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32Red Allowed me to gamble after asking for self exclusion.

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32Red is a well-established online casino reviewed by Casinomeister
So have you self excluded from every other casino you currently hold accounts with as getting £25k back isn't going to help you if you instantly deposit it elsewhere?

I have a block in place, and I am enrolled with gamblers anonymous, I have created probably more than 150 casino accounts over the years, so yes it really is a sickening illness. I want to recover, I don't want to lose my house, and I want to work on getting help to recover from this addiction more than I can ever explain. I haven't slept for 2 days waiting for this decision and my stupid threatening posts are because I am just sat here feeling sick constantly, worrying myself to death.
 
So have you self excluded from every other casino you currently hold accounts with as getting £25k back isn't going to help you if you instantly deposit it elsewhere?

Colin I have been in debt, but I have never been in this position before where by if I don't get the deposits back I have no way out and I will lose everything. It's complete rock bottom for me, I have said some things on here I shouldn't such as the silly threats because I haven't slept for 2 days and I am just panicking constantly that the outcome might not be one I hope for and I then essentially become homeless.

Gamblers anonymous told me it's a progressive illness and they are not wrong. What began 10 years ago as £5 bets as you can see has become life threatening for me betting thousands in a matter of seconds, and as time has gone on it's just got worse and worse.

Just praying to God this can be sorted out for me, please believe me when I tell you that regardless of how long I have had this addiction this is the absolute worst it has ever been and it's the first time i have admitted it openly and I have sought help for it through the proper channels like gamblers anonymous, I do not want to gamble anymore money at all, I promise you that I just don't want to end up homeless on the street.
 
A block on the accounts or a self exclusion on ALL accounts? Which if you have 150 will probably be just about every one in the UK.

You know theres a difference, if you don't SE then I guarantee you will play this money back if you get it refunded. That is what addiction does. Losing your house won't matter in that moment as all you will see if the chance to gamble. You MUST self exclude from everywhere.

Look at it this way, when you deposited this £25k, you didn't care about losing your house, if you did you wouldn't have spent it. So if you get it back again, you won't care, you will spend it again unless you stop yourself from doing it again. The ONLY way to do that is self exclude, not close or block accounts. And self exclude for a min of 5 years. You won't be better in 6 months or a year, possibly not in 5 years.

Sorry if that sounds harsh, but people with addictions need harsh at times when they stand to lose everything. Just trying to help :)
 
A block on the accounts or a self exclusion on ALL accounts? Which if you have 150 will probably be just about every one in the UK.

You know theres a difference, if you don't SE then I guarantee you will play this money back if you get it refunded. That is what addiction does. Losing your house won't matter in that moment as all you will see if the chance to gamble. You MUST self exclude from everywhere.

Look at it this way, when you deposited this £25k, you didn't care about losing your house, if you did you wouldn't have spent it. So if you get it back again, you won't care, you will spend it again unless you stop yourself from doing it again. The ONLY way to do that is self exclude, not close or block accounts. And self exclude for a min of 5 years. You won't be better in 6 months or a year, possibly not in 5 years.

Sorry if that sounds harsh, but people with addictions need harsh at times when they stand to lose everything. Just trying to help :)

op every word Colin says is true. you need to self exclude permanently everywhere right now
 
Have you a back up plan if you dont get your deposits back ? ( im not saying you wont or will as I simply do not know )

You need to be thinking ahead now. Reclaiming money you made the choice to gamble is actually or should actually be the least of the issues here. As Gamcare often say "It is a side issue - and the big issues need to be dealt with head on"...
 
Colin I have been in debt, but I have never been in this position before where by if I don't get the deposits back I have no way out and I will lose everything. It's complete rock bottom for me, I have said some things on here I shouldn't such as the silly threats because I haven't slept for 2 days and I am just panicking constantly that the outcome might not be one I hope for and I then essentially become homeless.

