Baptism by Fire - success HighRoller Casino

[The Dude]

So, let's give a warm welcome to High Roller Casino - a new casino just launched by the people behind Rizk, Guts, Thrills, Superlenny, Kaboo and Betspin. It's a new concept casino where you can "steal" coins from other players. I am looking forward to your opinions.

You can read their review here: HighRoller Casino Review which is underway on my part.

You can sign up here: HighRoller Casino

Their awesome iGaming rep is here #pidge who has been in and out of this forum for years.

The casino was Beta tested by our CAG members and is now open for public consumption. Please check them out and give your thoughts here. Thanks!

 

[dionysus]

since feedback is for public consumption now just a couple things.
unlike their GUTS brethren who hides unplayable slots based on locale when logging in, the whole kitchen sink is tossed at you here. I hope they add a fix so disallowed games don't show in the menu. A bit of a drag opening a game to find out its restricted or having to scroll through one you can't play.
The added features are a bit confusing and navigation could be easier. So some.people will get confused moreso casual slots players and less savvy computer surfers.
The shop needs to reflect purchase options for those as can't play NETENT (the top shop prize) as does rhe welcome bonus with free spins.
ps one of rhe shop prizes is out or order if they're all meant to go in order by value.
I haven't depped yet and will in time to give it all a thorough whirl but I'll likely wait when (if) some things and areas are sorted

 

[Nicola]

They are still pending with UKGC licensing so should be available to UK players early next year.

Good concept and the variety of games is enough to keep most happy. Will give them a go when I return to Malta

 

[The Dude]

They are still pending with UKGC licensing so should be available to UK players early next year.

Oops! Forgot about that

 

[asm]

Got really lucky here and scored 1k with a 50 deposit, just sent documents and I'll tell you how it goes

Kind of wondering for future reference though, is there a wager on those coin things and all the free spins you get when playing?

 

[DreamRJ]

No thanks I will pass on this one.

Any new casino that has crazy high wagering requirements is a casino I will not be willing to sign up to even when the UK will be able to signup and play.

It also states in the bonus terms that UK players who deposit via skrill and neteller can not claim the welcome bonus.

Why would I bother starting to play at a new casino with crazy high wagering requirements on freebies and bonuses when I can get 0 wagering on freespins elsewhere?

Why on earth would the same group launch yet another casino in that group with the same platform and just change it and add new branding and new features specifically for that new casino?

We all know why they do it. Cos it is cheap for them to use the same licenses for all other casinos in that group.

Re-skinning a platform is also easy to do.

It is probably the same staff as well. They probably just give them different names on the new casinos.

I am not bashing at all. Just saying it how it is.

If they really wanted to make a impact then OPEN a casino where there is 0 WAGERING on all bonuses. That will get peoples attention.

All the slots they have in this new casino are identical to the other sites in the same group as well.

And didnt rizk have 0 wagering on freespin winnings if I am not mistaken?

 

[dionysus]

If they really wanted to make a impact then OPEN a casino where there is 0 WAGERING on all bonuses. That will get peoples attention.
?

it would also have them bankrupt within a week.

 

[dionysus]

Kind of wondering for future reference though, is there a wager on those coin things and all the free spins you get when playing?

7. Unless otherwise stated, the winnings from any free spins received as part of a bonus on Highroller must be wagered a minimum of 35 (thirty five) times before the funds can be withdrawn

 

[DreamRJ]

it would also have them bankrupt within a week.

I beg to dither. They wouldn't become bankrupt at all. They have sister casinos in the same group that could prop up the other. And also the fact that not everyone wins.

All they would need to do is have a 1X wager on all deposits and bonuses that way you cant just deposit and withdraw straight away.

Or they should set an example and make all bonuses 10X playthrough. There is loads of business models that are still profitable that wouldn't result in them becoming bankrupt.

