slotocash voided 12,400 win

[ksech]

???The cashier is now able to set bet size and number of lines played? Since when? I know I haven't played in awhile, but this one really takes the cake. Yes, RTG DOES reset to max lines when you leave a game, but as others have pointed out, it does NOT change bet amount.






*Must be because there was a full moon and Friday the 13th in the same week...*

 

[star12war]

max bet

i entered the slot game, the bet i made was 1$ per line so i choose only 6 lines
when you come back from the cashier it changes automatically to 20 lines which is a 20$ bet

 

[Tirilej]

Then I believe you have yourself to blame and not the casino.
As someone said. You do it once, it's a mistake...you don't do it twice
It's also not a max bet. It's just all 20 lines in the betsize that you chosed.

 

[vinylweatherman]

i entered the slot game, the bet i made was 1$ per line so i choose only 6 lines
when you come back from the cashier it changes automatically to 20 lines which is a 20$ bet

If your average bet was $20, then very few of your bets would have been within the limit of $6.

Exactly when did you enter the cashier after selecting 6 lines, and what did you do when reentering the game that you did the rest of your play all at $20, rather than noticing that something wasn't right a number of spins in, and correcting it back to $6 per spin.


What lead you to decide to bet 6 lines at $1, rather than max lines at a bet as close to $6.50 as you could get?

How did you hear about Sloto?

How did you join? (e.g, postal offer, via a web advertisement, email offer, etc.).

 

[ksech]

i entered the slot game, the bet i made was 1$ per line so i choose only 6 lines
when you come back from the cashier it changes automatically to 20 lines which is a 20$ bet

That isn't the cashiers' fault, it's the way the software is setup. So, the next time you play at an RTG casino, you will be aware this is what happens when you leave a game and will check before hitting the spin button.

 

[chuchu59]

i entered the slot game, the bet i made was 1$ per line so i choose only 6 lines
when you come back from the cashier it changes automatically to 20 lines which is a 20$ bet

Hold on, before you chose 6 lines, it was already at max lines when you entered the slot so let's say when you went to the cashier and then re-entered the same slot you assumed it was set at 6 lines just like Microgaming but if you had looked carefully even the slot screen is set at default and not the screen of your last spin.

 

[Realitybitez]

Hi,

I asked the casino for the full game. Yesterday I sent them another email asking for it but they haven't sent it yet. I wonder what takes them so long, it should be quite easy.

I am not lying, I don't remember that I wagered more than 6.50$, why should I do it? I started by placing bets of 6.00$ since I knew I can't bet more than 6.50$ why on earth should I try to raise the bet against the terms of the casino after I earned quite a lot of money?

Even if I actually bet more than 6.50$ it was obvious a mistake made when I started the auto play after I came back from the cashier, it is the cashier fault.

It's a software issue; they set the line on max bet when you come back from the cashier.

I know what happened You were only playing 6 lines at a $1 a line totaling $6.00. You went to the cashier to check your balance, you came back and without thinking or checking (we've all done it) put it on autoplay - not realizing that the game had reset to max lines, in effect making each spin $20 -$25.00 a bang. And you had this on autoplay.

This is just a guess but it really does sound like that's what happened. However, if the Rep would hurry up and provide those game logs - it would prove all and sundry exactly what happened

 

[Nifty29]

Hi,

I asked the casino for the full game. Yesterday I sent them another email asking for it but they haven't sent it yet. I wonder what takes them so long, it should be quite easy.

I am not lying, I don't remember that I wagered more than 6.50$, why should I do it? I started by placing bets of 6.00$ since I knew I can't bet more than 6.50$ why on earth should I try to raise the bet against the terms of the casino after I earned quite a lot of money?

Even if I actually bet more than 6.50$ it was obvious a mistake made when I started the auto play after I came back from the cashier, it is the cashier fault.

It's a software issue; they set the line on max bet when you come back from the cashier.

i entered the slot game, the bet i made was 1$ per line so i choose only 6 lines
when you come back from the cashier it changes automatically to 20 lines which is a 20$ bet

Anyone see an issue with these posts?

In the first one he claims he doesn't remember betting any more than $6.50. Ok.

In the second, he states he KNOWS the game resets to max lines ($20 bet). Hence, if he DID make even ONE spin then he knew what he was doing.

