1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice

Poll:Best Screenshot of the Month?



Candidates Revealed...Cast your vote!.
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Royal Panda bonus terms complaint

Discussion in 'Online Casino Bonuses' started by zazedac, Mar 25, 2014.

    Mar 25, 2014
  1. zazedac

    zazedac Dormant account PABnononaccred

    Occupation:
    nothing
    Location:
    aus
    I saw the new casino royal panda yesterday decided to make a deposit claimed the 100% bonus won$900 but after quite some time I noticed my bonus status hadn't changed emailed them apparently bonus money doesn't count towards the wr!!! So once I hit my bonus credit of deposit it stopped counting towards it. I feel so ripped off right now!
     
  2. Mar 25, 2014
  3. zazedac

    zazedac Dormant account PABnononaccred

    Occupation:
    nothing
    Location:
    aus
    So now I have $900 sitting there and if I want to withdraw it god knows how much that's gonna cost me
     
  4. Mar 25, 2014
  5. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    I'm guessing you didn't read the terms, so you really only have yourself to blame.

    I will never understand why some people rush to brand new casinos and risk their cash instead of waiting.
     
    8 people like this.
  6. Mar 25, 2014
  7. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    If the bonus $ doesnt contribute to WR, why take it? I mean, you'd actually hope you don't hit with it, so it's kind of pointless.
    On dodging, I think you might have dodged a bullet here, and be thankful it was $900 v $9000. Still a fair chunk, and sorry you may potentially lose it, but stick to the accredited list, and read the Ts and Cs you agree to...saves a lot of headaches.
     
    4 people like this.
  8. Mar 25, 2014
  9. zazedac

    zazedac Dormant account PABnononaccred

    Occupation:
    nothing
    Location:
    aus
    I've never seen a term like this before. You're right I probably should've read things more thoroughly however their site is very slow to load other pages and when I tried to open them after playing for some time it was taking so long I closed it. Still very disappointed I have seen casinos take their bonus back when wr was reached but not this
     
    1 person likes this.
  10. Mar 26, 2014
  11. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)
    I had a quick look at terms.

    It should say : Total balance
    Bonus
    Cash

    Whatever it says in the cash amount is withdrawable.

    Seems to me it's like Leovegas and Betat...you can withdraw so long as you have not used the bonus funds.
     
    1 person likes this.
  12. Mar 26, 2014
  13. Slotster!

    Slotster! I predict a riot. CAG

    Occupation:
    al Hazard
    Location:
    Location, Location!
    You are playing at, and giving real money to a casino called "Royal Panda"?

    It's up there with "PlayHippo".
     
    4 people like this.
  14. Mar 26, 2014
  15. zazedac

    zazedac Dormant account PABnononaccred

    Occupation:
    nothing
    Location:
    aus
    Unfortunately Jezebel unlike in those casinos no matter how much you play once you're into the bonus money you can't convert it to real cash only the cash you deposit goes toward wagering
     
  16. Mar 26, 2014
  17. kavaman

    kavaman Senior Member PABnononaccred3 PABnononaccred3 MM

    Occupation:
    It
    Location:
    finland
    These terms seem dodgy to me aswell. Especially these parts:
    -Money won using bonus money will be added to the player’s bonus balance. These bonus winnings will be released when the player meets the wagering requirements for the concerning promotion.
    -Free spins are exclusively for use with the game(s) stated in the concerning promotion.
    -Unless expressly stated otherwise, money won using free spins will be credited to the player's balance as bonus money and thus is subject to Royal Panda’s standard wagering requirement of 35 times the bonus amount

    Can the freespins part be true? I win 5000€ during free spins and it has 35x REAL money wagering ...:eek:. Thats how i would understand it.
     
    1 person likes this.
  18. Mar 26, 2014
  19. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)
    Looked again and this does not make sense.

    Site looks ok but chat was unavailable. Really wanted to ask.
     
  20. Mar 26, 2014
  21. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
    Yes, it seems like you unlock your free spin wins with your own deposited money. I've red it in swedish as well and this is obviously a trap.

    I sent them an email and asked, I also gave them a link to kavamans post. Let's see if they answer. :D
     
  22. Mar 26, 2014
  23. onkel

    onkel Experienced Member PABnonaccred

    Occupation:
    webmaster
    Location:
    Larnaca, Cyprus, Cyprus
    I had a heated convo with live support a couple of weeks ago, and the terms for this bonus are REALLY bad. I do love the "About Us"-section where they claim they have much easier-to-understand bonus rules than any other casino though :rolleyes:

    FWIW I think that if you win $900 win your bonus, you will still only need to wager 35x the original bonus amount (35x$100) with real money. I could be wrong though..
     
  24. Mar 27, 2014
  25. Kenji

    Kenji Full Member

    Occupation:
    Supervisor
    Location:
    Manchester
    Got an email about them, this botched screenshot of starburst is enough to put me off for life.

    Royal Panda bonus terms complaint: promotions-250x250-Lang-en-welcome-offer_usd.gif,Mar 27, 2014
     
    9 people like this.
  26. Mar 27, 2014
  27. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    :eek: I think the word "clueless" was invented especially for casinos like this one...

    KK
     
  28. Mar 27, 2014
  29. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
    I received two answers from Royal Panda yesterday, this is the first:

    This is the second, 2 h later:

    I can also see that Royal Panda now have created an account here but it's not activated yet.
     
