Royal Panda - I had a duplicate account, winnings unpaid.

[dionysus]

im more interested why the OP is sidestepping answering if hes reached out to the rep or is going to review a PAB

 

[Selfexcluded1]

sorry found in interesting that they kept the money and did not return it to players and got fined

 

[colinsunderland]

sorry found in interesting that they kept the money and did not return it to players and got fined

ok? what makes you think anyone else would, and it has absolutely no relevance to this thread. Why won't you answer my simple questions?

 

[Selfexcluded1]

ok? what makes you think anyone else would, and it has absolutely no relevance to this thread. Why won't you answer my simple questions?

what questions

 

[colinsunderland]

what questions

Royal Panda seized my deposit

 

[Selfexcluded1]

i opened it in 2017 i probley didnt like the website. if i was going to do anything wrong i would of done it sooner self exckuded nearly 2 years ago and forgot.

 

[dionysus]

and have you PMed the rep, as required?

 

[Selfexcluded1]

why would someone self exclude then wait 2 years it was a mistake

 

[colinsunderland]

i opened it in 2017 i probley didnt like the website. if i was going to do anything wrong i would of done it sooner self exckuded nearly 2 years ago and forgot.

See this is where I have a problem (on top of the others). You saw a website, most likely had a look round it, decided you liked it and opened an account. 2-3 minutes later you decided, 'oh no, this is actually terrible', which is strange anyway, but you didn't do what anyone else would, and close your account, you went through the whole self exclusion process that takes a lot longer than just closing an account.
Then 2 years later, even though the site is almost identical, you suddenly like it and open another account.

You clearly haven't contacted the rep, you clearly haven't started a PAB, which is the advice you were given pretty much from the start of the thread. There are other questions that have been asked that you haven't answered either, which, depending on the answer could have helped you, the fact you haven't leads me to believe the answers wouldn't have helped but hurt your case.

You have also accused RP, on more than one occasion of theft, which isn't true. I've explained why it isn't true, but still you do it.

For those reasons I don't believe you and I'm out.

FWIW, if you can't convince me on here, then I would put your chances in court as very low. I already know what defence/counter claim I would use to win the case if I were Royal Panda, I would suggest very strongly you take legal advice before starting any litigation and get your claim a lot stronger than what you portrayed on here.

 

[spiker1977]

Don't think this will help you, but

1. Contact the rep and wait for a answer
2. Start a PAB
3. If they dont pay your deposit back. Check with lawyer.

If you are legit, stay calm and wait for the answers.

 

[pinnit2014]

Pretty sure the OP has now firmly wedged cotton buds in his ears having gone feral with copy and pasting.

Even taking yourself at face value (against my instincts) you've just ignored advice, continued to band around comments like theft and scam and dragged this thread into meaningless and currently baseless derogatory statements/accusations. You are unclear at best with events, elusive and confusing with statements and have basically stuck 2 fingers up to anyone offering you any advice.

 

[brianmon]

why would someone self exclude then wait 2 years it was a mistake

You probably wouldn't.
BUT there are plenty of post on here and on other gambling forums about the current trend in self-exclusion scams. to give someone the idea to attempt to open an account where they know they've previously self-excluded

 

[dunover]

Seize any funds remaining in the player’s duplicate account(s), including deposited funds and winnings won by the player using said account(s).When a person takes something that belongs to somebody else without permission, that is stealing. The stolen object can be as small as a piece of candy or as big as a car. It can be taken from someone a person knows or from a stranger.

Right. You are on a crusade of abuse in breach of a few CM rules, which were pointed out earlier in the thread. Four pages of this crap ago you were advised to seek out he rep and go about this the right way. Instead we get even more diatribe against the casino in question, and inflammatory statements. You are getting a time out, and if you are very fortunate MaxD may take a look at this for you although reading this I doubt anybody will be inclined to assist you now. I get the fact you are annoyed, but that doesn't give you dispensation from the rules.

 

[Jasminebed]

The Royal Panda rep may well be busy at ICE.

Seems like there may be serious flaws in how they flag duplicate accounts. People move, and change emails and phone numbers. But Names and DOBs do not change, and players pretty much know they will have to provide these. We have had a couple of long term and respected members try to register a duplicate account with success with only changing the email addy.

I have had to ask casinos if I have an account, or if I have ever made a deposit with them. Or a sister casino where I might not qualify for a bonus as one across group. Before I joined CM I joined a lot of casinos that I never deposited at. I started to ask routinely at one point. Once I found I had, it the casino had been sold and no longer had the same name. But I did have to ask.

