Hey guys - new here, wondering if anyone had advice.
I’ve been an active gambler for about 10 years now. I ran into some problem gambling about 5ish years ago and decided to self-exclude from a few sites, one being Paddy Power. I excluded for 5 years. I actually completely forgot about this exclusion.
Anyway things got better finance wise so i started gambling again and signed up to Betfair. Same details as usual, as I did with paddy power, no funny business with fake emails etc… email and name as exactly the same and my name is pretty unique so wouldnt be a chance of a duplicate. I wasnt excluded on betfair (or not that I was aware of anyway…)
Fast forward 5 more years and I have been in struggles in the last year or so again, barely keep afloat but still spending a lot on gambling. I’ve deposited £43k with Betfair in the 5 year period, lost the majority of it and today they randomly messaged me to go on live chat. After about an hour of back and fourth they sincerely apologised saying they are closing my account bcos I still have an active 5 year exclusion with paddy power that doesnt run out until july this year. This highlights they have irresponsibly let me gamble for the past 5 years. How have they missed this for near enough 5 years?
Bear in mind in this 5 year period I’ve had multiple account reviews with betfair, chats with safer gambling and identity verification and never had anything flag up about being a self-exclusion linked to my paddy power account.
I have raised a formal complaint asking about a deposit amount refund and they said themselves they will look into it. They were very apologetic on live chat and said they couldnt disclose anymore info at this time but will get back to me. Anyone heads of any stories like this and any chance of getting any money refunded to me? Do I have a leg to stand on? Maybe not my total deposits refunded but maybe my net loss amount? Which is about £30k
Any advice would be appreciated. Thanks
I’ve been an active gambler for about 10 years now. I ran into some problem gambling about 5ish years ago and decided to self-exclude from a few sites, one being Paddy Power. I excluded for 5 years. I actually completely forgot about this exclusion.
Anyway things got better finance wise so i started gambling again and signed up to Betfair. Same details as usual, as I did with paddy power, no funny business with fake emails etc… email and name as exactly the same and my name is pretty unique so wouldnt be a chance of a duplicate. I wasnt excluded on betfair (or not that I was aware of anyway…)
Fast forward 5 more years and I have been in struggles in the last year or so again, barely keep afloat but still spending a lot on gambling. I’ve deposited £43k with Betfair in the 5 year period, lost the majority of it and today they randomly messaged me to go on live chat. After about an hour of back and fourth they sincerely apologised saying they are closing my account bcos I still have an active 5 year exclusion with paddy power that doesnt run out until july this year. This highlights they have irresponsibly let me gamble for the past 5 years. How have they missed this for near enough 5 years?
Bear in mind in this 5 year period I’ve had multiple account reviews with betfair, chats with safer gambling and identity verification and never had anything flag up about being a self-exclusion linked to my paddy power account.
I have raised a formal complaint asking about a deposit amount refund and they said themselves they will look into it. They were very apologetic on live chat and said they couldnt disclose anymore info at this time but will get back to me. Anyone heads of any stories like this and any chance of getting any money refunded to me? Do I have a leg to stand on? Maybe not my total deposits refunded but maybe my net loss amount? Which is about £30k
Any advice would be appreciated. Thanks
