WARNING SlotoCash is applying new Terms retroactively, confiscating winnings

maxd

Head of Complaints (PABs), Senior Forum Moderator
Staff member
Joined
Jan 20, 2004
Location
Pictland
SlotoCash has had a pretty lousy year here on the forums. They tend to have an above average rate of complaints -- not a tsunami or anything but you know, more than you might expect -- and they've never been particularly responsive. By that I mean we often have to chase them for weeks and sometimes months to get an answer to an issue, often with no good reason whatsoever for the delays. But this past year has been a real dumpster fire for them.

I'll make a long story short here: two cases, one in April and the other in October. In both instances the casino denies the player their winnings supposedly because "the player's country was restricted". In both cases the player's have evidence that the Terms DID NOT exclude their country at or around the time they played. The casino offered no evidence that the Terms we applicable at the time of play for either player though the Terms did change at a later date. In the first case we had to chase the casino for 5 months and they finally just paid the player without comment. The second case is still unresolved because again, no supporting evidence from the casino, in spite of repeated attempts to ask the basic question "on what date did the Terms change?". After 3+ months of asking and getting nothing we gave them a deadline to produce that date, no date was offered.

UPDATE 20240131: we finally did get a response on that 2nd case: "There is no registry of when this was changed ... [we're] unable to provide any evidence to support our case." In other words there's no record of when the Terms were changed to exclude the player's country. That's hard to believe -- even a rookie webmaster can look back at the logs for such information -- yet SlotoCash still insists on confiscating the player's $3,000+ winnings.​

If that wasn't enough there was a third case, this one concerning a large Progressive Jackpot the player won and was told straight away that the win was confirmed. Then they were told it wasn't. And again they were told it wasn't. Player posted their issue on the forums and that kicked off 5 weeks of the casino saying nothing, offering no explanation or updates, and everyone reading was left to wonder what they were playing at. Of course there were "investigations" and "due procedure" but it was difficult to imagine what celestial oracles they were consulting that a simple Progressive win could put them into such a quandary. In the end payments to the player did start but the damage was done: SlotoCash was kicked off the Accredited list and their reputation on our forums would make barnyard muck look like a beauty product.

WARNING: SlotoCash is habitually slow-paying players or simply denying their winnings due to retroactive Terms changes. They take forever to deal with player issues because of endless stalling and will frequently offer bogus reasons to justify their arbitrary and often unfounded actions against their players. Players are advised to look elsewhere when choosing their casino.
 
Last edited:
Slotocash is Not Recommended at Casinomeister.
Hate for this to be first post here, but among the sea of RTG casinos Slotocash isn't bad. But that's not saying much - there are a lot of rogue operators behind RTG casinos. When you have casino groups like Dama NV, whoever runs Wild.io, Gamdom, Stake, and so on verifying and paying out within often times hours, this schtick the legitimate RTG casinos have with verification and paying out gets old quickly. Not to mention I've had way better CSR experiences with Club World Casino Groups and the group that runs Casino Max.

That said, none of them verify/payout quickly but at least the customer service is levels above Slotocash. Slotocash makes you feel like they're dragging their ass to pay you out. Always made me a little worried about cash flow issues. Not to mention after a couple of decent wins and cashouts, your bonus choices disappear completely. Same experience on their sister site, Uptown Aces. I won my first time there and now have no coupons...lol. Like if you're going to throw me a game selection that consists of 170 slots maximum, you gotta draw me in with something.
 
Always made me a little worried about cash flow issues.
I'm 99% sure it not cash-flow issues... unless the owners are creaming off VAST amounts of cash for themselves.
As I work as a casino affiliate, I was once accidently sent the whole accounts for one month at a lesser RTG casino - and the figures made my eyes water!
Sloto is a much bigger and more popular casino than that one so must have huge financial resources, which only makes me wonder more why they don't have top-notch and on-the-ball CS...?
And why they don't pay as quickly as possible? Happy players are returning players.
I'm just confused :(

KK
 
I always play at Uptown Aces, twice now they've waited the 48 hour pending payout period, then sent me an email that said it was showing I had been playing 'out of the country'. Huh? So I had to email them back to say I don't know how that's possible, I never leave the city I live in, although I do play a lot on my phone. What sucks is they then made me wait another 24 hours to receive the payout. Seriously? As top tier VIP player it annoys me that I would have to wait that long, especially when the emails were being sent at early in the morning. All of a sudden there is no one who can do a bitcoin payout?

