SlotoCash - Very bad practice

[casinobuzz]

Made their welcome bonus. Reached 2500 They refuse to pay.

I placed 6 a spin all the way as this is the max bet allowed.

When you go to the cashier to check your wagering and come back to game, the game set again to 25

I mean the slots game. So out of around 3500 spins of 6 around 4,5 were by type mistake 25 and I haven´t won anything on those really few hands.

They decided not to pay, isn´t it a shame, is this why the term is there to confiscate a winning

 

[ksb11]

Hmm, are you sure that's all the info. You should pm Sloto, she should be able to explain and clear things up for you.
I don't play a lot at Sloto Cash but have been treated well there

 

[Nifty29]

Seems odd that $25 is the default bet. Can someone confirm that? The other situation could be that they were betting 6 lines @$1 and when they came back the lines had reset?

I can understand one or maybe two spins before you realised, but 4 or 5?

It's the players responsibility to check their bet before they spin.

 

[casinobuzz]

Yes, I have been playing T-Rex 6 lines of $1 and when I went to the cashier to check the wagering left and came back it jumped again to 25. after around4,5 bets I figured out and changed the bet back to 6.

I won only playing the 3500 bets of 6 and lost on the 25 bets .

I have the Email they sent stating it is the max 6 rule caused the non payment.

I will PM SlotoCash

 

[chuchu59]

Casinobuzz,

Have you played the rtg software previously? At other casinos perhaps?

 

[casinobuzz]

I played before but first time I play a casino with the max bet rule.

It is not about reading the terms, I did read the terms. It was just an accidently mistake when I came back from cashier and bet jumped back to 25.

It was at the middle of wagering requirement after I was high in balance derived from winnings on 6 bet.

It was only 4,5 bets of more than 3000 bets. It is so obvious it was a typo mistake.

 

[chuchu59]

I played before but first time I play a casino with the max bet rule.

It is not about reading the terms, I did read the terms. It was just an accidently mistake when I came back from cashier and bet jumped back to 25.

It was at the middle of wagering requirement after I was high in balance derived from winnings on 6 bet.

It was only 4,5 bets of more than 3000 bets. It is so obvious it was a typo mistake.

If you had played rtg before you should have noticed that the bet is always defaulted to max lines at your preferred coin size. Say if you had previously played 18 lines at 0.01 per line ie bet at 0.18 per spin its defaulted to 0.20 nwhen you log back in. You set the bet at 6 lines so you should have been aware the bet was now $25 instead of $6. Lets just say that you hastily pressed spin when entering the slot like I usually do. That said, Sloto should adopt some flexibility here especially since the max bet spins yielded no winnings. Other than meeting more of the wrs thru a higher bet the op has nothing to gain really from accidentally making these larger bets.

 

[Nifty29]

If you had played rtg before you should have noticed that the bet is always defaulted to max lines at your preferred coin size. Say if you had previously played 18 lines at 0.01 per line ie bet at 0.18 per spin its defaulted to 0.20 nwhen you log back in. You set the bet at 6 lines so you should have been aware the bet was now $25 instead of $6. Lets just say that you hastily pressed spin when entering the slot like I usually do. That said, Sloto should adopt some flexibility here especially since the max bet spins yielded no winnings. Other than meeting more of the wrs thru a higher bet the op has nothing to gain really from accidentally making these larger bets.

It's a fair resolution at first glance, however if the casino makes an exception for the player who had 5 max spins, where do they draw the line? How about if the next player has 7 max spins? It could be argued that its only a couple more than another player who got paid and it would be a reasonable claim. You can see how this could get ugly if the casino sets the precedence.

If it was 1 or maybe 2 spins it would be a simple mistake....4 or 5 is just careless and surely the OP would have noticed the bet displaying "25" instead of "6", his balance reducing by 25, and all the lines suddenly being highlighted. The OP has used RTG before, and judging by their play style they understand them well and how to use variance to advantage.

The right thing to do would have been to stop right there and contact support....they may have been able to make a note and have a supervisor OK it. However, by not reporting it, the OP looks like he was hoping they wouldn't notice and he would get away with it. It just shows that honesty is the best policy, as now the opportunity for a positive resolution is far slimmer.

The 32Red option of replacing the balance and subjecting it to 100x wagering might be worth considering. At least its better than getting zero.

The mummys gold case recently shows that casinos don't tend to budge on max bet violations, and technically they are well within their rights. Ethically or morally right is another matter.

