italianplayer
Newbie member
- Joined
- Nov 10, 2010
- Location
- italy
Hello Everbody
I deposited many times in this casinò, without ever winning.
On 27 December, after reedem two free codes, i Convert my Comp Point, (about 27 dollars).
I won 500 dollars and I contacted chat service (I made a screenshot).
They told me :
"I see that your comp point were redeemed after a free bonus which max cashout of $180, but the payment team decides if they will grant $500, feel free to request your withdrawal if you wish so."
Well, i made a request of cashout and today i got This MAIL.
""""Thank you for your patience regarding your payout of $500.00.
While reviewing your account we've noticed that the following rule was broken:
Customers cannot redeem multiple free bonuses/free spins offers consecutively: When a customer uses two or more free bonuses without making a real money deposit in between, management reserves the right to void any bonuses, winnings or winnings from comp points.
We have denied your withdrawal, voided your winnings and your bonus. """"""
Well, i read terms and conditions, and at point 23, is is written.
23. Customers cannot redeem multiple free bonuses/free spins offer consecutively: When a customer uses two or more free bonuses without making a real money deposit in between, management reserves the right to void any bonuses and winnings.
Well, Nothing is specified about COMP POINT, as written By Financial Services, that he just added in mail, WINNING FROM COMP POINT at the end of point 23.
I think that there is not a Violation of terms and condition...
I Have Won whit COMP POINT, not whit a Bonus or free chip!
RULE WRITTEN BY FINANCIAL SERVICE BY MAIL
RULES TAKEN ON THE CASINO SITE
After Deposited so much time, I find it really ridiculous, i have not broken any rule!!
See the Casinomeister Grande Vegas review HERE
I deposited many times in this casinò, without ever winning.
On 27 December, after reedem two free codes, i Convert my Comp Point, (about 27 dollars).
I won 500 dollars and I contacted chat service (I made a screenshot).
They told me :
"I see that your comp point were redeemed after a free bonus which max cashout of $180, but the payment team decides if they will grant $500, feel free to request your withdrawal if you wish so."
Well, i made a request of cashout and today i got This MAIL.
""""Thank you for your patience regarding your payout of $500.00.
While reviewing your account we've noticed that the following rule was broken:
Customers cannot redeem multiple free bonuses/free spins offers consecutively: When a customer uses two or more free bonuses without making a real money deposit in between, management reserves the right to void any bonuses, winnings or winnings from comp points.
We have denied your withdrawal, voided your winnings and your bonus. """"""
Well, i read terms and conditions, and at point 23, is is written.
23. Customers cannot redeem multiple free bonuses/free spins offer consecutively: When a customer uses two or more free bonuses without making a real money deposit in between, management reserves the right to void any bonuses and winnings.
Well, Nothing is specified about COMP POINT, as written By Financial Services, that he just added in mail, WINNING FROM COMP POINT at the end of point 23.
I think that there is not a Violation of terms and condition...
I Have Won whit COMP POINT, not whit a Bonus or free chip!
RULE WRITTEN BY FINANCIAL SERVICE BY MAIL
RULES TAKEN ON THE CASINO SITE
After Deposited so much time, I find it really ridiculous, i have not broken any rule!!
See the Casinomeister Grande Vegas review HERE
Last edited by a moderator:
