Venting 32red has requested more documents.

[Notrust]

32red has frozen my account since June. I was already verified and had been since 2025 and the day my account was frozen my verified status became unverified. I sent them my documents - bank statements, proof of earnings, photo of my drivers licenceand they've now requested more which I sent them today. I've since contacted resolver to move them along a bit as waited 3 weeks for 32Red to unfreeze my account and it's all going through them now. I have over 13k in winnings on the account that I can't withdraw and been sat there for well over a month. They have given me no update on what's happening. What's annoyed me is the company I'm employed in do an enhanced DBS check so if who I work for doesn't think I'm a criminal then why am I treated like one from a casino company? That's how it feels from them with delaying me to withdraw my winnings. They can spout it's Kyc but really I suspect they think all their customers are money launderers.

what happens if resolver doesn't resolve the problem, What do I do next?

 

[andysbetting1187]

I am sure you have posted about this before, and when asked you said that there were some transactions of money coming in/out from family members or friends for nominal amounts. These transactions may be the ones they have requested further information around

As previously stated - this reads more like an EDD check so they will go into quite a bit of detail and extra scrutiny

What was the extra information that they requested today? Was it relating to any specific transactions?

 

[Notrust]

I am sure you have posted about this before, and when asked you said that there were some transactions of money coming in/out from family members or friends for nominal amounts. These transactions may be the ones they have requested further information around

As previously stated - this reads more like an EDD check so they will go into quite a bit of detail and extra scrutiny

What was the extra information that they requested today? Was it relating to any specific transactions?

No just more documents I already sent them. Drivers licence, bank statements and wage slips that I already sent them. let them go in to as much detail as they want to stall paying out which is exactly what it is. deliberately stalling