 

[chuchu59]

Iunderstand its difficult to draw the line but the casino must first ask itself vthe reason for the 'max bet' rule. If this were made to ensure the player did not win too much on only aa few spins while playing with a bonus the resolution is fair since the max bet spins yielded no wins. Of course if there are other reasons for the rule I am willing to listen. Casinos should understand that the rules they have in place shoulkd mean something.

 

[KasinoKing]

It's a fair resolution at first glance, however if the casino makes an exception for the player who had 5 max spins, where do they draw the line? How about if the next player has 7 max spins? It could be argued that its only a couple more than another player who got paid and it would be a reasonable claim. You can see how this could get ugly if the casino sets the precedence.

If it was 1 or maybe 2 spins it would be a simple mistake....4 or 5 is just careless and surely the OP would have noticed the bet displaying "25" instead of "6", his balance reducing by 25, and all the lines suddenly being highlighted. The OP has used RTG before, and judging by their play style they understand them well and how to use variance to advantage.

The right thing to do would have been to stop right there and contact support....they may have been able to make a note and have a supervisor OK it. However, by not reporting it, the OP looks like he was hoping they wouldn't notice and he would get away with it. It just shows that honesty is the best policy, as now the opportunity for a positive resolution is far slimmer.

Total agree with all of that.
By the "letter of the law" the player does not have a leg to stand on.
All he can do is hope that Sloto still have a little bit of Christmas Spirit left in them...

KK

 

[deucebag]

The mummys gold case recently shows that casinos don't tend to budge on max bet violations, and technically they are well within their rights. Ethically or morally right is another matter.

It is morally bankrupt and ethically reprehensible. It reflects extremely poorly on the online casino industry when they resort to such tactics and use any excuse to take people's money. The max bet nonsense is a predatory term because it sets up a lose-lose proposition for the player. Bet and lose, and you lose. Bet and win, and they take your money anyway. If you don't want the player to make a certain bet, then implement those limitations in the software. It wouldn't be difficult, but it's much more profitable to just take people\s money.

Someone should take these casinos to court over this idiocy. I doubt any court in a civilized country would accept this term as legally binding.

 

[aceking123]

hi cant understand it myself the rules are clear here , im not defending them , but rules are rules you signed up to those rules & made a deposit & made a mistake , i too last week made a mistake by playing wrong machine after re reading the rules of coupon i had clearly broken there rules & could not cash out ( my fault ) so instaed of contacting sloto i just blow the cash on a machine & took it on the chin that next time i shall read the rules & double check the coupon rules , these are set from start & although i dont agree with the max bet being 6 0r 6.50 per spin its there in the terms , your right about preset line but if i was playing t rex or something im thinking it goes upto around 6.25 x 25 lines then 12.50 .....25 etc etc

 

[nisosbar]

The mummys gold case recently

Do you have a link to this, that is, was that discussed in the bonus complaint forum here?

 

[pumacat]

Sloto Cash is just another casino that sets you up to fail. They could easily start all the games the same low bet but they do not. Some start at $1.00 while others start at $5.00 while others start at $3.00

The casinos love to pull this crap. Anything to trick you.

The max bet thing is bullshit too.

 

[LaHutti]

hi cant understand it myself the rules are clear here , im not defending them , but rules are rules you signed up to those rules & made a deposit & made a mistake , i too last week made a mistake by playing wrong machine after re reading the rules of coupon i had clearly broken there rules & could not cash out ( my fault ) so instaed of contacting sloto i just blow the cash on a machine & took it on the chin that next time i shall read the rules & double check the coupon rules , these are set from start & although i dont agree with the max bet being 6 0r 6.50 per spin its there in the terms , your right about preset line but if i was playing t rex or something im thinking it goes upto around 6.25 x 25 lines then 12.50 .....25 etc etc

True you could argue, that the player made a mistake, but only because the casino gave him all the help they could to make it.
Not only is it possible to make a bet, that isn't allowed, but THEY ... by default....SET the machine at an illegal bet, eventhough the player had it set on a LEGAL bet.
In my opinion this is complete bs on the casinos side, and ONLY makes things look like this excact thing happening, was their intention

 

[Tengil]

Another case with Sloto, for a total of 22k: xhttp://www.askgamblers.com/casino-complaints/slotocash-will-not-pay-withdrawal-of-22000-c617

The reply by Slotocash in that complaint is enough to tell that they have gone down the drain.

Edit: same complaint at Gambling Grumbles: xhttp://www.gamblinggrumbles.com/Reports/SlotoCash-Casino_No-payment-and%20a-ridiculous-reason

 

[Nifty29]

Sloto Cash is just another casino that sets you up to fail. They could easily start all the games the same low bet but they do not. Some start at $1.00 while others start at $5.00 while others start at $3.00

The casinos love to pull this crap. Anything to trick you.

The max bet thing is bullshit too.

What ever happened to being a grown-up and checking your bet before you make it?

Do you go into a store and purchase an item, open your wallet with your eyes closed and pull out a note and HOPE its the right one?

Honestly. The rule can be stupid or whatever, but it is the players responsibility to make sure they read, understand, and abide by it.

The casinos default net settings are irrelevant. It would be an issue if players HAD to make that bet, but they don't. If the casino set their defaults too low, you would have people moaning that they were making big bets, then came back to the game and hit spin without checking, and hit a big feature on a .20c bet instead of $5. In fact, there's been a case here where someone was betting $25 a hand on multi hand poker for hours, left and came back and hit a pat straight flush on the first hand.....which had defaulted back to min bet. He was pissed totally, but he didn't CHECK his bets before he played so its HIS fault.

You would have to be seriously not paying attention to not see the difference between a $6 bet and a $25 bet, and even more so to realise after 5 spins. You would also think the player would be extra careful KNOWING that the max bet was $6.50 AND because they play less than max lines. It's just totally careless, do why should they be given special treatment when everyone else abides by the rules and CHECKS their bets?

It's just astonishing to see (supposedly) mature adults blaming everyone else for their own mistakes. The argument that its the casinos fault because they made it possible for the mistake to be made is completely ridiculous. If I get in my car and get on the freeway and speed like an idiot at 180kph and kill another motorist, do you think I should get off? I mean, the car ALLOWED me to speed so its the car makers fault. Further, its the governments fault for ALLOWING me a long stretch of road to build up my speed. Oh, and its the polices fault for ALLOWING me to break the speed limit and not stopping me. Don't forget its also the other motorists fault for ALLOWING me the chance to hit him....he should have pulled over or stayed out of my way.

You might think its silly.....and you'd be right. It's EXACTLY the same premiss as the "casino allowed me to make the bet" argument. If the rule says "don't bet over $6.50" then make sure you CHECK your bet to make sure you DON'T.

It's always amusing to see the advantage players jump on these threads too, as its usually them who get caught by such rules....and such rules are there BECAUSE of them in the first place. The average player doesn't flat bet 6 lines @$1 for 3500 spins......this guy tried to take advantage and didn't stay focussed.....and that's HIS problem and HE needs to suck it up.

 

[PNEFOREVER2]

Sorry but only played here twice-once through a free chip-which I made a cashout and once depositing.

Never experienced a prob-no ID BS like other RTG casinos,they were bloody awesome,I intend to play a lot more here,as long as my brother also having an account here under the same ip address doesnt prevent me from doing so.

If MG ever go's down the pan,this will be my main port of call.

This sounds like a case of "I couldn't be arsed checking the T's and C's".

 

[chuchu59]

Sloto Cash is just another casino that sets you up to fail. They could easily start all the games the same low bet but they do not. Some start at $1.00 while others start at $5.00 while others start at $3.00

The casinos love to pull this crap. Anything to trick you.

The max bet thing is bullshit too.

I agree the max bet thing is BS. However, these things are best argued before play commences not after. The casino should,with all laid-down terms and conditions, have an underlying reason for including this.

Meanwhile, it should be remembered that the OP was aware of the opening default bet as he purposely set the bet to cover 6 lines. Unawareness is not a defence I am afraid.

 

[bpb]

It's always amusing to see the advantage players jump on these threads too, as its usually them who get caught by such rules....

This is just absurd. I'm sure an advantage player reads the rules, is aware of them all, and would take great care to avoid such a trap. It's the casual player who isn't thinking of rules and terms who is just out to have a good time who gets sucked into this.

In a real casino ... are you ever concerned that cashier isn't going to give you cash for your chips because you did something wrong while playing? Of course not. You're told at the table if you're doing something wrong and your bet is rejected before being resolved. Try betting too late at the roulette table, or trying to double down on three cards at blackjack, or betting the wrong amounts at crazy 4 poker .... You don't get paid chips for your incorrect wager and then have them taken away when you try to cash them in. You get told right at the time of the wager that what you're doing isn't allowed.

