I wonder where many of you draw the line then?
When is someone "not abusing" the system and really does need help? It seems to me that such cases cannot occur since everyone likes to jump on the "he just wants his losses back" wagon.
Its clear to me, most of us here "choose" to deposit and play. He doesn´t. He is fueled by addiction, not any desire for a fun time online.
Whatever happened to "innocent until proven guilty"?
It doesn´t matter if any of you don´t buy his "bullshit". Sure its fine to have doubts, but don´t make assumptions that are hurtful in case OP is telling the truth, he is not in a place where any more emotional stress is easy to deal with.
I have a severe addiction which I believe is evident. Why? Because any normal person without an addiction would of withdrawn the £19,000 on the 6th of June and counted themselves "lucky". In my case I cannot do that because regardless of what I win, and 32Red know this from my betting patterns and deposits during my membership with them, ultimately it all goes back in and more. I get to a point with the addiction where it isn't about the money, it's about the horrible feeling and escapism I get gambling in order to run from my other issues. 99% of my play is high level slots spinning sometimes up to £150 a spin, disgusting I know — however when you are losing thousands within a matter of minutes and you are chasing a huge loss gambling "small" amounts is not going to recover that, so my sick desperation to recover what I have lost ends up by me placing even larger bets, depositing more and digging myself even more into a grave that's already 10 foot deep.
Yes no deposits before June 6th should be refunded in any circumstances, however if they look at all of the facts they will clearly see from my account that I CONSTANTLY have reversed withdrawls, and no matter how much I was up, it goes back in and more. I made them aware of my problem, I was able to gamble again after having contacted live chat to self-exclude me, and after having sent Stephanie that email which clearly outlines I am an addict with a serious life threatening illness. When you're at a point where you have lost £20,000 within a few hours you don't think about the "FORMAL PROCEDURES" to self-exclude, you just simply WANT OUT IMMEDIAELY, and I explained this both to live chat and to stephanie in a highly distressed, and panicked state. Yes eventually later I was able to deposit and lose £25,000 over the period I outlined initially, but I feel I was not protected having brought the issue to them some 21 days before.
I'm currently seeking help, I have a gambling blocker installed and I have joined gamblers anonymous for which I have my first meeting (virtual chat room) on Friday as i can't leave the house currently.
I really hope I can beat this addiction and get my life back ultimately, but 32Red should of helped to protect me — they can see from my playing history (and I know you are reading 32Red) JUST LOOK AT MY PLAYING HISTORY, that I am clearly a compulsive gambler with a serious addiction, no one plays like that, it's completely transparent and clear.
Who wins £19,000 and then in a self destructive sickness, bets the entire amount through £100 a spin slots until he's lost it all? Who simply cannot stop plays for hours on end, sometimes throughout the night until the early hours of the morning on a self destructive binge, spinning these disgusting machines thousands of times until every last penny has gone.
That's how I can ultimately prove to people that I am telling the truth, if I wasn't addicted I would of took the money and ran with joy — and I would not play in the way I have done but it's not the money, it's the sick and horrible feeling I get from it that helps me escape other issues unfortunately, all of which I clearly made them aware of ON TWO separate occasions, BOTH of which I told them I have an illness, a gambling addiction I simply CANNOT control, and I CANNOT stop — 32Red know that I play until I am broke, just look at the history.
Ultimately one of two things happened. Either they were well aware I was a cash cow and took advantage, or they failed to put the necessary steps in place to protect me.
So I have just have to take 1 day at a time and every day I don't gamble is a step forward.