Looks like the OP can't get their story straight.

 

[Nifty29]

I know what happened You were only playing 6 lines at a $1 a line totaling $6.00. You went to the cashier to check your balance, you came back and without thinking or checking (we've all done it) put it on autoplay - not realizing that the game had reset to max lines, in effect making each spin $20 -$25.00 a bang. And you had this on autoplay.

This is just a guess but it really does sound like that's what happened. However, if the Rep would hurry up and provide those game logs - it would prove all and sundry exactly what happened

There is no way the OP had an AVERAGE bet size of $20 from "accidentally" making a few max line bets after returning from the cashier. No way.

 

[Realitybitez]

There is no way the OP had an AVERAGE bet size of $20 from "accidentally" making a few max line bets after returning from the cashier. No way.

I beg to differ

Even if I actually bet more than 6.50$ it was obvious a mistake made when I started the auto play after I came back from the cashier, it is the cashier fault.

Obviously he came back from the cashier, didn't bother checking, pushed Autoplay and took off somewhere not realizing that the game had reset to 'Max Lines'

Comes back later, then it sinks in that the game is spinning at $20.00 a time but by then - its too late. The damage is done. Its probably already gone through 20 or whatnot spins taking his average over and above and leaving him without a leg to stand on.

If this is what happened, I feel really sorry for the OP because if this is the scenario that occurred he is SOL.

However would still be interested in what the game logs say I could be way off course...

 

[chuchu59]

Hi,

I asked the casino for the full game. Yesterday I sent them another email asking for it but they haven't sent it yet. I wonder what takes them so long, it should be quite easy.

I am not lying, I don't remember that I wagered more than 6.50$, why should I do it? I started by placing bets of 6.00$ since I knew I can't bet more than 6.50$ why on earth should I try to raise the bet against the terms of the casino after I earned quite a lot of money?

Even if I actually bet more than 6.50$ it was obvious a mistake made when I started the auto play after I came back from the cashier, it is the cashier fault.

It's a software issue; they set the line on max bet when you come back from the cashier.

Why should it be the cashier's fault? You chose to go to the cashier to check your wagering. This is funny. I have seen players unhappy with MG software when they pressed spin without noticing it was set at the number of lines they last played and thought it was max lines hence missing out on a great win on one of the unbet lines. They didnt raise complaints. I believe you knew the slots automatically reset to max lines when you re-enter it but just wont admit it. You simply forgot and pressed auto right away.

 

[Seventh777]

The way I see this is the OP was wise enough to keep inside the max bet rule by reducing the amount of lines to $6, he opened cashier to check his wagering, this revealed one of two things - He had made the w/r or not, he had not, so, the $64,000 question, why would someone whom knew of the max bet rule (reducing win-lines to 6 proving this), check his w/r, only to find he still had some w/r left and deliberately play max win-lines and thus voiding his possible winnings.

Verdict - Genuine mistake.

 

[Seventh777]

Why should it be the cashier's fault? You chose to go to the cashier to check your wagering. This is funny. I have seen players unhappy with MG software when they pressed spin without noticing it was set at the number of lines they last played and thought it was max lines hence missing out on a great win on one of the unbet lines. They didnt raise complaints. I believe you knew the slots automatically reset to max lines when you re-enter it but just wont admit it. You simply forgot and pressed auto right away.

If you still have the game open in MGS it does not reset to default also if the game is in favourites it opens up at exactly your last bet size and win-lines, all the reel strips do is reflect the result the RNG creates as you hit spin, a win depicted on what would be if all lines were played is still a no win spin, if this spin would have yielded a return it would have landed on one of the win-lines active .

 

[KasinoKing]

Verdict - Genuine mistake.

Yes, a genuine mistake by an "Advantage Player".

Seems very odd to me that we have 2 players recently both playing at SlotoCash, both playing only 6-lines.
I mean - who normally plays only 6 lines?

Strikes me that both these players have read somewhere that the best way to take advantage of RTG bonuses (maybe even at Sloto specifically) is to play in this manor. That being the case, they could be very inexperienced APs, hence the simple mistakes.
I wonder if they were both playing the SAME slot?

BTW, IMO there is nothing wrong with being an "advantage player" as long as they do not break any of the casino's T&Cs.

