I recently faced a challenging situation with Lupin Casino regarding the denial of my winnings. Despite adhering to all their betting rules, my withdrawal request was unfairly denied. This situation is particularly frustrating because it's my first withdrawal after a history of numerous deposits.
I have always followed the Terms & Conditions strictly, ensuring my bets did not exceed the specified limits – $5.00 per round/spin or 10% of my balance, whichever is lower. Despite this, my withdrawal request was rejected without a clear explanation.
The casino informed me that the bonus rule breach they are citing did not occur on my last deposit, which generated the winnings in question, but rather on two earlier deposits. This new information highlights the retrospective and selective application of their rules.
From my betting history, which was provided upon request to review my last deposit, I can see that my pattern remained consistent and within the terms set by the casino, except for the last 10 bets (out of over 1000) when my balance was nearly zero. Surprisingly, the supposed breach they cited was not related to my last deposit, but rather to previous ones. This information was unexpected, as I had specifically requested the history to verify the compliance of my recent gaming activity.
This practice, especially when applied retrospectively and selectively, seems not just unfair, but predatory. It targets and exploits natural gameplay patterns of players, particularly when their balance is running low. It's not just about this incident but indicates a pattern that might have been in practice since my first deposit.
The retroactive enforcement of the maximum bet rule strikes me as particularly unfair. It seems predatory to apply this rule to past actions where the bets resulted in losses and no cashout. Moreover, after these supposed breaches, the site accepted my next 13 deposits with bonuses, giving the impression that they were accepting deposits knowing they could use my first deposit as a pretext to invalidate any future winnings.
As a dedicated customer, I find this treatment unacceptable and urge a thorough reconsideration. It's imperative to uphold a standard of fairness and trust, ensuring that players like myself, who choose this casino in the expectation of a fair and equitable gaming experience, are not subjected to such predatory tactics.
I have always followed the Terms & Conditions strictly, ensuring my bets did not exceed the specified limits – $5.00 per round/spin or 10% of my balance, whichever is lower. Despite this, my withdrawal request was rejected without a clear explanation.
The casino informed me that the bonus rule breach they are citing did not occur on my last deposit, which generated the winnings in question, but rather on two earlier deposits. This new information highlights the retrospective and selective application of their rules.
From my betting history, which was provided upon request to review my last deposit, I can see that my pattern remained consistent and within the terms set by the casino, except for the last 10 bets (out of over 1000) when my balance was nearly zero. Surprisingly, the supposed breach they cited was not related to my last deposit, but rather to previous ones. This information was unexpected, as I had specifically requested the history to verify the compliance of my recent gaming activity.
This practice, especially when applied retrospectively and selectively, seems not just unfair, but predatory. It targets and exploits natural gameplay patterns of players, particularly when their balance is running low. It's not just about this incident but indicates a pattern that might have been in practice since my first deposit.
The retroactive enforcement of the maximum bet rule strikes me as particularly unfair. It seems predatory to apply this rule to past actions where the bets resulted in losses and no cashout. Moreover, after these supposed breaches, the site accepted my next 13 deposits with bonuses, giving the impression that they were accepting deposits knowing they could use my first deposit as a pretext to invalidate any future winnings.
As a dedicated customer, I find this treatment unacceptable and urge a thorough reconsideration. It's imperative to uphold a standard of fairness and trust, ensuring that players like myself, who choose this casino in the expectation of a fair and equitable gaming experience, are not subjected to such predatory tactics.
