32Red Allowed me to gamble after asking for self exclusion.

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Bet 150 a pop and you just might:),ive done around $50000 on bonanza since it came out and think the most ive one in a hit is $800 odd,think on motorhead i one $3000 odd in a hit at $40 a spin,overall addicts are addicts cause they never win big.I think the opposite,its always new pricks that strike it lucky

No. No way. I am not having that. Everything else in this thread I can see and understand. But your stating that you won on fecking Motorhead? :eek::eek::eek:
 
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5th attempt in requesting live chat transcripts...

The live chat transcript for June 6th is a conversation that took place, and by sending me the conversation I had with the casino how does this affect the investigation? It doesn't. The only thing it affects is 32Red's liability here in clearly showing I asked for self-exclusion.

I have received 3 or 4 emails directly from Phil, plenty of time to email me personally, but not enough time to send me the live chat transcripts 32Red?

Why is this being held back from me "personally" on purpose?


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32Red have had the time to email me on 4 separate occasions, most of which being 2 days ago, yet no time to send me the transcripts???

I have made the UKGC aware of this and the fact that one of the posters here clearly demonstrated how it's almost impossible to self-exclude especially if you don't own a printer.
 
No. No way. I am not having that. Everything else in this thread I can see and understand. But your stating that you won on fecking Motorhead? :eek::eek::eek:
yeah i dont play it now though,too many cold spells but the motorhead shaking feature i loved hitting,im not into heavy metal at all though and wish theyd bring out a taylor swift game,with miley cyrus and madonna in the feature.
I cant stop playing bonanza though,ive stopped playing at sites that dont have it,and joined ones that do,might even get a BTG tattoo on my arm,and i secretly want to marry lockinlove,but she would have to move here because canada has too many restrictions
 
Dont take that personally dude. Lockinlove didnt call you a prick nor accuse you of anything. She simply said that there is nothing that could change her mind now with what 32red could respond with in regards to why you wasnt self excluded, other than that if they were to come back with proof that you lied about emails... which is not an accusation just a firm stance on her feeelings are on the matter, which currently i believe are backing you !
She never called you a prick either, just simply mentiined that if anyone in your current situation had even resorted to threats or being abusive it wouldnt be a reasonable excuse to not have completed the SE, it would just make anyone that did act in such a way come across as a prick, which indeed it would.

Im sure she will be along after a few more bonus rounds in bonanza and be quite suprised in how you read her comment.
Understandably you are in defence mode and probably accumilating more stress given the amount of divided comments here, so hopefully she wont come in and suplex your ass for that assumption of her comment.

Gl anyway, maybe try and give your brain a break from this thread, i personally can't see there being anything worth mentioning from anyone commenting that hasn't been mentioned already, until of course, 32red make some kind of clarifying statement.

I know Adam and I am really sorry as I PM'd her directly to apologise for that, I read her post quickly and read it wrong. So apologies for that.
 
Well you cant remember how the chat went,probably niether would have i in your case that night,you may have just been asking for your 19000 grand back,i dont know.
Casinos do love people like you and me that dont cash out and blow big wins,but they dont know your financial position in the first place,they have all these things that pop up from time to time,like oh youve been playing for two days and your loss is blaa blaa etc,deposit limits etc but theyre just an annoyance for true problem gambler,if anything it interferes with my game play and i up my bet.
A great idea for a business would be a gamblers minder site,much like a sharebroker but with the power to control your gambling play at different casinos.You join,get assigned a mentor,give them financial details and your budget each week,and have a software system to monitor bets,play etc.You have the freedom to gamble how you like,but at some point it jumps in lowers bets,cashes out,disallows you playing that game any longer etc.All the things a heavy gambler has in mindset before they start to play but throw out the window once they start.
Your a software guy,set it up,id join

Yes, I am definitely the perfect customer - someone who constantly puts money in their bank account and 99 times out of 100 cannot cash out. Your idea sounds great, to be honest once all of this is done I do actually quite fancy finding out if I can do anything personally to tighten the SE provisions to protect people in the position I am in myself, because something has to change and it's clearly ruining so many peoples lives. I strongly believe if you do have a gambling problem you should be banned online, period. It really is the only way to protect someone like myself. Blocking software is great, but being an addict it's more than likely I will find a way, although I will give it everything I have to try and recover from this.
 
I cant stop playing bonanza though,ive stopped playing at sites that dont have it,and joined ones that do,might even get a BTG tattoo on my arm,and i secretly want to marry lockinlove,but she would have to move here because canada has too many restrictions

Now that would be a marriage made in casinomeister! It could be sponsored by Videoslots and various other casinos with Brian as best man and 32Red standing up in Church to contest the validity of the proceedings :eek:
 
Now that would be a marriage made in casinomeister! It could be sponsored by Videoslots and various other casinos with Brian as best man and 32Red standing up in Church to contest the validity of the proceedings :eek:
:D:D:D the walk down the asile song obviously being the bonanza theme tune may send guests running out,ive just seen BTGs post in the bonanza thread,and those t-shirts are the perfect wedding attire,im pming that guy right now
 
5th attempt in requesting live chat transcripts...

The live chat transcript for June 6th is a conversation that took place, and by sending me the conversation I had with the casino how does this affect the investigation? It doesn't. The only thing it affects is 32Red's liability here in clearly showing I asked for self-exclusion.

I have received 3 or 4 emails directly from Phil, plenty of time to email me personally, but not enough time to send me the live chat transcripts 32Red?

Why is this being held back from me "personally" on purpose?

Hi hypeamg,

I just wanted to step in here and advise you on this.

When a complaint is escalated, the account is noted to say that only the person dealing with the complaint can deal with that particular customer. This is to allow us to keep a clear record of the communication history between the complainant and the casino should the complaint go to arbitration. If there are several conversations happening at different times, this becomes pretty complicated.

I appreciate you are frustrated with the delay but please rest assured that the matter is being looked at and you should hopefully hear back (with all relevant chat transcripts, not just 6th June) later today.

Thank you for your patience.
Mark
 
Hi hypeamg,

I just wanted to step in here and advise you on this.

When a complaint is escalated, the account is noted to say that only the person dealing with the complaint can deal with that particular customer. This is to allow us to keep a clear record of the communication history between the complainant and the casino should the complaint go to arbitration. If there are several conversations happening at different times, this becomes pretty complicated.

I appreciate you are frustrated with the delay but please rest assured that the matter is being looked at and you should hopefully hear back (with all relevant chat transcripts, not just 6th June) later today.

Thank you for your patience.
Mark
Not just june 6th?......punchline
 
:D:D:D the walk down the asile song obviously being the bonanza theme tune may send guests running out,ive just seen BTGs post in the bonanza thread,and those t-shirts are the perfect wedding attire,im pming that guy right now

Who would be supplying the lasso lashes,and to who? :eek2:
 
Seems this isn't the only time this has happened, and 32Red are

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Worrying that the user stated posts regarding "responsible gambling" were actively deleted by 32Red.
 
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Mark,

I appreciate you are looking into this for me, however I will not be going to ADR - and without prejudice I will be going straight to a solicitor and filing for court procedures - you know this looking at what I sent your team.

I could not be any clearer from my live chat, and my email that I have an addiction which you "knew about". I hope the email today is the news I am hoping for, or at the very least a gesture of good will from 32Red to put the issue to bed.

I have spoke with a lawyer this morning for gaming disputes who STRONGLY believes I have a case, and I also think the Daily Mail would be very interested in a story that read... "Casino takes a further £25,000 from man with a severe gambling addiction after BEGGING for self-exclusion on TWO separate occasions."

Hope you can resolve this Mark, because I am not going anywhere - and regardless of whether 32Red "delete" responsible gambling comments from their Facebook page as the above post suggests, I will not give up until I receive the outcome I believe I should.
 
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Mark,

I appreciate you are looking into this for me, however I will not be going to ADR - and without prejudice I will be going straight to a solicitor and filing for court procedures - you know this looking at what I sent your team.

I could not be any clearer from my live chat, and my email that I have an addiction which you "knew about". I hope the email today is the news I am hoping for, or at the very least a gesture of good will from 32Red to put the issue to bed.

Pretty sure I have a case in court, and I also think the Daily Mail would be interested in a story that read... "Casino allows compulsive gambler to lose a further £25,000 after BEGGING for self-exclusion on TWO separate occasions."

Hope you can resolve this Mark, because I am not going anywhere - and regardless of whether 32Red "delete" responsible gambling comments from their Facebook page as the above post suggests, I will not give up until I receive the outcome I believe I should.

This comes across as a threat to me!

Do what Mark says and sit tight, wait and see what they decide / is happening first.

I do sympathize with you now and hope some amicable resolution is reached however without wishing to sound too harsh, the additional "such a poor chap" and potential misconstrued "I will do this unless..." comments are not needed, just please stick to the black and white of the matter.
 
This comes across as a threat to me!

Do what Mark says and sit tight, wait and see what they decide / is happening first.

I do sympathize with you now and hope some amicable resolution is reached however without wishing to sound too harsh, the additional "such a poor chap" and potential misconstrued "I will do this unless..." comments are not needed, just please stick to the black and white of the matter.

It's a without prejudice statement to protect me. Jono, I have been ripped off many times in my life by corporations, mainly through my own business where I have had my software stolen and the only way to sometimes get these matters settled is to file a lawsuit - I have done this through my business on 6 occasions and as soon as you file, they will settle.

