I found a new casino online 'Duelz' (Suprplay Ltd) and it has a new & fun interface. I made a few deposits, and realized I hadn't been taking the 25% welcome bonus, 4 of them so I took it on a few small deposits and lost mostly, except for once. I made a $20CAD deposit and received a whopping $5 in bonus cash lol.
I managed to work it up to $5000 CAD and put in a request for withdrawal, shortly after the request went in - the rejection came out. They've voided my game play & refunded my $20 deposit because I broke the max bet rule. In their rejection e-mail to me, they quoted terms that aren't posted:
g. The maximum amount you are allowed to bet per spin when playing with a bonus is €5 / $5 / £5 / 50 SEK / 50 NOK per bet (or equivalent in any other currency) until the wagering requirements of the bonus have been met. This includes double-up wagers after the game round has been completed, as well as purchasing bonus round features in games such as for example White Rabbit.
On their website, the only listed limit is €5 (no other denomination specified, works out to $7 ish CAD) and the most I bet before I reached the playthrough according to the gaming history was $6 CAD and that bet was made only 11 times. They also had no notifications that placing that bet would put me in breach of the terms.
I sent a few e-mails back and forth and they are standing hard on their decision and have told me it is final. I've sent the info through to their ADR but haven't heard anything. Is it a lengthy process? Is it at all likely that their decision will get reversed? My account on their casino is also showing an approved withdrawal for $4980 with a transaction ID (the cash that was 'voided', is that normal?).
Thoughts?
I managed to work it up to $5000 CAD and put in a request for withdrawal, shortly after the request went in - the rejection came out. They've voided my game play & refunded my $20 deposit because I broke the max bet rule. In their rejection e-mail to me, they quoted terms that aren't posted:
g. The maximum amount you are allowed to bet per spin when playing with a bonus is €5 / $5 / £5 / 50 SEK / 50 NOK per bet (or equivalent in any other currency) until the wagering requirements of the bonus have been met. This includes double-up wagers after the game round has been completed, as well as purchasing bonus round features in games such as for example White Rabbit.
On their website, the only listed limit is €5 (no other denomination specified, works out to $7 ish CAD) and the most I bet before I reached the playthrough according to the gaming history was $6 CAD and that bet was made only 11 times. They also had no notifications that placing that bet would put me in breach of the terms.
I sent a few e-mails back and forth and they are standing hard on their decision and have told me it is final. I've sent the info through to their ADR but haven't heard anything. Is it a lengthy process? Is it at all likely that their decision will get reversed? My account on their casino is also showing an approved withdrawal for $4980 with a transaction ID (the cash that was 'voided', is that normal?).
Thoughts?
unclear bet limit voided my play & casino confiscated my winnings.. " to the more Google friendly "Duelz Casino voided winnings for unclear max bet rules."
You guessed currency converted - like many other folks did I'm sure. I wonder if the folks who guessed this as currency converted and lost their deposits were returned their funds. I don't think that ever happened.
