slotocash voided 12,400 win

[star12war]

Hi,

After losing maybe 5 deposits in Slotocash casino I finally got lucky, won the random jackpot and finished with 12,400$. Nice winning, right? Well, it appears the casino doesn't think so.

They sent me an email saying they voided all my winnings because I made a bet of more than 6.50$ per spin. That is not true !!!

I went to the live chat and sent the casino two emails stating I didn't make any bet of more than 6.00$ per spin and they should pay me my winnings.

They choose to ignore my emails and the live chat operators tell me they have no access to the gaming history (which sounds a little strange to me), they are checking it and will get back to me but that never happens.

 

[The Dude]

Hi,

After losing maybe 5 deposits in Slotocash casino I finally got lucky, won the random jackpot and finished with 12,400$. Nice winning, right? Well, it appears the casino doesn't think so.

They sent me an email saying they voided all my winnings because I made a bet of more than 6.50$ per spin. That is not true !!!

I went to the live chat and sent the casino two emails stating I didn't make any bet of more than 6.00$ per spin and they should pay me my winnings.

They choose to ignore my emails and the live chat operators tell me they have no access to the gaming history (which sounds a little strange to me), they are checking it and will get back to me but that never happens.

As per the forum rules, please PM the casino rep - thanks!

 

[footdr]

What?

Did you play with a bonus? If so, were the terms you couldn't bet more than $6.00 per spin? I doubt that. But if you are not careful at slot o cash; when claiming a slot bonus, most don't include play on Progressive slot games, such as Jackpot Pinata, etc.

If you didn't play games that were not allowed or didn't claim a bonus on your deposit; they owe you your win. There are no terms that limit your bet per spin on slots on any of their deposit bonuses I have seen. Did you copy your chat? If so, please post it.

 

[vinylweatherman]

Something is going on. This is the second case this week of a player "forgetting" what they had been betting. It is unusual for a max bet rule to catch so many players in such a short space of time.

RTG is notoriously poor at keeping easily accessible records of play history, but they clearly DO have a means to get it as they have used your betsize as a reason for voiding the win.

To determine whether or not the rule is being applied in a rogue manner more facts are needed.

The best way to establish the facts and get the best possible resolution is to PAB here, and contact the rep (who can get the play history).


The last player claimed it was only about 6 spins over the limit, but it turned out to be 23 when the logs were checked.

If the OP can't remember betting over the limit, there can't be more than a couple such spins in the play history, or they are only a fraction over. The other player was well over at $25.

If you signed up through a website that told you that you should play the way you did, feel free to grass them up, as they would be a rogue affiliate causing trouble for both casino and players whilst lining their own pockets.

 

[footdr]

Something is going on. This is the second case this week of a player "forgetting" what they had been betting. It is unusual for a max bet rule to catch so many players in such a short space of time.

RTG is notoriously poor at keeping easily accessible records of play history, but they clearly DO have a means to get it as they have used your betsize as a reason for voiding the win.

To determine whether or not the rule is being applied in a rogue manner more facts are needed.

The best way to establish the facts and get the best possible resolution is to PAB here, and contact the rep (who can get the play history).


The last player claimed it was only about 6 spins over the limit, but it turned out to be 23 when the logs were checked.

If the OP can't remember betting over the limit, there can't be more than a couple such spins in the play history, or they are only a fraction over. The other player was well over at $25.

If you signed up through a website that told you that you should play the way you did, feel free to grass them up, as they would be a rogue affiliate causing trouble for both casino and players whilst lining their own pockets.

I have deposited with a bonus at sloto and never have I seen in the terms of the bonus anything about a max. bet per spin. Have you seen such a term? I read their terms on every bonus I claim because they usually exclude progressive slots but a few times the bonuses do not exclude them.

 

[Pinababy69]

I have deposited with a bonus at sloto and never have I seen in the terms of the bonus anything about a max. bet per spin. Have you seen such a term? I read their terms on every bonus I claim because they usually exclude progressive slots but a few times the bonuses do not exclude them.

I can't be bothered to go searching Sloto's website, but they definitely have a max bet rule. You should read the thread a few below this one:

https://www.casinomeister.com/forums/threads/slotocash-very-bad-practice.48175/

 

[Glumbi]

Its true at a few time, you can with a Bonus only bet max. $6,50 and not play the progressive Jackpot Games... Jackpot Pinatas, Shopping Spree and and and.. you see this at the Cashier on Coupon Details above on the right Site .. its really true..

You can play all Random Jackpot Slots , but not the progressive .

 

[rainmaker]

I can't be bothered to go searching Sloto's website, but they definitely have a max bet rule. You should read the thread a few below this one:

https://www.casinomeister.com/forums/threads/slotocash-very-bad-practice.48175/

Yo,

I took a quick look at the T&C for their "$7,777 Welcome Bonus"- package. New players may claim certain bonuses on their first 7 deposits. I do not know if the OP used any of these bonuses, but they definitively have a max bet rule on this bonus package (as you said):


Only bets placed on Slots, Real-Series Video Slots (excluding progressive slots) and Scratch Cards count towards the wagering requirements of the bonus. While the welcome bonuses are active, the MAXIMUM bet allowed is $6.50 per SPIN. Wagering on any other game or betting over $6.50 per spin will void all winnings on these promotion

 

[Nifty29]

I can't be bothered to go searching Sloto's website, but they definitely have a max bet rule. You should read the thread a few below this one:

https://www.casinomeister.com/forums/threads/slotocash-very-bad-practice.48175/

The max bet rule is there. Footdr you might need to double check.

If the OP bet more than $6.50 per spin, its case closed.

Let's see what Ms Sloto can provide from the game logs.

If it turns out the player is lying like the last one, then bryan should consider making a policy of banning them as it is disrespectful to the membership.

 

[Tengil]

The max bet rule is there. Footdr you might need to double check.

If the OP bet more than $6.50 per spin, its case closed.

Let's see what Ms Sloto can provide from the game logs.

If it turns out the player is lying like the last one, then bryan should consider making a policy of banning them as it is disrespectful to the membership.

And we of course know that Ms Sloto is truthful.

 

[Nifty29]

And we of course know that Ms Sloto is truthful.

Do you have an example of when they were not truthful? If you're going to accuse an accredited casino rep of being a liar you'd better have some evidence to back it up.

Ms Sloto has the game logs, which she said she will supply to Bryan and Max if a PAB is lodged, so it fairly pointless to lie if the evidence you provide doesn't support it

Of course, no PABs have been lodged AFAIK which should tell you something.

I'm looking forward to the day when you actually post something positive.

 

[The Dude]

And we of course know that Ms Sloto is truthful.

This is exactly why a number of casino reps won't participate in the forum - comments like that. Accusing someone of lying is pretty damn insulting, especially when you are tactlessly throwing in a comment that has nothing to do with this thread. Don't do it.

 

[Tirilej]

@ Nifty Slotocash is not accredited here.
Just thought I mention it since I saw that you wrote that in the last thread also

 

[Nifty29]

@ Nifty Slotocash is not accredited here.
Just thought I mention it since I saw that you wrote that in the last thread also

Cool. Sorry about that

An approaching-senior moment.

 

[Slotster!]

This is exactly why a number of casino reps won't participate in the forum - comments like that. Accusing someone of lying is pretty damn insulting, especially when you are tactlessly throwing in a comment that has nothing to do with this thread. Don't do it.

Genuine question. Why is it ok for members to (repeatedly) call the OP of the other thread a liar without recourse, but the reps word is taken as truthful until proven otherwise?

 

[chuchu59]

This is exactly why a number of casino reps won't participate in the forum - comments like that. Accusing someone of lying is pretty damn insulting, especially when you are tactlessly throwing in a comment that has nothing to do with this thread. Don't do it.

Sarcasm aside, is there anything wrong with the statement? Who knows? He may geninely think the casino rep is truthful though I doubt it myself.

There are many reasons why reps wont participate but the bottom line is if they think participation will reap benefits they will be thick-skinned and shrug off all venomous attacks. They are in a business after all and service reps in any industry has to get used to being attacked though I dont think it is civilised.

