Players Palace Review

A solid Microgaming download casino

By Casinomeister, Last updated Feb 23, 2024

Casinomeister's Verdict

Players Palace has been around for a very long time. So has their staff and management – this tells you about their casino operation. Their licensing is pretty solid – we rarely receive complaints about them. This is a trustworthy casino.

A very solid casino

7.1 Our Rating
7 Player Rating
playerspalacecasino.eu
2006
Payout speed
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Withdrawal limits
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Customer service
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Software & Games
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Microgaming...

First Impression

Players Palace is a Microgaming-powered casino that’s been around since 2006. It’s part of the Casino Rewards network, a group with a solid reputation here at Casinomeister.

While some players are turned off by the lack of games from other game developers, if you want to play Microgaming’s old-school slots and video poker, it’s a solid place to play. Payouts aren’t the fastest, but the brand is incredibly reliable, so you will get paid. Check out this Players Palace review to learn more about the site and what you can expect when playing there.

Pros

  • A well-licensed casino

  • Excellent management team

  • They’ve been around since 2006

  • Good range of Microgaming slots and video poker

Cons

  • Pretty low withdrawal limits

  • Payouts are pretty slow

  • Website is dated

BONUSES AND PROMOTIONS

We will examine the bonuses and promotions to kick off this Players Palace Casino review. This will include deposit bonuses, the main welcome bonus, and information about the Casino Rewards Group VIP program.

Exclusive offers

 

Welcome Offer

Players Palace Casino offers an attractive welcome bonus to new players. The sign-up bonus is delivered as a 100% matched deposit bonus of up to $150. However, like most casino bonuses at CR casinos, the wagering requirements are a staggering 200X. This is frankly ridiculous and means you must wager the bonus funds a staggering 200 times before anything can be withdrawn.

The percentage of play-through by game varies, with all video slots contributing 100% towards the wagering requirements. However, some casino table games like Classic Blackjack, all video poker games and American Roulette contribute just 2% – making it virtually impossible to bear the wagering.

On your second deposit, you can claim a 50% matched deposit bonus of up to $200, with the third deposit bonus delivered as a 25% matched deposit bonus of up to $150. The wagering requirements for the second welcome bonus are also 200X. Thankfully, the third of the deposit bonuses is easier to beat; the wagering requirements are just 35X.

No-Deposit & Free Spins Offers

When our team was writing this Players Palace Casino review, they found no no-deposit bonuses or no-deposit free spins. We feel it’s unlikely this will change in the future. However, we’ll update this casino bonuses section if it does.

VIP and Loyalty Programs: One Of The Casino Rewards Partner Casinos

The Casino Rewards VIP Loyalty Program significantly appeals to Players Palace Casino. This program is designed in a tiered structure with six VIP levels. Each time you reach a new level, you will unlock different online casino bonuses and perks like bigger bonuses, more frequent promotions, access to exclusive games, priority customer support, and the opportunity to have a personal VIP host.

Moreover, by entering the Time Of Your Life Sweepstakes and VIP Lucky Jackpot, you’ll have even more chances to win exciting rewards. From the moment they register an account, all players are automatically enrolled in this loyalty program.

What’s great about the Casino Rewards Group VIP scheme is that you accumulate VIP loyalty points each time you play at any of their casinos. The conversion rate is straightforward: every 100 points you earn equals a dollar in chips. The loyalty program also incorporates various promotions that allow you to earn additional VIP points, enhancing the potential rewards you can receive.

You have complete control over your VIP points. You can keep track of how they’re building up through regular play, and the casino also offers monthly promotions that can add extra points to your total. It’s worth mentioning that these points will be added automatically to your casino account.

To check your VIP points balance, log into your Casino Account at any Casino Rewards Group site. Simply enter the “Promotions” section, and you’ll be able to view your earned points, how many you can convert, and the cash value of your points.

When it comes to redeeming your points, the process is equally straightforward. As long as you’ve accumulated a minimum of 1,000 points, you can redeem these for casino credits anytime.

Cashback

 

Bonus Terms

 

Sign up process

 

Sign up screenshots

PlayerPalace Registration Form Step 1 Desktop Device View
PlayerPalace Registration Form Step 2 Desktop Device View

BANKING AND PAYMENT METHODS

Depositing funds at Players Palace Casino is straightforward, thanks to the wide range of payment options available. Whether you prefer using major credit and debit cards, bank transfer services, prepaid vouchers, or popular EWallets, there are generally banking options for everyone.

