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SlotoCash - Very bad practice

Discussion in 'Casino Complaints - Bonus Issues' started by casinobuzz, Jan 8, 2012.

    Jan 8, 2012
  1. casinobuzz

    casinobuzz Dormant account PABnoaccred

    Occupation:
    builder
    Location:
    Portugal
    Made their welcome bonus. Reached 2500 They refuse to pay.

    I placed 6 a spin all the way as this is the max bet allowed.

    When you go to the cashier to check your wagering and come back to game, the game set again to 25

    I mean the slots game. So out of around 3500 spins of 6 around 4,5 were by type mistake 25 and I haven´t won anything on those really few hands.

    They decided not to pay, isn´t it a shame, is this why the term is there to confiscate a winning
     
  2. Jan 8, 2012
  3. ksb11

    ksb11 Senior Member

    Occupation:
    Personal Trainer
    Location:
    Wait'n for a payout!
    Hmm, are you sure that's all the info. You should pm Sloto, she should be able to explain and clear things up for you.
    I don't play a lot at Sloto Cash but have been treated well there
     
  4. Jan 8, 2012
  5. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Seems odd that $25 is the default bet. Can someone confirm that? The other situation could be that they were betting 6 lines @$1 and when they came back the lines had reset?

    I can understand one or maybe two spins before you realised, but 4 or 5?

    It's the players responsibility to check their bet before they spin.
     
  6. Jan 8, 2012
  7. casinobuzz

    casinobuzz Dormant account PABnoaccred

    Occupation:
    builder
    Location:
    Portugal
    Yes, I have been playing T-Rex 6 lines of $1 and when I went to the cashier to check the wagering left and came back it jumped again to 25. after around4,5 bets I figured out and changed the bet back to 6.

    I won only playing the 3500 bets of 6 and lost on the 25 bets .

    I have the Email they sent stating it is the max 6 rule caused the non payment.

    I will PM SlotoCash
     
  8. Jan 8, 2012
  9. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Casinobuzz,

    Have you played the rtg software previously? At other casinos perhaps?
     
  10. Jan 8, 2012
  11. casinobuzz

    casinobuzz Dormant account PABnoaccred

    Occupation:
    builder
    Location:
    Portugal
    I played before but first time I play a casino with the max bet rule.

    It is not about reading the terms, I did read the terms. It was just an accidently mistake when I came back from cashier and bet jumped back to 25.

    It was at the middle of wagering requirement after I was high in balance derived from winnings on 6 bet.

    It was only 4,5 bets of more than 3000 bets. It is so obvious it was a typo mistake.
     
  12. Jan 8, 2012
  13. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    If you had played rtg before you should have noticed that the bet is always defaulted to max lines at your preferred coin size. Say if you had previously played 18 lines at 0.01 per line ie bet at 0.18 per spin its defaulted to 0.20 nwhen you log back in. You set the bet at 6 lines so you should have been aware the bet was now $25 instead of $6. Lets just say that you hastily pressed spin when entering the slot like I usually do. That said, Sloto should adopt some flexibility here especially since the max bet spins yielded no winnings. Other than meeting more of the wrs thru a higher bet the op has nothing to gain really from accidentally making these larger bets.
     
  14. Jan 8, 2012
  15. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    It's a fair resolution at first glance, however if the casino makes an exception for the player who had 5 max spins, where do they draw the line? How about if the next player has 7 max spins? It could be argued that its only a couple more than another player who got paid and it would be a reasonable claim. You can see how this could get ugly if the casino sets the precedence.

    If it was 1 or maybe 2 spins it would be a simple mistake....4 or 5 is just careless and surely the OP would have noticed the bet displaying "25" instead of "6", his balance reducing by 25, and all the lines suddenly being highlighted. The OP has used RTG before, and judging by their play style they understand them well and how to use variance to advantage.

    The right thing to do would have been to stop right there and contact support....they may have been able to make a note and have a supervisor OK it. However, by not reporting it, the OP looks like he was hoping they wouldn't notice and he would get away with it. It just shows that honesty is the best policy, as now the opportunity for a positive resolution is far slimmer.

    The 32Red option of replacing the balance and subjecting it to 100x wagering might be worth considering. At least its better than getting zero.

