32Red Allowed me to gamble after asking for self exclusion.

[colinsunderland]

All well and good if the OP is giving the full story on timings and what correspondence was between him and 32red. If he asked for SE and it was not granted this is the casino at fault. But we only have 1 side of the story so far. We have yet to hear from 32red so no one can state he should be refunded until the facts are known. Unless of course you believe every word the OP has said.

The email he posted on page 2 should have resulted in an immediate block on the account. It doesn't matter if you believe a single thing the OP says, if the email isn't fabricated (which I don't think for one second it is) then the account should not have been open 24 hours later, let alone 11 days.

It is the casino's duty to not allow someone with a gambling problem to play there. The email could not be more clear that there is a problem.

Maybe the OP didn't send the SE form back, that doesn't matter. There should have been an account block even if it wasn't a full SE. Maybe Stephanie didn't get the email, thats what happens when you insist on only acting on a SE request by email, 32red decided to make the process harder for a customer, and use a method that is open to not working correctly due to emails going to spam folders or just not getting through. Thats their fault, not the customers.

 

[Deeplay]

The email he posted on page 2 should have resulted in an immediate block on the account. It doesn't matter if you believe a single thing the OP says, if the email isn't fabricated (which I don't think for one second it is) then the account should not have been open 24 hours later, let alone 11 days.

It is the casino's duty to not allow someone with a gambling problem to play there. The email could not be more clear that there is a problem.

Maybe the OP didn't send the SE form back, that doesn't matter. There should have been an account block even if it wasn't a full SE. Maybe Stephanie didn't get the email, thats what happens when you insist on only acting on a SE request by email, 32red decided to make the process harder for a customer, and use a method that is open to not working correctly due to emails going to spam folders or just not getting through. Thats their fault, not the customers.

And thats your opinion I will prefer to wait to hear what the other side has to say before making a call on this one.

 

[DreamRJ]

The email he posted on page 2 should have resulted in an immediate block on the account. It doesn't matter if you believe a single thing the OP says, if the email isn't fabricated (which I don't think for one second it is) then the account should not have been open 24 hours later, let alone 11 days.

It is the casino's duty to not allow someone with a gambling problem to play there. The email could not be more clear that there is a problem.

Maybe the OP didn't send the SE form back, that doesn't matter. There should have been an account block even if it wasn't a full SE. Maybe Stephanie didn't get the email, thats what happens when you insist on only acting on a SE request by email, 32red decided to make the process harder for a customer, and use a method that is open to not working correctly due to emails going to spam folders or just not getting through. Thats their fault, not the customers.

But like i said in previous posts. 32red work differently. They only close an account after they get a reply email confirming it. And as i said previously the OP might never have gotten the email from them to ask for him to confirm to close his account if he uses a Microsoft email address. Because like me my live.com email i dont get emails from a lot of casinos to it anymore even 32red.

Excuse or not. 32red always now double check by email and you have to reply to them to say yes or no basically, then they act upon it. But take into account this is only closing of account, not a self exclusion, that is completely different. Why am i keep repeating myself? seems we are keep saying the same things over and over again, and people are not reading all the replies properly. (facepalm)

 

[nutnut]

The email he posted on page 2 should have resulted in an immediate block on the account. It doesn't matter if you believe a single thing the OP says, if the email isn't fabricated (which I don't think for one second it is) then the account should not have been open 24 hours later, let alone 11 days.

It is the casino's duty to not allow someone with a gambling problem to play there. The email could not be more clear that there is a problem.

Maybe the OP didn't send the SE form back, that doesn't matter. There should have been an account block even if it wasn't a full SE. Maybe Stephanie didn't get the email, thats what happens when you insist on only acting on a SE request by email, 32red decided to make the process harder for a customer, and use a method that is open to not working correctly due to emails going to spam folders or just not getting through. Thats their fault, not the customers.

But like i said in previous posts. 32red work differently. They only close an account after they get a reply email confirming it. And as i said previously the OP might never have gotten the email from them to ask for him to confirm to close his account if he uses a Microsoft email address. Because like me my live.com email i dont get emails from a lot of casinos to it anymore even 32red.

Excuse or not. 32red always now double check by email and you have to reply to them to say yes or no basically, then they act upon it. But take into account this is only closing of account, not a self exclusion, that is completely different. Why am i keep repeating myself? seems we are keep saying the same things over and over again, and people are not reading all the replies properly. (facepalm)

And thats your opinion I will prefer to wait to hear what the other side has to say before making a call on this one.

Why are people still disputing Colin? I don't get it?

IF what the OP states is true, then Colin is correct, no one is saying what he is saying is true, but what Colin is saying IF what he said is what he did, he is in the right and 32red is wrong.

DreamRJ it doesn't matter if "32red work differently" the UK Gambling Laws will side with the OP cause he alerted them enough.

