WARNING GoldenBet, MANY complaints and MANY unpaid players

[talpa98]

"Thank you for your response. I understand that the situation may seem difficult, but I am determined to stand up for my rights. The Goldenbet scam has already affected many other players, and it’s not right for these platforms to continue operating with impunity. I am not willing to give up and will pursue all available options to resolve the issue, including further complaints to the relevant authorities. Any assistance you can provide to help raise awareness of my case and put pressure on Goldenbet would be greatly appreciated. Justice must prevail, and I am not giving up."

 

[maxd]

... I understand that the situation may seem difficult, but I am determined to stand up for my rights. ...

Good on you! Great that you’ve got the time to devote to what most of us see as pretty much a hopeless cause. Unfortunately our experience is based on decades of dealing with disreputable operations like this. It’s a time-tested strategy for casino operators that wish to work from the shadows and steal from players when and where they feel like it: they operate without regulation and beyond the reach of any authority willing to chase them down. They’re pirates in a sea where there are no big guns to deter them, which you will no doubt learn as you press on. Best of luck to you though, hopefully you’ll be the one to change their ways, or at least encourage them to make an exception.

- Max

 

[slot_zombie]

I am reaching out to seek your support in resolving an extremely frustrating and unjust situation that I have been facing with Goldenbet for the past 9 months.

I am currently entangled in a dispute with this betting site, which has blocked my account and withheld €2670, a sum that I legitimately won through a bet. The issue began when I attempted to withdraw the amount I had won. At that point, the site accused me of fraud, citing Articles 9 and 10 of their Terms and Conditions.

The initial reason they provided was that there were “suspicious movements” in my account, an entirely baseless accusation that does not reflect reality in any way. Not only are these accusations false, but they also severely damage my personal and professional reputation, questioning my moral and financial integrity. I promptly responded to these accusations, clearly explaining that the winning bet included sporting events related to Euro2024, an internationally significant tournament.

It is absolutely impossible for anyone, including myself, to manipulate or influence the outcomes of such sporting events. The site’s response was entirely inadequate, as they ignored my explanations and continued to repeat the same generic fraud accusations. Furthermore, they later changed the reason for withholding my funds, claiming that I had created multiple accounts on their site, thus violating their Terms and Conditions. This accusation is also entirely false.

I have always had only one account registered in my name and have always operated in accordance with the site’s rules. Every time I requested proof of their claims, they merely reiterated their previous statements, again citing Articles 9 and 10, without ever providing any concrete or specific evidence to support their accusations.

Over the past 9 months, I have made repeated attempts to resolve this issue amicably, but most of my communications have been ignored. Not only is this behavior unacceptable, but it further undermines trust in a service that should be transparent and fair to its users. Through various online testimonies, I have discovered that many others have faced similar issues with this betting site.

This suggests a pattern of unscrupulous behavior on their part, aimed at withholding funds rightfully won by users through baseless and pretextual accusations. Given the seriousness of the situation, I urgently request your intervention. I need your support to recover my €2670 and to restore my reputation, which has been unjustly tarnished.

I am willing to provide you with all the evidence I have, although, due to the blocking of my account, the available material is limited. I believe that your mediation can make a significant difference in resolving this dispute fairly.

I trust that your involvement can bring an end to this situation, compelling the betting site to fulfill its obligations and treat its users with the respect they deserve. Thank you for your attention

P.S. *edited to split long post into readable paragraphs*

Can no-one do anything for themselves any more? The giveaway is always the excessive 'hurt' and 'injustice' in these AI generated spiels.

 

[Guntis]

It could be that people from other countries can't write in English and ask AI to do writing for them. And then AI creates stuff using words that even Trump's tweet writer would never use lol..

I would just write in a list format like this:

1. I've been fighting with Goldenbet for 9 months
2. They blocked my account and kept my €2670 winnings
3. First they said i had "suspicious activity" on my account
4. I told them my bet was on Euro2024 games that nobody can fix
5. Then they changed their story and said i had multiple accounts
6. I only ever had one account with them
7. They never showed me any proof when i asked for it
8. They ignored most of my messages
9. I found other people online with the same problem with Goldenbet
10. I need help getting my €2670

It's simple and without a degree in English from Oxford.

 

[mulven]

Can no-one do anything for themselves any more? The giveaway is always the excessive 'hurt' and 'injustice' in these AI generated spiels.

View attachment 206146

I agree, can notice it's AI within two seconds of reading it. (Severance reference below).