KK

 

[Seventh777]

Yes, a genuine mistake by an "Advantage Player".

Seems very odd to me that we have 2 players recently both playing at SlotoCash, both playing only 6-lines.
I mean - who normally plays only 6 lines?

Strikes me that both these players have read somewhere that the best way to take advantage of RTG bonuses (maybe even at Sloto specifically) is to play in this manor. That being the case, they could be very inexperienced APs, hence the simple mistakes.
I wonder if they were both playing the SAME slot?

BTW, IMO there is nothing wrong with being an "advantage player" as long as they do not break any of the casino's T&Cs.

KK

Yep, seems weird to me, why not play all lines at $5 a spin, maybe there is more to this than meets the eye hence the rep not stating to much, I would be very surprised if the variance on the slot readjusts to reflect the same RTP with just a few active winlines.

 

[Nifty29]

I beg to differ



Obviously he came back from the cashier, didn't bother checking, pushed Autoplay and took off somewhere not realizing that the game had reset to 'Max Lines'

Comes back later, then it sinks in that the game is spinning at $20.00 a time but by then - its too late. The damage is done. Its probably already gone through 20 or whatnot spins taking his average over and above and leaving him without a leg to stand on.

If this is what happened, I feel really sorry for the OP because if this is the scenario that occurred he is SOL.

However would still be interested in what the game logs say I could be way off course...

If I accidentally set my autoplay at $20 bets instead of $6, and walk away without checking or watching, whose fault is it? Certainly cannot be the casino, so why should they have to bend the rules for someone who is so blatantly careless? Remember, he knew about the max $6.50 bet, so you would expect more caution not less. The other important fact, which seals it for me, is that he didn't stop right then when he realized his "mistake" and try and get the OK from the casino to continue. It's true the casino may have voided all winnings to that point, or even just winnings from those bets, but at least if he went on to win we wouldn't be reading this thread and he'd be a happy chappy. He obviously just hoped they wouldn't notice, which isn't lying but isn't exactly being honest either.....and I know that I , and everyone I know, would stop and contact the casino after an honest mistake.

The OP MUST have bet HIGHER than $20 at some point to reach a $20 average, given he states most bets are at $6. Remember its an average here.

Yep, seems weird to me, why not play all lines at $5 a spin, maybe there is more to this than meets the eye hence the rep not stating to much, I would be very surprised if the variance on the slot readjusts to reflect the same RTP with just a few active winlines.

Playing less lines naturally raises the variance I.e.less wins but they will be substantially bigger, especially since any line win will be 4x higher than playing $5. The slot doesn't need to change as the RTP will still come out in the wash, but the pendulum will swing are more wildly along the way.

Advantage players often use this kind of "boom or bust" betting, as they either lose their relatively small (compared to the bonus) deposit or they hit very big....plus they have a better chance of hitting a RJ, ewhich in the absence of a max cashout is a big attraction.

We should save our sympathy for genuine average honest players who make A (singular) mistake.

 

[Realitybitez]

If I accidentally set my autoplay at $20 bets instead of $6, and walk away without checking or watching, whose fault is it? Certainly cannot be the casino, so why should they have to bend the rules for someone who is so blatantly careless? Remember, he knew about the max $6.50 bet, so you would expect more caution not less. The other important fact, which seals it for me, is that he didn't stop right then when he realized his "mistake" and try and get the OK from the casino to continue. It's true the casino may have voided all winnings to that point, or even just winnings from those bets, but at least if he went on to win we wouldn't be reading this thread and he'd be a happy chappy. He obviously just hoped they wouldn't notice, which isn't lying but isn't exactly being honest either.....and I know that I , and everyone I know, would stop and contact the casino after an honest mistake.

The OP MUST have bet HIGHER than $20 at some point to reach a $20 average, given he states most bets are at $6. Remember its an average here.

I do believe he made a mistake. I don't blame the casino for this, its basically human error. I think your'll right though, when he realized he made a mistake 'and he must of' he should of gone through the right channels or whoever to make sure it was ok to continue, instead of hoping no one would notice. That was probably the biggest mistake of all.

However he seems very persistant in getting the 'exact' gamelogs so that really confuses the issue yet again. Am very interested in the Reps take on this

And in response to someones comments beforehand, I have to agree - isnt it a little weird that we have 2 threads going, so close in time about the same casino and both players playing exactly the same way?