 

[Nifty29]

Sarcasm aside, is there anything wrong with the statement? Who knows? He may geninely think the casino rep is truthful though I doubt it myself.

There are many reasons why reps wont participate but the bottom line is if they think participation will reap benefits they will be thick-skinned and shrug off all venomous attacks. They are in a business after all and service reps in any industry has to get used to being attacked though I dont think it is civilised.

Yes thick skin is needed to a degree, such as being able to accept constructive criticism and opposite points of view, but comments questioning personal integrity or character are just childish and rude. Members aren't expected to put up with it so why should reps?

Anyhow, reps are here voluntarily to help and command respect, as long as they maintain their professionalism, which ms sloto certainly has.

It wasn't a genuine comment. It was a sarcastic cheap shot.

 

[Sloto]

I will be sending gaming sessions to both players today as requested by PM. I will also provide these records to CM if requested.

Ms Sloto

 

[ksech]

It all boils down to trust. We trust that these casino reps are here to HELP the player. Why should they have to be thick-skinned to do their job? They are human beings, everyone deserves some amount of respect (until that respect is destroyed), respect is earned. And from what I have seen from most of the active reps on this forum, they have earned some token of respect.

We may disagree with them, but they are doing a job, following orders from higher ups. Just like everyone else who has a boss.

Every day there are dozens of reps who log in, but only a handful participate. Maybe that's the way certain casino groups want it, only to work through problems in the background (through PMs, or however it works). It's sad that some reps only "pop" in when there is a problem within their group only and then disappear just as quickly when matters are settled.

There were a few threads during the holidays where reps got involved. The threads were fun for all, it was a nice change of pace. Maybe we can see more of that at CM in 2012...

 

[vinylweatherman]

It all boils down to trust. We trust that these casino reps are here to HELP the player. Why should they have to be thick-skinned to do their job? They are human beings, everyone deserves some amount of respect (until that respect is destroyed), respect is earned. And from what I have seen from most of the active reps on this forum, they have earned some token of respect.

We may disagree with them, but they are doing a job, following orders from higher ups. Just like everyone else who has a boss.

Every day there are dozens of reps who log in, but only a handful participate. Maybe that's the way certain casino groups want it, only to work through problems in the background (through PMs, or however it works). It's sad that some reps only "pop" in when there is a problem within their group only and then disappear just as quickly when matters are settled.

There were a few threads during the holidays where reps got involved. The threads were fun for all, it was a nice change of pace. Maybe we can see more of that at CM in 2012...

Not in the case of Ms Sloto - you can't get any higher than the owner. This makes her the most valuable asset a player could have here as a rep, and means that she can make decisions much faster than reps who have to make a case to higher management.

Criticism may well be warranted, but personal attacks as a means to pressure her into changing a decision, or to satisfy a personal grudge, are going to incur the wrath of the moderators, and put such posters in line for an unplanned vacation.

Ms Sloto didn't need much convincing that a better way to handle such cases was to add additional WR rather than summary confiscation of winnings, something I have seen only at one other casino, 32Red. This ensures that such strategies are neutered, but without the bad publicity of summary confiscation of winnings.

Sloto was considered the only Rival casino worth playing at because it was NOT at the beck and call of Rival. It has been disappointing that Sloto has continued to use the widely discredited Rival player ratings database rather than make decisions based on how players have played at Sloto and Desert Nights alone.

Had I decided to try out Rival software, the first one would have been Sloto, whereas now it would most likely be Desert Nights.

 

[Slotster!]

rather than summary confiscation of winnings,

Wondering how this affects the OP of this thread? Are they going to give him his $12K back so he can play some more (in line with the new terms and conditions).

Clearly would be interested to see any provided information and would be grateful if the OP''s (on both threads) would make this public.

 

[Tirilej]

Wondering how this affects the OP of this thread? Are they going to give him his $12K back so he can play some more (in line with the new terms and conditions).

Clearly would be interested to see any provided information and would be grateful if the OP''s (on both threads) would make this public.

What new terms and conditions? I havn't seen anything changed.
Why giving him anything back until we know how many spins above the max he did. I rather wait until I know all the facts in this case. Or I hope I havn't missed something...

