32Red Allowed me to gamble after asking for self exclusion.

[colinsunderland]

I know, I'm really sorry.

So have you self excluded from every other casino you currently hold accounts with as getting £25k back isn't going to help you if you instantly deposit it elsewhere?

 

[hypeamg]

So have you self excluded from every other casino you currently hold accounts with as getting £25k back isn't going to help you if you instantly deposit it elsewhere?

I have a block in place, and I am enrolled with gamblers anonymous, I have created probably more than 150 casino accounts over the years, so yes it really is a sickening illness. I want to recover, I don't want to lose my house, and I want to work on getting help to recover from this addiction more than I can ever explain. I haven't slept for 2 days waiting for this decision and my stupid threatening posts are because I am just sat here feeling sick constantly, worrying myself to death.

 

[hypeamg]

So have you self excluded from every other casino you currently hold accounts with as getting £25k back isn't going to help you if you instantly deposit it elsewhere?

Colin I have been in debt, but I have never been in this position before where by if I don't get the deposits back I have no way out and I will lose everything. It's complete rock bottom for me, I have said some things on here I shouldn't such as the silly threats because I haven't slept for 2 days and I am just panicking constantly that the outcome might not be one I hope for and I then essentially become homeless.

Gamblers anonymous told me it's a progressive illness and they are not wrong. What began 10 years ago as £5 bets as you can see has become life threatening for me betting thousands in a matter of seconds, and as time has gone on it's just got worse and worse.

Just praying to God this can be sorted out for me, please believe me when I tell you that regardless of how long I have had this addiction this is the absolute worst it has ever been and it's the first time i have admitted it openly and I have sought help for it through the proper channels like gamblers anonymous, I do not want to gamble anymore money at all, I promise you that I just don't want to end up homeless on the street.

 

[colinsunderland]

A block on the accounts or a self exclusion on ALL accounts? Which if you have 150 will probably be just about every one in the UK.

You know theres a difference, if you don't SE then I guarantee you will play this money back if you get it refunded. That is what addiction does. Losing your house won't matter in that moment as all you will see if the chance to gamble. You MUST self exclude from everywhere.

Look at it this way, when you deposited this £25k, you didn't care about losing your house, if you did you wouldn't have spent it. So if you get it back again, you won't care, you will spend it again unless you stop yourself from doing it again. The ONLY way to do that is self exclude, not close or block accounts. And self exclude for a min of 5 years. You won't be better in 6 months or a year, possibly not in 5 years.

Sorry if that sounds harsh, but people with addictions need harsh at times when they stand to lose everything. Just trying to help

 

[Borgie]

A block on the accounts or a self exclusion on ALL accounts? Which if you have 150 will probably be just about every one in the UK.

You know theres a difference, if you don't SE then I guarantee you will play this money back if you get it refunded. That is what addiction does. Losing your house won't matter in that moment as all you will see if the chance to gamble. You MUST self exclude from everywhere.

Look at it this way, when you deposited this £25k, you didn't care about losing your house, if you did you wouldn't have spent it. So if you get it back again, you won't care, you will spend it again unless you stop yourself from doing it again. The ONLY way to do that is self exclude, not close or block accounts. And self exclude for a min of 5 years. You won't be better in 6 months or a year, possibly not in 5 years.

Sorry if that sounds harsh, but people with addictions need harsh at times when they stand to lose everything. Just trying to help

op every word Colin says is true. you need to self exclude permanently everywhere right now

 

[Deeplay]

Have you a back up plan if you dont get your deposits back ? ( im not saying you wont or will as I simply do not know )

You need to be thinking ahead now. Reclaiming money you made the choice to gamble is actually or should actually be the least of the issues here. As Gamcare often say "It is a side issue - and the big issues need to be dealt with head on"...

 

[trancemonkey]

Colin I have been in debt, but I have never been in this position before where by if I don't get the deposits back I have no way out and I will lose everything. It's complete rock bottom for me, I have said some things on here I shouldn't such as the silly threats because I haven't slept for 2 days and I am just panicking constantly that the outcome might not be one I hope for and I then essentially become homeless.

Gamblers anonymous told me it's a progressive illness and they are not wrong. What began 10 years ago as £5 bets as you can see has become life threatening for me betting thousands in a matter of seconds, and as time has gone on it's just got worse and worse.