It could be that people from other countries can't write in English and ask AI to do writing for them. And then AI creates stuff using words that even Trump's tweet writer would never use lol..

I would just write in a list format like this:

1. I've been fighting with Goldenbet for 9 months
2. They blocked my account and kept my €2670 winnings
3. First they said i had "suspicious activity" on my account
4. I told them my bet was on Euro2024 games that nobody can fix
5. Then they changed their story and said i had multiple accounts
6. I only ever had one account with them
7. They never showed me any proof when i asked for it
8. They ignored most of my messages
9. I found other people online with the same problem with Goldenbet
10. I need help getting my €2670

It's simple and without a degree in English from Oxford.

I agree, most likely trying to convey it in English well when it's not a primary language.

I think others will agree that a list like that, even in slightly broken English is far preferable to a big generated shpiel. "Euro2024, an internationally significant tournament"!!

I like helping people but nothing turns my interest off like a much shorter issue explanation being stretched out by AI with filler and big words to the point where it sounds so unnatural.

-------

As for the actual issue within all those words, as the staff have mentioned, those guys have a no reaction policy to complaints so you won't be able to get anywhere with a third party. If you haven't been able to get anywhere on your own in nine months it's likely going to be futile.

I played at GoldenBet a few years ago, and whilst I fortunately didn't get accused of fraud or something they can just arbitrarily make up, I did go through a drawn out, ridiculous multiple months KYC palaver.

I was eventually paid out but only after sending every possible type of picture and video with notes and ID that you can think of 10 times over.

Haven't touched a Santeda casino since.

I also saw you had a fraud accusations from a Rabidi site, was that relating to similar euro2024 bets? Did you manage to get anywhere with them? Rabidi,aka Novaforge, aren't at all trustworthy but they have more of a track record of paying out than Santeda.

 

[talpa98]

Good on you! Great that you’ve got the time to devote to what most of us see as pretty much a hopeless cause. Unfortunately our experience is based on decades of dealing with disreputable operations like this. It’s a time-tested strategy for casino operators that wish to work from the shadows and steal from players when and where they feel like it: they operate without regulation and beyond the reach of any authority willing to chase them down. They’re pirates in a sea where there are no big guns to deter them, which you will no doubt learn as you press on. Best of luck to you though, hopefully you’ll be the one to change their ways, or at least encourage them to make an exception.

- Max

we will do the possible !

 

[talpa98]

I agree, can notice it's AI within two seconds of reading it. (Severance reference below).
View attachment 206149


I agree, most likely trying to convey it in English well when it's not a primary language.

I think others will agree that a list like that, even in slightly broken English is far preferable to a big generated shpiel. "Euro2014, an internationally significant tournament"!!

I like helping people but nothing turns my interest off like a much shorter issue explanation being stretched out by AI with filler and big words to the point where it sounds so unnatural.

-------

As for the actual issue within all those words, as the staff have mentioned, those guys have a no reaction policy to complaints so you won't be able to get anywhere with a third party. If you haven't been able to get anywhere on your own in nine months it's likely going to be futile.

I played at GoldenBet a few years ago, and whilst I fortunately didn't get accused of fraud or something they can just arbitrarily make up, I did go through a drawn out, ridiculous multiple months KYC palaver.

I was eventually paid out but only after sending every possible type of picture and video with notes and ID that you can think of 10 times over.

Haven't touched a Santeda casino since.

I also saw you had a fraud accusations from a Rabidi site, was that relating to similar euro2024 bets? Did you manage to get anywhere with them? Rabidi,aka Novaforge, aren't at all trustworthy but they have more of a track record of paying out than Santeda.

Guys I would like to specify that the use of AI is due to the fact that English is not my first language and therefore I had to use a tool to try to explain the problem well, I am a simple 20 year old boy who goes to university and is also trying to learn English well, these are my words without any means of AI. I thank all the people who are taking an interest in my cause and I am trying above all to contact as many third parties as possible. Yes you are right, I had a problem with rabona regarding a Kyc problem that lasted a month and very slow withdrawal times up to 35 days for a simple crypto withdrawal, but now everything is resolved, my case now moves to goldenbet and the santeda system

 

[talpa98]

Can no-one do anything for themselves any more? The giveaway is always the excessive 'hurt' and 'injustice' in these AI generated spiels.

View attachment 206146

Can no-one do anything for themselves any more? The giveaway is always the excessive 'hurt' and 'injustice' in these AI generated spiels.