 

[dionysus]

while granted some casinos are greedy and set the wr too high a lot of maths go into determining a wr so not to be too high risk for the casino. It is a business after all not a charitable organization.
And frankly any seasoned player goes in KNOWING he's expecting o lose.
Casinos are not now nor have they ever been nor will they ever be a place designed to make players.money. Its designed to make them money as a business and provide entertainment with a CHANCE at POSSIBLY winning money.
Expecting a 0 or 1 percent WR IS quite.honestly ludicrous.

 

[asm]

got documents approved in 3 hours and paid within a day so it's all good to me I guess

 

[dionysus]

hi pidge
sorry to post here but the beta thread is closed.
I (and others ) are a bit confused about the nature of the beta invitation turney. Is it a pay turney? I perhaps wrongly assumed it was free.
As it appears to require a deposit a couple hour notice to participate makes it rather difficult. Had I gotten notice my deposit last night could have been applied here. But it rather assumes I can drop everything and the means to play on demand. I could have deposited and participated but not with such little notice. To the small few able...good luck. Unfortunately I won't be able to be one of them.

For reference it may have been better to provide a free turney or barring that a small entrance fee. But a leader board turney is a deposit points chasing turney. it should certainly offer more than a moments notice.
If I've read the email wrongly I apologize.
thanks

edit. while I am thankful for the chance it also comes as a huge let down for something I'd rather been looking forward to.
It was also horribly ill timed to people who receive an email at 9 am their time on a Friday that it runs from noon until 6. The casino doesn't have to accommodate everyone's time zone but 3 hours notice is asking a lot especially assuming people check email the moment it comes in. I'd hope any future touraments supply better notice.

 

[dionysus]

ps just received an SMS a player won at the casino. Congrats. However you have an in casino function for that. Just an SMS to say someone else won is tantamount to spam. I certainly hope you don't send these out every time someone gets lucky. This is precisely the reason people don't want phone verification for accounts.

 

[Tirilej]

ps just received an SMS a player won at the casino. Congrats. However you have an in casino function for that. Just an SMS to say someone else won is tantamount to spam. I certainly hope you don't send these out every time someone gets lucky. This is precisely the reason people don't want phone verification for accounts.

I think it's easy to fix that in the settings in your account. I certainly will because this kind of sms is spam to me and of no value at all.
Not just sms, I also got the same email.

Agree with Dion on the tournament too. I found the email 15 minutes before it started, and I had no idea that I would have to pay to take part.

I wish you good luck with the casino, but I guess I'm still not interested

 

[dionysus]

I think it's easy to fix that in the settings in your account. I certainly will because this kind of sms is spam to me and of no value at all.
Not just sms, I also got the same email.

Agree with Dion on the tournament too. I found the email 15 minutes before it started, and I had no idea that I would have to pay to take part.

I wish you good luck with the casino, but I guess I'm still not interested

I got the email along with the SMS as well (regarding the player win).
I'm guessing that since theres only 2 participants might be indicative the time constraint(or nature but probably rhe former ) may be a factor for many. (and honestly it's probably moot. Im not about to use real funds to chase a prize of bonus funds. I'd have a punt were I depositing regardless perhaps). While still technically free to participate the nature of the turney and lack of notice is off putting. It could have easily have been free or at least with notice to have a run while playing in the casino regardless.
But it's a feedback thread and early days. So it's good to post and share.

That being said The Casinomeister exclusive contest closed back in the 3rd week of November and the thread is now closed so hopefully the winner will be announced here shortly. It's important where a contest is held that there is transparency.

 

[dionysus]

Took the plunge and depped and played.

The pros:
I could deposit, staff was polite.

The cons:
Gah. The whole play period was about as much fun as pulling teeth. And I've had teeth pulled. It probably hurt less, was less aggravation and probably cost me less in the end.
Where to start? I doubt I'll even recall all the errors and issues..I'd have needed a notebook beside me.

Leaving games. Clicking back generally just tried to reload the game. Sometimes in real mode. Sometimes in play. And I mean A LOT. And what a huge waste of time.

Opening games. Sometimes it'd open in real. Sometimes in play mode. Sometimes I'd leave a game and go to new one and it'd open the game I previously played. Sometimes I'd open a game and it'd open a different game entirely.