Gamblers anonymous told me it's a progressive illness and they are not wrong. What began 10 years ago as £5 bets as you can see has become life threatening for me betting thousands in a matter of seconds, and as time has gone on it's just got worse and worse.

Just praying to God this can be sorted out for me, please believe me when I tell you that regardless of how long I have had this addiction this is the absolute worst it has ever been and it's the first time i have admitted it openly and I have sought help for it through the proper channels like gamblers anonymous, I do not want to gamble anymore money at all, I promise you that I just don't want to end up homeless on the street.

If they allowed you to gamble after you had self-excluded, and you did not try to circumvent the self-exclusion by opening up another account (i.e it was the same account, and therefore it is their mistake) then you have a case. If you willfully sort to circumvent the self-exclusion by doing something different, then i'm afraid there is no case for 32Red to answer from my understanding. However, if you have to take this to eCOGRA or other such dispute resolutions, this will take time. That sounds like something you don't have financially, so i suggest you either talk to a friend / relative who might be able to help you out or your bank. The other option is to look at Bankruptcy or a if you don't need to go quite that far, a voluntary insolvency agreement. I appreciate this doesn't help you in the short term, but in the long term it certainly will.

I've been in a position similar to you where a number of years ago i gambled way more than i could afford and wiped out every bit of money i could get my hands on. I had to come clean and get help off my parents who luckily could help me - i'm still paying it back now. My gambling since then has been a LOT more controlled, with only the odd blip and in no way as severe. It's easy to end up like you for some of us, and help is there - and doing something about it is a start, but you can only stop this if you admit it to the right people and seek help from the right places.

Also, invest in Gamblock. Get someone you trust and know to set it up so you have no idea what the passwords are or how to reset it. Install it on every device you own, and that will help by making it difficult (if not impossible) for you gamble.

I wish you all the best
 
Have you a back up plan if you dont get your deposits back ? ( im not saying you wont or will as I simply do not know )

You need to be thinking ahead now. Reclaiming money you made the choice to gamble is actually or should actually be the least of the issues here. As Gamcare often say "It is a side issue - and the big issues need to be dealt with head on"...

I have self-excluded yes but I will be honest and tell you the main problem. The problem for me is finding new casino's to sign up too, and when tons launch each year it's a huge issue for me, hence why I have so many accounts. The block essentially is my main tool to combat this.

If I could self-exclude EVERYWHERE trust me I would that right this second.
 
If they allowed you to gamble after you had self-excluded, and you did not try to circumvent the self-exclusion by opening up another account (i.e it was the same account, and therefore it is their mistake) then you have a case. If you willfully sort to circumvent the self-exclusion by doing something different, then i'm afraid there is no case for 32Red to answer from my understanding. However, if you have to take this to eCOGRA or other such dispute resolutions, this will take time. That sounds like something you don't have financially, so i suggest you either talk to a friend / relative who might be able to help you out or your bank. The other option is to look at Bankruptcy or a if you don't need to go quite that far, a voluntary insolvency agreement. I appreciate this doesn't help you in the short term, but in the long term it certainly will.

I've been in a position similar to you where a number of years ago i gambled way more than i could afford and wiped out every bit of money i could get my hands on. I had to come clean and get help off my parents who luckily could help me - i'm still paying it back now. My gambling since then has been a LOT more controlled, with only the odd blip and in no way as severe. It's easy to end up like you for some of us, and help is there - and doing something about it is a start, but you can only stop this if you admit it to the right people and seek help from the right places.

Also, invest in Gamblock. Get someone you trust and know to set it up so you have no idea what the passwords are or how to reset it. Install it on every device you own, and that will help by making it difficult (if not impossible) for you gamble.

I wish you all the best

I have to be very careful regarding my mortgage because ultimately if I make them aware of my problem, it could cause problems for me if 32Red refund the deposits and essentially even though I will not go bankrupt if I get the deposits back, the mortgage company could take the mortgage off me, forcing me to sell my home.