If I was a suspicious person, I would think they were one and the same:Angel:

 

[Sloto]

The game logs have already been emailed to the player.

Best Regards

Ms Sloto

 

[vinylweatherman]

Yes, a genuine mistake by an "Advantage Player".

Seems very odd to me that we have 2 players recently both playing at SlotoCash, both playing only 6-lines.
I mean - who normally plays only 6 lines?

Strikes me that both these players have read somewhere that the best way to take advantage of RTG bonuses (maybe even at Sloto specifically) is to play in this manor. That being the case, they could be very inexperienced APs, hence the simple mistakes.
I wonder if they were both playing the SAME slot?

BTW, IMO there is nothing wrong with being an "advantage player" as long as they do not break any of the casino's T&Cs.

KK

This is what I was thinking, so I went looking. I found nothing specific relating to 6 lines at Sloto, but there is general guidance that playing fewer lines is better when a bonus is involved, and switching to lower variance tactics after a big win is hit.

Most recreational players probably accept max lines, and change the bet. The worry that they will miss a jackpot because it is on a line they didn't cover, and only a basic understanding of how the games work, will make them stick to max lines.

Both players also played the wrong RTG slots for this particular tactic

They may also have thought that the lack of game logs in RTG software would make it near impossible for the casino to detect bets over the limit, so decided the best strategy was not to mention it in the hope that their play would not be audited thoroughly.

I suspect that RTG operators with such a rule automatically pull the game logs and run software to check bet sizes for EVERY session involving a bonus. The failure so far of Sloto to provide the OP with the full logs is probably what makes him fight on in the belief that the failure to supply them means they have no way to obtain them, and are therefore bluffing about knowing that he exceeded the max bet simply because he won so much.

 

[Nifty29]

The game logs have already been emailed to the player.

Best Regards

Ms Sloto

Thankyou Ms Sloto

@ THE OP>>>

Time to put up or....well...you know.

You have the logs, so let's see 'em.

If you're not going to post them, you won't need to say anything else because we will all know why.

 

[star12war]

game log

View attachment star12war bet history.txt


Hi,

The casino sent me another email admitting that their previous email contained incorrect information. Is this email accurate? I guess I have to take their word for it.

"I just ran again a report for your wagers while the promotion SLOTO5MATCH was active. I am afraid I made a mistake in the first report I supplied to you. I'm trying to understand where it went wrong.

The new report shows these facts:
Average Bet: $8.38 / House Net Win (Loss): ($11,239.55)
Total Games: 894 / Total Bets: $7,488.00

The report attached should testify to these new figures.
This makes more sense and we can now see that 177 out of 894 spins were made with a bet above $6.50 while the promotion was active. Also, it now becomes clear that you wagered on other games besides Red Sands. "

I am attaching the game log here (I hope I did it right...)

It appears that I won the random jackpot when I bet 6$ and it also shows that the bets of over 6.50$ were made only after I won the jackpot.

It was an auto play feature (the 177 bets of 20$ where my last 177 bets) that changed to max line after I went to the cashier to see how much wagering was left (you can see 30 seconds difference from the time of the last bet which was 6.00$ to the start of the auto play on a 20.00$ bet)

 

[chuchu59]

You started making $6 bets at T-Rex, then alternated between Red Sands and Wok and Roll with an occasional flutter on Medal Tally. Then you made some spins at $6 at T-rex at 6 lines. This is important as you clearly reduced the playing lines from 25 to 6 although when you left off it was 6 lines you bet on at T-rex. OK, you cannot now argue that you didnt know a slot is set back to max lines can you?

 

[Tirilej]

The sad thing is, that even if it was a mistake from your side, the casino has every right to deny your winnings.
It wasn't just a few spins either, it was a lot of them.

I'm sure you will never do the same mistake again and it's unfortunately an expensive lesson to learn from.

 

[rainmaker]

.

edited

 

[rockycatt]

not to derail but the bonus complaints all seam to be the same in nature [the player did a boo boo]
@ dice a player cant [the soft ware wont allow ] bad play and all games can be played

full w/r on slots adjusted w/r on other games seems it should be a universal standard