The personal opinions of the gambler, or whether morally he deserves it back is irrelevant. If what he has stated is true, he will get all his money back.

 

[nutnut]

what who what where why when??

I do not see he has posted the live chat transcript yet? I just went through all of the pages again, the live chat transcript has still not been posted here yet??

I meant e-mail my bad

 

[danchop]

The email he posted on page 2 should have resulted in an immediate block on the account. It doesn't matter if you believe a single thing the OP says, if the email isn't fabricated (which I don't think for one second it is) then the account should not have been open 24 hours later, let alone 11 days.

It is the casino's duty to not allow someone with a gambling problem to play there. The email could not be more clear that there is a problem.

Maybe the OP didn't send the SE form back, that doesn't matter. There should have been an account block even if it wasn't a full SE. Maybe Stephanie didn't get the email, thats what happens when you insist on only acting on a SE request by email, 32red decided to make the process harder for a customer, and use a method that is open to not working correctly due to emails going to spam folders or just not getting through. Thats their fault, not the customers.

maybe read things a bit more carefully,if i read the above without reading the ops version and viewing the transcript of his email,id be straight out blaming the casino too.
A good idea is to open a second window of this site and go to the page you want to comment on, so youre not mixing things up,so when you post about it,you can easily check with a click to the right and keep things accurate.ill summarise it again

-On the nite of june 6th around 10pm op states he was UP 19000 at one point and lost it all(he doesnt reveal his actual deposit amount)

-He then goes on to say he searched for 20 minutes on his account and couldnt find the location on 32reds website where to self exclude(its in the section marked "responsible gambling" found on the homepage in two separate locations just to make sure,and both are clickable links)

-Op then contacts live chat,saying he needs to self exclude immediately,he said he got angry and stressed out at the chat operator,because they told him it had to be done by email.
-Nobody here has viewed a transcript of this chat,and i myself believe it did take place.

-Now i myself for the exercise contacted live chat about the self exclusion, and posted the conversation a few pages back,fairly straight forward and simple explanation by live chat on what to do,although its not simple enough im told..yes it requires more than just a click on one icon..its probably not suited for anyone under 5 to attempt...once sent back to chat youre excluded in approxiamately an hour.

-OK so now we get to the email all about asking to be self excluded,heres where things change and this is the problem.I wont repeat the content of the email,go back to #16 and read it yourself if you want,but heres my version of what happened after or during the chat,and im 95% sure the op will go along with my version,or he can correct me..but its missing from his story

-Op wants his money back and then he wants his accounts closed, and the self exclusion form doesnt have this option,so live chats explanantion of where to find it etc,is ignored.Remember this guy is actually quite good at finding and pasting the info from ukgcc terms etc..

-Op then uses an email in his email center that his vip host has previously sent to him,maybe a promo or whatever,writes the said email specifically asking to self exclude and close his account,and then hits REPLY to a maybe fast asleep Stephanie whose off on holiday to New Zealand for the next 3 weeks......The end

Now Colin(good name that,my old mans name actually)hopefully its a little clearer

-

 

[colinsunderland]

maybe read things a bit more carefully,if i read the above without reading the ops version and viewing the transcript of his email,id be straight out blaming the casino too.
A good idea is to open a second window of this site and go to the page you want to comment on, so youre not mixing things up,so when you post about it,you can easily check with a click to the right and keep things accurate.ill summarise it again

wow, seriously? I'm not 5 and I can remember what the earlier posts said without re-reading them. My post was perfectly accurate.

-On the nite of june 6th around 10pm op states he was UP 19000 at one point and lost it all(he doesnt reveal his actual deposit amount)

Agreed

-He then goes on to say he searched for 20 minutes on his account and couldnt find the location on 32reds website where to self exclude(its in the section marked "responsible gambling" found on the homepage in two separate locations just to make sure,and both are clickable links)

ok, I have no idea how easy or hard it is to find as my account is closed, so will take it thats true, doesn't mean the OP could easily find it though.

-Op then contacts live chat,saying he needs to self exclude immediately,he said he got angry and stressed out at the chat operator,because they told him it had to be done by email.

Understandable

-Nobody here has viewed a transcript of this chat,and i myself believe it did take place.

Same here. This is where we start to disagree though. At this point the account should have been temporarily blocked. As soon as any operator is aware there is a responsible gambling problem, they should take steps to ensure there either isn't one, or if there is, to stop it going any further.

-Now i myself for the exercise contacted live chat about the self exclusion, and posted the conversation a few pages back,fairly straight forward and simple explanation by live chat on what to do,although its not simple enough im told..yes it requires more than just a click on one icon..its probably not suited for anyone under 5 to attempt...once sent back to chat youre excluded in approxiamately an hour.

OK, not disagreeing with that.