View attachment 206146

Forgive me if I'm not a native speaker like you, I hope you have a good day

 

[dunover]

I agree, can notice it's AI within two seconds of reading it. (Severance reference below).
View attachment 206149


I agree, most likely trying to convey it in English well when it's not a primary language.

I think others will agree that a list like that, even in slightly broken English is far preferable to a big generated shpiel. "Euro2014, an internationally significant tournament"!!

I like helping people but nothing turns my interest off like a much shorter issue explanation being stretched out by AI with filler and big words to the point where it sounds so unnatural.

-------

As for the actual issue within all those words, as the staff have mentioned, those guys have a no reaction policy to complaints so you won't be able to get anywhere with a third party. If you haven't been able to get anywhere on your own in nine months it's likely going to be futile.

I played at GoldenBet a few years ago, and whilst I fortunately didn't get accused of fraud or something they can just arbitrarily make up, I did go through a drawn out, ridiculous multiple months KYC palaver.

I was eventually paid out but only after sending every possible type of picture and video with notes and ID that you can think of 10 times over.

Haven't touched a Santeda casino since.

I also saw you had a fraud accusations from a Rabidi site, was that relating to similar euro2024 bets? Did you manage to get anywhere with them? Rabidi,aka Novaforge, aren't at all trustworthy but they have more of a track record of paying out than Santeda.

The instant and everlasting problem with AI script is the lack of nuance, inference, humour, typos and emotion that a normal human would project in various degrees in nearly everything they type.

It's like English language generation with Asperger's. The symptoms of this unfortunate autism-related human condition include being unable to recognize jokes, sarcasm, irony and due to a lack of emotional awareness, having difficulties in operating socially.

AI works in pretty much the same way. Words are placed in such a way that you can instantly tell the author has little or no understanding of their true context or variations of meaning. To any reader with average English adeptness, the script just reads bland, banal and robotic.

 

[Guntis]

The instant and everlasting problem with AI script is the lack of nuance, inference, humour, typos and emotion that a normal human would project in various degrees in nearly everything they type.

It's like English language generation with Asperger's. The symptoms of this unfortunate autism-related human condition include being unable to recognize jokes, sarcasm, irony and due to a lack of emotional awareness, having difficulties in operating socially.

AI works in pretty much the same way. Words are placed in such a way that you can instantly tell the author has little or no understanding of their true context or variations of meaning. To any reader with average English adeptness, the script just reads bland, banal and robotic.

Can also add to the above, tentative and unnatural language.

 

[mulven]

Guys I would like to specify that the use of AI is due to the fact that English is not my first language and therefore I had to use a tool to try to explain the problem well, I am a simple 20 year old boy who goes to university and is also trying to learn English well, these are my words without any means of AI. I thank all the people who are taking an interest in my cause and I am trying above all to contact as many third parties as possible. Yes you are right, I had a problem with rabona regarding a Kyc problem that lasted a month and very slow withdrawal times up to 35 days for a simple crypto withdrawal, but now everything is resolved, my case now moves to goldenbet and the santeda system

Best of luck, you can try making complaints, in addition to your review on trustpilot, at other third party websites with the knowledge that they won't get resolved but atleast you can tick it off I guess.

Some dodgy sites seem to care about their big scores on a few third party sites so complaints at them can add pressure to getting a resolution, however with these guys that is very seldom the case.

As an example MrBet and associated brands will act like you and your issue don't exist until the second you post a complaint on a certain site and then all of a sudden they are responsive and resolve in an expedited fashion.

It's a shame that isn't the case with Santeda. If it were me I would have made 2-3 third party complaints at the time of the issue whilst also trying to resolve it with the casino. After those complaints didnt get anywhere or add pressure, I'd probably persist for another few months directly with the casino before giving up and writing it off.

Can't resolve with a governing body, a third party or the site themselves. Legal action wouldn't necessarily work and the costs far outweigh the withheld money. I think you'll eventually need to make peace that you aren't getting the money back.

With other types of issues at bad sites, there's still a decent chance of a positive resolution but when a site accuses you of fraud or similar, doesn't provide proof and just ignores you (and complaints for that matter), you are.. merda per sfortuna. Betplays is another site that does the same thing. Arbitrary term citation, confiscation, no reaction to complaints, no recourse.

As for the AI/English, don't worry about it. The frustration isn't directed at you, moreso the increasing trend of posts structured like yours was. We've had a bunch since the new year and a few of them were quite frustrating so seeing another one like it can definitely bring a reaction out of people.