I am looking at options currently should the worst come through, but I can't really put too much in place formally "making people aware" until I receive a decision, but Mark has told me they are getting back to me today so just praying they can help me here. If I can "somehow" inform every casino, and every new casino that I cannot gamble I can do that, would be great if I could get blacklisted — not for anything illegal, but just because I have a severe addiction. Nothing is in place to stop me signing up to new casino's that's the main problem. BUT — the good news for me is because I can't leave the house I can't go anywhere to gamble so the block in places on all devices with a friend having the password will 100% stop me, and allow me to start recovery.
 
I have to be very careful regarding my mortgage because ultimately if I make them aware of my problem, it could cause problems for me if 32Red refund the deposits and essentially even though I will not go bankrupt if I get the deposits back, the mortgage company could take the mortgage off me, forcing me to sell my home.

I am looking at options currently should the worst come through, but I can't really put too much in place formally "making people aware" until I receive a decision, but Mark has told me they are getting back to me today so just praying they can help me here. If I can "somehow" inform every casino, and every new casino that I cannot gamble I can do that, would be great if I could get blacklisted — not for anything illegal, but just because I have a severe addiction. Nothing is in place to stop me signing up to new casino's that's the main problem. BUT — the good news for me is because I can't leave the house I can't go anywhere to gamble so the block in places on all devices with a friend having the password will 100% stop me, and allow me to start recovery.

I don't know who's given you the advice re: the mortgage but that's simply not true. If you DON'T make them aware of your problem and default, then you'll be in a lot more trouble than if you do. For example, they can defer payments (but you'd still gain interest) for a period of time, or accept lower payments, etc... There is always a way if they can help they will - they're a business. They have entire teams set up to help people in financial trouble - of course gambling is frowned upon as a way of getting in to it, but they are unlikely to take no notice. They would rather get some money, or know how you'll fix this, than not know. And if 32Red gave you the deposits back, you could clear the deficit and any other issues the gambling has caused to some extent.

To do nothing is the worst thing in the world. You've admitted this publicly, and i have no reason to doubt you're telling the truth about all this - so don't start getting shy about what you need to do. To fix this you need to fix the root cause. The symptoms of it can be healed over time but you HAVE to involve the financial institutions you owe money to in this - if you end up defaulting without letting them know first, it will be a lot lot worse.
 
I don't know who's given you the advice re: the mortgage but that's simply not true. If you DON'T make them aware of your problem and default, then you'll be in a lot more trouble than if you do. For example, they can defer payments (but you'd still gain interest) for a period of time, or accept lower payments, etc... There is always a way if they can help they will - they're a business. They have entire teams set up to help people in financial trouble - of course gambling is frowned upon as a way of getting in to it, but they are unlikely to take no notice. They would rather get some money, or know how you'll fix this, than not know. And if 32Red gave you the deposits back, you could clear the deficit and any other issues the gambling has caused to some extent.

To do nothing is the worst thing in the world. You've admitted this publicly, and i have no reason to doubt you're telling the truth about all this - so don't start getting shy about what you need to do. To fix this you need to fix the root cause. The symptoms of it can be healed over time but you HAVE to involve the financial institutions you owe money to in this - if you end up defaulting without letting them know first, it will be a lot lot worse.

Thanks TranceMonkey, I will make a start today first calling the bank to put a lock on all deposits for any gaming companies, and for any amounts higher than say £500 so I cannot get into the mess I have now. I will also ring the mortgage company too.
 
I have to be very careful regarding my mortgage because ultimately if I make them aware of my problem, it could cause problems for me if 32Red refund the deposits and essentially even though I will not go bankrupt if I get the deposits back, the mortgage company could take the mortgage off me, forcing me to sell my home.

I am looking at options currently should the worst come through, but I can't really put too much in place formally "making people aware" until I receive a decision, but Mark has told me they are getting back to me today so just praying they can help me here. If I can "somehow" inform every casino, and every new casino that I cannot gamble I can do that, would be great if I could get blacklisted — not for anything illegal, but just because I have a severe addiction. Nothing is in place to stop me signing up to new casino's that's the main problem. BUT — the good news for me is because I can't leave the house I can't go anywhere to gamble so the block in places on all devices with a friend having the password will 100% stop me, and allow me to start recovery.