To deposit funds, start by logging into your account. Proceed to the banking section and select the deposit method you want to use. Please note that when making your first deposit, you must register your payment method, which takes less than a minute. Once you’ve done this, you can choose the amount you want to add to your account, and once processed, the funds will be available immediately.

Players Palace does not charge deposit fees like any good online casino. However, your bank or payment provider may, so check with them beforehand. We should also point out that when you first create an account, you must choose which currency you’d like your account in. Once you’ve selected a currency, it’s almost impossible to change it, so keep this in mind.

Regarding deposit limits, we couldn’t find any information on the “Banking” page of the online casino aside from this: “The casino also has daily and monthly limits on credit cards that may have been reached. You can request that your card be refreshed by contacting our support desk.” Subsequently, it’s unclear what the deposit limits are.

Players Palace Casino Withdrawal Speed

Withdrawing at Players Palace Casino is also pretty simple, although there are some things we don’t particularly like. First, the minimum withdrawal limits are quite high; $300 for bank transfers and wires and $50 for all other payment methods. Moreover, once you make a withdrawal request, your funds will be held in a “pending” state for 48 hours. After this pending period, your withdrawal will then be processed on the next working day. It’s also possible for non-UK players to reverse their withdrawal during this time – again, something we don’t like.

To withdraw funds, head to the banking section of your account and select the “Withdrawal” option. Enter the amount you wish to withdraw and follow the prompts to complete the process.

While researching for this casino review, we found some rough time frames for withdrawals. The casino claim withdrawals to credit and debit cards take three working days. EWallets take one to three working days, while bank transfers take up to ten days.

You should also know that some withdrawals may be subject to additional verification checks. The casino openly states this can add an extra five to seven days to the withdrawal process – which is far too long, in our opinion. It’s also worth noting that the casino limits withdrawals to $4,000 per week on winnings that are not progressive. This is a pretty low limit and is likely to turn away players looking to play at higher stakes.

Responsible Gaming

Players Palace Casino promotes responsible gambling and provides various tools to help players manage their gambling activities effectively. The casino encourages players to set limits on their gambling activities. Players can set daily, weekly, and monthly deposit limits on their accounts. This feature allows players to control their spending and prevent excessive gambling.

In addition to setting deposit limits, the casino offers a self-exclusion option for players who may have a gambling problem. Players can choose to exclude themselves from the for a minimum of six months – and a maximum of five years.

However, you must be aware that once a self-exclusion request has been applied, it cannot be reversed, and any other online gambling accounts you hold with Casino Rewards sites will also be affected.

Customer Support

Players Palace Casino, like all Casino Rewards sites, has a customer support team working 24 hours a day, seven days a week. The customer support is delivered through the centralised Casino Rewards system, which – while slightly impersonal – means you can access a higher quality of customer support than you would otherwise.

The live chat facility is the easiest way to contact the Players Palace online casino customer support team. This connects you with an operator in real-time, avoiding waiting around. The live chat facility is available in multiple languages, and waiting times are generally less than a few minutes.

If you prefer not to use live chat, contact the customer support team via their support email address. However, responses can take up to 48 hours, so we’d recommend avoiding it where possible.

 

KYC

When you’re ready to begin playing at Players Palace Casino, you’ll need to complete a Know Your Customer (KYC) check. This is especially relevant for UK players, who must complete this process before depositing or playing. The KYC process is essentially an identity check. It’s designed to prevent fraud and ensure that only legal-age players use the site.

You’ll be asked to provide personal information. This typically includes your name, address, date of birth, and a valid ID (such as a passport or driver’s licence). You will also be required to show proof of address. This could be a recent utility bill or a bank statement showing your address. This document must be dated within the last three months.

Once you’ve submitted your documents, Players Palace Casino will review and verify them. The time this takes can vary. They aim to complete all KYC checks within 48 hours, but this time frame could increase if additional documentation is required.

Remember, the KYC process is there to protect both you and the casino. It’s a vital step to prevent illegal activities like money laundering. So, while it might initially slow things down, withdrawals should be much faster once you’ve verified your account.

Website Experience and Features

Desktop and Mobile Gaming

At Players Palace Casino, the online platform’s design is built to be as engaging as it is entertaining. However, the website design is a bit dated, lacking the modern touch of many more modern casinos. Don’t get us wrong; it’s not necessarily a bad thing. Some players might even find it to be nostalgic!