 

[vinylweatherman]

Wondering how this affects the OP of this thread? Are they going to give him his $12K back so he can play some more (in line with the new terms and conditions).

Clearly would be interested to see any provided information and would be grateful if the OP''s (on both threads) would make this public.

If the new terms are like 32Red, the 12K will be converted to bonus, and the WR will be HUGE. The max bet rule will STILL apply though. This does at least give the errant player a sliver of a chance, but equally could end up being WORSE than having their deposit refunded to try again from scratch.

 

[Slotster!]

If the new terms are like 32Red, the 12K will be converted to bonus, and the WR will be HUGE. The max bet rule will STILL apply though. This does at least give the errant player a sliver of a chance, but equally could end up being WORSE than having their deposit refunded to try again from scratch.

Makes sense. Although, as mentioned just above you - will be fascinating to see how many 'illegal' actual spins happened percentage wise.

The whole thing is a bit barmy.

I'm usually right behind casino representatives in these sort of cases as I know some players are mental. There's just something niggling me about this that seems a bit off.

Both the tone and responses of the OP's in both cases, and the subsquent interaction with the Sloto rep.

I'm happy to be called wrong if these guys turn out to be blatant fraudsters - my money says they're not.

 

[Tengil]

The difference in 32Red is that they will check if you ask and if you only made few bets over the limits or/and if they deem them to be somewhat innocent mistakes they will waive the 100x. In the end the 100x is basically same as having the winnings confiscated.

And about my comment about Ms Sloto, also the player at GamblingGrumbles (the 17k dispute were they sited the classical bonus abuse and irregular play) says that she "lied" about his bets. And at that time they didnt even have the max bet rule in place.
Why would I trust the word from a rep from a casino that has used the standard rogue reasons to void substantial winnings?

 

[Nifty29]

Makes sense. Although, as mentioned just above you - will be fascinating to see how many 'illegal' actual spins happened percentage wise.

The whole thing is a bit barmy.

I'm usually right behind casino representatives in these sort of cases as I know some players are mental. There's just something niggling me about this that seems a bit off.

Both the tone and responses of the OP's in both cases, and the subsquent interaction with the Sloto rep.

I'm happy to be called wrong if these guys turn out to be blatant fraudsters - my money says they're not.

Based on.....the "tone" of the OP? Really? You should know that complainants VERY rarely disclose ALL relevant information that might point to them being in the wrong.

Let's see what the play logs say, and even whether the players decide to release them (would be a big red flag if they didn't)

The difference in 32Red is that they will check if you ask and if you only made few bets over the limits or/and if they deem them to be somewhat innocent mistakes they will waive the 100x. In the end the 100x is basically same as having the winnings confiscated.

And about my comment about Ms Sloto, also the player at GamblingGrumbles (the 17k dispute were they sited the classical bonus abuse and irregular play) says that she "lied" about his bets. And at that time they didnt even have the max bet rule in place.
Why would I trust the word from a rep from a casino that has used the standard rogue reasons to void substantial winnings?

So you still think she's lying i.e. "you don't trust a word". Nice one...that should help genuine players in the future who can't get access to reps because they get crap thrown at them when they politely post in a discussion.

You seem to take the whole thing very personally....??

@MsSloto -

Most of us appreciate your time and effort here at CM

Could you please tell us when the max bet term was added?

 

[Sloto]

Casinobuzz was offered the opportunity by email to have his balance put back and additional wagering applied a couple of days ago. We have also sent a copy of Star12war gaming session which shows he made a substantial number of $20 bets while the bonus was active.

Nobody is accusing either member of fraud, the issue is they broke the terms and conditions of the bonus (implemented 24.11.11) I have no reason to lie and I will send a copy of the game logs to CM if requested and agreed by each member.

With regard to the other issue I have addressed this with gambling grumbles, should the member PAB I will also provide CM with the same information.

Thank you to all those that have supported my character its very much appreciated and I will always continue to respond to members issues.

Best Regards

Ms Sloto

 

[Slotster!]

Thanks Sloto. Look forward to the OP's response here and on the other thread once they have had chance to review the informaiton you have provided.