Its not a matter of if 32red help you out or not. That not a requirement from them. What it comes down to is if you for what ever reason have a claim in regards deposits. It comes down to a matter of legal requirements. And if not 32red are fully within there right to keep the deposits. I think you need to get out of the mind set of being a victim here. Its hard yes but self victimization is not going to help you in the long run. Sounds harsh I know but the way you write here its as if the 25k is the answer to all your problems. Its not im afraid. I could write more but dont see the point right now. So im backing out of this thread until 32red have spoken.
 
Thanks TranceMonkey, I will make a start today first calling the bank to put a lock on all deposits for any gaming companies, and for any amounts higher than say £500 so I cannot get into the mess I have now. I will also ring the mortgage company too.

Not sure about the lock on gambling transactions - never heard that being done. Just get Gamblock. But if you can't pay your credit cards, mortgage, car, whatever, you need to talk to them - but mortgage first... :)
 
Not sure about the lock on gambling transactions - never heard that being done. Just get Gamblock. But if you can't pay your credit cards, mortgage, car, whatever, you need to talk to them - but mortgage first... :)

I will do that today, thanks so much for your help.
 
£25K is a lot of money.....money which the OP 'wrote off' when chasing that elusive gambling high (as we all do).

32Red may well be in the wrong and their SE facilities deliberately unaccommodating, but this still strikes me as a 'second- chance' reprieve if refunded.

Would donating the 25K to a charitable donation not be a better proposal? Despite the OP's best intentions, reimbursing such a large amount to a problem gambler will likely mean it'll be gambled away elsewhere, even after having openly admitted they're out of control?
 
Not sure about the lock on gambling transactions - never heard that being done. Just get Gamblock. But if you can't pay your credit cards, mortgage, car, whatever, you need to talk to them - but mortgage first... :)

My last post for now ha ... no uk bank can or will put a block on certain transactions. Simply not doable ... a person though can cut up debit cards, get rid of credit cards, get a basic bank account for DDs withdraws and deposits and so on. And a person can hand over everything financial cards etc to someone they trust. It comes down in the end to taking personal responsibility and no one can do this for you. No bank, no casino, no legislation. A person has to make the right choices, sometimes brutal life style altering choices ... or they continue on the same path.
 
A block on the accounts or a self exclusion on ALL accounts? Which if you have 150 will probably be just about every one in the UK.

You know theres a difference, if you don't SE then I guarantee you will play this money back if you get it refunded. That is what addiction does. Losing your house won't matter in that moment as all you will see if the chance to gamble. You MUST self exclude from everywhere.

Look at it this way, when you deposited this £25k, you didn't care about losing your house, if you did you wouldn't have spent it. So if you get it back again, you won't care, you will spend it again unless you stop yourself from doing it again. The ONLY way to do that is self exclude, not close or block accounts. And self exclude for a min of 5 years. You won't be better in 6 months or a year, possibly not in 5 years.

Sorry if that sounds harsh, but people with addictions need harsh at times when they stand to lose everything. Just trying to help :)
youre thinking as you,who obviously hasnt got the problem.
The mindset is that he would have never thought of going anywhere near 25000 before he started,the initial thinking is that you think its going to be your day,and if just this once i win big,thats it im quitting and im cured.
The losing starts.the bets go up,until you reach a point where money means nothing whatsoever to your brain..nothing,you dont even know what the word means anymore.When youve exhausted everything you can possibly get that night,the last say 50-100 the depression and hating yourself really begins to kick in,you want to die.
Seriuosly the way se is set up over there it wont work for him one bit,he needs to make an appointment with his bank
 
youre thinking as you,who obviously hasnt got the problem.
The mindset is that he would have never thought of going anywhere near 25000 before he started,the initial thinking is that you think its going to be your day,and if just this once i win big,starts it im quitting and im cured.
the losing starts.the bets go up,until you reach a point where money means nothing whatsoever to your brain..nothing,you dont even know what the word means anymore.When youve exhausted everything you can possibly get that night,the last say 50-100 the depression and hating yourself really begins to kick in,you want to die.
Seriuosly the way se is set up over there it wont work for him one bit,he needs to make an appointment with his bank

