32Red Allowed me to gamble after asking for self exclusion.

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32Red is reviewed by Casinomeister

hypeamg

Full Member
Joined
Jun 5, 2017
Location
UK
They have offered me £5,000 as by way of goodwill. I feel sick. Just need to go get some air - not sure what to do.
 

shadow123

Ueber Meister
MM
Joined
Mar 19, 2008
Location
midlands
I have been following this thread with interest as I have been in a similar situation re problem gambling for most of my life.
I went through a period of panic attacks and like you was unable leave the house and was gambling crazy amounts, with no real
purpose other as a distraction from my problems which is what it sounds like you are doing.It did not matter whether I won or lost
providing i could just keep gambling. The inevitable end result was massive credit card debts and very nearly losing my house.
The only thing that stopped me in the end was the fact that there was nothing left to gamble with.
At that point iI had finally face up to the realities of what I had done, and take positive steps to get back some kind of life back.
I attended counselling for the panic attacks and anxiety ,you would be amazed at benefit of talking to other people with the same problem and realizing
you are not alone. I then contacted a debt advise charity who managed to devise a short term debt repayment plan which got the debtors off my back
and gave me the time to re-evaluate my life and find a way of going foward.
Very few people understand what true anxiety and stress is like, it is absolute hell and anyone suffering it will try anything that distracts from it,so i would never
critizise anyone for getting into situation you find yourself in.

I think you have to accept what is done is done,and draw a line under it. If you do get a result from 32red , all well and good, but it wouldnt solve your gambling problem,
the only way forward is to take positive steps and accept help to get your life back,It is not easy but it can be done.
Think of the assets you do have,the ability to run a successful company, you still have that ability,so all is not lost.
I really wish you well for the future and hope some of my comments help

Chris
 

hypeamg

Full Member
Joined
Jun 5, 2017
Location
UK
"I am confident we have acted correctly and in accordance with UKGC requirements. That said given your current situation, as a one off goodwill gesture, we’re happy to make an ex-gratia payment of £5,000 as full and final resolution to your complaint against 32Red. This is the full amount we are prepared to offer you as a one off goodwill gesture. Upon written receipt of your acceptance of the offer as final resolution we will ensure the payment is made swiftly for you."

Kind regards,
Phil
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
My last post for now ha ... no uk bank can or will put a block on certain transactions. Simply not doable ... a person though can cut up debit cards, get rid of credit cards, get a basic bank account for DDs withdraws and deposits and so on. And a person can hand over everything financial cards etc to someone they trust. It comes down in the end to taking personal responsibility and no one can do this for you. No bank, no casino, no legislation. A person has to make the right choices, sometimes brutal life style altering choices ... or they continue on the same path.

Certainly IS doable. The evidence is that some cards DO have specific transaction types that are blocked. Some pre-pay cards (like the Neteller Net+) have a block on gambling transactions. Mastercards also used to block gambling transactions prior to the UK licensing, but now they block transactions if they are not to a UK licensed site. Most credit cards have a different charging regime for gambling transactions, which could only work if they were able to detect which transactions were for gambling.

In the US and Canada, both VISA and MasterCard HAVE placed a general block on all gambling transactions as the banks would be in serious trouble if they didn't, so it clearly "can" be done under the international VISA and Mastercard systems.

The real question is "will" a bank do this for a specific customer on request on a product that would normally accommodate gambling transactions.


As for the mortgage company, it's likely that the reason WHY someone is struggling will determine how they handle it, and there is a danger that if they become aware it's down to uncontrolled gambling they may take the view that there is a higher risk in allowing the customer to work through the problems than were the issues caused by a change of circumstance, such as a job loss.

It's when a payment can't be made on time that one has to engage rather than just keep quiet and let the default occur. Mortgage providers are more willing to work with people who tell them in advance that they are not able to make the next payment due, but who already have a plan to quickly get things back on track.

