Royal Panda - I had a duplicate account, winnings unpaid.

[Selfexcluded1]

Why dont they have a uk address.

 

[Harry_BKK]

Thanks. Who agree with the casino terms are they fair.

It doesn't matter what they are.

When you hit the register button you agree to them. Since you are of legal age, you enter with that into a contract according to the terms.

You could have read the terms prior to registering and could have decided not to register because you thought the terms are unfair. Simples.

 

[Harry_BKK]

Why dont they have a uk address.

They do, every casino with an UKGC license must have a physical address in the UK.

You also have a designated ADR in their terms which you can use in case of a dispute.

 

[Selfexcluded1]

What is the address please

 

[Selfexcluded1]

An unfair term is not legally binding on consumers, and enforcers can also take action to stop you using it. The Consumer Rights Act 2015 covers the use of unfair terms in consumer contracts. ... As well as terms in consumer contracts the Act applies to certain consumer notices, whether or not they are in writing.

 

[Harry_BKK]

An unfair term is not legally binding on consumers, and enforcers can also take action to stop you using it. The Consumer Rights Act 2015 covers the use of unfair terms in consumer contracts. ... As well as terms in consumer contracts the Act applies to certain consumer notices, whether or not they are in writing.

That is if the terms are unfair, which is not proven at all.

In contrary, RP's terms are pretty clear and straightforward.

 

[Harry_BKK]

What is the address please

Sorry, I am not your PA.

The complaint procedure at RP:

 

[Selfexcluded1]

The uk address is hidden for a reason. If i can find it i am take this to small claims. I tried finding it.

 

[robby811]

This Thread is Onfire Jeez

 

[Selfexcluded1]

That is if the terms are unfair, which is not proven at all.

In contrary, RP's terms are pretty clear and straightforward.

If type google and royal panda unfair terms you get many people complaining about unfair terms.

 

[brianmon]

If you've made any bets with your deposit. Then the very most you could expect back is your deposit MINUS the bets you made.
Not that I'm saying you should get anything back since you contravened the terms and conditions.

You said earlier "I had a account with nearly most sport bookmakers and this has never happened before."
Does that mean you opened accounts while self-excluded and had your deposit returned?

 

[Selfexcluded1]

Even on this forum the mod said they had dogey terms.

 

[Selfexcluded1]

If you've made any bets with your deposit. Then the very most you could expect back is your deposit MINUS the bets you made.
Not that I'm saying you should get anything back since you contravened the terms and conditions.

You said earlier "I had a account with nearly most sport bookmakers and this has never happened before."
Does that mean you opened accounts while self-excluded and had your deposit returned?

No but i always got my deposit or money back and never felt cheated like this

 

[brianmon]

No but i always got my deposit or money back and never felt cheated like this

So this has happened many times before. Only this time you didn't get your deposit returned?

 

[Selfexcluded1]

No if deposit with a casino and i wanted to withdraw i always got my money. If i won i would always get my money .

 

[TheAddict]

Please indicate where the big change is:

Pic from July 2017 (Wayback Machine)

View attachment 103742

Pic from today

View attachment 103745

tbf, removing a cute panda for a boring pile of horse manure is a fairly big change in my book ;p

 

[robby811]

tbf, removing a cute panda for a boring pile of horse manure is a fairly big change in my book ;p

+1

 

[Selfexcluded1]

Where the panda on the mobile site

 

[robby811]

 

[Selfexcluded1]

Someone wrote this on trustpiolet just now

You do not have permission to view link Log in or register now.

they took £126 from my account !
they said the bet limit was £5, and I put on a £6 bet,
so they confiscated all my winnings as a result
disgusted, time and time again these people hide behind
the small print in there terms so they do not have to pay people out.

 

[Selfexcluded1]

You do not have permission to view link Log in or register now.

Beware. Check their T & C’s carefully. If you win a larger amount they can apply a 10% fee of the winnings which they tried with me. They said even though I had deposited more than I won, I had not wagered enough so they were going to apply this rule at their discretion. I am concerned about the amount of positive reviews as the majority of them have only ever completed one review or very few. I will not use this site if they can pick and choose if they want to take 10% of your winnings. Unlike other online casinos they do not appear to reply or respond to any of the Trustpilot reviews which to me shows a lack of care for their customers. They also do not respond to all emails or questions you ask.

