Red Stag Casino doesn't want to pay me my winnings

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Eberhardt55

Newbie member
PABinit
Joined
Apr 11, 2024
Location
Berlin
Hello. I had the following problem. I recently registered at Red Stag Casino and won from their no deposit coupon for new players. The casino asked me for documents for verification and I sent them my ID, utility bill and a selfie with my ID. I was already hoping to get my winnings, but then I was disappointed. The casino started asking me for another selfie with ID, citing the fact that part of the ID was cut off.

But this is not true, the ID was not cropped in the photo. I sent another selfie and received a response. The casino replied that I was pressing the ID tightly with my fingers and asked me to hold it with my fingertips. But I was already holding it in the photo with my fingertips. After that, I realized that the casino simply did not want to pay me my winnings and began to express indignation at them.

They sent me a response and I was shocked. The casino wrote that I should hold the ID so that all four corners of the document are not covered with my fingers. Now the question is, how should I hold this document so that all four corners of the document are visible? I should probably make it somehow fly in the air near my face? This is absurd. I think it’s clear to anyone here on the site that the casino clings to any reason, just not to pay me money. And I also don’t understand how Red Stag Casino is listed on the website in the accredited casinos section if this is how it treats its players.

Please advise me something about this problem
 
Our PAB service is the most established Online Casino complaint center - full stop.
Red Stag paid me out last week. I won again this week and their "audit department" reversed my withdrawal into a "redeposit" and told me I needed to play through another $2700+ because I bet $10 or more using bonus money. This is of course bs. So I bought 2x $1000 bonuses and broke even or so then replayed another $500. I resubmitted the withdrawal no play back bonus rules came up and they emailed me they will refund my credit card and nuked my account. This "casino" is absolute garbage. They make it impossible to verify ID. They wired my first winnings into my account in 4-5 business days. I asked them to expedite so I can buy in with btc. They told me after winning-there is a 1 week cooling off period. If you win at Red Stag in the $1500+ range, most people never get paid as they make you wait for up to 7-15 days and if you win 2x like me, they won't pay. It's s scam. Here are some receipts. Can you imagine if this place existed as a regulated casino? Lol. Stay away from this scam.
 

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Hello. I had the following problem. I recently registered at Red Stag Casino and won from their no deposit coupon for new players. The casino asked me for documents for verification and I sent them my ID, utility bill and a selfie with my ID. I was already hoping to get my winnings, but then I was disappointed. The casino started asking me for another selfie with ID, citing the fact that part of the ID was cut off.

But this is not true, the ID was not cropped in the photo. I sent another selfie and received a response. The casino replied that I was pressing the ID tightly with my fingers and asked me to hold it with my fingertips. But I was already holding it in the photo with my fingertips. After that, I realized that the casino simply did not want to pay me my winnings and began to express indignation at them.

They sent me a response and I was shocked. The casino wrote that I should hold the ID so that all four corners of the document are not covered with my fingers. Now the question is, how should I hold this document so that all four corners of the document are visible? I should probably make it somehow fly in the air near my face? This is absurd. I think it’s clear to anyone here on the site that the casino clings to any reason, just not to pay me money. And I also don’t understand how Red Stag Casino is listed on the website in the accredited casinos section if this is how it treats its players.

Please advise me something about this problem
Hello @Eberhardt55,

Just a friendly reminder that as you now have an active PAB, our Player Arbitration Policies and Procedures require that you refrain from posting in public while we assist you with your complaint.

Thanks for your cooperation.
PART II. This email sound familiar? Deckmedia provides the software at both of these "casinos". They are scams.
 

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Red Stag paid me out last week. I won again this week and their "audit department" reversed my withdrawal into a "redeposit" and told me I needed to play through another $2700+ because I bet $10 or more using bonus money. This is of course bs. So I bought 2x $1000 bonuses and broke even or so then replayed another $500. I resubmitted the withdrawal no play back bonus rules came up and they emailed me they will refund my credit card and nuked my account. This "casino" is absolute garbage. They make it impossible to verify ID. They wired my first winnings into my account in 4-5 business days. I asked them to expedite so I can buy in with btc. They told me after winning-there is a 1 week cooling off period. If you win at Red Stag in the $1500+ range, most people never get paid as they make you wait for up to 7-15 days and if you win 2x like me, they won't pay. It's s scam. Here are some receipts. Can you imagine if this place existed as a regulated casino? Lol. Stay away from this scam.
So you had do wagering again because you broke the max bet term, which seems lenient since you now have a large balance.

You then proceeded to bet 100x the maximum and then were surprised to have your funds confiscated?

Take a moment and reflect on what happened please.
 
FWIW Red Stag has lost their Accredited status due to concerns over their licensing situation. This doesn’t change the fact that we’ve known these guys for decades now and continue to believe they are a good and worthy establishment BUT no license info disqualifies them from being included in the Accred group, so changes must be made. We are now part of a larger organisation so updates on the Red Stag review etc may take a little time.

- Max
 

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