We hear a lot here from casinos about “spirit of the bonus”. A bogus term IMO, and against CMs fair play policies.

If I have followed this correctly, the OP placed bets with his original deposit, and won enough to recoup his deposit, with some bets still to be decided at the time of a withdrawal request, or at least the confiscation email.

While technically placing a bet and winning equal or less than you deposit is “winning”, I do not think that is the spirit of such terms. At least I hope not, as most casinos have terms about rolling over deposits at least once, and sometimes more than that.

But please OP, excercise some patience to give the rep time to respond. You have nothing to gain and apparently 450 to lose by continuing to be confrontational.

 

[ESCJAMIE]

Blimey That is 15 minutes I will NEVER get back.

 

[pinnit2014]

Blimey That is 15 minutes I will NEVER get back.

Somewhat like a time loop.

 

[dunover]

P.S. Have retitled the thread accordingly as it is likely misleading. OP never answered some points and due to his conduct in the thread it's inappropriate to leave it titled as an accusation of wrongdoing. Thanks D

"Royal Panda - I had a duplicate account, winnings unpaid."

 

[SpinUk]

Isn't the bone of contention the deposit being kept, not the winnings?

 

[Casino12345]

Isn't the bone of contention the deposit being kept, not the winnings?

Yep, but watch out, Royal Panda is Holy Grail which is not allowed to be spoken bad about.

OP shouldnt make 2 accounts and should search for help, but that doesnt mean the casino is entiteld for his deposits.

As the player isnt entiteld to his winnings, the casino shouldnt be entitled to the players losings.

Lets hope Royal Panda takes his responsibility and OP learns his lesson and search for help.

 

[geordiecolin]

It seems to me that every man,women and their dog with a self exclusion issue are using CM as a platform of choice in order to get their gambling buzz via a second account at a casino as a fail safe method of limiting their loses should they lose or win and get found out.
For me they seem to be entertained in CM way too often which only perpetuates more new sign ups to CM in order to follow the same method of extracting their money back from very reputable Casino's.
Personally,I would like to see future self excluded complainants be limited to posting their basic details of complaint followed by being asked a few relevant questions alongside direction to the rules before having the thread frozen pending any investigation. This will prevent those with a gripe from manipulating events and google searches which can unfairly harm the casino.
I don't believe that new members signing up specifically for to post their self excluded depositing issues should be automatically be given a platform to post as much as they want when they are unwilling to even address crucial questions posed to them by experienced members.
Just my opinion.

 

[EkJR]

It seems to me that every man,women and their dog with a self exclusion issue are using CM as a platform of choice in order to get their gambling buzz via a second account at a casino as a fail safe method of limiting their loses should they lose or win and get found out.
For me they seem to be entertained in CM way too often which only perpetuates more new sign ups to CM in order to follow the same method of extracting their money back from very reputable Casino's.
Personally,I would like to see future self excluded complainants be limited to posting their basic details of complaint followed by being asked a few relevant questions alongside direction to the rules before having the thread frozen pending any investigation. This will prevent those with a gripe from manipulating events and google searches which can unfairly harm the casino.
I don't believe that new members signing up specifically for to post their self excluded depositing issues should be automatically be given a platform to post as much as they want when they are unwilling to even address crucial questions posed to them by experienced members.
Just my opinion.

See if the UKGC made clear their position on this you wouldn't have any exclusion issues, no cat and mouse, no casino refunding whilst others don't, no players circumventing this knowing they wouldn't get winnings/losses back. It's not difficult. It's totally open to interpretation when there should be no dubiety over such a serious subject.

 

[geordiecolin]

See if the UKGC made clear their position on this you wouldn't have any exclusion issues, no cat and mouse, no casino refunding whilst others don't, no players circumventing this knowing they wouldn't get winnings/losses back. It's not difficult. It's totally open to interpretation when there should be no dubiety over such a serious subject.

I agree but that is another issue even though it is directly related.
I just think that as a reputable gambling related forum reputable casino's need a little more support when being under endless attack in here when the complainant is unwilling to play ball

 

[EkJR]

I agree but that is another issue even though it is directly related.
I just think that as a reputable gambling related forum reputable casino's need a little more support when being under endless attack in here when the complainant is unwilling to play ball

I thought this was a players forum? Yes, we can bash casinos or fellow players but at the end of the day it's open. People have differing views/arguments but that's what it's purpose is! It would be very boring if there weren't. Because of the dubiety I mentioned then these threads/issues will pop up numerous times over and over.