    1 person likes this.
  30. Mar 27, 2014
  31. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)
     
  32. Mar 27, 2014
  33. Slotster!

    Slotster! I predict a riot. CAG

    Occupation:
    al Hazard
    Location:
    Location, Location!
    Hang on, the botched Starburst photoshop is the issue?

    THERE'S A PANDA. WITH A CROWN ON. HOLDING A WAND.

    Jesus Christ.
     
    3 people like this.
  34. Mar 27, 2014
  35. Royal Panda

    Royal Panda Official Rep for <a href="http://www.casinomeister

    Occupation:
    Casino manager
    Location:
    Malta
    Dear all,

    I was sent a link to this forum post by our customer service manager. I regret the negative experience some of you had with our brand, and obviously I’d like to take the opportunity to explain ourselves here.

    First of all, I’d like to say that we are definitely not a dodgy operator, nor do we try to mislead our players. We’d like to think of ourselves as anything but misleading. We pride ourselves for being clear and honest. Any negative feedback will be thoroughly reviewed, and used to provide our players with an even better experience.
    Bonus explanation

    Besides an extended explanation of our bonus terms, which we invested a lot of time and effort in writing precisely to ensure they’re as clear as possible, we also provide a brief summary of our deposit bonus terms during the deposit process. We've actually added this extra step to the deposit process to ensure our players understand any bonus terms which apply to them. We did this because we know it’s tempting not to read the terms and conditions. By having players select the bonus manually, and giving them this overview, our aim is to ensure they understand how the bonus works. If this still isn't clear enough, we definitely have to review the process again.

    The following example comes from You must register/login in order to see the link.. We reviewed the content on this page many times with our content team. We have always believed it explains our terms simply and clearly:

    • You deposit $10.
    • We give you a $10 bonus.
    • Your total balance is now $20.
    • To clear the $10 bonus money (and any possible bonus winnings) for withdrawal, you’ll need to wager $350 in total ($10 x 35). Only wagers made using your cash balance count towards the wagering requirements.

    So if a player wins $400 with his/her bonus money, he/she can release the $410 ($400 + $10) by meeting the wagering requirement for the bonus amount received: $10x35 = $350. Contrary to what’s been stated earlier in this thread, there’s absolutely no need to wager 35x the bonus winnings as well.

    Why we chose this bonus structure
    Like every casino, we like to offer a player a nice incentive to join Royal Panda. After you join us, and deposit and receive your welcome bonus, you will start by betting with your cash balance first. The advantage of this is that you will be able to withdraw any winnings resulting from these cash balance bets immediately, as opposed to a scenario where you would start playing using your bonus balance first and therefore would need to meet the wagering requirements before you can withdraw any of your winnings. The latter situation will not occur at Royal Panda.

    Only once your cash balance runs out, do you start using your bonus balance to play. It is true that your bonus balance – and any winnings resulting from betting with your bonus balance – can only be released with cash balance bets (as explained above). This is to protect us against fraud. And what we often see is that players with relatively high bonus winnings deposit a cash amount that is much lower than the amount of those bonus winnings, but are still able to meet the wagering requirements with cash bets to able to withdraw their bonus winnings along with the cash balance.

    Of course, any bonus system always needs to find the right balance between protecting the casino from fraud and allowing the players a chance to win money with their bonus and still be able to realistically release and withdraw it. And we do honestly believe that our system provides players with this opportunity.

    I hope the above explains our terms and philosophy. In case there are any further questions or remarks on this we will be happy to answer them.

    Best regards,

    Mark - Royal Panda
     
    3 people like this.
  36. Mar 27, 2014
  37. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    So, if I read you correctly, this is in fact a 'sticky' bonus - if I deposit $10 cash and get the $10 bonus, and LOSE my cash balance any further play with my bonus $10 will not count toward the WR. Therefore, I would need to keep depositing CASH until I had turned over enough CASH play ($350 in this case) in order to convert the $10 bonus and any winnings accrued if I played the bonus cash.
    Of course, I wouldn't do this as I would deliberately zero the bonus anyway....:rolleyes:

    So, an example:

    I deposit $10 and receive the same in bonus. The cash is played first. I have a tremendous win on cash without touching the bonus funds so I can withdraw immediately and therefore forfeit the bonus $10.

    OR (more usually!) I play the $10 cash, and it plays like a crock of sh*t so I lose it all. Then I dip into the $10 bonus and win $500 with it. So, I need to redeposit more cash say $50, and play through cash spins until I have bet $350 cash. Let's say I have $40 of my $50 cash second deposit left when I have done this.
    Then I can withdraw my remaining $40 cash PLUS my $500 I won on the $10 bonus plays, thus $540 withdrawal in total, yes?

    Would you like me to precis your T&C's for you into clear, concise and unambiguous prose?
     
    1 person likes this.
  38. Mar 27, 2014
  39. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    With your system I see no reason for anyone to take a bonus at all.

    If I don't take a bonus I can withdraw immediately anyway. To keep on depositing just to get that extra seems stupid.
    It's like any cashback to me.

    Now I'm not a bonus lover at any casino so I wouldn't get trapped, but since it's different from others you will certainly have a lot of players who don't understand in what way it's different.

    Good luck with the casino. I won't be signing up :)

    Edit: Changed my mind! They don't seem so bad at all :)
     
    Last edited: Mar 27, 2014
    3 people like this.

Share This Page