    The mummys gold case recently shows that casinos don't tend to budge on max bet violations, and technically they are well within their rights. Ethically or morally right is another matter.
     
    1 person likes this.
  16. Jan 8, 2012
  17. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Iunderstand its difficult to draw the line but the casino must first ask itself vthe reason for the 'max bet' rule. If this were made to ensure the player did not win too much on only aa few spins while playing with a bonus the resolution is fair since the max bet spins yielded no wins. Of course if there are other reasons for the rule I am willing to listen. Casinos should understand that the rules they have in place shoulkd mean something.
     
  18. Jan 8, 2012
  19. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Total agree with all of that.
    By the "letter of the law" the player does not have a leg to stand on.
    All he can do is hope that Sloto still have a little bit of Christmas Spirit left in them... :rolleyes:

    KK
     
  20. Jan 8, 2012
  21. deucebag

    deucebag Experienced Member PABnononaccred PABnonaccred PABaccred

    Occupation:
    Engineer
    Location:
    cyberspace
    It is morally bankrupt and ethically reprehensible. It reflects extremely poorly on the online casino industry when they resort to such tactics and use any excuse to take people's money. The max bet nonsense is a predatory term because it sets up a lose-lose proposition for the player. Bet and lose, and you lose. Bet and win, and they take your money anyway. If you don't want the player to make a certain bet, then implement those limitations in the software. It wouldn't be difficult, but it's much more profitable to just take people\s money.

    Someone should take these casinos to court over this idiocy. I doubt any court in a civilized country would accept this term as legally binding.
     
    5 people like this.
  22. Jan 8, 2012
  23. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    hi cant understand it myself the rules are clear here , im not defending them , but rules are rules you signed up to those rules & made a deposit & made a mistake , i too last week made a mistake by playing wrong machine after re reading the rules of coupon i had clearly broken there rules & could not cash out ( my fault ) so instaed of contacting sloto i just blow the cash on a machine & took it on the chin that next time i shall read the rules & double check the coupon rules , these are set from start & although i dont agree with the max bet being 6 0r 6.50 per spin its there in the terms , your right about preset line but if i was playing t rex or something im thinking it goes upto around 6.25 x 25 lines then 12.50 .....25 etc etc
     
  24. Jan 8, 2012
  25. nisosbar

    nisosbar Ueber Meister PABnonaccred

    Occupation:
    Other
    Location:
    Right here
    Do you have a link to this, that is, was that discussed in the bonus complaint forum here?
     
  26. Jan 8, 2012
  27. pumacat

    pumacat Dormant account

    Location:
    Canada
    Sloto Cash is just another casino that sets you up to fail. They could easily start all the games the same low bet but they do not. Some start at $1.00 while others start at $5.00 while others start at $3.00

    The casinos love to pull this crap. Anything to trick you.

    The max bet thing is bullshit too.
     
  28. Jan 8, 2012
  29. LaHutti

    LaHutti Sr. ÜberUnter Ass. Man. webby PABnonaccred PABaccred

    Occupation:
    .
    Location:
    East and West
    True you could argue, that the player made a mistake, but only because the casino gave him all the help they could to make it.
    Not only is it possible to make a bet, that isn't allowed, but THEY ... by default....SET the machine at an illegal bet, eventhough the player had it set on a LEGAL bet.
    In my opinion this is complete bs on the casinos side, and ONLY makes things look like this excact thing happening, was their intention
     
  30. Jan 8, 2012
  31. Tengil

    Tengil Senior Member

    Occupation:
    -
    Location:
    Finland
    Another case with Sloto, for a total of 22k: xhttp://www.askgamblers.com/casino-complaints/slotocash-will-not-pay-withdrawal-of-22000-c617

    The reply by Slotocash in that complaint is enough to tell that they have gone down the drain.

    Edit: same complaint at Gambling Grumbles: xhttp://www.gamblinggrumbles.com/Reports/SlotoCash-Casino_No-payment-and%20a-ridiculous-reason
     
  32. Jan 9, 2012
  33. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    What ever happened to being a grown-up and checking your bet before you make it?