 

[Selfexcluded1]

They been scamming people since 2017

20 Jun 2017

You do not have permission to view link Log in or register now.

Dishonest company that cheats people out of money.

I won £1.6k in profit but wouldn't pay it out, claiming I had an old account & there's something in there fine print T&C's to say they can seize money if they want & if you create a 2nd account.

Please read there T&C's carefully, it basically gives them the right to take you deposits, winnings, anything when they want..& THEY WILL as soon as you properly win.

 

[dionysus]

so far above i see 2 clear cases where people broke terms pretty much at every online casino
no tears here

 

[pinnit2014]

If type google and royal panda unfair terms you get many people complaining about unfair terms.

But those people are disgruntled gamblers to be fair, not qualified solicitors. It’s a bit like taking Trustpilot reviews at face value when it comes to casinos.

Rather than go full steam wait until the rep gets wind of this and looks into this.

Edit and I see you’ve already pulled the TP stuff out...sigh...why can’t you wait until the rep looks at this. Now you’ve set the tone with ‘scam’. Deary me.

 

[nikantw]

Did anyone else remember one particular 2018 award reading this thread?

 

[Tirilej]

Even on this forum the mod said they had dogey terms.

In this forum they are accredited and highly respected, so that was a lie.

I've never heard about anyone that are so stupid that they register an account just to self exclude, as you did in 2017 ....unless of course you planned to come back for some freeplay later in the thought you will no matter what happens at least get your deposit back.
We've seen many of these cases.

You could also see it as a lesson and a reason to finally stop gambling.

 

[Tirilej]

Did anyone else remember one particular 2018 award reading this thread?

Is it this one you have in mind? Evil Player Award | Meister Awards 2018 - Casinomeister

 

[Selfexcluded1]

kavamanSenior MemberPABnononaccred3PABnononaccred3MM
These terms seem dodgy to me aswell. Especially these parts:
-Money won using bonus money will be added to the player’s bonus balance. These bonus winnings will be released when the player meets the wagering requirements for the concerning promotion.
-Free spins are exclusively for use with the game(s) stated in the concerning promotion.
-Unless expressly stated otherwise, money won using free spins will be credited to the player's balance as bonus money and thus is subject to Royal Panda’s standard wagering requirement of 35 times the bonus amount

Can the freespins part be true? I win 5000€ during free spins and it has 35x REAL money wagering .... Thats how i would understand it.

Mar 26, 2014Report
Like+ QuoteReply

 

[Tirilej]

kavamanSenior MemberPABnononaccred3PABnononaccred3MM
These terms seem dodgy to me aswell. Especially these parts:
-Money won using bonus money will be added to the player’s bonus balance. These bonus winnings will be released when the player meets the wagering requirements for the concerning promotion.
-Free spins are exclusively for use with the game(s) stated in the concerning promotion.
-Unless expressly stated otherwise, money won using free spins will be credited to the player's balance as bonus money and thus is subject to Royal Panda’s standard wagering requirement of 35 times the bonus amount

Can the freespins part be true? I win 5000€ during free spins and it has 35x REAL money wagering .... Thats how i would understand it.

Mar 26, 2014Report
Like+ QuoteReply

So you're trying to find something bad about them? That doesn't work when copying a member questioning their bonus rules.
If you're trying to dig up dirt you need to do a much better job.

 

[Selfexcluded1]

In this forum they are accredited and highly respected, so that was a lie.

I've never heard about anyone that are so stupid that they register an account just to self exclude, as you did in 2017 ....unless of course you planned to come back for some freeplay later in the thought you will no matter what happens at least get your deposit back.
We've seen many of these cases.

You could also see it as a lesson and a reason to finally stop gambling.

If i did it on purpose why would i wait nearly 2 and half years tobdonit

 

[Selfexcluded1]

In this forum they are accredited and highly respected, so that was a lie.

I've never heard about anyone that are so stupid that they register an account just to self exclude, as you did in 2017 ....unless of course you planned to come back for some freeplay later in the thought you will no matter what happens at least get your deposit back.
We've seen many of these cases.

You could also see it as a lesson and a reason to finally stop gambling.

You cant call me a lier when i showed your proof

 

[paul7388]

Oh lovely another self exclusion thread.

To be fair tho i have got to admit over the years i have signed up to many casinos and bookies and would never remember of hand exactly who.

