WARNING GoldenBet, 9 complaints in 6 months, 35000 in unpaid winnings

maxd

Head of Complaints (PABs), Senior Forum Moderator
Staff member
Joined
Jan 20, 2004
Location
Pictland
Over the past few months we've received an unusually large number of complaints against Goldenbet.com. Most concern unpaid winnings, often for large amounts. The remainder are issues regarding locked accounts and ignored self-exclusion requests. Needless to say this is troubling.

The casino's responses to these complaints began as "we're in communication with the player" which turned out to mean they'd simply quoted some Terms to the player and then said "issue closed". Recently they've simply defaulted to saying "to investigate this case it is fundamental to be contacted by the account owner" when they obviously have been contacted by the account owner and the account owner was unhappy with the results, so they came to us. The bottom line is that this is classic "we don't want to deal with anyone but the player and we'll deal with the player as we see fit". In other words, "talk to the hand".

At one point the casino did say "Unfortunately, our website ... is not listed on your website" by which they mean they don't make money off of Casinomeister so that's (one of) their reason(s) for not taking action on player complaints we send them. That's a Rogue casino stunt and GoldenBet is looking very much like a prime candidate for being added to the list.

FWIW GoldenBet is a Curaçao 1668/JAZ licensed casino and as many of you will know that is usually Very Bad News. See 1668/JAZ licensee issues - Casinomeister's Forum: Largest Online Casino Community Since 1998 for a whole lot more on that.
UPDATE: GoldenBet now claims to be licensed in Africa:

"Goldenbet.com is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros"​

WARNING: GoldenBet is confiscating player balances by either locking accounts or accusing players of unsubstantiated Terms violations, and then locking their accounts. Player complaints are being ignored, so we are unable to assist. Players are STRONGLY advised to look elsewhere for their iGaming services.
 
Last edited:
Saw a couple of UK streamers promoting this as another avenue to escape UKGC regs, but I stuck to my golden rule: if they take Crypto AND Cards (as GB does) don't go near it.

I also stick to that rule, and when i see a new crypto site that accepts fiat payments along with cryptocurrencies, it makes me stop and think. But right now, i see all this becomes the norm because those more reliable crypto casinos are already offering fiat payments and even accepting credit cards.

See this one, i think you know the site.

1.png
I
 
Yeah, I don’t think “card and crypto” is necessarily an indication of an untrustworthy site. I know of at least two big players who take both, but are “reputable”.
 
I also stick to that rule, and when i see a new crypto site that accepts fiat payments along with cryptocurrencies, it makes me stop and think. But right now, i see all this becomes the norm because those more reliable crypto casinos are already offering fiat payments and even accepting credit cards.

See this one, i think you know the site.

View attachment 194728
I

Big difference between Crypto casinos that provide a third party link to purchase some crypto with a credit card, and sites that accept Visa/MC Fiat deposits directly, as well as crypto.

To be clear, I meant steer clear of offshore provides that accept fiat deposits via card. Not sure which site that is in your pic.
 
Big difference between Crypto casinos that provide a third party link to purchase some crypto with a credit card, and sites that accept Visa/MC Fiat deposits directly, as well as crypto.

To be clear, I meant steer clear of offshore provides that accept fiat deposits via card. Not sure which site that is in your pic.

The one i mean is a proper fiat deposit using a bank card, it's not 'Buy Crypto'. That one is an additional option. The site is BC.game. Their fiat-based payment options vary by country, but for most, - debit/credit cards are ready to go. But in this case, they need the account verification.

The last time i checked there were a ton of fees attached, and feck knows where the money goes first. Personally, i'm not interested in using fiat in such places at all, no matter how reputable or shit they are.
 
I have gotten paid by this group through SEPA payment (Natwest has a terrible exchange rate though..so find a better bank with better exchange rates) and you can also deposit through sepa so no fees. I've withdrawn a few grand with no issues.

However they are definitely not customer service friendly, I got a bit eager and forgot to cancel a bonus where I had no funds remaining and made a deposit while the bonus was still active. Result was either I forfeit the bonus (through chat) and lose my fresh deposit(!!!) or I try my luck and wager it through.. you can guess the result. :)
 
Oh Happy Days! GoldenBet is now licensed in Africa:
Goldenbet.com is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros
We look forward to a glorious rebirth of the casino in their new home. :cheers:

anjouan-on-the-map.png

- Max
 
Last edited:
The one i mean is a proper fiat deposit using a bank card, it's not 'Buy Crypto'. That one is an additional option. The site is BC.game. Their fiat-based payment options vary by country, but for most, - debit/credit cards are ready to go. But in this case, they need the account verification.

The last time i checked there were a ton of fees attached, and feck knows where the money goes first. Personally, i'm not interested in using fiat in such places at all, no matter how reputable or shit they are.
I use skrill on fiat deposit on BC, withdraw takes from 5min to 24hrs, Deposit takes 5mins, you can only deposit on Euro they charger no fees, only Skrill charger 1% on deposit from bank to Skrill
 
Last edited:
I use skrill on fiat deposit on BC, withdraw takes from 5min to 24hrs, Deposit takes 5mins, you can only deposit on Euro they charger no fees, only Skrill charger 1% on deposit from bank to Skrill
They likely removed the fees to attract more fiat depositors. But, when they first started accepting fiat, there were different deposit fees, and they recommended using crypto.

For the Euro currency, i see more fiat deposit options, such as Skrill, Neteller, Giropay, open banking, and bank cards. But when switching to GBP, i see only debit/credit cards.
 
They likely removed the fees to attract more fiat depositors. But, when they first started accepting fiat, there were different deposit fees, and they recommended using crypto.

For the Euro currency, i see more fiat deposit options, such as Skrill, Neteller, Giropay, open banking, and bank cards. But when switching to GBP, i see only debit/credit cards.
not sure about Skrill UK, last month I try USD deposit only card, when I change to Euro Skrill option come up, I will try next Revolut Euro transfer direct to BC see what happen, Revolut exchange to Euro is very cheap
 

Users who are viewing this thread

Meister Ratings

Back
Top