 

[Redbush54]

Had I decided to try out Rival software, the first one would have been Sloto, whereas now it would most likely be Desert Nights.

Better hurry....Desert Nights is being setup as a RTG. Process should take 3-4 weeks per email received yesterday.

 

[vinylweatherman]

Casinobuzz was offered the opportunity by email to have his balance put back and additional wagering applied a couple of days ago. We have also sent a copy of Star12war gaming session which shows he made a substantial number of $20 bets while the bonus was active.

Nobody is accusing either member of fraud, the issue is they broke the terms and conditions of the bonus (implemented 24.11.11) I have no reason to lie and I will send a copy of the game logs to CM if requested and agreed by each member.

With regard to the other issue I have addressed this with gambling grumbles, should the member PAB I will also provide CM with the same information.

Thank you to all those that have supported my character its very much appreciated and I will always continue to respond to members issues.

Best Regards

Ms Sloto

I found 2 cases there. One was a dispute over proof of address, which was resolved and the player got paid, the other was where a player deposited $500, took a 400% bonus, and proceeded to wager $50 per spin. The player then claimed his winnings were void because he "ground out WR" on $20!! It was left at that, the report relying on the player's story and the only backing evidence being the email he received from Sloto.

At the time, there was supposedly no max bet rule in place, and in terms of such rules elsewhere, $50 per spin on a $500 deposit is 10%, and of a $2000 bonus is a mere 2.5% of the bonus credited. Where the rule is used elsewhere, the max bet is between 20% and 30% of the bonus credited, and the most extreme restriction seen so far is 5% of the bonus credited.

The report as it stands indicates that this was winnings voided on nothing more substantial than "spirit of the bonus" as it occurred prior to the max bet rule. $20 is hardly "grinding", but a very substantial bet that under current terms would be too LARGE, rather than so small as to constitute "grinding". Grinding would be switching to, say, $1 or less and setting autoplay to do an "all nighter" and cashing in the next day. This case was marked with the skull & crossbones, and if it has been taken up with Gambling Grumbles, they have not updated the report.

$6.50 is a pretty substantial bet for RTG slots, not known for their low variance. I tend to bet $5 if faced with a similar bonus as with this case, maybe switching to $2 if the games seem overly tight, as well as switching between games. I might let rip with a limited number of $10 or even $25 bets, but not if I spotted a term limiting bets to $6.50.

It's not a term I expect to see with RTG software, but it is so common for MGS that I question it if I can't find a term limiting bet size. Max cashouts is also something I expect to see at RTG, but not at MGS.

I am surprised that the max bet term was never seen at Rival casinos, yet had to be added soon after the switch to RTG, even though other RTG casinos have managed quite well without it. They have a max win rule on all their slots of 50,000x line bet, max cashouts galore, and phantom bonuses.

The "no progressives" rule is also a little odd unless there is a max cashout making such a win pointless. Some casinos have this rule, others don't, and there seems no real consistent logic behind it. Progressives are slots after all, and all RTG slots are progressive in the form of the Random Jackpot. Since part of the RTP of a progressive slot is paid from the jackpot, the base RTP is lowered, making it harder to win without hitting a fair share of random jackpots than it would be for a non progressive slot where all the RTP came from the base game and regular bonus rounds.

 

[KasinoKing]

Yes thick skin is needed to a degree, such as being able to accept constructive criticism and opposite points of view, but comments questioning personal integrity or character are just childish and rude. Members aren't expected to put up with it so why should reps?

That's an interesting comment. I think I'll save that one for later.
[derail - sorry]

KK

 

[star12war]

replay from the casino

Hi everyone,

Thanks for your help on this case.

Instead of sending me the entire game log the casino just sent me a text file stating that:
"The bonus in question is: SLOTO5MATCH
The activating deposit was made on: 1/11/2012 3:59:05 PM EST
And the playthrough was completed on 1/11/2012 5:29:58 PM EST
Within this period, you made:
Total Spins: 505 / Total Bets: $10,100.00
With an average bet of: $20
On Game: Red Sands"

First, it seems a little strange they just sent me a text file I can't validate and this file is not accurate since I I played other slots as well. As we know any information can be written on a text file. He might as well wrote I made a bet of 1 million.