Some of that is true, but the big win part is completely wrong. I showed everyone I won £19,000 but I gambled every single penny back because of my illness. Yes, I am doing everything I can today both financially and from a recovery perspective.
 
youre thinking as you,who obviously hasnt got the problem.
The mindset is that he would have never thought of going anywhere near 25000 before he started,the initial thinking is that you think its going to be your day,and if just this once i win big,thats it im quitting and im cured.
The losing starts.the bets go up,until you reach a point where money means nothing whatsoever to your brain..nothing,you dont even know what the word means anymore.When youve exhausted everything you can possibly get that night,the last say 50-100 the depression and hating yourself really begins to kick in,you want to die.
Seriuosly the way se is set up over there it wont work for him one bit,he needs to make an appointment with his bank

Again, you are speaking like someone who doesn't understand UK rules.
A bank will not bar all gambling transactions. Nor would that in itself stop him even if they did. Are they going to stop him taking cash out that he could buy prepaid cards with? Stop uploads to neteller, skrill, paypal? The only way is to self exclude with every casino. The only way.
 
Again, you are speaking like someone who doesn't understand UK rules.
A bank will not bar all gambling transactions. Nor would that in itself stop him even if they did. Are they going to stop him taking cash out that he could buy prepaid cards with? Stop uploads to neteller, skrill, paypal? The only way is to self exclude with every casino. The only way.

Can I self exclude from casino's I don't even have accounts at to protect me?
 
Some of that is true, but the big win part is completely wrong. I showed everyone I won £19,000 but I gambled every single penny back because of my illness. Yes, I am doing everything I can today both financially and from a recovery perspective.

I really hope that if and when 32 Red refund your money, you learn a lesson from what you have gone through and don't redeposit the money anywhere else. I assume you have not gambled since you started this thread, if that is the case, then you can manage to restrain yourself. Mark each day you don't gamble off on a calendar, as the days start to build up and you have something visually to see, your self esteem and pride will slowly return - your brain connects more with visual aids than memories.

Addictions come from attempting to fill in a part of your life with something that is missing, see your doctor and see if there is medication that can help you, even get referred to a Community Psychiatric Nurse, someone you can talk to and maybe even help you to get out the house even for the shortest time, get a support structure in place now. The start of any recovery comes from admitting you have a problem in the first place, which you have now done, I really wish you the best in your recovery journey and have my fingers crossed that you will turn your life around.
 
Some of that is true, but the big win part is completely wrong. I showed everyone I won £19,000 but I gambled every single penny back because of my illness. Yes, I am doing everything I can today both financially and from a recovery perspective.
well 19000 is not considered a big win for you is it?id fiquire at least $250000 as a starting point.well thats what i think...i spose im lucky here as my bank sets limits on my card....they cancelled my creditcard with a nice 50000 limit,replaced with a debit and a $4000 month transaction stop,i do miss the house with a bar and pool though
 
I really hope that if and when 32 Red refund your money, you learn a lesson from what you have gone through and don't redeposit the money anywhere else. I assume you have not gambled since you started this thread, if that is the case, then you can manage to restrain yourself. Mark each day you don't gamble off on a calendar, as the days start to build up and you have something visually to see, your self esteem and pride will slowly return - your brain connects more with visual aids than memories.

Addictions come from attempting to fill in a part of your life with something that is missing, see your doctor and see if there is medication that can help you, even get referred to a Community Psychiatric Nurse, someone you can talk to and maybe even help you to get out the house even for the shortest time, get a support structure in place now. The start of any recovery comes from admitting you have a problem in the first place, which you have now done, I really wish you the best in your recovery journey and have my fingers crossed that you will turn your life around.