-OK so now we get to the email all about asking to be self excluded,heres where things change and this is the problem.I wont repeat the content of the email,go back to #16 and read it yourself if you want,but heres my version of what happened after or during the chat,and im 95% sure the op will go along with my version,or he can correct me..but its missing from his story

-Op wants his money back and then he wants his accounts closed, and the self exclusion form doesnt have this option,so live chats explanantion of where to find it etc,is ignored.Remember this guy is actually quite good at finding and pasting the info from ukgcc terms etc..

-Op then uses an email in his email center that his vip host has previously sent to him,maybe a promo or whatever,writes the said email specifically asking to self exclude and close his account,and then hits REPLY to a maybe fast asleep Stephanie whose off on holiday to New Zealand for the next 3 weeks......The end

The clubrouge email address goes to the VIP team, not one member of staff. Thats where your argument falls down. If she was away for 3 weeks, and she is the only one who usually answers that email address, then I am 100% sure 32red will have someone else to cover it while she is away. It is the VIP team, they aren't going to keep high rollers waiting 3 weeks for a reply.

Now Colin(good name that,my old mans name actually)hopefully its a little clearer

Could you try to be a little more condescending next time please, as that wasn't quite enough

Whats clear is, you have then missed out the most important part.

The email CLEARLY shows there is a gambling problem. I don't think anyone on the thread would disagree with that, whatever their views on if a refund should be made or not.

The email was sent on 6th June.

I do not believe 32red will take 11 days or more to read VIP emails, holidays or not. However, 11 days later the OP was able to deposit £1500, 12 days later £1500, 13 days later £2000, 20 days later £4000, 27 days later £16000.

By allowing someone with clear gambling problems to gamble such large amounts, so long after they were made aware of it, is completely irresponsible, and most likely in breach of their license.

As I've said in my other posts, if there is more to the story that the Op hasn't told us then my views might change, but going from what has been posted the casino has been extremely irresponsible and the deposits must be refunded if complying with the gambling act.

 

[vinylweatherman]

WTF!
Seriously? UKGC says don’t pay winnings to players?! Not pay ever?
I would understand if they took the money from the casino instantly but hold on to them until the SE person proves that all necessary steps have been taken to control the problem. That would make sense. But letting the casino keep the money doesn’t.

Someone with a 100k win (at a casino with 48hr reversal period and a month long paying time for that amount) would be nice to have the option to say “I am done” and ask for SE not because there is a big problem, just to eliminate any temptation to play any of it back. Why not get the money?

On the other hand new rules seem to force casinos take proactive steps. I like that. I would also like an instant SE with password, personal info and ID upload that takes effect immediately and blocks all online and ofline gambling. to UKGC for initiating that.

It's the same for an underage gambler, the casino must not pay any winnings and must refund the bets.

It makes more sense when you think of it as closing down an obvious loophole which could be exploited if casinos had to pay winnings from bets made, but also had to refund losing deposits from players who had self exluded. Essentially, it's a case of voiding all bets that should not have been accepted and resolved in the first place.

 

[nikantw]

It's the same for an underage gambler, the casino must not pay any winnings and must refund the bets.

It makes more sense when you think of it as closing down an obvious loophole which could be exploited if casinos had to pay winnings from bets made, but also had to refund losing deposits from players who had self exluded. Essentially, it's a case of voiding all bets that should not have been accepted and resolved in the first place.

One can argue even for under aged that a bet is a bet, you have to pay. But I don’t need to go there. Under aged is something that cannot be disputed, doesn’t need to be diagnosed or questioned. Asking for SE means just that, nobody knows what exactly is going on in players head at the time. Like I said in the example, maybe just had a big win and wants to make sure it won’t be played back. Could be any number of reasons. Hold on to the money until player is out of immediate danger, that is the only proper action.

To be clear, I am talking about winnings from bets placed before the SE request! It just occurred to me that maybe all defending the “don’t pay” policy are talking for bets after the SE request. In that case I agree, don’t pay and refund deposit.

 

[interlog]

To be clear, I am talking about winnings from bets placed before the SE request! It just occurred to me that maybe all defending the “don’t pay” policy are talking for bets after the SE request. In that case I agree, don’t pay and refund deposit.

Any bets by the OP before the request should not be refunded. Any after the request should in my opinion.

 

[vinylweatherman]

One can argue even for under aged that a bet is a bet, you have to pay. But I don’t need to go there. Under aged is something that cannot be disputed, doesn’t need to be diagnosed or questioned. Asking for SE means just that, nobody knows what exactly is going on in players head at the time. Like I said in the example, maybe just had a big win and wants to make sure it won’t be played back. Could be any number of reasons. Hold on to the money until player is out of immediate danger, that is the only proper action.

To be clear, I am talking about winnings from bets placed before the SE request! It just occurred to me that maybe all defending the “don’t pay” policy are talking for bets after the SE request. In that case I agree, don’t pay and refund deposit.

When it comes to SE, as far as the UKGC is concerned it's bets that were made AFTER the request was made. Bet made before will stand.