Crashing. Loads. Sometimes a game would freeze or crash. Sometimes I'd get logged out mid play and it'd reopen in play(very frustrating mid bonus round).

Rewards. Sometimes free spins would open sometimes not. Clicking back from free spins rewards that wouldn't activate opened in the shop and thinking I was activating free spins I ended up purchasing them . Sometimes leaving the free spins that wouldn't activate opened in the rewards or shop or home screen.
One time I activated free spins went to game and ate real funds. When I realized it I left the game. When I came back to the game later to play in real it said free spins.
Some rewards I won I can't play due to game restrictions. Surely it can award games based on my country of origin. Too frustrated to go to chat to have them switched to playable games.

Bundling free spins. If I have 10 free spins on x game but multiple rewards why not bundle them? You have to activate 10 in rewards, go to the game, play them, leave the game, go back to rewards activate another 10, go and open the same game, play them, leave the game go back to rewards activate 10 ad nauseum. I mean sure maybe someone only wants to use the 10 but they all expire in 2 days regardless. Seems easier to just lump rhem if.for the same game and value.

Top slots. Who cares. After playing a slot and closing always reverts back to top games not slots where I was and I have to click slots scroll back through the list and through the games I can't play (also an easy fix. Guts manages it) wait for the games to load load a few pages to go back where I left off (every time). and there's no option to view alphabetically or by provider.

Stings and donut bags. Ugh. Unnecessary graphics and play to open them. Personal choice. Others might like it.
However clicking it sometimes activated it and sometimes it ended up activating the next one as well.

Anyway the hundreds (if not thousands) of errors made for a monstrous headache and tedious playtime. I even got my balance quite a fair ways up there and said sod it play it away and leave the casino.

Others may have smooth sailing. Maybe it's because I played via my phone (though if the casino isn't quite up to bugs relating to the phone the rep knew going in I was using one and it's what i use elsewhere in the group no issues maybe pages do t link well maybe there's just too many pages or graphics or add.on who knows).

But anyway I understand the casino is new.and there's teething stages. BUT for me personally I had a rotten time and even though I was winning it was just a frustrating experience (and gods the amount of data I used because of all the reloading and errors..probably cost me more than my deposit).

Sigh. Maybe I should have waited. It wasnt a pleasnt night. But i figured I'd give it a whirl (tournament already expired anyway).
I'd probably come back because it's a sister site to a group I strictly play at (though no appeal on the free spins rewards..too many casinos don't apply a 35x wr or wr at all on them. And the expiry period is too short and noone wants that tied tied into their balance. And if youre on a run its use them.or lose them.
Personally I think youre better off wr free.or small cash rewards if you want wr and let the player play the game he wants...moreso seeing as some rewards don't even apply to all players).
But hey feedback thread.
Sure it was a frustrating session. Hiccups and all that. But hope you take all the feedback here and in the beta thread to heart.
good luck

 

[ternur]

Tournament?

So the private tournament for beta tester has gone already (and was a paid battle)? Now that's disappointing.

I never got the email. For some reason High Roller Casino and my inbox do not communicate well. Asked the casino to investigate on their end, since it's something I have no control over.

 

[Tirilej]

So the private tournament for beta tester has gone already (and was a paid battle)? Now that's disappointing.

I never got the email. For some reason High Roller Casino and my inbox do not communicate well. Asked the casino to investigate on their end, since it's something I have no control over.

There were only two people playing it. For 50cent I could have won the third prize

Edit: There were also wrong info sent out about the lowest betsize being 25c, but in the game it said lowest amount was 50c. Not much but still the double.

 

[dionysus]

I'd like to say I've something positive to post but the casino is making it rather difficult.
Went to to claim my SUB 10 free spins. They aren't on an allowable game so had to go into chat to have them transferred to a different game.
While there asked to also transfer my rewards free spins as they also weren't a playable game. The rep kindly did so. And gave me 10 on another game. That would be fine if my rewards free spins weren't for 15 along with whatever the other was (I don't recall). So had to go back into chat and have that corrected.
Was told to open in any quickspin game and that didn't work so went to chat again and told were on Gold Lab.