Just praying to God this can be sorted out for me, please believe me when I tell you that regardless of how long I have had this addiction this is the absolute worst it has ever been and it's the first time i have admitted it openly and I have sought help for it through the proper channels like gamblers anonymous, I do not want to gamble anymore money at all, I promise you that I just don't want to end up homeless on the street.

If they allowed you to gamble after you had self-excluded, and you did not try to circumvent the self-exclusion by opening up another account (i.e it was the same account, and therefore it is their mistake) then you have a case. If you willfully sort to circumvent the self-exclusion by doing something different, then i'm afraid there is no case for 32Red to answer from my understanding. However, if you have to take this to eCOGRA or other such dispute resolutions, this will take time. That sounds like something you don't have financially, so i suggest you either talk to a friend / relative who might be able to help you out or your bank. The other option is to look at Bankruptcy or a if you don't need to go quite that far, a voluntary insolvency agreement. I appreciate this doesn't help you in the short term, but in the long term it certainly will.

I've been in a position similar to you where a number of years ago i gambled way more than i could afford and wiped out every bit of money i could get my hands on. I had to come clean and get help off my parents who luckily could help me - i'm still paying it back now. My gambling since then has been a LOT more controlled, with only the odd blip and in no way as severe. It's easy to end up like you for some of us, and help is there - and doing something about it is a start, but you can only stop this if you admit it to the right people and seek help from the right places.

Also, invest in Gamblock. Get someone you trust and know to set it up so you have no idea what the passwords are or how to reset it. Install it on every device you own, and that will help by making it difficult (if not impossible) for you gamble.

I wish you all the best

 

[hypeamg]

Have you a back up plan if you dont get your deposits back ? ( im not saying you wont or will as I simply do not know )

You need to be thinking ahead now. Reclaiming money you made the choice to gamble is actually or should actually be the least of the issues here. As Gamcare often say "It is a side issue - and the big issues need to be dealt with head on"...

I have self-excluded yes but I will be honest and tell you the main problem. The problem for me is finding new casino's to sign up too, and when tons launch each year it's a huge issue for me, hence why I have so many accounts. The block essentially is my main tool to combat this.

If I could self-exclude EVERYWHERE trust me I would that right this second.

 

[hypeamg]

If they allowed you to gamble after you had self-excluded, and you did not try to circumvent the self-exclusion by opening up another account (i.e it was the same account, and therefore it is their mistake) then you have a case. If you willfully sort to circumvent the self-exclusion by doing something different, then i'm afraid there is no case for 32Red to answer from my understanding. However, if you have to take this to eCOGRA or other such dispute resolutions, this will take time. That sounds like something you don't have financially, so i suggest you either talk to a friend / relative who might be able to help you out or your bank. The other option is to look at Bankruptcy or a if you don't need to go quite that far, a voluntary insolvency agreement. I appreciate this doesn't help you in the short term, but in the long term it certainly will.

I've been in a position similar to you where a number of years ago i gambled way more than i could afford and wiped out every bit of money i could get my hands on. I had to come clean and get help off my parents who luckily could help me - i'm still paying it back now. My gambling since then has been a LOT more controlled, with only the odd blip and in no way as severe. It's easy to end up like you for some of us, and help is there - and doing something about it is a start, but you can only stop this if you admit it to the right people and seek help from the right places.

Also, invest in Gamblock. Get someone you trust and know to set it up so you have no idea what the passwords are or how to reset it. Install it on every device you own, and that will help by making it difficult (if not impossible) for you gamble.

I wish you all the best

I have to be very careful regarding my mortgage because ultimately if I make them aware of my problem, it could cause problems for me if 32Red refund the deposits and essentially even though I will not go bankrupt if I get the deposits back, the mortgage company could take the mortgage off me, forcing me to sell my home.

I am looking at options currently should the worst come through, but I can't really put too much in place formally "making people aware" until I receive a decision, but Mark has told me they are getting back to me today so just praying they can help me here. If I can "somehow" inform every casino, and every new casino that I cannot gamble I can do that, would be great if I could get blacklisted — not for anything illegal, but just because I have a severe addiction. Nothing is in place to stop me signing up to new casino's that's the main problem. BUT — the good news for me is because I can't leave the house I can't go anywhere to gamble so the block in places on all devices with a friend having the password will 100% stop me, and allow me to start recovery.