You are dead wrong Nifty that these rules are only hurting people trying to take advantage of the casino. They're hurting everyone EXCEPT those people.

 

[nisosbar]

I'll tell you this: this is precisely why I almost never ever ever take bonuses.

 

[Nifty29]

This is just absurd. I'm sure an advantage player reads the rules, is aware of them all, and would take great care to avoid such a trap. It's the casual player who isn't thinking of rules and terms who is just out to have a good time who gets sucked into this.

In a real casino ... are you ever concerned that cashier isn't going to give you cash for your chips because you did something wrong while playing? Of course not. You're told at the table if you're doing something wrong and your bet is rejected before being resolved. Try betting too late at the roulette table, or trying to double down on three cards at blackjack, or betting the wrong amounts at crazy 4 poker .... You don't get paid chips for your incorrect wager and then have them taken away when you try to cash them in. You get told right at the time of the wager that what you're doing isn't allowed.

You are dead wrong Nifty that these rules are only hurting people trying to take advantage of the casino. They're hurting everyone EXCEPT those people.

I don't agree this is always the case.

In this case the op is clearly an AP, as with other cases mentioned and in most cases I have seen. If you're going to AP, you need to be extra careful.

The casual player doesn't flat bet 6 lines @$1 x 3500.....sorry. also, they don't bet $50 a spin to clear a bonus.

Anyway, the point is moot. You either read and abide by the rules or you don't. If an exception is made for one, it has to be made for others and then there's no point having the rule......which is in place, incidentally, because of AP who attempt to take the casino to the cleaners and never come back. I'm not saying its intrinsically wrong to be an AP, but they are the reason why there are pages of sometimes draconian terms to wade through before playing....and that's a fact. It's time some people realised that terms like this were born of need I.e. for the casino to protect itself from the players who aren't interested in becoming loyal customers and who go from casino to casino milking everything they can. As I said, not illegal or immoral per se, but its why we have ridiculous WR and max cashouts nowadays. I remember the days of 2xDB WR and no max on freebies, but they are gone due to the greed of the few who spoil things for everyone else (like life in general).

The only genuine case I can recall in the past few years is the person who hit $6000 at mummys gold on a $3 spin using a small deposit bonus. The bet used to win was within the "% of bonus" rules, but they raised their bet afterwards to $6 for a while which was in breach of the rule. In this case, the winnings were generated from a legitimate bet, but the following bets voided all the winnings which were $5500 at withdrawal. It would have been reasonable for the casino to pay and cut the guy some slack, and I hoped they would, but technically they were right to take the winnings back which they did. The casino should have taken the global view and realised this was not an AP out to fleece them, but a dolphin caught in the tuna net. It's very simple to seperate the APs from normal players, and it was obvious which the OP was. In a case like this there should be flexibility, but in the case with sloto (both) it is clear they were APs and were caught breaking the rules whilst plying their trade.....and I have no sympathy for them and they need to accept total responsibility and stop blaming the "big bad casinos" for "trucking" them.

I might even start a poll of who has ever been caught out by max bet rules and how many times, and maybe ask them to explain. You may find your ideas may change.

 

[kavaman]

Im not talking about this case, but the case where the player deposited 500 for 2000 of bonus. I think if he is a highroller he can bet 25 or 50 with those wagering requirements, its a really big deposit and a really big bonus. The casino has no grounds to deny his legitimate win. Its pure bs from the casinos side if the player is legit.
No casino has the right to use unwritten rules to deny winnings. He can wager what slot games he wishes and only barely meet the wr if he wishes. The max bet rule at sloto was not there in the beginning when sloto started to use RTG software. If the players should know what are high variance what are low variance games and only use the same betsize to meet the whole playtrough casinos could do whatever they want. Thats why there are t&c.

Seems to me that sloto was hit with many bonus abusers after the software change to rtg. Lets hope they do pay up the winners.

 

[Nifty29]

Im not talking about this case, but the case where the player deposited 500 for 2000 of bonus. I think if he is a highroller he can bet 25 or 50 with those wagering requirements, its a really big deposit and a really big bonus. The casino has no grounds to deny his legitimate win. Its pure bs from the casinos side if the player is legit.
No casino has the right to use unwritten rules to deny winnings. He can wager what slot games he wishes and only barely meet the wr if he wishes. The max bet rule at sloto was not there in the beginning when sloto started to use RTG software. If the players should know what are high variance what are low variance games and only use the same betsize to meet the whole playtrough casinos could do whatever they want. Thats why there are t&c.