Second, I'd like to warn everyone against the trick the casino is doing. Every time I left the slots and went to the cashier to check on the wagering left, when I came back to the slot the bet was changed to max bet. Is it a policy the casino has which purpose is to avoid payment? I must say that other casinos I played at don't do it usually.

Third and last, I am quite sure the claimed violation (maybe auto play feature that went wrong? I can't tell because the casino choose not to share this information) took place AFTER the random jackpot was won. In other words, I won the jackpot and had a balance of around 12,000$ with 7,000$ wagering left. Why on earth should I try to make large bets? What did I gain from it? It makes no sense.

Truly, I don't think I made a mistake by making a high bet, however it's obvious that even if the error was made it resulted from the casino cashier fault and was not my intention.

 

[ksb11]

Genuine question. Why is it ok for members to (repeatedly) call the OP of the other thread a liar without recourse, but the reps word is taken as truthful until proven otherwise?

I don't think that is necessarily the case, Slotster. I think it goes both ways sometimes. Ms. Sloto has never been found guilty on being dishonest and for that matter has a pretty good track record of being very helpful to members and players. I think that is why she would be rightfully defended.

On the other hand, when you have folk posting for the first time in a manner that could reflect negatively on a casino or I-Rep, the poster, IMO, has questions to answer so the situation can be investigated properly. On the otherhand, if it is long term members such as you, Slotster, Chuchu59, Pokeraddict, ect. or another member who has a proven reputation here at Casinomeister complaining about the same casino, I think the casino or I-Rep would definitely have some questions to answer.

 

[Nifty29]

That's an interesting comment. I think I'll save that one for later.
[derail - sorry]

KK

You will notice I said personal integrity not commercial integrity.

For clarification purposes, if the member or rep has behaved in a manner that warrants questioning of their integrity e.g. reps slagging off other reps/operators, reps slagging off members, members making personal accusations based on nothing but the inability to successfully make their point, then its open season (within the rules of course)

Unlike some others, I say what my issues are with someone and why, and i certainly don't go hiding behind silence when the tough questions emerge. I also admit when im wrong, or could be wrong. Just saying.

Why save for later what you can eat fresh now? Unless one is afraid of severe indigestion when swallowing facts.

Nice high-fiving too . Very mature.

 

[Nifty29]

Hi everyone,

Thanks for your help on this case.

Instead of sending me the entire game log the casino just sent me a text file stating that:
"The bonus in question is: SLOTO5MATCH
The activating deposit was made on: 1/11/2012 3:59:05 PM EST
And the playthrough was completed on 1/11/2012 5:29:58 PM EST
Within this period, you made:
Total Spins: 505 / Total Bets: $10,100.00
With an average bet of: $20
On Game: Red Sands"

First, it seems a little strange they just sent me a text file I can't validate and this file is not accurate since I I played other slots as well. As we know any information can be written on a text file. He might as well wrote I made a bet of 1 million.

Second, I'd like to warn everyone against the trick the casino is doing. Every time I left the slots and went to the cashier to check on the wagering left, when I came back to the slot the bet was changed to max bet. Is it a policy the casino has which purpose is to avoid payment? I must say that other casinos I played at don't do it usually.

Third and last, I am quite sure the claimed violation (maybe auto play feature that went wrong? I can't tell because the casino choose not to share this information) took place AFTER the random jackpot was won. In other words, I won the jackpot and had a balance of around 12,000$ with 7,000$ wagering left. Why on earth should I try to make large bets? What did I gain from it? It makes no sense.

Truly, I don't think I made a mistake by making a high bet, however it's obvious that even if the error was made it resulted from the casino cashier fault and was not my intenr it.

The less bets you make, the less you expose your bankroll to the house edge. If you don't know that, then you need to hone your craft some more.

Ask ms sloto to publicly post the relevant game logs here and we will see whether you violated the max bet, or any other term.

Even better, why not PAB? If you're totally innocent, it should be just a formality right?