 

[mulven]

The instant and everlasting problem with AI script is the lack of nuance, inference, humour, typos and emotion that a normal human would project in various degrees in nearly everything they type.

It's like English language generation with Asperger's. The symptoms of this unfortunate autism-related human condition include being unable to recognize jokes, sarcasm, irony and due to a lack of emotional awareness, having difficulties in operating socially.

AI works in pretty much the same way. Words are placed in such a way that you can instantly tell the author has little or no understanding of their true context or variations of meaning. To any reader with average English adeptness, the script just reads bland, banal and robotic.

I consider it a win that AI is more autistic than I am as someone diagnosed with ass burgers at 12.

 

[talpa98]

The instant and everlasting problem with AI script is the lack of nuance, inference, humour, typos and emotion that a normal human would project in various degrees in nearly everything they type.

It's like English language generation with Asperger's. The symptoms of this unfortunate autism-related human condition include being unable to recognize jokes, sarcasm, irony and due to a lack of emotional awareness, having difficulties in operating socially.

AI works in pretty much the same way. Words are placed in such a way that you can instantly tell the author has little or no understanding of their true context or variations of meaning. To any reader with average English adeptness, the script

Best of luck, you can try making complaints, in addition to your review on trustpilot, at other third party websites with the knowledge that they won't get resolved but atleast you can tick it off I guess.

Some dodgy sites seem to care about their big scores on a few third party sites so complaints at them can add pressure to getting a resolution, however with these guys that is very seldom the case.

As an example MrBet and associated brands will act like you and your issue don't exist until the second you post a complaint on a certain site and then all of a sudden they are responsive and resolve in an expedited fashion.

It's a shame that isn't the case with Santeda. If it were me I would have made 2-3 third party complaints at the time of the issue whilst also trying to resolve it with the casino. After those complaints didnt get anywhere or add pressure, I'd probably persist for another few months directly with the casino before giving up and writing it off.

Can't resolve with a governing body, a third party or the site themselves. Legal action wouldn't necessarily work and the costs far outweigh the withheld money. I think you'll eventually need to make peace that you aren't getting the money back.

With other types of issues at bad sites, there's still a decent chance of a positive resolution but when a site accuses you of fraud or similar, doesn't provide proof and just ignores you (and complaints for that matter), you are.. merda per sfortuna. Betplays is another site that does the same thing. Arbitrary term citation, confiscation, no reaction to complaints, no recourse.

As for the AI/English, don't worry about it. The frustration isn't directed at you, moreso the increasing trend of posts structured like yours was. We've had a bunch since the new year and a few of them were quite frustrating so seeing another one like it can definitely bring a reaction out of people.

Thanks for your nice words, i'm opening complaints with third subjects and in this moment i'm talking with one of the manager in chat (this is not the first time) but at this time i want to keep calm and control and speak in a smart way, i know that this could be very difficult, but the hope is the last to die. I'm grouping people on twitter so that a coalition can be created (albeit small against them) in the hope of gaining as much information as possible. We can try, nothing is impossible

 

[slot_zombie]

The instant and everlasting problem with AI script is the lack of nuance, inference, humour, typos and emotion that a normal human would project in various degrees in nearly everything they type.

It's like English language generation with Asperger's. The symptoms of this unfortunate autism-related human condition include being unable to recognize jokes, sarcasm, irony and due to a lack of emotional awareness, having difficulties in operating socially.

AI works in pretty much the same way. Words are placed in such a way that you can instantly tell the author has little or no understanding of their true context or variations of meaning. To any reader with average English adeptness, the script just reads bland, banal and robotic.

Yes. I have the misfortune to have to deal with emailed complaints and about 50% of ones we get, often about quite serious issues - are now AI. Fuck it eh, can't be bothered - I'll just let a machine advocate for me.

The other side of the same coin is the AI overdramatising the most trivial of inconveniences that would not even be worth someone's time to write in about, if they didn't have the "services" of AI to hand.

 

[mulven]

Yes. I have the misfortune to have to deal with emailed complaints and about 50% of ones we get, often about quite serious issues - are now AI. Fuck it eh, can't be bothered - I'll just let a machine advocate for me.

The other side of the same coin is the AI overdramatising the most trivial of inconveniences that would not even be worth someone's time to write in about, if they didn't have the "services" of AI to hand.