Repossession does not take place due to one single default, it's the last resort when the account has been in persistent arrears for a while, and the lender sees no real possibility of the borrower being able to get things back on track.

When it comes to credit cards, these CAN be defaulted where there is a priority debt like a mortgage that has to come first. The best way here is also to inform the banks before the first default occurs, and ask them to block the accounts from further transactions, and that you will cut up and destroy the cards. You can then request a short term hold be placed on the account to give you time to get debt advice. This is normally offered for around 30 days, and this would certainly be enough to know whether this 25K is going to be quickly recovered or a long term plan is needed.

Gamblers Anonymous should be able to offer support during this process, as no doubt others have faced the problem of having to deal with large debts that have been run up during the addiction.

If the 25K IS refunded, it is important to take steps to ensure that it is put beyond your reach in case you have a relapse of will power when a new casino launches. This can be achieved by ensuring you have no access to the account it goes into, or you could use it to pay into your mortgage, thus putting it permanently beyond reach in a way that saves what you value most, your home.

The fall out is likely to be an inability to get decent credit products for the next 6 years, depending on the level of defaults on low priority debts. This can be beneficial as an inability to get credit also means an inability to get drawn in to any new casino with an easy way to deposit money you don't have.

During 2018, the UKGC hope to have a UK wide self exclusion system in place such that a self exclude from any one UK facing casino will be a self exclusion from all, including new launches. It is inevitable (well, it certainly should be), that you will automatically be added to this UK wide database by the casinos you have currently managed to self exclude from, and this will further help you stay away from temptation.

You should also join the forum group "Quit Gambling" and have this thread moved there. This means you can ONLY see content from the quit gambling section, you won't see any advertising for casinos, nor will you be able to see any other gambling related matter (other than about quitting).
 

hypeamg

Full Member
Joined
Jun 5, 2017
Location
UK
They sent chat transcripts for the 17th of June, not for the 6th when I asked to self-exclude. Just going to phone a lawyer.
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
I have self-excluded yes but I will be honest and tell you the main problem. The problem for me is finding new casino's to sign up too, and when tons launch each year it's a huge issue for me, hence why I have so many accounts. The block essentially is my main tool to combat this.

If I could self-exclude EVERYWHERE trust me I would that right this second.


Only a suggestion and a pretty drastic one at that, however with things as bad as they are with your gambling right now, If I were that determined to beat it, I'd go over and above Gamblock and rid the entire house of internet access, remove all temptation completely.

As I say may seem drastic but needs must when the devil drives.....
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
They sent chat transcripts for the 17th of June, not for the 6th when I asked to self-exclude. Just going to phone a lawyer.


If you feel they are not being cooperative, you don't yet need a lawyer, you need a tenner and to submit a formal SAR. This will require them to disclose all the information they hold, which will include ALL the chat logs, internal notes placed on your account, and more.

Your lawyer is likely to do this, but is also likely to charge far more than a tenner for it.

Old / Expired Link
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
I have not gambled since no, and I can prove that if need be, and yes I promise you my friend it's the single worst moment of my life I have learned a lesson and I NEVER want to be in the position again or feel this way. Yes, that's what it was because I can't leave the house I try and escape my problems, but I do need support and I am seeking help now.

If 32Red refund the deposits, one thing I would be truly passionate about doing is being a regular here to help addicts like myself, I think being "an addict" I can relate and I can help a lot of people. I know God put me on this earth to help some how, and I think this is now what I can do to really make a difference in this world, constantly recovering and also helping others like myself to recover from this and at all costs not to get in the position I am in.

No, you won't help anyone unless you decide to stop gamble. You're no victim. You have a choice and you've had it every time you started playing..
Being in here is not a way to recover at all. Maybe when you've been free from gambling and have learned how it works you can advice others, but that will take time. Time that you should use to learn how to live without being a gambler.
Self exclusion won't work until you decide you want to quit. Make the decision and stick with it. Nothing else is important and certainly not the money.