In this specific thread, what is being discussed is the request from the OP for a refund of the money lost AFTER the request for SE by both live chat and email. This was made on the 6th. Around 10 days later, the OP went on tilt again and lost another 5 figure sum.

Before the 6th, and the email and live chat request, as far as the casino was concerned they had a regular high roller, and unless it can be shown that they should have known via "due diligence" that the player had a gambling problem, the UKGC will not expect any of these bets to be voided, after all, at this stage the casino would have paid out the £19K had a withdrawal been requested rather than it having been lost back.

The problem here is that 32Red have a system that does not "fail safe" when a problem gambler asks for help, but doesn't do so via the correct channels. This exposes a problem gambler to losing willpower again some time after the request and getting into even deeper trouble.

A system that "fails safe" would temporary lock an account when a player appears to have an issue controlling their gambling, and the account should only be unlocked if the casino has done it's due diligence and determined that the player IS in control, and wants to play again. This would mean the player having to jump through hoops to get the account unlocked again, as opposed to having to jump through hoops to get their initial SE request actioned.

 

[lockinlove]

I dont think anyone is trying be hurtful. But my past experience tells me especially with online forums to not take everything at face value. Everything the OP says and I mean everything on the house situation etc could be true... then again we only have his word for it ... so yes IM a skeptic and we have to wait to hear BOTH sides here. But again im sorry to say I have seen this kind of thing way to often. In the end HE has to take responsibility for his own actions. And 32red if there is a proven failure in the SE / RG system need to address this immediately!

Everyone is taking as fact every word said is 100% the truth .... think we need to pause a moment ... true innocent until proven guilty ... but this goes for both sides. Im no die hard 32red fan. I think there payout times suck, game selection sucks, support is mediocre to crap (often ) not of course including Mark who does a great job here. But that does not mean I will judge them on this until all facts are known.

Finally and yeah I know this aint the issue when speaking only of the whole RG situation. But the OPs only focus is reclaiming what HE chose to gamble. No on forced him. And I have no doubt if he does get refunded it will be spunked back into some other casino within weeks, and if he looses he will be back again crying wolf.

The above for sure probably wont be a popular view here but its my view ... take it or leave it.

For me, It doesnt really matter what 32red comes back with. He showed instances twice, where he clearly expresses being sick. The only thing that 32red could come back with that would change my mind is that these emails occurred after he gambled the $25,000 or they are fake. Even if he threatened violence, suing them, verbal abuse..that would only make him a prick but nothing else.

What explanation would you be okay with aside from the scenario above? I personally couldnt think of a single excuse they can come up with.

 

[hypeamg]

I wonder where many of you draw the line then?

When is someone "not abusing" the system and really does need help? It seems to me that such cases cannot occur since everyone likes to jump on the "he just wants his losses back" wagon.

Its clear to me, most of us here "choose" to deposit and play. He doesn´t. He is fueled by addiction, not any desire for a fun time online.

Whatever happened to "innocent until proven guilty"?

It doesn´t matter if any of you don´t buy his "bullshit". Sure its fine to have doubts, but don´t make assumptions that are hurtful in case OP is telling the truth, he is not in a place where any more emotional stress is easy to deal with.

I have a severe addiction which I believe is evident. Why? Because any normal person without an addiction would of withdrawn the £19,000 on the 6th of June and counted themselves "lucky". In my case I cannot do that because regardless of what I win, and 32Red know this from my betting patterns and deposits during my membership with them, ultimately it all goes back in and more. I get to a point with the addiction where it isn't about the money, it's about the horrible feeling and escapism I get gambling in order to run from my other issues. 99% of my play is high level slots spinning sometimes up to £150 a spin, disgusting I know — however when you are losing thousands within a matter of minutes and you are chasing a huge loss gambling "small" amounts is not going to recover that, so my sick desperation to recover what I have lost ends up by me placing even larger bets, depositing more and digging myself even more into a grave that's already 10 foot deep.

Yes no deposits before June 6th should be refunded in any circumstances, however if they look at all of the facts they will clearly see from my account that I CONSTANTLY have reversed withdrawls, and no matter how much I was up, it goes back in and more. I made them aware of my problem, I was able to gamble again after having contacted live chat to self-exclude me, and after having sent Stephanie that email which clearly outlines I am an addict with a serious life threatening illness. When you're at a point where you have lost £20,000 within a few hours you don't think about the "FORMAL PROCEDURES" to self-exclude, you just simply WANT OUT IMMEDIAELY, and I explained this both to live chat and to stephanie in a highly distressed, and panicked state. Yes eventually later I was able to deposit and lose £25,000 over the period I outlined initially, but I feel I was not protected having brought the issue to them some 21 days before.

I'm currently seeking help, I have a gambling blocker installed and I have joined gamblers anonymous for which I have my first meeting (virtual chat room) on Friday as i can't leave the house currently.