 

[trancemonkey]

I have to be very careful regarding my mortgage because ultimately if I make them aware of my problem, it could cause problems for me if 32Red refund the deposits and essentially even though I will not go bankrupt if I get the deposits back, the mortgage company could take the mortgage off me, forcing me to sell my home.

I am looking at options currently should the worst come through, but I can't really put too much in place formally "making people aware" until I receive a decision, but Mark has told me they are getting back to me today so just praying they can help me here. If I can "somehow" inform every casino, and every new casino that I cannot gamble I can do that, would be great if I could get blacklisted — not for anything illegal, but just because I have a severe addiction. Nothing is in place to stop me signing up to new casino's that's the main problem. BUT — the good news for me is because I can't leave the house I can't go anywhere to gamble so the block in places on all devices with a friend having the password will 100% stop me, and allow me to start recovery.

I don't know who's given you the advice re: the mortgage but that's simply not true. If you DON'T make them aware of your problem and default, then you'll be in a lot more trouble than if you do. For example, they can defer payments (but you'd still gain interest) for a period of time, or accept lower payments, etc... There is always a way if they can help they will - they're a business. They have entire teams set up to help people in financial trouble - of course gambling is frowned upon as a way of getting in to it, but they are unlikely to take no notice. They would rather get some money, or know how you'll fix this, than not know. And if 32Red gave you the deposits back, you could clear the deficit and any other issues the gambling has caused to some extent.

To do nothing is the worst thing in the world. You've admitted this publicly, and i have no reason to doubt you're telling the truth about all this - so don't start getting shy about what you need to do. To fix this you need to fix the root cause. The symptoms of it can be healed over time but you HAVE to involve the financial institutions you owe money to in this - if you end up defaulting without letting them know first, it will be a lot lot worse.

 

[hypeamg]

I don't know who's given you the advice re: the mortgage but that's simply not true. If you DON'T make them aware of your problem and default, then you'll be in a lot more trouble than if you do. For example, they can defer payments (but you'd still gain interest) for a period of time, or accept lower payments, etc... There is always a way if they can help they will - they're a business. They have entire teams set up to help people in financial trouble - of course gambling is frowned upon as a way of getting in to it, but they are unlikely to take no notice. They would rather get some money, or know how you'll fix this, than not know. And if 32Red gave you the deposits back, you could clear the deficit and any other issues the gambling has caused to some extent.

To do nothing is the worst thing in the world. You've admitted this publicly, and i have no reason to doubt you're telling the truth about all this - so don't start getting shy about what you need to do. To fix this you need to fix the root cause. The symptoms of it can be healed over time but you HAVE to involve the financial institutions you owe money to in this - if you end up defaulting without letting them know first, it will be a lot lot worse.

Thanks TranceMonkey, I will make a start today first calling the bank to put a lock on all deposits for any gaming companies, and for any amounts higher than say £500 so I cannot get into the mess I have now. I will also ring the mortgage company too.

 

[Deeplay]

I have to be very careful regarding my mortgage because ultimately if I make them aware of my problem, it could cause problems for me if 32Red refund the deposits and essentially even though I will not go bankrupt if I get the deposits back, the mortgage company could take the mortgage off me, forcing me to sell my home.

I am looking at options currently should the worst come through, but I can't really put too much in place formally "making people aware" until I receive a decision, but Mark has told me they are getting back to me today so just praying they can help me here. If I can "somehow" inform every casino, and every new casino that I cannot gamble I can do that, would be great if I could get blacklisted — not for anything illegal, but just because I have a severe addiction. Nothing is in place to stop me signing up to new casino's that's the main problem. BUT — the good news for me is because I can't leave the house I can't go anywhere to gamble so the block in places on all devices with a friend having the password will 100% stop me, and allow me to start recovery.

Its not a matter of if 32red help you out or not. That not a requirement from them. What it comes down to is if you for what ever reason have a claim in regards deposits. It comes down to a matter of legal requirements. And if not 32red are fully within there right to keep the deposits. I think you need to get out of the mind set of being a victim here. Its hard yes but self victimization is not going to help you in the long run. Sounds harsh I know but the way you write here its as if the 25k is the answer to all your problems. Its not im afraid. I could write more but dont see the point right now. So im backing out of this thread until 32red have spoken.

 

[trancemonkey]

Thanks TranceMonkey, I will make a start today first calling the bank to put a lock on all deposits for any gaming companies, and for any amounts higher than say £500 so I cannot get into the mess I have now. I will also ring the mortgage company too.

