- Joined
- Jan 20, 2004
- Location
- Saltirelandia
SlotoCash has had a pretty lousy year here on the forums. They tend to have an above average rate of complaints -- not a tsunami or anything but you know, more than you might expect -- and they've never been particularly responsive. By that I mean we often have to chase them for weeks and sometimes months to get an answer to an issue, often with no good reason whatsoever for the delays. But this past year has been a real dumpster fire for them.
I'll make a long story short here: two cases, one in April and the other in October. In both instances the casino denies the player their winnings supposedly because "the player's country was restricted". In both cases the player's have evidence that the Terms DID NOT exclude their country at or around the time they played. The casino offered no evidence that the Terms we applicable at the time of play for either player though the Terms did change at a later date. In the first case we had to chase the casino for 5 months and they finally just paid the player without comment. The second case is still unresolved because again, no supporting evidence from the casino, in spite of repeated attempts to ask the basic question "on what date did the Terms change?". After 3+ months of asking and getting nothing we gave them a deadline to produce that date, no date was offered.
If that wasn't enough there was a third case, this one concerning a large Progressive Jackpot the player won and was told straight away that the win was confirmed. Then they were told it wasn't. And again they were told it wasn't. Player posted their issue on the forums and that kicked off 5 weeks of the casino saying nothing, offering no explanation or updates, and everyone reading was left to wonder what they were playing at. Of course there were "investigations" and "due procedure" but it was difficult to imagine what celestial oracles they were consulting that a simple Progressive win could put them into such a quandary. In the end payments to the player did start but the damage was done: SlotoCash was kicked off the Accredited list and their reputation on our forums would make barnyard muck look like a beauty product.
WARNING: SlotoCash is habitually slow-paying players or simply denying their winnings due to retroactive Terms changes. They take forever to deal with player issues because of endless stalling and will frequently offer bogus reasons to justify their arbitrary and often unfounded actions against their players. Players are advised to look elsewhere when choosing their casino.
I'll make a long story short here: two cases, one in April and the other in October. In both instances the casino denies the player their winnings supposedly because "the player's country was restricted". In both cases the player's have evidence that the Terms DID NOT exclude their country at or around the time they played. The casino offered no evidence that the Terms we applicable at the time of play for either player though the Terms did change at a later date. In the first case we had to chase the casino for 5 months and they finally just paid the player without comment. The second case is still unresolved because again, no supporting evidence from the casino, in spite of repeated attempts to ask the basic question "on what date did the Terms change?". After 3+ months of asking and getting nothing we gave them a deadline to produce that date, no date was offered.
UPDATE 20240131: we finally did get a response on that 2nd case: "There is no registry of when this was changed ... [we're] unable to provide any evidence to support our case." In other words there's no record of when the Terms were changed to exclude the player's country. That's hard to believe -- even a rookie webmaster can look back at the logs for such information -- yet SlotoCash still insists on confiscating the player's $3,000+ winnings.
If that wasn't enough there was a third case, this one concerning a large Progressive Jackpot the player won and was told straight away that the win was confirmed. Then they were told it wasn't. And again they were told it wasn't. Player posted their issue on the forums and that kicked off 5 weeks of the casino saying nothing, offering no explanation or updates, and everyone reading was left to wonder what they were playing at. Of course there were "investigations" and "due procedure" but it was difficult to imagine what celestial oracles they were consulting that a simple Progressive win could put them into such a quandary. In the end payments to the player did start but the damage was done: SlotoCash was kicked off the Accredited list and their reputation on our forums would make barnyard muck look like a beauty product.
WARNING: SlotoCash is habitually slow-paying players or simply denying their winnings due to retroactive Terms changes. They take forever to deal with player issues because of endless stalling and will frequently offer bogus reasons to justify their arbitrary and often unfounded actions against their players. Players are advised to look elsewhere when choosing their casino.
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