You can submit a PAB here:

https://www.casinomeister.com/player-arbitration-pab/

"It's the automated casino cashier's fault".....that's comment of the month for sure.

 

[Tirilej]

...the slot was changed to maxbet!

I know in RTG if you have played a game with just a few lines, leave it and go back, the game have resets to full line. But the betsize have never changed. It has always stayed the same, even if I don't play in the casino for a month.

Is this something just sloto has since the OP says the bet had changed?
I havn't played at the casino so I don't know.

 

[The Dude]

Admin Note: be cool

Hi guys and gals, I'm getting complaints that some members are being a little catty in this thread. Please let's chill a little and not take everything so damn serious. We have a nice weekend a head of us. Many of us are busy, and we don't need to be monitoring threads to make sure everyone is treating each other nicely.

So keep it cool. Thank you.

 

[KasinoKing]

Why save for later what you can eat fresh now? Unless one is afraid of severe indigestion when swallowing facts.

I'm on holiday!
(Honestly - I am!)

...the slot was changed to maxbet!

I know in RTG if you have played a game with just a few lines, leave it and go back, the game have resets to full line. But the betsize have never changed. It has always stayed the same, even if I don't play in the casino for a month.

Perhaps he only meant it went to max lines - maybe he was playing less that max lines before, the same as the other player who fell foul of this rule...?

KK

 

[Realitybitez]

Thats a little scarey. If slots change to max line, when you pop off to check the cashier or whatever, you may accidently come back, push spin (without realizing and bingo, your've gone over the max allowed for wagering bonus.

What happens if this occurs?

 

[Tirilej]

When it comes to RTG everyone knows it so it shouldn't be a problem. If anyone plays it for the first time he will found it out very soon. I believe all of us gamblers very rarely miss to check such a thing as to how much we win or lose per spin

 

[Realitybitez]

When it comes to RTG everyone knows it so it shouldn't be a problem. If anyone plays it for the first time he will found it out very soon. I believe all of us gamblers very rarely miss to check such a thing as to how much we win or lose per spin

I've done it before Cant remember which casino I was playing on but came back and the bet had gone up to max. And without thinking (or checking) I pushed spin. Wasn't playing on a bonus, so wasnt a problem but its really easy to make that mistake

 

[Tirilej]

I know what you mean. I have done it myself
That's why I am so careful...and in RTG it never goes up to max bet again, just the full lines.

 

[Nifty29]

I've done it before Cant remember which casino I was playing on but came back and the bet had gone up to max. And without thinking (or checking) I pushed spin. Wasn't playing on a bonus, so wasnt a problem but its really easy to make that mistake

Absolutely.....once could be a mistake...twice could be careless.....but 23? I think that's a very different story and shows the player, at a minimum, wasn't paying attention or didnt care about the max bet clause because they didn't read the terms. I don't see why casinos have to make exceptions for players who can't be bothered to take due care and responsibility.

Sloto has in the past let this kind of thing slide when its one or two spins and the player stoped and cleared it up with a manager before continuing.

 

[Realitybitez]

Absolutely.....once could be a mistake...twice could be careless.....but 23? I think that's a very different story and shows the player, at a minimum, wasn't paying attention or didnt care about the max bet clause because they didn't read the terms. I don't see why casinos have to make exceptions for players who can't be bothered to take due care and responsibility.

Sloto has in the past let this kind of thing slide when its one or two spins and the player stoped and cleared it up with a manager before continuing.

Aye?!? 23 times? Please Yup, totally different story

First times a mistake, second times a choice

 

[vinylweatherman]

Thats a little scarey. If slots change to max line, when you pop off to check the cashier or whatever, you may accidently come back, push spin (without realizing and bingo, your've gone over the max allowed for wagering bonus.

What happens if this occurs?

The OP's average bet was given as $20. The terms stipulate $6.50. For the average to be so much higher than this, quite a few of the bets would have to exceed the limit.

The terms also stipulate that the limit remains until all WR has been completed, not until the RJ has been won, or other big hit has occurred.

Having seen the slot return to "max bet" the first couple of times, a player would come to expect it, and would make few, if any, further mistakes.