Not sure about the lock on gambling transactions - never heard that being done. Just get Gamblock. But if you can't pay your credit cards, mortgage, car, whatever, you need to talk to them - but mortgage first...

 

[hypeamg]

Not sure about the lock on gambling transactions - never heard that being done. Just get Gamblock. But if you can't pay your credit cards, mortgage, car, whatever, you need to talk to them - but mortgage first...

I will do that today, thanks so much for your help.

 

[goatwack]

£25K is a lot of money.....money which the OP 'wrote off' when chasing that elusive gambling high (as we all do).

32Red may well be in the wrong and their SE facilities deliberately unaccommodating, but this still strikes me as a 'second- chance' reprieve if refunded.

Would donating the 25K to a charitable donation not be a better proposal? Despite the OP's best intentions, reimbursing such a large amount to a problem gambler will likely mean it'll be gambled away elsewhere, even after having openly admitted they're out of control?

 

[Deeplay]

Not sure about the lock on gambling transactions - never heard that being done. Just get Gamblock. But if you can't pay your credit cards, mortgage, car, whatever, you need to talk to them - but mortgage first...

My last post for now ha ... no uk bank can or will put a block on certain transactions. Simply not doable ... a person though can cut up debit cards, get rid of credit cards, get a basic bank account for DDs withdraws and deposits and so on. And a person can hand over everything financial cards etc to someone they trust. It comes down in the end to taking personal responsibility and no one can do this for you. No bank, no casino, no legislation. A person has to make the right choices, sometimes brutal life style altering choices ... or they continue on the same path.

 

[danchop]

A block on the accounts or a self exclusion on ALL accounts? Which if you have 150 will probably be just about every one in the UK.

You know theres a difference, if you don't SE then I guarantee you will play this money back if you get it refunded. That is what addiction does. Losing your house won't matter in that moment as all you will see if the chance to gamble. You MUST self exclude from everywhere.

Look at it this way, when you deposited this £25k, you didn't care about losing your house, if you did you wouldn't have spent it. So if you get it back again, you won't care, you will spend it again unless you stop yourself from doing it again. The ONLY way to do that is self exclude, not close or block accounts. And self exclude for a min of 5 years. You won't be better in 6 months or a year, possibly not in 5 years.

Sorry if that sounds harsh, but people with addictions need harsh at times when they stand to lose everything. Just trying to help

youre thinking as you,who obviously hasnt got the problem.
The mindset is that he would have never thought of going anywhere near 25000 before he started,the initial thinking is that you think its going to be your day,and if just this once i win big,thats it im quitting and im cured.
The losing starts.the bets go up,until you reach a point where money means nothing whatsoever to your brain..nothing,you dont even know what the word means anymore.When youve exhausted everything you can possibly get that night,the last say 50-100 the depression and hating yourself really begins to kick in,you want to die.
Seriuosly the way se is set up over there it wont work for him one bit,he needs to make an appointment with his bank

 

[hypeamg]

youre thinking as you,who obviously hasnt got the problem.
The mindset is that he would have never thought of going anywhere near 25000 before he started,the initial thinking is that you think its going to be your day,and if just this once i win big,starts it im quitting and im cured.
the losing starts.the bets go up,until you reach a point where money means nothing whatsoever to your brain..nothing,you dont even know what the word means anymore.When youve exhausted everything you can possibly get that night,the last say 50-100 the depression and hating yourself really begins to kick in,you want to die.
Seriuosly the way se is set up over there it wont work for him one bit,he needs to make an appointment with his bank

Some of that is true, but the big win part is completely wrong. I showed everyone I won £19,000 but I gambled every single penny back because of my illness. Yes, I am doing everything I can today both financially and from a recovery perspective.

 

[colinsunderland]

youre thinking as you,who obviously hasnt got the problem.
The mindset is that he would have never thought of going anywhere near 25000 before he started,the initial thinking is that you think its going to be your day,and if just this once i win big,thats it im quitting and im cured.
The losing starts.the bets go up,until you reach a point where money means nothing whatsoever to your brain..nothing,you dont even know what the word means anymore.When youve exhausted everything you can possibly get that night,the last say 50-100 the depression and hating yourself really begins to kick in,you want to die.
Seriuosly the way se is set up over there it wont work for him one bit,he needs to make an appointment with his bank

Again, you are speaking like someone who doesn't understand UK rules.
A bank will not bar all gambling transactions. Nor would that in itself stop him even if they did. Are they going to stop him taking cash out that he could buy prepaid cards with? Stop uploads to neteller, skrill, paypal? The only way is to self exclude with every casino. The only way.