    Do you go into a store and purchase an item, open your wallet with your eyes closed and pull out a note and HOPE its the right one?

    Honestly. The rule can be stupid or whatever, but it is the players responsibility to make sure they read, understand, and abide by it.

    The casinos default net settings are irrelevant. It would be an issue if players HAD to make that bet, but they don't. If the casino set their defaults too low, you would have people moaning that they were making big bets, then came back to the game and hit spin without checking, and hit a big feature on a .20c bet instead of $5. In fact, there's been a case here where someone was betting $25 a hand on multi hand poker for hours, left and came back and hit a pat straight flush on the first hand.....which had defaulted back to min bet. He was pissed totally, but he didn't CHECK his bets before he played so its HIS fault.

    You would have to be seriously not paying attention to not see the difference between a $6 bet and a $25 bet, and even more so to realise after 5 spins. You would also think the player would be extra careful KNOWING that the max bet was $6.50 AND because they play less than max lines. It's just totally careless, do why should they be given special treatment when everyone else abides by the rules and CHECKS their bets?

    It's just astonishing to see (supposedly) mature adults blaming everyone else for their own mistakes. The argument that its the casinos fault because they made it possible for the mistake to be made is completely ridiculous. If I get in my car and get on the freeway and speed like an idiot at 180kph and kill another motorist, do you think I should get off? I mean, the car ALLOWED me to speed so its the car makers fault. Further, its the governments fault for ALLOWING me a long stretch of road to build up my speed. Oh, and its the polices fault for ALLOWING me to break the speed limit and not stopping me. Don't forget its also the other motorists fault for ALLOWING me the chance to hit him....he should have pulled over or stayed out of my way.

    You might think its silly.....and you'd be right. It's EXACTLY the same premiss as the "casino allowed me to make the bet" argument. If the rule says "don't bet over $6.50" then make sure you CHECK your bet to make sure you DON'T.

    It's always amusing to see the advantage players jump on these threads too, as its usually them who get caught by such rules....and such rules are there BECAUSE of them in the first place. The average player doesn't flat bet 6 lines @$1 for 3500 spins......this guy tried to take advantage and didn't stay focussed.....and that's HIS problem and HE needs to suck it up.
     
  34. Jan 9, 2012
  35. PNEFOREVER2

    PNEFOREVER2 Senior Member MM

    Occupation:
    Parcel Sorter.
    Location:
    Preston,lancs
    Sorry but only played here twice-once through a free chip-which I made a cashout and once depositing.

    Never experienced a prob-no ID BS like other RTG casinos,they were bloody awesome,I intend to play a lot more here,as long as my brother also having an account here under the same ip address doesnt prevent me from doing so.

    If MG ever go's down the pan,this will be my main port of call.

    This sounds like a case of "I couldn't be arsed checking the T's and C's".
     
    1 person likes this.
  36. Jan 9, 2012
  37. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I agree the max bet thing is BS. However, these things are best argued before play commences not after. The casino should,with all laid-down terms and conditions, have an underlying reason for including this.

    Meanwhile, it should be remembered that the OP was aware of the opening default bet as he purposely set the bet to cover 6 lines. Unawareness is not a defence I am afraid.
     
    1 person likes this.
  38. Jan 9, 2012
  39. bpb

    bpb Banned User - repeated violations of rule 1.14 (tr PABnorogue PABnonaccred

    Location:
    Haverhill
    This is just absurd. I'm sure an advantage player reads the rules, is aware of them all, and would take great care to avoid such a trap. It's the casual player who isn't thinking of rules and terms who is just out to have a good time who gets sucked into this.

    In a real casino ... are you ever concerned that cashier isn't going to give you cash for your chips because you did something wrong while playing? Of course not. You're told at the table if you're doing something wrong and your bet is rejected before being resolved. Try betting too late at the roulette table, or trying to double down on three cards at blackjack, or betting the wrong amounts at crazy 4 poker .... You don't get paid chips for your incorrect wager and then have them taken away when you try to cash them in. You get told right at the time of the wager that what you're doing isn't allowed.

    You are dead wrong Nifty that these rules are only hurting people trying to take advantage of the casino. They're hurting everyone EXCEPT those people.
     
    3 people like this.

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