When was the max bet rule added?

I also don't believe this guy wasn't an AP......and $20-50 slot bets most certainly IS high rolling to the gen pop.

The thing that kinda makes me laugh is that they bonus ban regular loyal players who suddenly end up ahead for a second, but they're happy to offer them to bonus hunters.

 

[Seventh777]

It is morally bankrupt and ethically reprehensible. It reflects extremely poorly on the online casino industry when they resort to such tactics and use any excuse to take people's money. The max bet nonsense is a predatory term because it sets up a lose-lose proposition for the player. Bet and lose, and you lose. Bet and win, and they take your money anyway. If you don't want the player to make a certain bet, then implement those limitations in the software. It wouldn't be difficult, but it's much more profitable to just take people\s money.

Someone should take these casinos to court over this idiocy. I doubt any court in a civilized country would accept this term as legally binding.

Agree with you 100%, If I were a casino manager I would like nothing better than slot players with bonuses playing TSII at £15 a spin, or Mermaids Millions at £75 a pop to try and clear the w/r. I don`t think there`s an AP out there whom makes a nice steady income from bonuses, playing (where applicable) slots for max bet spins.

Imho there is no justifiable cause whatsoever to cap bet sizes on slots for anti bonus abuse reasons, it`s beyond pathetic tbh.

 

[kavaman]

I dont know exactly when the rule was added nifty, but when slotocash opened on rtg it was not there . More about advantage play. How can a casino or the player know what is AP or what is not. I dont know any casino rules that state exactly what is an AP, and what kind of play is not tolerated. The terms usually state it something like "advantage play is not tolerated and players who use these strategies will be barred from the casino). Terms made like this do not say what exactly they count as Advantage Play. It should be a clear cut and here it is definately not.

If the player bets all his big WR using big bets how can that be said as advantage play. He just got lucky , and casino should abide with their own t&c of the current time. If the max bet rule was in place at the time the casino has a valid reason to deny winnings, if it wasn't then hell no.

kavaman

 

[Nifty29]

I dont know exactly when the rule was added nifty, but when slotocash opened on rtg it was not there . More about advantage play. How can a casino or the player know what is AP or what is not. I dont know any casino rules that state exactly what is an AP, and what kind of play is not tolerated. The terms usually state it something like "advantage play is not tolerated and players who use these strategies will be barred from the casino). Terms made like this do not say what exactly they count as Advantage Play. It should be a clear cut and here it is definately not.

If the player bets all his big WR using big bets how can that be said as advantage play. He just got lucky , and casino should abide with their own t&c of the current time. If the max bet rule was in place at the time the casino has a valid reason to deny winnings, if it wasn't then hell no.

kavaman

In the absence of the max bet rule, I agree with you....its a "spirit of the bonus" thing and that is unacceptable.

A specific rule like max bet or excluded games.....no problem. However, a player cannot abide by a rule that cannot be quantified.

The casino needs to state what is not allowed specifically. If a player does something that isn't stated (or could be reasonably applied using common sense) the casino should pay. Change the rules by all means, but you can't apply them retrospectively.

If the complainant in the arsekgamblers case is legit, Bryan should review their status.

 

[zap987]

While I do think max bet rules need to be used with some caution and common sense, it's also important to note that they are needed or a lot of bonuses would just be too expensive for the casinos. The higher you can bet the higher your expected profit from a bonus. Good casinos don't have these rules to get an excuse to not pay people that make a mistake, they have them to limit their losses to advantage players while still being able to make reasonable offers to their normal players. This case definitely looks like someone knew exactly what they were doing but then made an expensive mistake, while the Mummy's Gold case is just a bad casino misusing the rules because the don't understand gambling. To some degree it would actually be better if casinos would be allowed to have a spirit of the bonus rule if they could use it with common sense, it's not exactly hard in most cases to spot the difference between advantage play and normal play.

 

[kavaman]

No way. Then casinos could do whatever they wish. Who would play in any casino with a bonus if they would knew that the casino can just void their winnings if they choose to do so. The rules are there so players NOT abusing them would get paid. Zap is basically saying just remove all the rules, and let casino decide if they wish to play using common sense . This has been discussed here previously. The spirit of the bonus thing is highly unacceptable.

Also i think this case is way clearer then the mummysgold case. There the player definately broke rules. As for this casino its not sure that the max bet rule was in place.