 

[geordiecolin]

I thought this was a players forum? Yes, we can bash casinos or fellow players but at the end of the day it's open. People have differing views/arguments but that's what it's purpose is! It would be very boring if there weren't. Because of the dubiety I mentioned then these threads/issues will pop up numerous times over and over.

I agree with you. My personal opinion is that the regulators are little more than another form of tax collectors and careerists that do not really understand the gambling industry. And don't really want too. They only pay lip service to it

 

[maxd]

Yep, but watch out, Royal Panda is Holy Grail which is not allowed to be spoken bad about.

Speak bullshit, expect pain.

 

[EkJR]

I agree with you. My personal opinion is that the regulators are little more than another form of tax collectors and careerists that do not really understand the gambling industry. And don't really want too. They only pay lip service to it

Tbh they have done more in the last year than in their previous existance! However, it's still not enough. A simple change of wording and every casino operator knows where they stand and every player knows where they stand. It's an absolute no brainer for them.

 

[geordiecolin]

Tbh they have done more in the last year than in their previous existance! However, it's still not enough. A simple change of wording and every casino operator knows where they stand and every player knows where they stand. It's an absolute no brainer for them.

But are they not a government organisation who are driven by their masters who are driven by public opinion and the media? For me they simply tick the boxes that their paymasters demand

 

[EkJR]

But are they not a government organisation who are driven by their masters who are driven by public opinion and the media? For me they simply tick the boxes that their paymasters demand

Absolutely. It's been politicised beyond belief and that's the only reason the £2 FOBTs has come in, Gamstop etc. I fear with the new verification tools they are looking at they are missing the open goal that is a simple clarification of rules so that operators and players know what the script is.

 

[geordiecolin]

Absolutely. It's been politicised beyond belief and that's the only reason the £2 FOBTs has come in, Gamstop etc. I fear with the new verification tools they are looking at they are missing the open goal that is a simple clarification of rules so that operators and players know what the script is.

I would love to be given direction to any information that proves that the UKGC or any other regulator have been working in tandem with casino's and gambling industry experts over recent years in order to find solutions to issues that effect the gambling industry

Edit Other than big highstreet bookmakers,which consultations are conducted by government ministers and their reps,not gambling regulators as far as I know

 

[TradaCasino]

I would love to be given direction to any information that proves that the UKGC or any other regulator have been working in tandem with casino's and gambling industry experts over recent years in order to find solutions to issues that effect the gambling industry

Edit Other than big highstreet bookmakers,which consultations are conducted by government ministers and their reps,not gambling regulators as far as I know

They actually regularly do workshops and consultations with operators around certain issues, for example:

You do not have permission to view link Log in or register now.

 

[geordiecolin]

They actually regularly do workshops and consultations with operators around certain issues, for example:

You do not have permission to view link Log in or register now.

Thank you for opening my eyes. How long have they been conducting these workshops and has anything constructive came out of them yet? This is the first time I have been made aware of the UKGC or other regulators included consumers and industry reps in their studies and it would be great to learn of any other casinos experiences with such consultations

 

[geordiecolin]

They actually regularly do workshops and consultations with operators around certain issues, for example:

You do not have permission to view link Log in or register now.

One other question. Do such consultations have any influence on a Casino's willingness to participate in fora such as Casinomeister given what is contained in the pages in your link?

 

[Casino12345]

Speak bullshit, expect pain.

As bad reviews/opinions about that casino are not appreciated, I will wisely shut my mouth.

 

[Playford7]

As bad reviews/opinions about that casino are not appreciated, I will wisely shut my mouth.

Wise words.

 

[dionysus]

As bad reviews/opinions about that casino are not appreciated, I will wisely shut my mouth.

I routinely give positive and negative reviews
there's been quite a few I've given a hard time, especially during BBF.
Bryan/max have no bones about picking apart a casino, providing criticism is productive vs slamming for the sake of, and we follow VERY BASIC guidelines

 

[lockinlove]

Yep, but watch out, Royal Panda is Holy Grail which is not allowed to be spoken bad about.

OP shouldnt make 2 accounts and should search for help, but that doesnt mean the casino is entiteld for his deposits.

As the player isnt entiteld to his winnings, the casino shouldnt be entitled to the players losings.