I really hope I can beat this addiction and get my life back ultimately, but 32Red should of helped to protect me — they can see from my playing history (and I know you are reading 32Red) JUST LOOK AT MY PLAYING HISTORY, that I am clearly a compulsive gambler with a serious addiction, no one plays like that, it's completely transparent and clear.

Who wins £19,000 and then in a self destructive sickness, bets the entire amount through £100 a spin slots until he's lost it all? Who simply cannot stop plays for hours on end, sometimes throughout the night until the early hours of the morning on a self destructive binge, spinning these disgusting machines thousands of times until every last penny has gone.

That's how I can ultimately prove to people that I am telling the truth, if I wasn't addicted I would of took the money and ran with joy — and I would not play in the way I have done but it's not the money, it's the sick and horrible feeling I get from it that helps me escape other issues unfortunately, all of which I clearly made them aware of ON TWO separate occasions, BOTH of which I told them I have an illness, a gambling addiction I simply CANNOT control, and I CANNOT stop — 32Red know that I play until I am broke, just look at the history.

Ultimately one of two things happened. Either they were well aware I was a cash cow and took advantage, or they failed to put the necessary steps in place to protect me.

So I have just have to take 1 day at a time and every day I don't gamble is a step forward.

 

[thebigs]

Don't wish to comment who is right or wrong with this matter but i do wish you the very best with the horrible addiction and pain that comes with it.
As for your gambling blocker i would advise a better one than you have downloaded as a good one would even block the likes of you accessing Casinomeister and the likes.
Best of luck and hope you reach the other side.

 

[colinsunderland]

I have a severe addiction which I believe is evident. Why? Because any normal person without an addiction would of withdrawn the £19,000 on the 6th of June and counted themselves "lucky". In my case I cannot do that because regardless of what I win, and 32Red know this from my betting patterns and deposits during my membership with them, ultimately it all goes back in and more. I get to a point with the addiction where it isn't about the money, it's about the horrible feeling and escapism I get gambling in order to run from my other issues. 99% of my play is high level slots spinning sometimes up to £150 a spin, disgusting I know — however when you are losing thousands within a matter of minutes and you are chasing a huge loss gambling "small" amounts is not going to recover that, so my sick desperation to recover what I have lost ends up by me placing even larger bets, depositing more and digging myself even more into a grave that's already 10 foot deep.

Yes no deposits before June 6th should be refunded in any circumstances, however if they look at all of the facts they will clearly see from my account that I CONSTANTLY have reversed withdrawls, and no matter how much I was up, it goes back in and more. I made them aware of my problem, I was able to gamble again after having contacted live chat to self-exclude me, and after having sent Stephanie that email which clearly outlines I am an addict with a serious life threatening illness. When you're at a point where you have lost £20,000 within a few hours you don't think about the "FORMAL PROCEDURES" to self-exclude, you just simple WANT OUT, and I explained this both to live chat and to stephanie in a highly distressed, and panicked state. Yes eventually later I was able to deposit and lose £25,000 over the period I outlined initially, but I feel I was not protected having brought the issue to them some 21 days before.

I'm currently seeking help, I have a gambling blocker installed and I have joined gamblers anonymous for which I have my first meeting (virtual chat room) on Friday as i can't leave the house currently.

I really hope I can beat this addiction and get my life back ultimately, but 32Red should of helped to protect me — they can see from my playing history (and I know you are reading 32Red) JUST LOOK AT MY PLAYING HISTORY, that I am clearly a compulsive gambler with a serious addiction, no one plays like that, it's completely transparent and clear.

Who wins £19,000 and then in a self destructive sickness, bets the entire amount through £100 a spin slots until he's lost it all? Who simply cannot stop plays for hours on end, sometimes throughout the night until the early hours of the morning on a self destructive binge, spinning these disgusting machines thousands of times until every last penny has gone.

That's how I can ultimately prove to people that I am telling the truth, if I wasn't addicted I would of took the money and ran with joy — and I would not play in the way I have done but it's not the money, it's the sick and horrible feeling I get from it that helps me escape other issues unfortunately, of which I clearly made them aware of ON TWO separate occasions, BOTH of which I told them I have an illness, a gambling addiction I simply CANNOT control, and I CANNOT stop — 32Red know that I play until I am broke, just look at the history.

So I have just have to take 1 day at a time and every day I don't gamble is a step forward.

Can I ask a couple of questions?
Have you got the chat log yet?
Were you at any point sent a SE form (regardless of if you sent it back)
Did you have any contact between yourself and the casino after you sent that email. Any at all?

Whatever the outcome of this I hope you get better and manage to get your life back.

I know its easy to miss posts in a thread this size, but I did post some advice in this post

https://www.casinomeister.com/forum...gamble-after-asking-for-self-exclusion.79797/

I hope you have read it and at least considered doing some of what I mentioned.

