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slotocash voided 12,400 win

Discussion in 'Casino Complaints - Bonus Issues' started by star12war, Jan 13, 2012.

    Jan 13, 2012
  1. star12war

    star12war Dormant account

    Occupation:
    accountant
    Location:
    Triolet
    Hi,

    After losing maybe 5 deposits in Slotocash casino I finally got lucky, won the random jackpot and finished with 12,400$. Nice winning, right? Well, it appears the casino doesn't think so.

    They sent me an email saying they voided all my winnings because I made a bet of more than 6.50$ per spin. That is not true !!!

    I went to the live chat and sent the casino two emails stating I didn't make any bet of more than 6.00$ per spin and they should pay me my winnings.

    They choose to ignore my emails and the live chat operators tell me they have no access to the gaming history (which sounds a little strange to me), they are checking it and will get back to me but that never happens.
    :(
     
  2. Jan 13, 2012
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    As per the forum rules, please PM the casino rep - thanks!
     
  4. Jan 13, 2012
  5. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    What?

    Did you play with a bonus? If so, were the terms you couldn't bet more than $6.00 per spin? I doubt that. But if you are not careful at slot o cash; when claiming a slot bonus, most don't include play on Progressive slot games, such as Jackpot Pinata, etc.

    If you didn't play games that were not allowed or didn't claim a bonus on your deposit; they owe you your win. There are no terms that limit your bet per spin on slots on any of their deposit bonuses I have seen. Did you copy your chat? If so, please post it.
     
  6. Jan 13, 2012
  7. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Something is going on. This is the second case this week of a player "forgetting" what they had been betting. It is unusual for a max bet rule to catch so many players in such a short space of time.

    RTG is notoriously poor at keeping easily accessible records of play history, but they clearly DO have a means to get it as they have used your betsize as a reason for voiding the win.

    To determine whether or not the rule is being applied in a rogue manner more facts are needed.

    The best way to establish the facts and get the best possible resolution is to PAB here, and contact the rep (who can get the play history).


    The last player claimed it was only about 6 spins over the limit, but it turned out to be 23 when the logs were checked.

    If the OP can't remember betting over the limit, there can't be more than a couple such spins in the play history, or they are only a fraction over. The other player was well over at $25.

    If you signed up through a website that told you that you should play the way you did, feel free to grass them up, as they would be a rogue affiliate causing trouble for both casino and players whilst lining their own pockets.
     
    4 people like this.
  8. Jan 13, 2012
  9. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    I have deposited with a bonus at sloto and never have I seen in the terms of the bonus anything about a max. bet per spin. Have you seen such a term? I read their terms on every bonus I claim because they usually exclude progressive slots but a few times the bonuses do not exclude them.
     
  10. Jan 13, 2012
  11. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    I can't be bothered to go searching Sloto's website, but they definitely have a max bet rule. You should read the thread a few below this one:

    http://www.casinomeister.com/forums...issues/48175-slotocash-very-bad-practice.html
     
    1 person likes this.
  12. Jan 13, 2012
  13. Glumbi

    Glumbi Experienced Member

    Occupation:
    secret
    Location:
    Germany
    Its true at a few time, you can with a Bonus only bet max. $6,50 and not play the progressive Jackpot Games... Jackpot Pinatas, Shopping Spree and and and.. you see this at the Cashier on Coupon Details above on the right Site .. its really true..

    You can play all Random Jackpot Slots , but not the progressive .
     
  14. Jan 13, 2012
  15. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    Yo,

    I took a quick look at the T&C for their "$7,777 Welcome Bonus"- package. New players may claim certain bonuses on their first 7 deposits. I do not know if the OP used any of these bonuses, but they definitively have a max bet rule on this bonus package (as you said):


    Only bets placed on Slots, Real-Series Video Slots (excluding progressive slots) and Scratch Cards count towards the wagering requirements of the bonus. While the welcome bonuses are active, the MAXIMUM bet allowed is $6.50 per SPIN. Wagering on any other game or betting over $6.50 per spin will void all winnings on these promotion
     
    6 people like this.
  16. Jan 13, 2012
  17. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    The max bet rule is there. Footdr you might need to double check.

    If the OP bet more than $6.50 per spin, its case closed.

    Let's see what Ms Sloto can provide from the game logs.

    If it turns out the player is lying like the last one, then bryan should consider making a policy of banning them as it is disrespectful to the membership.
     
  18. Jan 13, 2012
  19. Tengil

    Tengil Senior Member

    Occupation:
    -
    Location:
    Finland
    And we of course know that Ms Sloto is truthful.
     