Those players who complain that a slot went max bet when they had not intended this, such as low rollers seeing their entire bankroll vanish in a couple of spins, tend to notice after only a few spins.

Unfortunately, Sloto played right into the OP's hands by not sending, as promised, the play logs, but a summary of average bet, bet count, and total wagered. This has left them open to the accusations that they are wilfully refusing to supply the actual logs because of a need to hide something that does not support their argument.

Both cases are of players clever enough to play fewer lines, yet apparently not experienced enough to be familiar with the fact that RTG always returns to max lines and reset reels to stop 1 when the game is relaunched.

There could be something else going on here.

 

[Nifty29]

The OP's average bet was given as $20. The terms stipulate $6.50. For the average to be so much higher than this, quite a few of the bets would have to exceed the limit.

The terms also stipulate that the limit remains until all WR has been completed, not until the RJ has been won, or other big hit has occurred.

Having seen the slot return to "max bet" the first couple of times, a player would come to expect it, and would make few, if any, further mistakes.

Those players who complain that a slot went max bet when they had not intended this, such as low rollers seeing their entire bankroll vanish in a couple of spins, tend to notice after only a few spins.

Unfortunately, Sloto played right into the OP's hands by not sending, as promised, the play logs, but a summary of average bet, bet count, and total wagered. This has left them open to the accusations that they are wilfully refusing to supply the actual logs because of a need to hide something that does not support their argument.

Both cases are of players clever enough to play fewer lines, yet apparently not experienced enough to be familiar with the fact that RTG always returns to max lines and reset reels to stop 1 when the game is relaunched.

There could be something else going on here.

There's definitely summit goin' on 'ere awright.

The player broke the terms and wasn't paid.

Would still be good to see the logs.

 

[star12war]

still no game log

Hi,

I asked the casino for the full game. Yesterday I sent them another email asking for it but they haven't sent it yet. I wonder what takes them so long, it should be quite easy.

I am not lying, I don't remember that I wagered more than 6.50$, why should I do it? I started by placing bets of 6.00$ since I knew I can't bet more than 6.50$ why on earth should I try to raise the bet against the terms of the casino after I earned quite a lot of money?

Even if I actually bet more than 6.50$ it was obvious a mistake made when I started the auto play after I came back from the cashier, it is the cashier fault.

It's a software issue; they set the line on max bet when you come back from the cashier.

 

[Tirilej]

Hi,

I asked the casino for the full game. Yesterday I sent them another email asking for it but they haven't sent it yet. I wonder what takes them so long, it should be quite easy.

I am not lying, I don't remember that I wagered more than 6.50$, why should I do it? I started by placing bets of 6.00$ since I knew I can't bet more than 6.50$ why on earth should I try to raise the bet against the terms of the casino after I earned quite a lot of money?

Even if I actually bet more than 6.50$ it was obvious a mistake made when I started the auto play after I came back from the cashier, it is the cashier fault.

It's a software issue; they set the line on max bet when you come back from the cashier.

You are again saying that it was reset to max bet. Is that really what you mean?
In RTG, as said before, the betsize don't change, it just go back to be full 20- or 25-lines.
So what are you really saying here?

 

[P.V.]

Would still be good to see the logs.

Yep, game logs will show rectitude.

 

[Nifty29]

Hi,

I asked the casino for the full game. Yesterday I sent them another email asking for it but they haven't sent it yet. I wonder what takes them so long, it should be quite easy.

I am not lying, I don't remember that I wagered more than 6.50$, why should I do it? I started by placing bets of 6.00$ since I knew I can't bet more than 6.50$ why on earth should I try to raise the bet against the terms of the casino after I earned quite a lot of money?

Even if I actually bet more than 6.50$ it was obvious a mistake made when I started the auto play after I came back from the cashier, it is the cashier fault.

It's a software issue; they set the line on max bet when you come back from the cashier.

Sorry....you have no idea what you're talking about.

The cashier has nothing to do with anything. You need to let that one go.

The slot resets to MAX LINES not max bet....it STAYS at the BET DENOMINATION that YOU last played. Only the LINES are reset.

It's not a software issue....it's a not bothering to check your bet issue. What's the saying? "You snooze, you lose".