Royal Panda - I had a duplicate account, winnings unpaid.

[Selfexcluded1]

I read about this online as the money i deposited was a lot to me. I readed about the different companies joining so i didnt make the same mistake again. I did have a account before with different bookies but not one has ever taken my deposit before. So is ok for the casino to take someone deposit if they make a mistake.

Atleast try and work with the player or is it final casino can do what they like once you deposited

 

[colinsunderland]

The problem is, your story doesn't add up, it might be that it isn't intentional, but theres just bits that don't make sense. Like, if you have a gambling problem (or why else would you self exclude) are you not self excluded at all properties as you say you play at other places. Why would you self exclude 2 minutes after opening an account somewhere, it takes longer to sign up than 2 minutes, so why not just not open the account?
So to clarify, you made a £450 deposit, bet some, got back to your initial deposit value (with a couple of pending bets), tried to withdraw and then they closed your account? What is the exact actual reason they gave for account closure, breach of terms or self excluded customer?

 

[Selfexcluded1]

Breech of term opening mulitiple accounts. I was shocked everyone i knew was asking me why i was acting weird. I went into complete shock when they said they where keeping my deposit. I had a casino account with most bookies and this has never happen. I never knew a bookmaker lincesed by gambking commison could do this.

I am still in shock its a lot of money to be seized..

. Press the Enter key to open the contact card." style="unicode-bidi: embed; direction: ltr; user-select: text; cursor: pointer;">Royal Panda support <support@royalpanda.com>
Sun 19/11/2017 18:26

Opened

Confirmation of your self-exclusion

RS
. Press the Enter key to open the contact card." style="unicode-bidi: embed; direction: ltr; user-select: text; cursor: pointer;">Royal Panda support <support@royalpanda.com>
Sun 19/11/2017 18:43
Inbox

Sorry not 2mins but about 17mins

 

[Selfexcluded1]

Confirm your Royal Panda account

Dear ,

All you have to do is confirm your account, then you’re all set to enjoy all of the features Royal Panda offers you. Just click the link below to confirm your account:

You do not have permission to view link Log in or register now.

Link not opening? Copy and paste the URL into your browser.

Have a royal good time!

Royal Panda customer service

P.S. If you haven’t signed up for Royal Panda, let us know so that we can remove your details.

 

[Selfexcluded1]

Dear ,

We’re sorry to see you leaving, and would like to thank you for playing at RoyalPanda.

As you’ve decided to self-exclude, we thought it best to send you email confirmation of your self-exclusion for you.

 

[Selfexcluded1]

You do not have permission to view link Log in or register now.

Dear i,

Thank you for contacting us.

We always do our best to provide only highest-quality services to our players and we’re saddened to hear that your experience with our casino is not as good, as we'd hope for.
Upon creating a Royal Panda account, we always ask our players to read and familiarize themselves with out terms and conditions.

Furthermore, Royal Panda ensures links to its terms and conditions are displayed at the bottom of key web pages, including the homepage (

You do not have permission to view link Log in or register now.

), to ensure players can find them quickly and simply.

Due to a breach our terms and conditions by creating multiple accounts your winnings were confiscated.

As per clause 5.7 of our terms and conditions:

Multiple accounts for the same player are not allowed. In case it is noted that the player holds more than one account, Royal Panda will have the right to:

• Close or block the member accounts held by the player; and/or
• Seize any funds remaining in the player’s duplicate account(s), including deposited funds and winnings won by the player using said account(s).

If the player notices that he/she has more than one member account, the player must notify Royal Panda immediately.

Please accept our apologies for any inconvenience caused.

Should you have any further questions we can assist you with, just let us know – we’re always happy to help.




• Status: Closed

When replying, please ensure that you include the ticket ID in the email subject heading at all times. This helps us to track your previous replies, which means we can help you all the quicker.

Royal Panda is owned and operated by Royal Panda Limited, Level 2, Tagliaferro Business Centre, High Street, c/w Gaiety Lane, Sliema SLM 1551, Malta.

 

[bebo67]

You do not have permission to view link Log in or register now.

Dear i,

Thank you for contacting us.

We always do our best to provide only highest-quality services to our players and we’re saddened to hear that your experience with our casino is not as good, as we'd hope for.
Upon creating a Royal Panda account, we always ask our players to read and familiarize themselves with out terms and conditions.

Furthermore, Royal Panda ensures links to its terms and conditions are displayed at the bottom of key web pages, including the homepage (

You do not have permission to view link Log in or register now.

), to ensure players can find them quickly and simply.

Due to a breach our terms and conditions by creating multiple accounts your winnings were confiscated.

As per clause 5.7 of our terms and conditions:

Multiple accounts for the same player are not allowed. In case it is noted that the player holds more than one account, Royal Panda will have the right to:

• Close or block the member accounts held by the player; and/or
• Seize any funds remaining in the player’s duplicate account(s), including deposited funds and winnings won by the player using said account(s).

If the player notices that he/she has more than one member account, the player must notify Royal Panda immediately.

