- Joined
- Jan 20, 2004
- Location
- Saltirelandia
Over the past few months we've received an unusually large number of complaints against Goldenbet.com. Most concern unpaid winnings, often for large amounts. The remainder are issues regarding locked accounts and ignored self-exclusion requests. Needless to say this is troubling.
The casino's responses to these complaints began as "we're in communication with the player" which turned out to mean they'd simply quoted some Terms to the player and then said "issue closed". Recently they've simply defaulted to saying "to investigate this case it is fundamental to be contacted by the account owner" when they obviously have been contacted by the account owner and the account owner was unhappy with the results, so they came to us. The bottom line is that this is classic "we don't want to deal with anyone but the player and we'll deal with the player as we see fit". In other words, "talk to the hand".
At one point the casino did say "Unfortunately, our website ... is not listed on your website" by which they mean they don't make money off of Casinomeister so that's (one of) their reason(s) for not taking action on player complaints we send them. That's a Rogue casino stunt and GoldenBet is looking very much like a prime candidate for being added to the list.
FWIW GoldenBet is a Curaçao 1668/JAZ licensed casino and as many of you will know that is usually Very Bad News. See 1668/JAZ licensee issues - Casinomeister's Forum: Largest Online Casino Community Since 1998 for a whole lot more on that.
UPDATE: GoldenBet now claims to be licensed in Africa:
WARNING: GoldenBet is confiscating player balances by either locking accounts or accusing players of unsubstantiated Terms violations, and then locking their accounts. Player complaints are being ignored, so we are unable to assist. Players are STRONGLY advised to look elsewhere for their iGaming services.
The casino's responses to these complaints began as "we're in communication with the player" which turned out to mean they'd simply quoted some Terms to the player and then said "issue closed". Recently they've simply defaulted to saying "to investigate this case it is fundamental to be contacted by the account owner" when they obviously have been contacted by the account owner and the account owner was unhappy with the results, so they came to us. The bottom line is that this is classic "we don't want to deal with anyone but the player and we'll deal with the player as we see fit". In other words, "talk to the hand".
At one point the casino did say "Unfortunately, our website ... is not listed on your website" by which they mean they don't make money off of Casinomeister so that's (one of) their reason(s) for not taking action on player complaints we send them. That's a Rogue casino stunt and GoldenBet is looking very much like a prime candidate for being added to the list.
UPDATE: GoldenBet now claims to be licensed in Africa:
"Goldenbet.com is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros"
WARNING: GoldenBet is confiscating player balances by either locking accounts or accusing players of unsubstantiated Terms violations, and then locking their accounts. Player complaints are being ignored, so we are unable to assist. Players are STRONGLY advised to look elsewhere for their iGaming services.
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