As for this player knowing what to do i disagree. Would a bonus abuser lose that much of his balance intentionally betting big bets the whole way. If the player would bet 100$ bets on slots and then bet the playtrough using 1-3$ bets, maybe it could be said as bonus abuse, but not here.

I somehow wish that casinos would not offer bonuses at all, so they could not use any excuse in the book to not pay a player. There is already enough protection for the casinos as it is. When i started playing 10 years ago bonuses had playtrough of 3x deposit and bonus, and some had no cap on the amount of bonus you can have. And blackjack was a game you could play. Now its slots and playtrough between 20-100x.

 

[Nifty29]

No way. Then casinos could do whatever they wish. Who would play in any casino with a bonus if they would knew that the casino can just void their winnings if they choose to do so. The rules are there so players NOT abusing them would get paid. Zap is basically saying just remove all the rules, and let casino decide if they wish to play using common sense . This has been discussed here previously. The spirit of the bonus thing is highly unacceptable.

Also i think this case is way clearer then the mummysgold case. There the player definately broke rules. As for this casino its not sure that the max bet rule was in place.

As for this player knowing what to do i disagree. Would a bonus abuser lose that much of his balance intentionally betting big bets the whole way. If the player would bet 100$ bets on slots and then bet the playtrough using 1-3$ bets, maybe it could be said as bonus abuse, but not here.

I somehow wish that casinos would not offer bonuses at all, so they could not use any excuse in the book to not pay a player. There is already enough protection for the casinos as it is. When i started playing 10 years ago bonuses had playtrough of 3x deposit and bonus, and some had no cap on the amount of bonus you can have. And blackjack was a game you could play. Now its slots and playtrough between 20-100x.

Actually, the best strategy if you want to maximize your profit is to bet as high as possible all the way.

The idea of hitting big and then grinding is a false economy.....the more spins you make, the more you expose your bankroll to the house edge. It might ensure that you cashout something by grinding, but its the wrong way to go if you want to take full advantage.

The players involved were advantage players....let's not kid around here. The issue is whether a specific term was breached, and in one case it was.

 

[Slotster!]

I only casually peruse these forums and this is the second time this ugly, predatory rule has caught my attention. I'm amazed they are allowed to get away with this, in the terms and conditions or otherwise. This isn't a territory restriction or a wagering requirement - it's garbage.

Mark it down to experience, uninstall the software and go play somewhere that doesn't have such a dickhead attitude to customers.

 

[LaHutti]

doublepost, and forgot da quote.

 

[LaHutti]

Another case with Sloto, for a total of 22k: xhttp://www.askgamblers.com/casino-complaints/slotocash-will-not-pay-withdrawal-of-22000-c617

The reply by Slotocash in that complaint is enough to tell that they have gone down the drain.

Edit: same complaint at Gambling Grumbles: xhttp://www.gamblinggrumbles.com/Reports/SlotoCash-Casino_No-payment-and%20a-ridiculous-reason

Looks like Sloto is taking their switch to RTG seriously....they're taking it all the way, to be like the rest of them.

 

[Sloto]

The player bet 23 spins with $25 not 2 /4 spins. This rule is not there to catch any members out and we review each case individually as mistakes do happen. We have updated our terms to include additional wagering should a member wager higher than the max bet by accident.

Best Regards

Ms Sloto

 

[Slotster!]

Ms Sloto

 

[Nifty29]

The player bet 23 spins with $25 not 2 /4 spins. This rule is not there to catch any members out and we review each case individually as mistakes do happen. We have updated our terms to include additional wagering should a member wager higher than the max bet by accident.

Best Regards

Ms Sloto

Oh geez......what a surprise.....the OP LIED about his "little mistake" after all.

Three of four spins maybe....but 23??

The OP should be banned for deliberately misleading the membership.

Sloto..thanks for the information

 

[The Dude]

Please don't use barf smilies as a singular response to a casino rep's post. That's uncool.

 

[Slotster!]

Apologies. I was referring to the 'Ms Sloto' sign off. Not Bill or Dave or Susan or Wendy; it's the generic thing that IMHO is a poor way to represent a brand and interact with customers. Particularly in a community that welcomes and encourages transparency and debate.

Exacerbated by what I think is a terrible reason to hold back winnings. We're talking slots here.

I may be being dreadfully harsh if that's the reps real name

Forum rules accepted and understood though CM.

 

[kavaman]

Ok, well back to the matter in hand, original poster. Yup he broke the rules assuming the max bet rule was in place then , and the casino can pay if they are willing or choose not to, as it seems. Unfortunately there is nothing that can be done about it. However what is alerting here is that it seems there are some other cases against the casino too where no rule has been breached and they are unwilling to pay.