Yeah that's also something I've noticed, every single time it's written like it's the biggest injustice the world has ever seen and how it's life or death

 

[maxd]

*BUMP*

Just updating this to say that the complaints against Goldenbet keep rolling in and the money we see owed to players is approaching US$ 7-figures or more. Every player these pirates rope in makes them richer and bolder: players should avoid this casino, full stop.

- Max

 

[Eddyman55]

Goldenbet isn't a casino it's a scam.i sampled it.as a seasoned slot player it's the worst scam casino I've ever came across in 20 years on line gaming. Pragmatic warned them to stop using cloned versions off their games.thats why they don't offer pragmatic anymore. Also where fined.7 million for fraud by Curacao. Disgrace too online gaming.

 

[talpa98]

Goldenbet isn't a casino it's a scam.i sampled it.as a seasoned slot player it's the worst scam casino I've ever came across in 20 years on line gaming. Pragmatic warned them to stop using cloned versions off their games.thats why they don't offer pragmatic anymore. Also where fined.7 million for fraud by Curacao. Disgrace too online gaming.

Where did you read about the fine of 7 milion?

 

[Eddyman55]

Santanda international where fined 7 million . That's who runs them. How they are able to be still taking UK customers to the cleaners defies logic. Their trick is to verify all documentation except address as they know it's illegal to take UK custom. The fake reviews on trustpilot makes me laugh.they take visa but don't pay back to cards. Everything about it is fake. Bought 6 twenty pounds bonuses on big bass bonanza. Highest win was 7pounds with 4 scatters. 1 paid nothing which cannot happen on that slot as their is a guaranteed 10x. You can tell playing the slots your getting sucked in it's that blatant..they wouldn't even pay the streamers who where trying too make them look good. They even admitted scamming me but couldn't reimburse me as money was utilised.lol
Half the slots are also not available in UK.anyonr from UK stay well away it will end in tears.

 

[maxd]

FWIW Goldenbet complaints have been coming in to us fast and furious this past month or so, and the same old same ‘o non-payment issues and non-responsiveness to player complaints.

AGAIN, PLAYERS ARE ADVISED TO AVOID THIS CASINO, FULL STOP. THERE ARE MANY OTHER PLACES TO PLAY WHERE GETTING RIPPED-OFF IS NOT STANDARD OPERATING PROCEDURE.

- Max

 

[SYPlayer95]

FWIW Goldenbet complaints have been coming in to us fast and furious this past month or so, and the same old same ‘o non-payment issues and non-responsiveness to player complaints.

AGAIN, PLAYERS ARE ADVISED TO AVOID THIS CASINO, FULL STOP. THERE ARE MANY OTHER PLACES TO PLAY WHERE GETTING RIPPED-OFF IS NOT STANDARD OPERATING PROCEDURE.

- Max

Fully agree. I used to play at crypto casino and have stopped.

Yesterday, I withdraw £7,000 from WinOMania, paid within 12 hours.

Today, £900 from All British Casino, paid within 5 minutes.

All UKGC verified.

 

[Eddyman55]

Fair play to max for stating the truth about this casino. Here is the only website where I see truthful estimations off unscrupulous casinos. You have goldenbet review 100 per cent correct. I sampled the scam and knew after 15 minutes game play it wasn't right. If you check you will see they have no pragmatic slots now . Reason they where using cloned versions . I purchased numerous bonuses on big bass the original. Pragmatic have a 10 x guarantee. I got 2 zero bonuses and the highest return out off them all was 7 pounds all 20 pounds bonus buys. I signed up as a UK streamer I follow was winning all sorts . Which I soon found out was all fake. Well done buddy. Wish people would check this review site instead off going onto trustpilot and being sucked in by AI and free spin reviews to get fleeced.

 

[dunover]

Fair play to max for stating the truth about this casino. Here is the only website where I see truthful estimations off unscrupulous casinos. You have goldenbet review 100 per cent correct. I sampled the scam and knew after 15 minutes game play it wasn't right. If you check you will see they have no pragmatic slots now . Reason they where using cloned versions . I purchased numerous bonuses on big bass the original. Pragmatic have a 10 x guarantee. I got 2 zero bonuses and the highest return out off them all was 7 pounds all 20 pounds bonus buys. I signed up as a UK streamer I follow was winning all sorts . Which I soon found out was all fake. Well done buddy. Wish people would check this review site instead off going onto trustpilot and being sucked in by AI and free spin reviews to get fleeced.

The place is an out and out fraud. Simples, nobody should play there.