I have not gambled since no, and I can prove that if need be, and yes I promise you my friend it's the single worst moment of my life I have learned a lesson and I NEVER want to be in the position again or feel this way. Yes, that's what it was because I can't leave the house I try and escape my problems, but I do need support and I am seeking help now.

If 32Red refund the deposits, one thing I would be truly passionate about doing is being a regular here to help addicts like myself, I think being "an addict" I can relate and I can help a lot of people. I know God put me on this earth to help some how, and I think this is now what I can do to really make a difference in this world, constantly recovering and also helping others like myself to recover from this and at all costs not to get in the position I am in.
 
well 19000 is not considered a big win for you is it?id fiquire at least $250000 as a starting point.well thats what i think...i spose im lucky here as my bank sets limits on my card....they cancelled my creditcard with a nice 50000 limit,replaced with a debit and a $4000 month transaction stop,i do miss the house with a bar and pool though

It wasn't a start point it was over a month, and it was debt chasing losses unfortunately.
 
Again, you are speaking like someone who doesn't understand UK rules.
A bank will not bar all gambling transactions. Nor would that in itself stop him even if they did. Are they going to stop him taking cash out that he could buy prepaid cards with? Stop uploads to neteller, skrill, paypal? The only way is to self exclude with every casino. The only way.
really?mine does but im wondering if thats because everything for me online is international,theyve put a $250 cashout limit at atms for me though
 
They have offered me £5,000 as by way of goodwill. I feel sick. Just need to go get some air - not sure what to do.
 
I have been following this thread with interest as I have been in a similar situation re problem gambling for most of my life.
I went through a period of panic attacks and like you was unable leave the house and was gambling crazy amounts, with no real
purpose other as a distraction from my problems which is what it sounds like you are doing.It did not matter whether I won or lost
providing i could just keep gambling. The inevitable end result was massive credit card debts and very nearly losing my house.
The only thing that stopped me in the end was the fact that there was nothing left to gamble with.
At that point iI had finally face up to the realities of what I had done, and take positive steps to get back some kind of life back.
I attended counselling for the panic attacks and anxiety ,you would be amazed at benefit of talking to other people with the same problem and realizing
you are not alone. I then contacted a debt advise charity who managed to devise a short term debt repayment plan which got the debtors off my back
and gave me the time to re-evaluate my life and find a way of going foward.
Very few people understand what true anxiety and stress is like, it is absolute hell and anyone suffering it will try anything that distracts from it,so i would never
critizise anyone for getting into situation you find yourself in.

I think you have to accept what is done is done,and draw a line under it. If you do get a result from 32red , all well and good, but it wouldnt solve your gambling problem,
the only way forward is to take positive steps and accept help to get your life back,It is not easy but it can be done.
Think of the assets you do have,the ability to run a successful company, you still have that ability,so all is not lost.
I really wish you well for the future and hope some of my comments help

Chris
 
"I am confident we have acted correctly and in accordance with UKGC requirements. That said given your current situation, as a one off goodwill gesture, we’re happy to make an ex-gratia payment of £5,000 as full and final resolution to your complaint against 32Red. This is the full amount we are prepared to offer you as a one off goodwill gesture. Upon written receipt of your acceptance of the offer as final resolution we will ensure the payment is made swiftly for you."

Kind regards,
Phil
 
My last post for now ha ... no uk bank can or will put a block on certain transactions. Simply not doable ... a person though can cut up debit cards, get rid of credit cards, get a basic bank account for DDs withdraws and deposits and so on. And a person can hand over everything financial cards etc to someone they trust. It comes down in the end to taking personal responsibility and no one can do this for you. No bank, no casino, no legislation. A person has to make the right choices, sometimes brutal life style altering choices ... or they continue on the same path.