  20. Jan 13, 2012
  21. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Do you have an example of when they were not truthful? If you're going to accuse an accredited casino rep of being a liar you'd better have some evidence to back it up.

    Ms Sloto has the game logs, which she said she will supply to Bryan and Max if a PAB is lodged, so it fairly pointless to lie if the evidence you provide doesn't support it :rolleyes:

    Of course, no PABs have been lodged AFAIK which should tell you something.

    I'm looking forward to the day when you actually post something positive.
     
  22. Jan 13, 2012
  23. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    This is exactly why a number of casino reps won't participate in the forum - comments like that. Accusing someone of lying is pretty damn insulting, especially when you are tactlessly throwing in a comment that has nothing to do with this thread. Don't do it.
     
  24. Jan 13, 2012
  25. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    @ Nifty Slotocash is not accredited here.
    Just thought I mention it since I saw that you wrote that in the last thread also:)
     
  26. Jan 13, 2012
  27. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Cool. Sorry about that :)

    An approaching-senior moment.
     
    2 people like this.
  28. Jan 13, 2012
  29. Slotster!

    Slotster! I predict a riot. CAG

    Occupation:
    al Hazard
    Location:
    Location, Location!
    Genuine question. Why is it ok for members to (repeatedly) call the OP of the other thread a liar without recourse, but the reps word is taken as truthful until proven otherwise?
     
    5 people like this.
  30. Jan 13, 2012
  31. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Sarcasm aside, is there anything wrong with the statement? Who knows? He may geninely think the casino rep is truthful though I doubt it myself.:D

    There are many reasons why reps wont participate but the bottom line is if they think participation will reap benefits they will be thick-skinned and shrug off all venomous attacks. They are in a business after all and service reps in any industry has to get used to being attacked though I dont think it is civilised.
     
  32. Jan 13, 2012
  33. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Yes thick skin is needed to a degree, such as being able to accept constructive criticism and opposite points of view, but comments questioning personal integrity or character are just childish and rude. Members aren't expected to put up with it so why should reps?

    Anyhow, reps are here voluntarily to help and command respect, as long as they maintain their professionalism, which ms sloto certainly has.

    It wasn't a genuine comment. It was a sarcastic cheap shot.
     
  34. Jan 13, 2012
  35. Sloto

    Sloto Affiliate Manager for Accredited Casinos

    Occupation:
    Marketing Manger
    Location:
    UK
    I will be sending gaming sessions to both players today as requested by PM. I will also provide these records to CM if requested.

    Ms Sloto
     
    10 people like this.
  36. Jan 13, 2012
  37. ksech

    ksech Dormant account

    Occupation:
    yes
    Location:
    Here
    It all boils down to trust. We trust that these casino reps are here to HELP the player. Why should they have to be thick-skinned to do their job? They are human beings, everyone deserves some amount of respect (until that respect is destroyed), respect is earned. And from what I have seen from most of the active reps on this forum, they have earned some token of respect.

    We may disagree with them, but they are doing a job, following orders from higher ups. Just like everyone else who has a boss.

    Every day there are dozens of reps who log in, but only a handful participate. Maybe that's the way certain casino groups want it, only to work through problems in the background (through PMs, or however it works). It's sad that some reps only "pop" in when there is a problem within their group only and then disappear just as quickly when matters are settled.

    There were a few threads during the holidays where reps got involved. The threads were fun for all, it was a nice change of pace. Maybe we can see more of that at CM in 2012...
     
    4 people like this.
  38. Jan 13, 2012
  39. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Not in the case of Ms Sloto - you can't get any higher than the owner. This makes her the most valuable asset a player could have here as a rep, and means that she can make decisions much faster than reps who have to make a case to higher management.

    Criticism may well be warranted, but personal attacks as a means to pressure her into changing a decision, or to satisfy a personal grudge, are going to incur the wrath of the moderators, and put such posters in line for an unplanned vacation.

    Ms Sloto didn't need much convincing that a better way to handle such cases was to add additional WR rather than summary confiscation of winnings, something I have seen only at one other casino, 32Red. This ensures that such strategies are neutered, but without the bad publicity of summary confiscation of winnings.

    Sloto was considered the only Rival casino worth playing at because it was NOT at the beck and call of Rival. It has been disappointing that Sloto has continued to use the widely discredited Rival player ratings database rather than make decisions based on how players have played at Sloto and Desert Nights alone.

    Had I decided to try out Rival software, the first one would have been Sloto, whereas now it would most likely be Desert Nights.
     

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