 

[Sloto]

As the owner of Sloto'Cash I prefer not to use my real name on forums, but there are many people in this industry that know me by name sorry if the Ms Sloto offends you.

We have been online since 2007 and my aim has always been to run an honest operation, never once have I used the term bonus abuse to avoid paying a player winnings apart from in the case mentioned on www.gamblinggrumbles.com, but there are certain cirumstances that cannot be discussed on forums and I can guarantee if a player is denied winnings its for a very good reason.

Ms Sloto

 

[chuchu59]

The player bet 23 spins with $25 not 2 /4 spins. This rule is not there to catch any members out and we review each case individually as mistakes do happen. We have updated our terms to include additional wagering should a member wager higher than the max bet by accident.

Best Regards

Ms Sloto

That's a fair and practical way to deal with such problems.. The OP lied. He deserves nothing.

 

[boyddytoddy32]

what happened afterward?

 

[Slotster!]

As the owner of Sloto'Cash I prefer not to use my real name on forums, but there are many people in this industry that know me by name sorry if the Ms Sloto offends you.

The name doesn't offend me, I'm sure you're lovely.

I just have one question - why?

Would you give thousands and thousands of pounds to an organisation where the owner doesn't want to tell you their name; moreover - would you trust them to pay you? I'm not an industry insider - I'm a customer. I like to know who's getting my money and who promises to give me some back sometimes. I think lots of other players are the same.

We have been online since 2007 and my aim has always been to run an honest operation...and I can guarantee if a player is denied winnings its for a very good reason.

Whilst I have no valid reason to doubt this, it does of course under the circumstances illlicit the response 'well you would say that!'

Honestly, genuinely from someone who is nothing more than a regular depositor and player at online casinos - it would only take me reading this thread to come to the conclusion that I wouldn't come within 100 miles of depositing at Slotocash. Why would I when I could go and play somewhere that values transparency and customer experience over short term gain.

I understand fully that the OP has apparently 'under estimated' the amount of spins they made at whatever denomination blah blah blah - but I don't care. Incidentally, is the point about reverting back to a £25 bet when exiting and entering the game a valid one? I know Crypto had an issue with this a while ago which they resolved.

These are slot machines that are so weighted in the casino favour it's next to impossible to make any sort of decent return from them - actually impossible on a long term basis. These absurd min/max bets etc just continue to demonstrate the gaping difference between B&M casinos and some online outfits that still treat players like idiots.

It's the rule in the first place that offends me and, along with the apparent lack of transparency, all sorts of alarm bells go off for me this end.

 

[Slotster!]

That's a fair and practical way to deal with such problems.. The OP lied. He deserves nothing.

I don't think it is mate.

It's up to the casino to decide if the player did it 'by accident'. It's insane.

If they're cashing out $75, they probably did it by accident and they get paid. If they're cashing out $9782 - they did it on purpose and don't... Ridiculous.

 

[Nate]

The player bet 23 spins with $25 not 2 /4 spins. This rule is not there to catch any members out and we review each case individually as mistakes do happen. We have updated our terms to include additional wagering should a member wager higher than the max bet by accident.

Best Regards

Ms Sloto

Ms Sloto,

I do not know much about your terms and conditions - The bolded statement worries me though. If it is an ACCIDENT - then its just that. Why punish players with additional wagering? Each case could be judged on its own merit just as you would review instances where members bet higher than the allowed limit...

Although there would be individuals who may claim they made a mistake (intentionally), I'm sure that your discretion will play a major role in identifying true instances of this. The crux of the matter is punishment of those who truly slipped up.

Nate

 

[Nifty29]

I'm not happy with my personal treatment by sloto on other issues, but are we REALLY giving her a hard time because she won't reveal her full name?

Do you insist the petrol station attendant give you the station owners name when you buy fuel? Or the owners name when you buy beer from the off-licence? Seriously.

Can you name all the owners of every casino you play at? Try and resist Google or emails....do you really know? I'm Damn sure I don't, and I doubt anyone does either.

From where I'm sitting, it seems like a case of getting personal and unreasonable about unrelated issues just because you don't like their bonus terms. Considering they're an accredited casino rep, I think its quite disrespectful.

Players should base their decisions on how a casino treats them and others, not whether the owners provides their personal details on a public forum.

