So last Monday (Dec 12) l deposited $20 at Goldwin Casino without any bonus. I went up to $5,500. They have a maximum withdrawl of $2000 per week. So I withdrew $2000 on the 13. Lost the rest but thats on me. Canceled the withdrawl on the 15 and immediately withdrew $1850 and left $150 to play. Yesterday, I got an email saying they voided all my winnings because during that time I claimed 3 bonuses I received from leveling up ( claimed one on the 12 and 2 on the 13). In the email they said "To sum up, your account had multiple active bonuses "€5 CASH" of 5 CAD, "15FS On Jolly Roger 2" of 0.69 CAD, and "20FS - NO WAGERING On Book Of Dead" of 0.75 CAD, and while there was still wagering active, you placed multiple bets on the following games:" and because I bet more then $10 Cdn and played games that weren't allowed during a bonus. 2 of those bonuses are 5x wagering requirement and the other is no wagering. I know that I didn't claim those bonuses until I had already won a bunch. I tried to ask live chat what time I claimed those bonuses as I have a screenshot of my winnings. The rep refused to tell me and instead insisted it wasn't relevant and that all my winnings before I claimed the bonuses were voided also because I kept breaching the terms and conditions, even tho I wasn't aware I was playing on a bonus. Might I mention, i also claimed other level up bonuses after these ones but I cleared those wagering requirements ?am I not entitled to know this information since it's my account and my money?
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