On landing on the homepage, you’re immediately greeted by information about the main welcome bonus, a feature which takes centre stage. The site uses a dark colour scheme with gold and white text. Like other brands in the group, Players Palace Casino looks designed to give off an aura of sophistication and exclusivity. However, as mentioned, the dated look and feel is a significant issue in 2023.

Regarding the user interface, the site’s layout is simple and efficient. A navigation bar at the top lets you quickly jump to important sections such as ‘Signup Bonus’, ‘Casino Games’, ‘Winners List’, and ‘Contact Us’. We do like that there’s a pretty detailed guide to signing up. If you’re new to the site, you’ll find the step-by-step guide to becoming a member handy.

While everything works as it should, the site could add more interactive elements or multimedia content to engage users. We feel the design is clean, but adding modern touches would help bring the casino into 2023.

Mobile Gaming and Downloadable Software Client

Players Palace Casino does offer a mobile casino, but, to be honest, it’s not the best. Their website is technically mobile-optimised so you can access the platform on your smartphone or tablet. However, you shouldn’t expect a world-class mobile gaming experience. It gets the job done, but it’s clear that the mobile site isn’t the best.

Thankfully, there is a pretty good downloadable client. Players Palace Casino uses Microgaming’s Viper download client. If you’re unfamiliar, this is a software application you download and install on your computer. In the past, this offered some significant speed and convenience advantages. However, now that Flash has been phased out and HTML5 gaming is the norm, there’s not any technical benefit to downloading this software.

Brand games

Providers

Players Palace Casino may offer a less diverse range of software providers, but there are still over 450 games. All games come from Microgaming (except for the live dealer games, which Evolution powers.)

However, thankfully, all Casino Rewards sites have started to offer games from Microgaming’s partner studios, which include Real Dealer Studios, GONG Gaming, SpinPlay Games, Neon Valley Studios, Rabcat, Triple Edge Studios, Northern Lights Gaming, Stormcraft Studios, and All41 Studios.

All games are available in instant play mode, and the casino is also accessible through a downloadable software client. The casino is mobile-optimised, but it’s not the best, and we’ll talk more about why this is later in this casino review.

Slots

Most of the games at Players Palace Casino are slots, with hundreds of Microgaming titles available. The casino offers a mix of video and classic slots, catering to different player preferences.

You will find yourself able to enjoy branded games such as Jurassic Park, Terminator 2: Judgment Day, and Tomb Raider, along with some of the “old classics” like Immortal Romance, Avalon II, Thunderstruck II, and Dragonz.

The casino continually updates its slots collection, ensuring that players have access to the latest releases – although most new games now come from Microgaming’s partner studios rather than Microgaming themselves.

Live Dealer Games

Players Palace Casino offers an impressive selection of live casino games, providing players with an authentic casino experience from the comfort of their homes. Evolution Gaming, a leading provider of live dealer solutions, powers the live casino games. In the past, Microgaming’s live casino software was used, but this was retired a few years ago.

Thankfully, the live casino software from Evolution is the best in the world. It’s a hallmark of a very good online casino when you see Evolution’s games offered, and you’ll enjoy various games.

This includes multiple variations of roulette and blackjack, baccarat, poker-based games, and game show games like Crazy Time and Monopoly LIVE.

The live games are streamed in high-definition, and most tables allow you to interact directly with the dealer and other players through a live chat interface. Please note that if you’ve claimed the first deposit bonus or the second deposit bonus, you cannot play live dealer games.

Table Games and Video Poker

Microgaming’s slots are fantastic – but the competition here is tough. Where the competition ends is with Video Poker – Microgaming is the leader in online video poker, hands down (no pun intended – well, maybe it was, lol). Their download version of video poker has no comparison to any other online gaming software, and many of their games are comparable to the best IGT land-based Video Poker, like Multi-Strike Poker.

With a wide array of games such as Aces & Eights, Aces & Faces (which is exclusive to Microgaming), All Aces Poker, All American Poker, Bonus Poker, Bonus Poker Deluxe, Bonus Deuces Wild, Deuces & Joker, Deuces Wild, Double Bonus, Double Double Bonus, Double Joker, Jacks or Better, Joker Poker, and Tens or Better, the selection is impressive.

Not only are these games highly engaging, but each one also comes in a variety of formats. For example, the highly addictive Level-Up Video Poker, similar to IGT’s Multi-Strike Poker, as well as 4 Play Power Poker, 10 Play Power Poker, 50 Play Power Poker, and 100 Play Power Poker.