 

[hypeamg]

Can I ask a couple of questions?
Have you got the chat log yet?
Were you at any point sent a SE form (regardless of if you sent it back)
Did you have any contact between yourself and the casino after you sent that email. Any at all?

Whatever the outcome of this I hope you get better and manage to get your life back.

I know its easy to miss posts in a thread this size, but I did post some advice in this post

https://www.casinomeister.com/forum...gamble-after-asking-for-self-exclusion.79797/

I hope you have read it and at least considered doing some of what I mentioned.

Of course...

• No chat log yet, even though I asked them on four separate occasions to provide this. Mark, why has this not been sent to me?

• I have checked my email and I don't have anything, as for the live chat I was so distressed at the time I honestly cannot remember most of the dialogue apart from the desperate plee to self exclude me immediately, and when I found out it wasn't a simple "Yes, ok I have done that for you" I got very angry and contacted Stephanie at 32Red straight away. You know, when you've just gambled £20,000 away in a matter of hours you literally just feel like killing yourself, I know it sounds extreme but just imagine losing £20,000 from your account that you know is gone forever, you simply do one thing only, YOU PANIC, and when you're having an ANXIETY ATTACK because you realise what you have just done any and all logic goes out the window. At the time of speaking to live chat I remember 3 things... 1) Asking desperately to self-exclude me 2) Getting incredibly angry when they wouldn't do it for me 3) Shaking like a leaf whilst having a panic attack.

If this ends up going to court, then I will give a solicitor all of my anxiety chat dialogue and posts in a support group over the last 4 years to prove everything I have said from the off in here regarding my illness and addiction is the truth. The courts only need to look at my playing activity and how much I have lost (and not won) over the years to see I am an addict.

I am by no means making any up this up trust me. I wish I had a normal life more than anything in the world, I wish I could leave the house, and I wish I didn't have this horrific addiction but I can prove all of that to them without a shadow of a doubt, 100s of posts, hundreds of messages dialogue with support members etc. I know my addiction contributes towards this massively so hopefully if I can recover from this addiction, I can recover from the panic disorder and agoraphobia too.

• Yes, absolutely I am doing everything in my power to try and finally get some help with this. It wasn't easy to come here you know, to admit how much of a loser I feel, how degraded, how desperate but I think it's got to a point where I have to admit to it, where I can't hide it any longer and "pretend" everything is going to be ok, because it's clearly not — so I am doing everything I can at the moment.

 

[hypeamg]

For me, It doesnt really matter what 32red comes back with. He showed instances twice, where he clearly expresses being sick. The only thing that 32red could come back with that would change my mind is that these emails occurred after he gambled the $25,000 or they are fake. Even if he threatened violence, suing them, verbal abuse..that would only make him a prick but nothing else.

What explanation would you be okay with aside from the scenario above? I personally couldnt think of a single excuse they can come up with.

Here's the proof by clicking "original message in gmail"...

SENT AND MOST IMPORTANTLY "DELIVERED"

 

[danchop]

I have a severe addiction which I believe is evident. Why? Because any normal person without an addiction would of withdrawn the £19,000 on the 6th of June and counted themselves "lucky". In my case I cannot do that because regardless of what I win, and 32Red know this from my betting patterns and deposits during my membership with them, ultimately it all goes back in and more. I get to a point with the addiction where it isn't about the money, it's about the horrible feeling and escapism I get gambling in order to run from my other issues. 99% of my play is high level slots spinning sometimes up to £150 a spin, disgusting I know — however when you are losing thousands within a matter of minutes and you are chasing a huge loss gambling "small" amounts is not going to recover that, so my sick desperation to recover what I have lost ends up by me placing even larger bets, depositing more and digging myself even more into a grave that's already 10 foot deep.

Yes no deposits before June 6th should be refunded in any circumstances, however if they look at all of the facts they will clearly see from my account that I CONSTANTLY have reversed withdrawls, and no matter how much I was up, it goes back in and more. I made them aware of my problem, I was able to gamble again after having contacted live chat to self-exclude me, and after having sent Stephanie that email which clearly outlines I am an addict with a serious life threatening illness. When you're at a point where you have lost £20,000 within a few hours you don't think about the "FORMAL PROCEDURES" to self-exclude, you just simple WANT OUT, and I explained this both to live chat and to stephanie in a highly distressed, and panicked state. Yes eventually later I was able to deposit and lose £25,000 over the period I outlined initially, but I feel I was not protected having brought the issue to them some 21 days before.

I'm currently seeking help, I have a gambling blocker installed and I have joined gamblers anonymous for which I have my first meeting (virtual chat room) on Friday as i can't leave the house currently.

I really hope I can beat this addiction and get my life back ultimately, but 32Red should of helped to protect me — they can see from my playing history (and I know you are reading 32Red) JUST LOOK AT MY PLAYING HISTORY, that I am clearly a compulsive gambler with a serious addiction, no one plays like that, it's completely transparent and clear.