Certainly IS doable. The evidence is that some cards DO have specific transaction types that are blocked. Some pre-pay cards (like the Neteller Net+) have a block on gambling transactions. Mastercards also used to block gambling transactions prior to the UK licensing, but now they block transactions if they are not to a UK licensed site. Most credit cards have a different charging regime for gambling transactions, which could only work if they were able to detect which transactions were for gambling.

In the US and Canada, both VISA and MasterCard HAVE placed a general block on all gambling transactions as the banks would be in serious trouble if they didn't, so it clearly "can" be done under the international VISA and Mastercard systems.

The real question is "will" a bank do this for a specific customer on request on a product that would normally accommodate gambling transactions.


As for the mortgage company, it's likely that the reason WHY someone is struggling will determine how they handle it, and there is a danger that if they become aware it's down to uncontrolled gambling they may take the view that there is a higher risk in allowing the customer to work through the problems than were the issues caused by a change of circumstance, such as a job loss.

It's when a payment can't be made on time that one has to engage rather than just keep quiet and let the default occur. Mortgage providers are more willing to work with people who tell them in advance that they are not able to make the next payment due, but who already have a plan to quickly get things back on track.

Repossession does not take place due to one single default, it's the last resort when the account has been in persistent arrears for a while, and the lender sees no real possibility of the borrower being able to get things back on track.

When it comes to credit cards, these CAN be defaulted where there is a priority debt like a mortgage that has to come first. The best way here is also to inform the banks before the first default occurs, and ask them to block the accounts from further transactions, and that you will cut up and destroy the cards. You can then request a short term hold be placed on the account to give you time to get debt advice. This is normally offered for around 30 days, and this would certainly be enough to know whether this 25K is going to be quickly recovered or a long term plan is needed.

Gamblers Anonymous should be able to offer support during this process, as no doubt others have faced the problem of having to deal with large debts that have been run up during the addiction.

If the 25K IS refunded, it is important to take steps to ensure that it is put beyond your reach in case you have a relapse of will power when a new casino launches. This can be achieved by ensuring you have no access to the account it goes into, or you could use it to pay into your mortgage, thus putting it permanently beyond reach in a way that saves what you value most, your home.

The fall out is likely to be an inability to get decent credit products for the next 6 years, depending on the level of defaults on low priority debts. This can be beneficial as an inability to get credit also means an inability to get drawn in to any new casino with an easy way to deposit money you don't have.

During 2018, the UKGC hope to have a UK wide self exclusion system in place such that a self exclude from any one UK facing casino will be a self exclusion from all, including new launches. It is inevitable (well, it certainly should be), that you will automatically be added to this UK wide database by the casinos you have currently managed to self exclude from, and this will further help you stay away from temptation.

You should also join the forum group "Quit Gambling" and have this thread moved there. This means you can ONLY see content from the quit gambling section, you won't see any advertising for casinos, nor will you be able to see any other gambling related matter (other than about quitting).
 
They sent chat transcripts for the 17th of June, not for the 6th when I asked to self-exclude. Just going to phone a lawyer.
 
I have self-excluded yes but I will be honest and tell you the main problem. The problem for me is finding new casino's to sign up too, and when tons launch each year it's a huge issue for me, hence why I have so many accounts. The block essentially is my main tool to combat this.

If I could self-exclude EVERYWHERE trust me I would that right this second.


Only a suggestion and a pretty drastic one at that, however with things as bad as they are with your gambling right now, If I were that determined to beat it, I'd go over and above Gamblock and rid the entire house of internet access, remove all temptation completely.

As I say may seem drastic but needs must when the devil drives.....
 
They sent chat transcripts for the 17th of June, not for the 6th when I asked to self-exclude. Just going to phone a lawyer.


If you feel they are not being cooperative, you don't yet need a lawyer, you need a tenner and to submit a formal SAR. This will require them to disclose all the information they hold, which will include ALL the chat logs, internal notes placed on your account, and more.

Your lawyer is likely to do this, but is also likely to charge far more than a tenner for it.