I used to play at Club World pretty much exclusively but years ago a lot of issues came up, Caroline left and they weren't very well thought of, so I stopped playing there. I really haven't seen or heard much about them since? I guess I don't know if it's still considered a 'hands off' casino.
 
Yeah, the old Club World is not the new Club World, lots of horror stories about the latter if you're into the Google experience.

The old Club World crew -- one of the best in the business BTW -- moved on to form CasinoMax and related properties, the Entertainment Software Group. They're often referred to as the "Legends Group" because of their affiliate program, Legends Affiliates.

- Max
 
I'm 99% sure it not cash-flow issues... unless the owners are creaming off VAST amounts of cash for themselves.
As I work as a casino affiliate, I was once accidently sent the whole accounts for one month at a lesser RTG casino - and the figures made my eyes water!
Sloto is a much bigger and more popular casino than that one so must have huge financial resources, which only makes me wonder more why they don't have top-notch and on-the-ball CS...?
And why they don't pay as quickly as possible? Happy players are returning players.
I'm just confused :(

KK
I don't think it's cash flow issues either just a fleeting thought. More likely they have a bit of predatory practice where they're targeting those who have gambling issues to cancel the withdrawal request and play it.
 
I used to play at Club World pretty much exclusively but years ago a lot of issues came up, Caroline left and they weren't very well thought of, so I stopped playing there. I really haven't seen or heard much about them since? I guess I don't know if it's still considered a 'hands off' casino.
So I know Club World had a bottoming out but it looks like they've made some significant changes. Over the past 6 months I've played in all of their casinos and I'm up overall into the high thousands. First withdrawal on Manhattan slots was approx. 4k. They told me it would take two days for verification and two days for withdrawal. It literally took exactly that. CSR were responsive and quick. And I've had the same experiences across the board with their casinos. I can only say that I would recommend them based on my experiences. It may be they've turned over a new leaf
 
So I know Club World had a bottoming out but it looks like they've made some significant changes. Over the past 6 months I've played in all of their casinos and I'm up overall into the high thousands. First withdrawal on Manhattan slots was approx. 4k. They told me it would take two days for verification and two days for withdrawal. It literally took exactly that. CSR were responsive and quick. And I've had the same experiences across the board with their casinos. I can only say that I would recommend them based on my experiences. It may be they've turned over a new leaf
I guess you have forgotten how the current owners of this group stole funds from the people who put them in business. They even stole the funds from an account I was managing for Spearmaster's widow. Absolutely appalling behaviour, and no one in their right mind should be patronising those casinos. Just sayin'.

Affiliate Edge Rogue Casino Program, Unethical Casino Practice
 
I guess you have forgotten how the current owners of this group stole funds from the people who put them in business. They even stole the funds from an account I was managing for Spearmaster's widow. Absolutely appalling behaviour, and no one in their right mind should be patronising those casinos. Just sayin'.

Affiliate Edge Rogue Casino Program, Unethical Casino Practice
Well I didn't really forget anything. I wasn't aware of any thievery. Not good.
 
I've added an update to the Warning:

UPDATE 20240131: we finally did get a response on that 2nd case: "There is no registry of when this was changed ... [we're] unable to provide any evidence to support our case." In other words there's no record of when the Terms were changed to exclude the player's country. That's hard to believe -- even a rookie webmaster can look back at the logs for such information -- yet SlotoCash still insists on confiscating the player's $3,000+ winnings.​

- Max
 
This is really sad. I took a few months off from playing and was shocked to see their negative press in the forums. They were one of my favorites for a long time. I hope they can get their sh*t together and get back to accredited status someday.
 
I don't think it's cash flow issues either just a fleeting thought. More likely they have a bit of predatory practice where they're targeting those who have gambling issues to cancel the withdrawal request and play it.
Additionally it’s a quick way to find out what kind of customer they are dealing with… a long time ago I was working for some less than reputable folks and I was given the “keep your mouth shut” talk…. He mentioned how cops would lean on me and make all kinds of BS up to get me to start singing whereas he (who had spent over 25% of his life locked up to that point) would not - The same cop that leaned on me would look at his rap sheet and not even bother trying to interrogate him.
In this regard if you been around the block a few times, are relentless and knowledgeable about the tactics they are going to use - chances are that withdrawal is probably going to hit your account much sooner than the fella who just started playing online a week ago.
A couple weeks ago I kept hounding support to “pre verify ” my account so there would be no issue upon withdraw request - kept being told “there is no need - we are not requesting your information at this time”. After an hour of this “Roberto” the agent realized who he was dealing with and begrudgingly took my documentation.
 

Users who are viewing this thread

Meister Ratings

Back
Top