Opened an account in June of this year. Deposited, received a bonus, and played through the bonus and somehow ended up making money.
Later went to withdraw, and started to receive the usual runaround in terms of KYC etc. Verified myself, and all seemed good, until I received an email after telling me all of my winnings were forfeit as apparently I had breached the T&Cs by wagering in excess of maximum wager whilst having an active bonus in the account.
Checked T&Cs - this was buried very deep, the maximum bet was 0.002 Eth (for which from memory my maximum bets would have been < 0.004 eth), at no point was I ever blocked from placing these bets or warned, my deposit would never have been refunded if I lost these, and it only happened AFTER I actually managed to win something. Similarly, there was no option to receive just the winnings of the bets placed within the 0.002 eth.
Frustrated to see such practices on a site which seemed to be well reviewed across here, Askgamblers etc.
See Related Threads:
Later went to withdraw, and started to receive the usual runaround in terms of KYC etc. Verified myself, and all seemed good, until I received an email after telling me all of my winnings were forfeit as apparently I had breached the T&Cs by wagering in excess of maximum wager whilst having an active bonus in the account.
Checked T&Cs - this was buried very deep, the maximum bet was 0.002 Eth (for which from memory my maximum bets would have been < 0.004 eth), at no point was I ever blocked from placing these bets or warned, my deposit would never have been refunded if I lost these, and it only happened AFTER I actually managed to win something. Similarly, there was no option to receive just the winnings of the bets placed within the 0.002 eth.
Frustrated to see such practices on a site which seemed to be well reviewed across here, Askgamblers etc.
See Related Threads:
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PAB received, submitting it to the rep right away. Could have a response this afternoon.
