support team. There’s nothing worse than joining a new online casino only to find that you have no recourse if and when problems do arise.
While Highroller Casino could probably do a slightly better job expanding their FAQ section, the customer support representatives themselves are amiable, helpful, and they’ll do all they can to ensure that your problems or queries are resolved promptly.
For the record, we strongly recommend using the live chat facility if you need to contact the customer support team. This will ensure you’re not waiting for a response, as is often the case when contacting them through their support email address.
Highroller pays plenty of attention to KYC procedures, as the Malta Gaming Authority licenses it and European laws apply to it.
When signing up, you must provide your address and even your postcode. Entering a phone number is mandatory to complete the verification process and join the casinos. The casino reserves the right to contact you and ask for additional documents, especially when you reach $2,000 in cumulative lifetime deposits or withdrawals. Some of the documents you might be required to provide are a passport, national identity card, driving license, utility bill (not older than three months), proof of ownership of a payment method, and more.
Website Experience and Features
HighRoller Casino features a simple and intuitive web-based desktop platform where you can access the complete offer of games and all other essential features.
We LOVE the new look and feel of the website; like most well-known online casino sites around today, usability is a pretty crucial factor. They’ve made it really easy-to-navigate, easy-to-use, and fast — top marks in this department!
Highroller Casino is also available as a mobile casino but without a native casino app. To play at the mobile casino, you’ll simply need to open your mobile device’s internet browser and head directly to the online casino’s website.
The mobile casino is optimized for mobile users, meaning it works pretty well and offers all the games and bonus offers available on the platform’s desktop version.
HighRoller Casino features games for all the best online casino game providers, including NetEnt, Microgaming, Play’n GO, Quickspin, Yggdrasil, ELK Studios, Pragmatic Play, Thunderkick, Blueprint Gaming, Betsoft, Playtech, IGT, Ash Gaming, NextGen Gaming, and NYX. They offer more than 600 unique titles that you can play for free or real money at HighRoller.
Slots make up the biggest part of the HighRoller Casino portfolio, as you’ll find plenty of popular and new titles from various providers. Some of the games that Canadian players enjoy and are available on the platform are Starburst, Reactoonz, Big Buffalo, Gonzo’s Quest, Book of Dead, Piggy Riches, Shamrock Holmes, Gemix, Twin Spin, Mustang Gold, Mega Moolah Isis, and many others. Of course, many online slots have special features, such as the Megaways mechanic.
HighRoller Casino also has a decent selection of games in its live casino section. All titles are provided by Evolution Gaming, which is the leading live dealer provider in the world of online gambling, with millions of live casino players enjoying its titles daily.
Apart from the standard live dealer options, such as live craps, live blackjack, live baccarat, and live roulette, you’ll find plenty of great game shows. Some of the shows you’ll find are Gonzo’s Treasure Hunt Live, Monopoly Live, Deal or No Deal, and Dream Catcher. Of course, there are a couple of poker options, such as Caribbean stud, ultimate Texas hold ’em, and three-card poker.
Approximately 35 live casino games are in the live dealer portfolio, which isn’t too much, but it’s not a small number. We dare say it’s perfect for an average live online casino enthusiast.
Video Poker and Other Table Games
We were only able to find one video poker game, All Aces Poker, so the choice of poker isn’t that great on this platform. Apart from blackjack and roulette, you’ll find a couple of other table games, such as casino hold ’em, Caribbean stud, baccarat, and dragon tiger.
In concluding the games part of this review, Highroller Casino focuses on slots, but it also features plenty of great table and card games in the form of live dealer and RNG titles. It focuses on popular table options, such as blackjack and roulette; you won’t find many other options, especially not video poker.
HighRoller Casino also features a great selection of progressive jackpot slots. It’s one of the few sites available in Canada and offers Microgaming’s Mega Moolah slot that awards millions of dollars to the luckiest of players. It’s the highest-paying progressive slot ever.
If you love spinning the reels of progressive video slots, you have probably heard about titles such as Divine Fortune, Chilli Heat, Grand Spinn, Sisters of Oz WOW Pot, Book of Atem WowPot, Ozwin’s Jackpots, Dr. Fortuno, Mega Joker, Major Millions, and more. If there’s one thing we absolutely loved about this platform, it’s the progressive jackpots selection.
About the Team and History
The casino has been operating since 2017, initially owned by GIG. However, Ellmount Gaming Ltd. obtained it, and it is its current owner and operator. Ellmount currently operates another popular online casino called Casino Room. It was founded back in 2005, and it has been operating casinos successfully ever since.
However, with the launch of their new site, Highroller Casino now displays the following text in the footer section of their website:
“Highroller.com is operated by HR Entertainment Ltd. with registration number 2072266 and registered address at 1st Floor, Columbus Centre, P.O. Box 2283, Road Town, Tortola, British Virgin Islands, licensed and regulated by the Curacao Gaming Authority under the License No. 365/JAZ, sub-license GLH-OCCHKTW0711022021. Happy Hour Solutions Limited, Reg No. HE 419393, having its registered address at Chytron, 3, Office 301, 1075 Nicosia, Cyprus, licensed in Estonia and governed by the Estonian Tax Office, provides management, payment and support services related to the operation of the website on the basis of the following license: HKT000063.“
One of the things that Highroller Casino has managed to do really well is forming partnerships with some of the world’s leading game developers. For example, Evolution Gaming — the biggest software provider in the live casino games industry — is responsible for powering their live dealer casino. This allows players in the online casino world to access the highest-quality casino games.
We also really like how they’ve started to offer their players a much more generous array of bonuses and promotions; this was something that was clearly lacking in the past, and it was, we feel, a well-needed change for the online casino. Now, the casino bonuses (including the main welcome bonus) are a lot more generous, up to the standards we’d expect from other online casinos.
Complaints and Track Record
Highroller Casino has quite a long track record here at Casinomeister. Here’s what a couple of our members have to say about their experiences with the site:
“2 bits of feedback from me: Firstly, the self-exclusion thing is good except for one thing. It assumes that all self-exclusion is because of problem gambling. When I was affiliating (and the MT policy has hopefully changed by now), I’d test a casino and end by self-excluding a) to test the process and b) because I’d end up with 100’s of accounts. Unfortunately, MT’s policy meant I was badged as a problem gambler which a) was insulting and b) meant I couldn’t test their other casinos, and I suspect I wouldn’t be able to play at High Roller either.
Secondly, despite that, I did try signing up, and it prompted me to receive a verification code to my phone. I never give the correct mobile phone number to casinos, so I had to give up. There should be an email verification option. Good luck with the project through. Knowing who is behind it, I know it will do well.”
And here’s what pinnit2014 has to say about their experiences:
“No issues so far and appears to be a decent set up: have been verified within 10 to 12 hours, so thumbs up. Waiting on withdrawal to be approved (may already be, but you can’t view account history on the mobile site.
No lag with games-Bonanza is nice and slick as well as others I tried. Been clicking on rewards and getting coins and spins (to be honest, I didn’t really know what was going on. Assuming withdrawal goes through ok, no issues at all. Took bonus and stupidly didn’t look to see how progress is recorded against wagering, so can’t comment on that.”
|Accredited at Casinomeister||Yes|
|Jurisdictions||Curaçao Master License 365/JAZ|
|Is this casino certified at Casinomeister||No|
|Payout time||48 hrs|
|Reverse time||48 hrs|
|Payout limits||If you win and decide to withdraw €20,000 or more over a period of 30 days or less, we also reserve the right to pay out your winning in installments over time|