The casino also crashed 5 times during the free spins. Once it opened up in play but the rest fine.
Basically took me around over an hour to play a handful of free spins. There seriously must be a better way.

Well there is a positive side. Chat reps are patient and polite but I guess they'd rather have to be considering .

lol @ 3rd prize. Yeah the 2 players must have been stoked knowing they were guaranteed to win.

Anyway hope to see the thread filled with positive experiences. Mine hasn't been so far.

On a plus note one of us still has the $250 feedback prize to look forward to whenever it's announced.

Like I said. Its early days. So hopefully everything we contribute makes for smooth sailing

 

[Jd666]

I'd like to say I've something positive to post but the casino is making it rather difficult.
Went to to claim my SUB 10 free spins. They aren't on an allowable game so had to go into chat to have them transferred to a different game.
While there asked to also transfer my rewards free spins as they also weren't a playable game. The rep kindly did so. And gave me 10 on another game. That would be fine if my rewards free spins weren't for 15 along with whatever the other was (I don't recall). So had to go back into chat and have that corrected.
Was told to open in any quickspin game and that didn't work so went to chat again and told were on Gold Lab.

The casino also crashed 5 times during the free spins. Once it opened up in play but the rest fine.
Basically took me around over an hour to play a handful of free spins. There seriously must be a better way.

Well there is a positive side. Chat reps are patient and polite but I guess they'd rather have to be considering .

lol @ 3rd prize. Yeah the 2 players must have been stoked knowing they were guaranteed to win.

Anyway hope to see the thread filled with positive experiences. Mine hasn't been so far.

On a plus note one of us still has the $250 feedback prize to look forward to whenever it's announced.

Like I said. Its early days. So hopefully everything we contribute makes for smooth sailing

Who won that then

 

[Tirilej]

Who won that then

Dionysos won but i dont know if he know yet.

 

[dionysus]

Dionysos won but i dont know if he know yet.

I do.
I emailed pidge after the email announcement I'd wait to post so he had a chance to first.

Unfortunately today's news isn't any better. I had been hoping ro come in and thank the casino and post about a nice profit I turned and about an easy withdraw.

Unfortunately it's being held up.
Why?
Finance wants a copy of the disposable credit card I used when I took a SUB.
What on Earth for? I I DIDN'T WIN from that deposit and I DIDN'T WITHDRAW from that deposit. I depped I lost. Why would I keep an empty throwaway credit card that can't be reloaded or withdrawn to.

I could maybe understnad had I deposited and won and initiated a withdraw from that they may request said CC.

But I received a contest prize of funds, played on their dime, won, and now trying to withdraw and it's being held for a ridiculous request.

Their sister casinos never ask for prepaid cc scans even when I win FROM that deposit.
But can you imagine them asking for one if you win from free spins? Or receive a Christmas gift? Congratulations your prize is in the mail....as soon as we receive scans of un unrelated deposit back in November. No viable reason. Just because.
This is a content prize.

I actually made a WD from GUTS both last week AND last night from prepaid card deposits ..neither requesting cc scans (they KNOW the nature of prepaid cards).
This withdraw at Highroller doesn't even have anything to DO with a deposit in any way shape or form.

I've sent my other documents for KYC and when asked about the CC I sent an email explaining.
Their reply was again to request a completely unrelated prepaid card.

I'm hoping this is simply a matter that their team isn't familiar with prepaid cards (despite my explanation) and that this will be quickly resolved and that what I thought was a positive turn isn't another negative note and there's a bright light and happy outcome.

Lol I was thinking my next post was along the lines of

Thanks pidge and much appreciated for the feedback prize There were a lot of great contenders and some great posts. And happy to help and hope all the feedback will help improve the site for stellar game play and a successful future. Thank you for the note regarding the attention to improving mobile play as well.
I was lucky enough to have won on the feedback prize making my Christmas a little easier this year....and perhaps even a little something for myself as I can't make it home this year ro see family and it'll just be me and the dogs.
The withdraw process was simple and as easy as expected seeing I'm KYCED at your sister sites and have enjoyed timely withdraws.
Hope all our feedback..even critical in my side...has been beneficial.
Still a few errors and I took some notes and screenshots but much smoother moving from the phone to a new tablet I purchased.
Thanks again.