Just read the decision. I guess you won't rest with this but seek other ways to get the money. Well good luck with that because I trust 32Red knows exactly what they are doing, and they know they will win this battle.
My advice is that you accept what you have done, and see it as a way of being able to start a new life. It's your chance.
 

hypeamg

Full Member
Joined
Jun 5, 2017
Location
UK
No, you won't help anyone unless you decide to stop gamble. You're no victim. You have a choice and you've had it every time you started playing..
Being in here is not a way to recover at all. Maybe when you've been free from gambling and have learned how it works you can advice others, but that will take time. Time that you should use to learn how to live without being a gambler.
Self exclusion won't work until you decide you want to quit. Make the decision and stick with it. Nothing else is important and certainly not the money.

Just read the decision. I guess you won't rest with this but seek other ways to get the money. Well good luck with that because I trust 32Red knows exactly what they are doing, and they know they will win this battle.
My advice is that you accept what you have done, and see it as a way of being able to start a new life. It's your chance.

I don't believe so and neither does my lawyer. If they knew this, they would of sent the live chat transcript from June 6th, but they are withholding this on purpose.
 

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
So, I understand the OP was only offered GBP 5,000 whilst the claim is GBP 16,000 or GBP 25,000. I can appreciate that he will now seek legal assistance and I wish him the best of luck. Will you keep us posted, please?
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
I don't believe so and neither does my lawyer. If they knew this, they would of sent the live chat transcript from June 6th, but they are withholding this on purpose.

Not a chance. Besides you said earlier that you had asked them to close your account. Now you suddenly claim you had begged them to self exclude you. I know from earlier that if that was true they would have done it, but then also asked you to fill in the form.
I guess the rest of what I said wasn't important in your eyes, but actuall that other part was what was important ;)
 

Mark_32Red (retired acct)

Dormant account
Joined
May 23, 2008
Location
32Red Marketing Dpt
"I am confident we have acted correctly and in accordance with UKGC requirements. That said given your current situation, as a one off goodwill gesture, we’re happy to make an ex-gratia payment of £5,000 as full and final resolution to your complaint against 32Red. This is the full amount we are prepared to offer you as a one off goodwill gesture. Upon written receipt of your acceptance of the offer as final resolution we will ensure the payment is made swiftly for you."

Kind regards,
Phil

Hi hypeamg,

I understand you are going through a difficult time and I appreciate you taking the time to PM to apologise for the "stupid posts" in this thread, however I don't think it helps anyone by making a personal exchange between a senior member of the 32Red team public. Not at least when you are choosing to quote a small fraction of what was sent to you.

I am not going to post the full email nor comment if and when this matter is concluded, but please, if you are going to make a personal exchange public, don't just post the parts that suit you.

With regards to the missing transcripts, I will ensure Phil is aware and they are sent to you.

Regards
Mark
 

Borgie

Paleo Meister (means really, really old)
MM
Joined
Jul 19, 2011
Location
United Kingdom
So, I understand the OP was only offered GBP 5,000 whilst the claim is GBP 16,000 or GBP 25,000. I can appreciate that he will now seek legal assistance.

definitely should do that. the 5k goodwill gesture should not be accepted.
 

BlaCGaming

Experienced Member
Joined
Dec 6, 2016
Location
Germany
Not a chance. Besides you said earlier that you had asked them to close your account. Now you suddenly claim you had begged them to self exclude you. I know from earlier that if that was true they would have done it, but then also asked you to fill in the form.
I guess the rest of what I said wasn't important in your eyes, but actuall that other part was what was important ;)

not trying to be rude, but whats up with that? :confused:

How can you be so sure 32Red is in the right here?
 

BlaCGaming

Experienced Member
Joined
Dec 6, 2016
Location
Germany
Whatever happened to taking personal responsibility for your own decisions? $5k is more than fair IMO.

If he is truthful, he tried to do so, by requesting self-exclusion. There is a reason addicts need help, if they could control their actions there wouldn´t be a problem...
 
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