You will also find yourself able to enjoy several progressive video poker games. These offer huge jackpots, often reaching tens of thousands of dollars.

However, it’s not just video poker where the casino excels. In addition to the games mentioned above, they also offer a great selection of classic casino table games. This includes multiple Roulette games, blackjack, baccarat, and instant win titles.

Progressive Jackpots

At Players Palace Casino, you’ll also find a great selection of progressive jackpot games. If you’re new to the term, progressive jackpots are a type of casino game where the pooled jackpot amount continues to grow – “progressing” – with every game played until it’s won. Each bet contributes a small portion to this growing pot, which grows until a lucky player hits the winning combo required to scoop the jackpot.

Microgaming, the software provider powering Players Palace Casino, is known for some of the industry’s most renowned progressive slot games. One prime example is Mega Moolah, often dubbed the “Millionaire Maker”. This popular safari-themed slot has four progressive jackpots – Mini, Minor, Major, and Mega – the latter of which starts at a whopping one million dollars and has been known to reach into the multi-millions.

Another Microgaming progressive game worth checking out is King Cashalot, a mediaeval-themed slot. While it doesn’t offer the same multi-million dollar payouts as Mega Moolah, it’s known for its more frequent jackpot hits. The game features a single progressive jackpot, triggered by lining up five King symbols on the ninth payline.

Note: If you’re playing with Players Palace Casino bonuses, you cannot use your bonus funds on progressive jackpot games.

About the Team and History

Players Palace Casino is an online casino that’s been around since 2006. It is one of twenty online casinos owned by Casino Rewards, a well-respected name in the online gambling industry. The Kahnawake Gaming Commission, the MGA, and the UKGC licence Players Palace Casino. The online casino is Microgaming-powered, so you won’t find any games from other software providers apart from Evolution which powers the live online casinos.

Players Palace Casino accept players from all around the world. However, there are several restricted countries, including United States, Lithuania, Central African Republic, France, North Korea, Belgium, Syria, Switzerland, Virgin Islands (U.S.), Portugal, Poland, Zimbabwe, Afghanistan, Denmark, South Africa, Romania, Australia, Iran, Sudan, Hungary, Eritrea, Germany, Philippines, United Kingdom, Malta, Botswana, Norway, Puerto Rico, Italy, Iraq, Cyprus, Congo, Singapore, Liberia, Taiwan, Guinea-Bissau, Spain, Pakistan, Sweden, Netherlands, Hong Kong, Somalia, Libya, Guam, and Guinea.

Complaints and Track Record

Browse the Casinomeister forum; you’ll find very few threads about Players Palace Casino. This is a good thing; it means they’ve generated few complaints. One of the only real issues we found with them was detailed in this thread in 2011.

A member, LHofsdal, posted: “I have gotten 14 e-mails from this place today, and almost 20 e-mails from them between Thursday and Friday. Does anyone know anything about them? When I tried to email them asking to be taken off the list, the email got sent back to me as no email was found. If anyone has any contact information for them, can you let me know what it is? I would appreciate it.”

However, Nifty29 clarified it was unlikely Players Palace Casino themselves, noting: “Unfortunately, if it is an affiliate email, by clicking unsubscribe, you have probably alerted the spammer that the email addy is live, so you may well get bombarded for the next few months.”

Casino Facts

Founded2006
JurisdictionsDanish Gambling Authority, Kahnawake, Malta Gaming Authority, UKGC
Casino representativeAffiliate Program Manager and CM Player Complaint Rep
Affiliate programRewards Affiliates
Is this casino certified at CasinomeisterYes
Payout time48 hrs
Reverse time48 hrs
Payout limits$/€/£4000 weekly, for players who win a sum that is 5 times or more greater than their total purchases across all Casino Rewards partner casinos. All progressive wins/payouts are exempt from this clause.
Weekend payoutsNo
Locks withdrawalsNo
Brazilian Portuguese, Chinese Simplified, Chinese Traditional, Croatian, Czech, Danish, Dutch, English, European Portuguese, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Russian, Slovenian, Spanish, Swedish, Turkish
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The man with the plan here at Casinomeister. Bryan Bailey has been running Casinomeister since its launch in June of 1998. He has watched the industry grow from its primeval stage to what it is now. The Meister has attended nearly 100 conferences in the past 20 years and has either been a speaker or a panel moderator for at least 60 events. He has always been an advocate of fairness and reason and is known to like German beer, a good Scotch, and astrophotography.
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