Who wins £19,000 and then in a self destructive sickness, bets the entire amount through £100 a spin slots until he's lost it all? Who simply cannot stop plays for hours on end, sometimes throughout the night until the early hours of the money on a self destructive binge, spinning these disgusting machines thousands of times.

That's how I can ultimately prove to people that I am telling the truth, if I wasn't addicted I would of took the money and ran with joy — and I would not play in the way I have done But it's not the money, it's the sick and horrible feeling I get from it that helps me escape other issues unfortunately, of which I clearly made them aware of ON TWO separate occasions, BOTH of which I told them I have an illness, a gambling addiction I simply CANNOT control.

So I have just have to take 1 day at a time and every day I don't gamble is a step forward.

I can relate to your post and great your trying to do more than what seems to have been your pattern over the last few months.
Now Id like to backtrack a little and APOLOGISE somewhat in the way ive been defending 32reds system for SE,we still dont know thier responses to youre requests but for the time being,this is what i found out this morning..

After reading vinylweathermans post earlier,i thought,for fucks sake 32reds SE rules only require a small extra amount of input than other casinos,so i decided to go through the process myself as if i really was going to complete it,only stopping at the final doomsday click.Firstly i logged into videoslots and found the area easy and the doomsday hit button was right there,only requiring a multichoice of period of time to self exclude.
I then went back to 32reds area and entered it,its still easy to follow BUT apart from twoing and froing between windows of the site and my email centre,i found i needed a bloody PRINTER to complete the process,and that put a stop right there to me being able to self exclude,the only option left was thier take a break,which still involved sending an email but at least you didnt have to physically sign anything.The whole thing stunk of doing KYC crap which i loathe as i cant stand forms fullstop.

This whole self exclusion mess is flawed,i dont agree with how your doing things by using the flaw to carry the sickness on and then crying wolf to the last three casinos,but i see that as UKGCCs fault entirely and i think they should be held accountable,Once you self exclude at one casino there should be an instant self exclusion sent to all,as ive said all along.There should be ONE format for all casinos for both KYC and SE.I cant see why thats soo hard.

 

[hypeamg]

I can relate to your post and great your trying to do more than what seems to have been your pattern over the last few months.
Now Id like to backtrack a little and APOLOGISE somewhat in the way ive been defending 32reds system for SE,we still dont know thier responses to youre requests but for the time being,this is what i found out this morning..

After reading vinylweathermans post earlier,i thought,for fucks sake 32reds SE rules only require a small extra amount of input than other casinos,so i decided to go through the process myself as if i really was going to complete it,only stopping at the final doomsday click.Firstly i logged into videoslots and found the area easy and the doomsday hit button was right there,only requiring a multichoice of period of time to self exclude.
I then went back to 32reds area and entered it,its still easy to follow BUT apart from twoing and froing between windows of the site and my email centre,i found i needed a bloody PRINTER to complete the process,and that put a stop right there to me being able to self exclude,the only option left was thier take a break,which still involved sending an email but at least you didnt have to physically sign anything.The whole thing stunk of doing KYC crap which i loathe as i cant stand forms fullstop.

This whole self exclusion mess is flawed,i dont agree with how your doing things by using the flaw to carry the sickness on and then crying wolf to the last three casinos,but i see that as UKGCCs fault entirely and i think they should be held accountable,Once you self exclude at one casino there should be an instant self exclusion sent to all,as ive said all along.There should be ONE format for all casinos for both KYC and SE.I cant see why thats soo hard.

Thank you very much Dan, I appreciate that I really do.

32Red know the deposits were made at the dates I have showed, and if I could get into my account you would get proof of that too.

Yes, they should of self excluded me the minute I asked, OR...... at the very least the second time when I told them in a desperate plee I have a gambling illness.

 

[colinsunderland]

I then went back to 32reds area and entered it,its still easy to follow BUT apart from twoing and froing between windows of the site and my email centre,i found i needed a bloody PRINTER to complete the process,and that put a stop right there to me being able to self exclude,the only option left was thier take a break,which still involved sending an email but at least you didnt have to physically sign anything.The whole thing stunk of doing KYC crap which i loathe as i cant stand forms fullstop.

This was mentioned earlier in the thread too I believe.
And plenty of people don't own a printer, so how are they supposed to do it. Some people only use a phone, so why would they have a printer.
Other casinos don't do that, and others do, but most would, without fail, block the account immediately to stop any further losses. Thats where I feel this guy has been completely let down and failed by 32red.

This whole self exclusion mess is flawed,i dont agree with how your doing things by using the flaw to carry the sickness on and then crying wolf to the last three casinos,but i see that as UKGCCs fault entirely and i think they should be held accountable,Once you self exclude at one casino there should be an instant self exclusion sent to all,as ive said all along.There should be ONE format for all casinos for both KYC and SE.I cant see why thats soo hard.