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I have not gambled since no, and I can prove that if need be, and yes I promise you my friend it's the single worst moment of my life I have learned a lesson and I NEVER want to be in the position again or feel this way. Yes, that's what it was because I can't leave the house I try and escape my problems, but I do need support and I am seeking help now.

If 32Red refund the deposits, one thing I would be truly passionate about doing is being a regular here to help addicts like myself, I think being "an addict" I can relate and I can help a lot of people. I know God put me on this earth to help some how, and I think this is now what I can do to really make a difference in this world, constantly recovering and also helping others like myself to recover from this and at all costs not to get in the position I am in.

No, you won't help anyone unless you decide to stop gamble. You're no victim. You have a choice and you've had it every time you started playing..
Being in here is not a way to recover at all. Maybe when you've been free from gambling and have learned how it works you can advice others, but that will take time. Time that you should use to learn how to live without being a gambler.
Self exclusion won't work until you decide you want to quit. Make the decision and stick with it. Nothing else is important and certainly not the money.

Just read the decision. I guess you won't rest with this but seek other ways to get the money. Well good luck with that because I trust 32Red knows exactly what they are doing, and they know they will win this battle.
My advice is that you accept what you have done, and see it as a way of being able to start a new life. It's your chance.
 
No, you won't help anyone unless you decide to stop gamble. You're no victim. You have a choice and you've had it every time you started playing..
Being in here is not a way to recover at all. Maybe when you've been free from gambling and have learned how it works you can advice others, but that will take time. Time that you should use to learn how to live without being a gambler.
Self exclusion won't work until you decide you want to quit. Make the decision and stick with it. Nothing else is important and certainly not the money.

Just read the decision. I guess you won't rest with this but seek other ways to get the money. Well good luck with that because I trust 32Red knows exactly what they are doing, and they know they will win this battle.
My advice is that you accept what you have done, and see it as a way of being able to start a new life. It's your chance.

I don't believe so and neither does my lawyer. If they knew this, they would of sent the live chat transcript from June 6th, but they are withholding this on purpose.
 
I don't believe so and neither does my lawyer. If they knew this, they would of sent the live chat transcript from June 6th, but they are withholding this on purpose.

Not a chance. Besides you said earlier that you had asked them to close your account. Now you suddenly claim you had begged them to self exclude you. I know from earlier that if that was true they would have done it, but then also asked you to fill in the form.
I guess the rest of what I said wasn't important in your eyes, but actuall that other part was what was important ;)
 
"I am confident we have acted correctly and in accordance with UKGC requirements. That said given your current situation, as a one off goodwill gesture, we’re happy to make an ex-gratia payment of £5,000 as full and final resolution to your complaint against 32Red. This is the full amount we are prepared to offer you as a one off goodwill gesture. Upon written receipt of your acceptance of the offer as final resolution we will ensure the payment is made swiftly for you."

Kind regards,
Phil

Hi hypeamg,

I understand you are going through a difficult time and I appreciate you taking the time to PM to apologise for the "stupid posts" in this thread, however I don't think it helps anyone by making a personal exchange between a senior member of the 32Red team public. Not at least when you are choosing to quote a small fraction of what was sent to you.

I am not going to post the full email nor comment if and when this matter is concluded, but please, if you are going to make a personal exchange public, don't just post the parts that suit you.

With regards to the missing transcripts, I will ensure Phil is aware and they are sent to you.

Regards
Mark
 
Not a chance. Besides you said earlier that you had asked them to close your account. Now you suddenly claim you had begged them to self exclude you. I know from earlier that if that was true they would have done it, but then also asked you to fill in the form.
I guess the rest of what I said wasn't important in your eyes, but actuall that other part was what was important ;)

not trying to be rude, but whats up with that? :confused:

How can you be so sure 32Red is in the right here?
 
Whatever happened to taking personal responsibility for your own decisions? $5k is more than fair IMO.

If he is truthful, he tried to do so, by requesting self-exclusion. There is a reason addicts need help, if they could control their actions there wouldn´t be a problem...
 
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