Unfortunately It's the way the corporate world works unfortunately. It's not a threat but I just want to make them aware that I strongly believe those 2 dialogues with them should of been enough to exclude me. How could I be any more clear from the email that I sent.

Yes, apologies I am probably getting a little too emotional with everything.

I will wait I am just really frustrated having seen that message that was left as a review for them that was posted.
 
^^ Understandable.

I am not a monster but also don't "beat about the bush" just offering a view of how they and others may see it that's all.

My points are usually direct and to the point lol, life has sent me that way, avoids any misunderstandings (Geeez I could open a 100 page thread on that subject alone)

Anyway, moving forward I will say this. Regardless of the 32 Red Vs You outcome, I seriously wish you the very best in beating this gambling problem and that you do it and never look back :thumbsup:
 
^^ Understandable.

I am not a monster but also don't "beat about the bush" just offering a view of how they and others may see it that's all.

My points are usually direct and to the point lol, life has sent me that way, avoids any misunderstandings (Geeez I could open a 100 page thread on that subject alone)

Anyway, moving forward I will say this. Regardless of the 32 Red Vs You outcome, I seriously wish you the very best in beating this gambling problem and that you do it and never look back :thumbsup:

Thank you Jono
 
Mark,

I appreciate you are looking into this for me, however I will not be going to ADR - and without prejudice I will be going straight to a solicitor and filing for court procedures - you know this looking at what I sent your team.

I could not be any clearer from my live chat, and my email that I have an addiction which you "knew about". I hope the email today is the news I am hoping for, or at the very least a gesture of good will from 32Red to put the issue to bed.

I have spoke with a lawyer this morning for gaming disputes who STRONGLY believes I have a case, and I also think the Daily Mail would be very interested in a story that read... "Casino takes a further £25,000 from man with a severe gambling addiction after BEGGING for self-exclusion on TWO separate occasions."

Hope you can resolve this Mark, because I am not going anywhere - and regardless of whether 32Red "delete" responsible gambling comments from their Facebook page as the above post suggests, I will not give up until I receive the outcome I believe I should.

I have followed this all the way and can see you have a case but this wasn't a good post, Mark has said they will get back to you today so just sit back and wait for that.

You have threatened twice here with Court and going to the papers when they may very well be going to refund your money, remember there is PR to be had here as well.

You also hint you are willing to accept a gesture of goodwill, why? you may have shot yourself in the foot there or at least grazed a toe.

I suggest just sitting back and wait for Mark's response.
 
Because I didn't print this so called form off that one of the members posted, but I still made them aware of my problem. Yes, I know it wasn't a good post but obviously waiting for this information is killing me, I am over emotional, still panicking, and as you can see from the time of my posts I haven't slept in 2 days.

I will just wait now to hear today. Sorry I am over emotional about all of this, but when you're house is at stake and you could go bankrupt it's incredibly stressful.
 
110% on Quber's post. Forget the press and legal action, all that can wait pending 32Red's decision. Then you can make a proper choice of what to do.
 
110% on Quber's post. Forget the press and legal action, all that can wait pending 32Red's decision. Then you can make a proper choice of what to do.

Thank you, yes I know I am sorry about that, just scared to death.
 
Because I didn't print this so called form off that one of the members posted, but I still made them aware of my problem. Yes, I know it wasn't a good post but obviously waiting for this information is killing me, I am over emotional, still panicking, and as you can see from the time of my posts I haven't slept in 2 days.

I will just wait now to hear today. Sorry I am over emotional about all of this, but when you're house is at stake and you could go bankrupt it's incredibly stressful.

I really hope you manage to get to grips with things and if I were you I would be already speaking to my mortgage company on the house issue. But in the end you cant blame 32red or anyone else for that matter for the above.
The gambling issues by what you have shared did not just start back in June and its clearly been a long battle for you. In the end no matter what its about taking personal responsibility ... any trained Councillor , addiction therapist will tell you that.

As others said I would lay of the threats ... its not helping anything right now. 32red have the right to reply and soon enough you will get the response from them. As I hope we all do here as this has been aired in a very public way.
 
I really hope you manage to get to grips with things and if I were you I would be already speaking to my mortgage company on the house issue. But in the end you cant blame 32red or anyone else for that matter for the above.
The gambling issues by what you have shared did not just start back in June and its clearly been a long battle for you. In the end no matter what its about taking personal responsibility ... any trained Councillor , addiction therapist will tell you that.

As others said I would lay of the threats ... its not helping anything right now. 32red have the right to reply and soon enough you will get the response from them. As I hope we all do here as this has been aired in a very public way.

I know, I'm really sorry.
 
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