 

[hypeamg]

Again, you are speaking like someone who doesn't understand UK rules.
A bank will not bar all gambling transactions. Nor would that in itself stop him even if they did. Are they going to stop him taking cash out that he could buy prepaid cards with? Stop uploads to neteller, skrill, paypal? The only way is to self exclude with every casino. The only way.

Can I self exclude from casino's I don't even have accounts at to protect me?

 

[greylady]

Some of that is true, but the big win part is completely wrong. I showed everyone I won £19,000 but I gambled every single penny back because of my illness. Yes, I am doing everything I can today both financially and from a recovery perspective.

I really hope that if and when 32 Red refund your money, you learn a lesson from what you have gone through and don't redeposit the money anywhere else. I assume you have not gambled since you started this thread, if that is the case, then you can manage to restrain yourself. Mark each day you don't gamble off on a calendar, as the days start to build up and you have something visually to see, your self esteem and pride will slowly return - your brain connects more with visual aids than memories.

Addictions come from attempting to fill in a part of your life with something that is missing, see your doctor and see if there is medication that can help you, even get referred to a Community Psychiatric Nurse, someone you can talk to and maybe even help you to get out the house even for the shortest time, get a support structure in place now. The start of any recovery comes from admitting you have a problem in the first place, which you have now done, I really wish you the best in your recovery journey and have my fingers crossed that you will turn your life around.

 

[danchop]

Some of that is true, but the big win part is completely wrong. I showed everyone I won £19,000 but I gambled every single penny back because of my illness. Yes, I am doing everything I can today both financially and from a recovery perspective.

well 19000 is not considered a big win for you is it?id fiquire at least $250000 as a starting point.well thats what i think...i spose im lucky here as my bank sets limits on my card....they cancelled my creditcard with a nice 50000 limit,replaced with a debit and a $4000 month transaction stop,i do miss the house with a bar and pool though

 

[hypeamg]

I really hope that if and when 32 Red refund your money, you learn a lesson from what you have gone through and don't redeposit the money anywhere else. I assume you have not gambled since you started this thread, if that is the case, then you can manage to restrain yourself. Mark each day you don't gamble off on a calendar, as the days start to build up and you have something visually to see, your self esteem and pride will slowly return - your brain connects more with visual aids than memories.

Addictions come from attempting to fill in a part of your life with something that is missing, see your doctor and see if there is medication that can help you, even get referred to a Community Psychiatric Nurse, someone you can talk to and maybe even help you to get out the house even for the shortest time, get a support structure in place now. The start of any recovery comes from admitting you have a problem in the first place, which you have now done, I really wish you the best in your recovery journey and have my fingers crossed that you will turn your life around.

I have not gambled since no, and I can prove that if need be, and yes I promise you my friend it's the single worst moment of my life I have learned a lesson and I NEVER want to be in the position again or feel this way. Yes, that's what it was because I can't leave the house I try and escape my problems, but I do need support and I am seeking help now.

If 32Red refund the deposits, one thing I would be truly passionate about doing is being a regular here to help addicts like myself, I think being "an addict" I can relate and I can help a lot of people. I know God put me on this earth to help some how, and I think this is now what I can do to really make a difference in this world, constantly recovering and also helping others like myself to recover from this and at all costs not to get in the position I am in.

 

[hypeamg]

well 19000 is not considered a big win for you is it?id fiquire at least $250000 as a starting point.well thats what i think...i spose im lucky here as my bank sets limits on my card....they cancelled my creditcard with a nice 50000 limit,replaced with a debit and a $4000 month transaction stop,i do miss the house with a bar and pool though

It wasn't a start point it was over a month, and it was debt chasing losses unfortunately.

 

[danchop]

Again, you are speaking like someone who doesn't understand UK rules.
A bank will not bar all gambling transactions. Nor would that in itself stop him even if they did. Are they going to stop him taking cash out that he could buy prepaid cards with? Stop uploads to neteller, skrill, paypal? The only way is to self exclude with every casino. The only way.

really?mine does but im wondering if thats because everything for me online is international,theyve put a $250 cashout limit at atms for me though