32red are the only casino to do things this way as far as I'm aware. It certainly seemed it last year in the thread from back then.
There is going to be a central system for multiple operator SE set up soon.

Again though, you have dodgy casinos now telling people the only way to close their account is to use self exclusion. When the multi operator list comes in, all those people are likely to find themselves unable to play at any casino.

 

[hypeamg]

This was mentioned earlier in the thread too I believe.
And plenty of people don't own a printer, so how are they supposed to do it. Some people only use a phone, so why would they have a printer.
Other casinos don't do that, and others do, but most would, without fail, block the account immediately to stop any further losses. Thats where I feel this guy has been completely let down and failed by 32red.



32red are the only casino to do things this way as far as I'm aware. It certainly seemed it last year in the thread from back then.
There is going to be a central system for multiple operator SE set up soon.

Again though, you have dodgy casinos now telling people the only way to close their account is to use self exclusion. When the multi operator list comes in, all those people are likely to find themselves unable to play at any casino.

I strongly believe they took advantage of me after receiving my initial email. A gambling addict who can't withdraw is an online casino's dream! Pretty sick really, and the fact NOBODY has sent me the chat transcript after asking 4 times, and waiting days now is beyond a joke.

I found proof of my large win on the 6th of June which I gambled back, I always take screenshots incase the casino don't pay.

You can see the time and you can see within just over 3 hours I lost £18,269 (well over 19 as I won more shortly after) playing £150 spins as I couldn't stop. No "normal player" loses that amount of money in 3 hours. I have blacked the top right of my screen out because it has personal details in it.

Oh and AskGamblers rejected my complaint which I was quite shocked about. Event though I provided evidence!

 

[TheAddict]

Dont take that personally dude. Lockinlove didnt call you a prick nor accuse you of anything. She simply said that there is nothing that could change her mind now with what 32red could respond with in regards to why you wasnt self excluded, other than that if they were to come back with proof that you lied about emails... which is not an accusation just a firm stance on her feeelings are on the matter, which currently i believe are backing you !
She never called you a prick either, just simply mentiined that if anyone in your current situation had even resorted to threats or being abusive it wouldnt be a reasonable excuse to not have completed the SE, it would just make anyone that did act in such a way come across as a prick, which indeed it would.

Im sure she will be along after a few more bonus rounds in bonanza and be quite suprised in how you read her comment.
Understandably you are in defence mode and probably accumilating more stress given the amount of divided comments here, so hopefully she wont come in and suplex your ass for that assumption of her comment.

Gl anyway, maybe try and give your brain a break from this thread, i personally can't see there being anything worth mentioning from anyone commenting that hasn't been mentioned already, until of course, 32red make some kind of clarifying statement.

 

[danchop]

I strongly believe they took advantage of me after receiving my initial email. A gambling addict who can't withdraw is an online casino's dream! Pretty sick really, and the fact NOBODY has sent me the chat transcript after asking 4 times, and waiting days now is beyond a joke. If they want to deny me, then what is their best defence? To hide the live chat transcript right?

I found proof of my large win on the 6th of June which I gambled back, I always take screenshots incase the casino don't pay.

You can see the time and you can see within just over 3 hours I lost £18,269 (well over 19 at one point) playing £150 spins as I couldn't stop. No "normal player" loses that amount of money in 3 hours. I have blacked the top right of my screen out because it has personal details in it.

Well you cant remember how the chat went,probably niether would have i in your case that night,you may have just been asking for your 19000 grand back,i dont know.
Casinos do love people like you and me that dont cash out and blow big wins,but they dont know your financial position in the first place,they have all these things that pop up from time to time,like oh youve been playing for two days and your loss is blaa blaa etc,deposit limits etc but theyre just an annoyance for true problem gambler,if anything it interferes with my game play and i up my bet.
A great idea for a business would be a gamblers minder site,much like a sharebroker but with the power to control your gambling play at different casinos.You join,get assigned a mentor,give them financial details and your budget each week,and have a software system to monitor bets,play etc.You have the freedom to gamble how you like,but at some point it jumps in lowers bets,cashes out,disallows you playing that game any longer etc.All the things a heavy gambler has in mindset before they start to play but throw out the window once they start.
Your a software guy,set it up,id join

 

[nutnut]

on a side note why is it always the addicts who win these massive wins. little old me would run for hills if i had hit a 16k win!

 

[danchop]

on a side note why is it always the addicts who win these massive wins. little old me would run for hills if i had hit a 16k win!

Bet 150 a pop and you just might,ive done around $50000 on bonanza since it came out and think the most ive one in a hit is $800 odd,think on motorhead i one $3000 odd in a hit at $40 a spin,overall addicts are addicts cause they never win big.I think the opposite,its always new pricks that strike it lucky