Please accept our apologies for any inconvenience caused.

Should you have any further questions we can assist you with, just let us know – we’re always happy to help.




• Status: Closed

When replying, please ensure that you include the ticket ID in the email subject heading at all times. This helps us to track your previous replies, which means we can help you all the quicker.

Royal Panda is owned and operated by Royal Panda Limited, Level 2, Tagliaferro Business Centre, High Street, c/w Gaiety Lane, Sliema SLM 1551, Malta.

Then yes, you should get your deposit back. Even though I think you knew you had an account already, unless you have a gazillion casino accounts?

 

[Selfexcluded1]

I had no clue.. I was in a rush to place some bets. The website changed design since 2017. I opened a account for a few mins in 2017 then i forgot about it.

When they emailed me that they are going to keep my deposit my own money i went into shock 1st time ever this has happened. I couldnt believe it.

 

[Harry_BKK]

Sorry but

- one, I do not believe your story,
- two I am sure there is more to this than meets the eye,
- three, read the damn' terms before you sign up, and
- four, it looks like you self-excluded at quite a few places, so you are an experienced player who seems to have a gambling problem, hence, I am sure you know that you should check first if you had an account with the same casino or a sister site before registration.

Unless of course you registered a second account on purpose with a different email address, as you say a "work address" at that!

 

[robby811]

Sorry but

- one, I do not believe your story,
- two I am sure there is more to this than meets the eye,
- three, read the damn' terms before you sign up, and
- four, it looks like you self-excluded at quite a few places, so you are an experienced players who seems to have a gambling problem, hence, I am sure you know that you should check first if you had an account with the same casino or a sister site before registration.

Unless of course you registered a second account on purpose with an email address, as you say a "work address" at that!

-five Inspector Harry is back

 

[Harry_BKK]

I had no clue.. I was in a rush to place some bets. The website changed design since 2017. I opened a account for a few mins in 2017 then i forgot about it.

When they emailed me that they are going to keep my deposit my own money i went into shock 1st time ever this has happened. I couldnt believe it.

Please indicate where the big change is:

Pic from July 2017 (Wayback Machine)



Pic from today

 

[Selfexcluded1]

It was a mistake i told you before i didnt know i had an account.

 

[Selfexcluded1]

Please indicate where the big change is:

Pic from July 2017 (Wayback Machine)

View attachment 103742

Pic from today

View attachment 103745

Do you have uk link like that please

 

[Selfexcluded1]

If you where on the website for 17mins in 2017 would you still remenber the site today. Do you remenber casino website you been on in 2017 today.

 

[Harry_BKK]

Do you have uk link like that please

Here we go

UK 2017



UK today

 

[Selfexcluded1]

There nothing to gain from using a website i self excluded from. I have gambled and lost with alot of companies. I had a actual balance actual money in my account most of my deposit. If you it happened to how would you feel. If you deposited nearly 500 and they use a terms against you to keep your money how would you feel.

 

[bebo67]

This is the picture that came up for me and I have an account there but never deposited, and I did another registration and they accepted it with the same credentials I used before. So he may be telling the truth.

 

[Selfexcluded1]

Here we go

UK 2017

View attachment 103746

UK today

View attachment 103747

Thanks.
Now imagine your on the website for a few mins, swap them around and delete the year tell me if you know which ones which without the year.

 

[Selfexcluded1]

This is the picture that came up for me and I have an account there but never deposited, and I did another registration and they accepted it with the same credentials I used before. So he may be telling the truth.
View attachment 103748

Dont deposit or they steal your money

 

[Harry_BKK]

This is the picture that came up for me and I have an account there but never deposited, and I did another registration and they accepted it with the same credentials I used before. So he may be telling the truth.
View attachment 103748

I tried the same from the UK site and I couldn't complete the second registration as you have to enter the post code to get your address. So something is amiss.

 

[Harry_BKK]

Thanks.
Now imagine your on the website for a few mins, swap them around and delete the year tell me if you know which ones which without the year.

You said the website changed so much that you didn't recognize or remember. I only showed you that the site didn't change at all.

 

[Selfexcluded1]

I was only on the website for a few mins. I couldnt remenber it. I am being 100percent truthful

 

[bebo67]

I tried the same from the UK site and I couldn't complete the second registration as you have to enter the post code to get your address. So something is amiss.

Will have to wait until who ever the rep is, to clear everything up. I actually believe him

 

[Selfexcluded1]

Thanks. Who agree with the casino terms are they fair.

 

[Harry_BKK]

I was only on the website for a few mins. I couldnt remenber it. I am being 100percent truthful

Bottom line is

- onus is on the player to check whether he/she had an account, especially when you self-excluded at a few sites in the past
- you changed your story in a few places
- you deposit GBP450 in one shot and are saying that money means a lot to you. Why gamble it then? Or why not make smaller deposits?

Best is to contact the Royal Panda Rep and ask for his help. Discussing it any further in this thread won't get you your money back, nor will you have a bigger cloud because you post something negative about a casino and on top you accuse RP for stealing money, which is not proven.