Have saw myself trying to sign up to places before to be told sorry email is alreasd in use. And i have been like ok when the hell did i register here.

Also took me about 5 years after joining Paddy Power to start using them regularly. Same with Coral they kept sending me an email every year on my Birthday offering a decent match bet to deposit. Took me years to start using my account which i now use daily lol.

Only place i think i managed to get 2 accounts was Sky . Well i am guessing that was the reason they were only place ever to block me. Never botherered finding out why. But anyway yes with amount of casinos out it is very easy to forget that you have an account on one.

 

[Tirilej]

You cant call me a lier when i showed your proof

That wasn't any proof. Kavaman is no mod. He is just a member like you and me.
Just because he didn't understand or questioning their bonus rules doesn't make their rules or them dodgy

 

[Selfexcluded1]

That wasn't any proof. Kavaman is no mod. He is just a member like you and me.
Just because he didn't understand or questioning their bonus rules doesn't make their rules or them dodgy

Ok

 

[aceking123]

Do not think panda is a bad casino or the rep is, but one would of thought if a player has self excluded & used the same address ,dob etc etc , then the casino has a responsibility to refund the players deposits. hiding behind the e mail address one if that is the case is just bull & all players should know this.

send Melvin a PM let him look at failing this PAB with our maxd, i would think this is pretty much a straight forward case & yes the terms are pretty crap to be honest & should be changed, but your clearly no angel here.

 

[Selfexcluded1]

Ok thanks i will follow the correct procedure.

 

[Harry_BKK]

Do not think panda is a bad casino or the rep is, but one would of thought if a player has self excluded & used the same address ,dob etc etc , then the casino has a responsibility to refund the players deposits. hiding behind the e mail address one if that is the case is just bull & all players should know this.

send Melvin a PM let him look at failing this PAB with our maxd, i would think this is pretty much a straight forward case & yes the terms are pretty crap to be honest & should be changed, but your clearly no angel here.

It is not clear that the OP SE'ed. As far as I understood he closed the account first after two minutes and a few posts later it was 17 minutes.

RP is accusing him of opening duplicate accounts, not of SE violation.

 

[aceking123]

It is not clear that the OP SE'ed. As far as I understood he closed the account first after two minutes and a few posts later it was 17 minutes.

RP is accusing him of opening duplicate accounts, not of SE violation.

Ah that could be a can of worms then , i must admit i just browsed the thread , due to us having these weekly ) cheers H

 

[Playford7]

Oh look another SE thread...
tbh if I’ve ever tried to sign up to a casino I’m already a player at as another member said I get the message ‘address in use’ or ‘account already in use’
That’s only ever been with caddell/white hat as they have about 4 trillion skins.
Unless you totally change your personal details find it hard to believe a casino wouldn’t detect a ‘duplicate’ acc.
Best of luck OP I’m done here, see far to many of these threads.

 

[colinsunderland]

It is not clear that the OP SE'ed. As far as I understood he closed the account first after two minutes and a few posts later it was 17 minutes.

RP is accusing him of opening duplicate accounts, not of SE violation.

Forgetting about the other things, he did copy and paste part of an email about the self exclusion, so I think he probably did, as to why, no idea.
However, I just went through the registration and it seems all the automated check checks for is an email address, as thats the only thing that was shown as an error when I went through it.
The casino has a duty not to allow SE'd players to play there, if they don't check at the point of registration then clearly the casino failing in that duty, and the player should be refunded. Of course that opens them up to player fraud, but then adding an extra couple of queries to the DB when the registration form is completed would stop that fraud overnight. You have to question why casinos don't do that as it would take about 30 minutes max to write and implement, but then they wouldn't make as much money by confiscating SE'd customer's monies.

 

[SpinUk]

Yes i think the OP is trying it on. And shame on him him for doing so.

But..

I think the Casino has a purposely speculative term there for seizing player deposited terms on duplicate accounts (and to be fair they are not the only ones to do this). It will not stand if its pushed down the legal route, and wouldnt even need to get that far.

I say speculative as if you were serious about stopping exisiting players from re-registering you would have match flags on more 2 or more fields with one of those being the postcode. That is incredibly simple for the Casino to do.

What you certainly wouldnt do is pick the one most likely to change - the email address - and then throw in a catch all term to seize any deposits in the event of duplicates.

I have to question which scenario it more financially advantageous for the casino.