As for "underestimating" by the OP.....anyone who confuses "3or4" with "23" wouldn't have the capacity to switch a computer on let alone use a keyboard. It was a deliberate attempt by the OP to garner sympathy and support from fellow members via straight out lies and the membership should be offended. It's the reason I never take players word at face value when it comes to complaints, as they try this crap all the time.

 

[chayton]

This reminds me of Intercasino, they have a 25% rule with bonuses and their games default to max if you close the game and come back - if you're not paying attention it's pretty easy to hit spin and realize you just bet $25. Not for me, because I don't usually have that much left and also I've learned to check.

So the OP said originally a couple of spins, it turned out to be 23 - seems odd to me that someone could 'accidentally' do that many spins without noticing, but what do I know, I'm not a high roller.

 

[Slotster!]

I'm not happy with my personal treatment by sloto on other issues, but are we REALLY giving her a hard time because she won't reveal her full name?

Do you insist the petrol station attendant give you the station owners name when you buy fuel? Or the owners name when you buy beer from the off-licence? Seriously.

Can you name all the owners of every casino you play at? Try and resist Google or emails....do you really know? I'm Damn sure I don't, and I doubt anyone does either.

From where I'm sitting, it seems like a case of getting personal and unreasonable about unrelated issues just because you don't like their bonus terms. Considering they're an accredited casino rep, I think its quite disrespectful.

Players should base their decisions on how a casino treats them and others, not whether the owners provides their personal details on a public forum.

As for "underestimating" by the OP.....anyone who confuses "3or4" with "23" wouldn't have the capacity to switch a computer on let alone use a keyboard. It was a deliberate attempt by the OP to garner sympathy and support from fellow members via straight out lies and the membership should be offended. It's the reason I never take players word at face value when it comes to complaints, as they try this crap all the time.

Firstly, when I buy petrol - I don't have to put my trust in them that they'll give me more petrol back in the future for free because I've won it. It's a straightforward transaction which is completely different. If I had a complaint with Texaco however, I'd expect a response from a named representative.

I'm a bad example on your second point because I play at very few places and either interact with the owners personally or am absolutely and fully aware of the ownership and management structure; I agree most will not. I might want these people to pay me THOUSANDS OF POUNDS... It's beyond comprehension that someone would put their trust in a casino that defends their stance in a compaints thread by saying they promise to be honest and signing off Mr Casino.

You're missing the point though. It's in the representation and defence of a complaint that it becomes poor practice to be so faceless... more insulting is the 'trust me I try to be honest' approach... It sounds dodgy, even if it isn't.

You're right though, ultimately people will make decisions on where to play based on their individual experiences.

You are not happy with your treatment by Sloto on other issues.

I'm perfectly happy with every casino I play at on every issue.

 

[casinobuzz]

It can´t be 23 spins. I am the one who played it and it just can not be. Is there a way to show any proof of their claim

I don´t see any gamelog in their cashier.

It is less than 10 bets out of 3500 it can´t be different

 

[vinylweatherman]

The player bet 23 spins with $25 not 2 /4 spins. This rule is not there to catch any members out and we review each case individually as mistakes do happen. We have updated our terms to include additional wagering should a member wager higher than the max bet by accident.

Best Regards

Ms Sloto

This rule was never needed with Rival software, and I am sure players were just as clever. What has happened with RTG to cause this rule to be added? I am not even sure too many RTG casinos have this rule, although it is increasingly common with Microgaming due to their bonuses being cashable, and WR often set to 30xB.

As for giving your name, few casino owners do this, even accredited ones. If Sloto is offering services to US players, you definitely do NOT want to give your real name on a public forum. There are a handful of former casino owners and board directors who know why.

32Red also deal with situations like this by imposing additional wagering, and they have won "best casino" awards for as long as I can remember.

The best way is to ask RTG to add a function that can restrict max bet if a coupon is in play. In such a case, it could ensure that the default return of "max lines" on a slot is checked against this, and if the default bet exceeds the max allowed, the coin size is dropped such that a max lines bet would not exceed the limit. This would remove the "accident factor" for players, making them have to return the bet to one that might exceed the limit before they can make such a spin.

If the OP's claim is true, even though he can't count, then ALL the spins at $25 would occur immediately upon reentering the game after going to the cashier, and most would be after the first couple of times, after which he would have figured out what was going on and starting to reset the bet soon after entering the game again.

The best software option of all is to remember the game state on exit such that it is restored on reentry. This is not something RTG does, nor Crypto for that matter.