Lets hope Royal Panda takes his responsibility and OP learns his lesson and search for help.

I thought this was a players forum? Yes, we can bash casinos or fellow players but at the end of the day it's open. People have differing views/arguments but that's what it's purpose is! It would be very boring if there weren't. Because of the dubiety I mentioned then these threads/issues will pop up numerous times over and over.

Really? Defending someone who made 58 posts bashing the casino, not following any of the forum rules and googling and posting ridiculous reviews all in a very short period of time is us being the unreasonable ones?

 

[goatwack]

There we go, all's well ends well

What a thread

 

[Playford7]

There we go, all's well ends well

What a thread

The end in a sultry nursery rhyme kind of voice

 

[Justsmashing]

Hi selfexcluded1 here.

The title is wrong its royal panda stolen my deposit.

They told me the reason that the duplicate account was not detected was because i had changed my email, telephone number and put a space between my post code for exampe sss111 i did sss 111. My name surname and dob was the same is this correct.

 

[Justsmashing]

My post code same but had gap

 

[Playford7]

My post code same but had gap

Reported. Caio

 

[dionysus]

ya, reported here too

 

[robby811]

Reported. Caio

Riiiiiiiiported

 

[colinsunderland]

Hi selfexcluded1 here.

The title is wrong its royal panda stolen my deposit.

They told me the reason that the duplicate account was not detected was because i had changed my email, telephone number and put a space between my post code for exampe sss111 i did sss 111. My name surname and dob was the same is this correct.

The title is correct, you aren't very bright.

 

[Borgie]

Sooo the OP is not too clever... and the casinorep ?? Hasn't been in since last Wednesday. I'm not accusing however there are 3 threads on boards at present about panda . Hopefully after ICE he will come back .

 

[Melvin - Panda]

Hi all, sorry for the late reply. Due to ICE etc, I have missed this thread initially. @Tirilej did ping me a message about it, but I didn't manage to log in and look at everything until now.

OP did not contact me at all, and since I don't have his username I can't even look into this for him/her. All I can say is that our policy is always to return deposits and confiscate any winnings in case such breach is found. Should OP still contact me, or if there is another way for me to track down the player, I'm happy to still look into it.

Again sorry for the late reply, I will work on quicker resolutions for you all!

 

[Gaz237]

The OP has tried to continue this on MSE.

I don't think he liked the answers he got there either

Royal panda can they keep my money:
forums.moneysavingexpert.com/showthread.php?t=5963121

 

[colinsunderland]

Hi all, sorry for the late reply. Due to ICE etc, I have missed this thread initially. @Tirilej did ping me a message about it, but I didn't manage to log in and look at everything until now.

OP did not contact me at all, and since I don't have his username I can't even look into this for him/her. All I can say is that our policy is always to return deposits and confiscate any winnings in case such breach is found. Should OP still contact me, or if there is another way for me to track down the player, I'm happy to still look into it.

Again sorry for the late reply, I will work on quicker resolutions for you all!

You say that but I've seen a few cases similar to this one where you confiscate deposits using your duplicate account rule, like this one (as an example): askgamblers.com/casino-complaints/royal-panda-casino-responsible-gambling-issue

Do you not think you should be picking up Self Excluded customers earlier, as you seem to be able to find duplicate accounts a lot easier, funnily enough as the duplicate account means you get to keep the money (however dodgy that term is)?

 

[pinnit2014]

The OP has tried to continue this on MSE.

I don't think he liked the answers he got there either

Taking a gambling complaint to a 'money saving' forum is probably not going to attract much sympathy regardless of the merits

 

[EkJR]

Hi all, sorry for the late reply. Due to ICE etc, I have missed this thread initially. @Tirilej did ping me a message about it, but I didn't manage to log in and look at everything until now.

OP did not contact me at all, and since I don't have his username I can't even look into this for him/her. All I can say is that our policy is always to return deposits and confiscate any winnings in case such breach is found. Should OP still contact me, or if there is another way for me to track down the player, I'm happy to still look into it.

Again sorry for the late reply, I will work on quicker resolutions for you all!

I'm a little confused by this. Is this specific to Royal Panda or is this a Leo Vegas rule? It might be worth drawing your attention to the rising number of posts on this forum and on others regarding SE and LV Group. It appears incredibly easy to bypass some of your checks from what I have seen. I appreciate you can't go into full detail but are you able to address some of the concerns that the wider community will have?