Thats roughly what I thought my next post WOULD be.
However now I'm stuck on KYC with a non issue being the issue. And being Friday I expect now it won't be resolved until next week (if at all).

ps the documents are fine. Theyre the same as at GUTS and Rizk and highroller has accepted them as I expected It's about a totally unrelated irrelevant prepaid card.

pps if they're overly concerned they can migrate my docs from GUTS. . Sure..separate casino separate KYC...thats why they've been sent my documents



sigh. but yes. I won. Maybe?

@ other members. Some great feedback. I definitely had my work cut out for me.

 

[Tirilej]

Have you ever used prepaid cards on Betits casinos, Thrills, SuperLenny because they are running on their license and maybe they do and see things differently to Guts and the others?
I don't know if they still have their own processors though. I don't know much at all, just guessing.

...and when will you learn to save those silly cards you use?

Almost forgot to say congratulations to both your prize and the fact that you won from it. Damn them if they don't pay!

I also must say that I'm a bit surprised that we have a rep here that doesn't seem very fond of posting anything even though this is their BoF thread.
Maybe it shouldn't have started until they had time for it.

 

[Jd666]

Have you ever used prepaid cards on Betits casinos, Thrills, SuperLenny because they are running on their license and maybe they do and see things differently to Guts and the others?
I don't know if they still have their own processors though. I don't know much at all, just guessing.

...and when will you learn to save those silly cards you use?

Almost forgot to say congratulations to both your prize and the fact that you won from it. Damn them if they don't pay!

I also must say that I'm a bit surprised that we have a rep here that doesn't seem very fond of posting anything even though this is their BoF thread.
Maybe it shouldn't have started until they had time for it.

Yep, I knew it was dionysus because I got the email as well for some reason.
I dont think the Rep likes answering PM's either, as not got an answer to the one I sent him this morning and he was on here afterwards

 

[dionysus]

Have you ever used prepaid cards on Betits casinos, Thrills, SuperLenny because they are running on their license and maybe they do and see things differently to Guts and the others?
I don't know if they still have their own processors though. I don't know much at all, just guessing.

...and when will you learn to save those silly cards you use?

Almost forgot to say congratulations to both your prize and the fact that you won from it. Damn them if they don't pay!

I also must say that I'm a bit surprised that we have a rep here that doesn't seem very fond of posting anything even though this is their BoF thread.
Maybe it shouldn't have started until they had time for it.

lol I had no reason TO save the CC. I deposited and lost.
Generally speaking the card is saved after I deposit and play in case I win ..not that it can be withdrawn to but in case the casino asks for a scan from a withdraw initiated from the card ( not rhat anyone ever does)
if I lose it goes in the trash. I lost.
But that isnt even the case here. I won and withdrew off their money..the contest prize
Had you or another player won the contest (or any future contest) and tried to withdraw and had never deposited at the casino what would they request?
KYC documents. Which I supplied.

Is the moral to players youre better off entering contests and never having deposited? It seems to be the moral for me. If I never deposited I could withdraw my prize money (one can assume and hope) by completing kyc with photo ID and a utitility bill (supplied).
But a depositor is put to a harder standard for a contest prize withdraw ? Even though a prior deposit is entirely unrelated?
It's kind of saying Hey Dionysus. We have your documents. Maybe you shouldn't have deposited with us and tried us out..if you hadnt you would have your money now.

Thanks for the congratulations. Let's hope theres something to congratulate.

ps I agree about the thread and rep.
It's great they sent out a mailer regarding rhe prize but it should have been posted here. And it's great pidge sent me an email about mobile play. It should also be posted here.
It's BBF. The idea is for members to share feedback AND reps to respond and address concerns and issues to show they're willing and to move into accreditation.