 

[nikantw]

Can I propose the "one PIN for each player" idea again?
It really solves all problems, one simple thing to check upon registration.

 

[The Viking]

even if the homepage look diffrent then year and half ago, how can one forget you signed up before to casino with the name Panda in it ?

 

[nutnut]

Maybe player is a liar, a cheat, a addict or has hundred fake accounts with them or maybe his side of story is true.

Either way NO casino has the right to keep his money, they can ban him exclude him seize winnings but they can not keep his money that is downright theft anyone justify that is a disgrace on here.

Let's wait for then to reply but if they refuse to give him his deposit back he should make a complaint and report their license.

But I'm certain he will get his money back once rep is here, just doesnt help everyone having a witch hunt on the player.

 

[SpinUk]

Yup. Imagine if this was a genuine mistake and a highroller deposited 10k? Do you think Royalpanda could use that term to keep it?

 

[Macaroni]

Maybe player is a liar, a cheat, a addict or has hundred fake accounts with them or maybe his side of story is true.

Either way NO casino has the right to keep his money, they can ban him exclude him seize winnings but they can not keep his money that is downright theft anyone justify that is a disgrace on here.

Let's wait for then to reply but if they refuse to give him his deposit back he should make a complaint and report their license.

But I'm certain he will get his money back once rep is here, just doesnt help everyone having a witch hunt on the player.

Excatly what i was thinking.

Dont be so so fast judging players, lets propose casino is the one doing wrong? Player will be in a even worse position then before, being ambushed by other players calling him out for no logical reason

I mean the truth will eventually reveal itself either way. Players are not angels in all cases, but neither is casinos. Dont let the people with bad intention corrupt the way you rationalise.

 

[Harry_BKK]

Sorry but I don't believe this SE / mistake / forgot / taken my money/ I want my deposits back - nonsense anymore.

The OP is clearly an experienced player, so he knows exactly what is happening and what the terms usually are.

Now, if he opened a duplicate account with a different email (as he said) then RP could argue that he was trying to commit fraud. Hence, confiscating is the right thing to do.

From the player side, yes, he maybe should have deposits back but TBH he shouldn't. It would be a good lesson for the OP to do some due diligence before opening another account.

 

[Harry_BKK]

Yes i think the OP is trying it on. And shame on him him for doing so.

But..

I think the Casino has a purposely speculative term there for seizing player deposited terms on duplicate accounts (and to be fair they are not the only ones to do this). It will not stand if its pushed down the legal route, and wouldnt even need to get that far.

I say speculative as if you were serious about stopping exisiting players from re-registering you would have match flags on more 2 or more fields with one of those being the postcode. That is incredibly simple for the Casino to do.

What you certainly wouldnt do is pick the one most likely to change - the email address - and then throw in a catch all term to seize any deposits in the event of duplicates.

I have to question which scenario it more financially advantageous for the casino.

We don't know what exactly the OP changed compared to the first account. The only confirmed item is the email address.

 

[Macaroni]

Sorry but I don't believe these SE / mistake / forgot / taken my money/ I want my deposits back - nonsense.

The OP is clearly an experienced player, so he knows exactly what is happening and what the terms usually are.

Now, if he opened a duplicate account with a different email (as he said) then RP could argue that he was trying to commit fraud. Hence, confiscating is the right thing to do.

From the player side, yes, he maybe should have deposits back but TBH he shouldn't. It would be a good lesson for the OP to do some due diligence before opening another account.

He has said nothing about any abuse claims. Clean depoists without any bonus. What could be the goal of this fraud?

What is the point to puncture his story without any real evidence either way?

And why on earth do you feel that players should get money confiscsted if player accidently creates a second account without any bad intention?

 

[Harry_BKK]

He has said nothing about any abuse claims. Clean depoists without any bonus. What could be the goal of this fraud?

What is the point to puncture his story without any real evidence either way?

Because every week there are 1 - 2 cases like this popping up here at Casinomeister and 99/100 it is attempted fraud.

The OP's post is exactly the same like dozens from others.... "i can't believe what's happening! they are stealing my money! I forgot xyz etc" - take your pick!

The OP again has not read the terms (Casinomeister posting rules) as he would have seen that in such cases he should first try to contact the casino rep to try and solve his issue out of the public eye. That is mostly the easier route. Instead he blasts the casino straight away and than is hoping for an amicable solution.