I saw the new casino royal panda yesterday decided to make a deposit claimed the 100% bonus won$900 but after quite some time I noticed my bonus status hadn't changed emailed them apparently bonus money doesn't count towards the wr!!! So once I hit my bonus credit of deposit it stopped counting towards it. I feel so ripped off right now!
Royal Panda bonus terms complaint
- Thread starter zazedac
- Start date
- Joined
- Jun 20, 2001
I'm guessing you didn't read the terms, so you really only have yourself to blame.
I will never understand why some people rush to brand new casinos and risk their cash instead of waiting.
I will never understand why some people rush to brand new casinos and risk their cash instead of waiting.
- Joined
- Apr 27, 2009
- Location
- the land of snow and maple syrup
If the bonus $ doesnt contribute to WR, why take it? I mean, you'd actually hope you don't hit with it, so it's kind of pointless.
On dodging, I think you might have dodged a bullet here, and be thankful it was $900 v $9000. Still a fair chunk, and sorry you may potentially lose it, but stick to the accredited list, and read the Ts and Cs you agree to...saves a lot of headaches.
On dodging, I think you might have dodged a bullet here, and be thankful it was $900 v $9000. Still a fair chunk, and sorry you may potentially lose it, but stick to the accredited list, and read the Ts and Cs you agree to...saves a lot of headaches.
I've never seen a term like this before. You're right I probably should've read things more thoroughly however their site is very slow to load other pages and when I tried to open them after playing for some time it was taking so long I closed it. Still very disappointed I have seen casinos take their bonus back when wr was reached but not this
- Joined
- Nov 20, 2011
- Location
- Belfast (Northern Ireland)
I had a quick look at terms.
It should say : Total balance
Bonus
Cash
Whatever it says in the cash amount is withdrawable.
Seems to me it's like Leovegas and Betat...you can withdraw so long as you have not used the bonus funds.
- Joined
- Oct 17, 2004
- Location
- Location, Location!
You are playing at, and giving real money to a casino called "Royal Panda"?
It's up there with "PlayHippo".
It's up there with "PlayHippo".
These terms seem dodgy to me aswell. Especially these parts:
-Money won using bonus money will be added to the player’s bonus balance. These bonus winnings will be released when the player meets the wagering requirements for the concerning promotion.
-Free spins are exclusively for use with the game(s) stated in the concerning promotion.
-Unless expressly stated otherwise, money won using free spins will be credited to the player's balance as bonus money and thus is subject to Royal Panda’s standard wagering requirement of 35 times the bonus amount
Can the freespins part be true? I win 5000€ during free spins and it has 35x REAL money wagering ...
. Thats how i would understand it.
-Money won using bonus money will be added to the player’s bonus balance. These bonus winnings will be released when the player meets the wagering requirements for the concerning promotion.
-Free spins are exclusively for use with the game(s) stated in the concerning promotion.
-Unless expressly stated otherwise, money won using free spins will be credited to the player's balance as bonus money and thus is subject to Royal Panda’s standard wagering requirement of 35 times the bonus amount
Can the freespins part be true? I win 5000€ during free spins and it has 35x REAL money wagering ...
. Thats how i would understand it.
- Joined
- Nov 20, 2011
- Location
- Belfast (Northern Ireland)
These terms seem dodgy to me aswell. Especially these parts:
-Money won using bonus money will be added to the player’s bonus balance. These bonus winnings will be released when the player meets the wagering requirements for the concerning promotion.
-Free spins are exclusively for use with the game(s) stated in the concerning promotion.
-Unless expressly stated otherwise, money won using free spins will be credited to the player's balance as bonus money and thus is subject to Royal Panda’s standard wagering requirement of 35 times the bonus amount
Can the freespins part be true? I win 5000€ during free spins and it has 35x REAL money wagering ...
Looked again and this does not make sense.
Site looks ok but chat was unavailable. Really wanted to ask.
Can the freespins part be true? I win 5000€ during free spins and it has 35x REAL money wagering ...
Yes, it seems like you unlock your free spin wins with your own deposited money. I've red it in swedish as well and this is obviously a trap.
I sent them an email and asked, I also gave them a link to kavamans post. Let's see if they answer.
- Joined
- Jan 22, 2013
- Location
- Larnaca, Cyprus, Cyprus
I had a heated convo with live support a couple of weeks ago, and the terms for this bonus are REALLY bad. I do love the "About Us"-section where they claim they have much easier-to-understand bonus rules than any other casino though 
FWIW I think that if you win $900 win your bonus, you will still only need to wager 35x the original bonus amount (35x$100) with real money. I could be wrong though..
FWIW I think that if you win $900 win your bonus, you will still only need to wager 35x the original bonus amount (35x$100) with real money. I could be wrong though..
D
Deleted member 30014
Guest
Got an email about them, this botched screenshot of starburst is enough to put me off for life.
- Joined
- Aug 25, 2004
- Location
- Bexhill on sea, England
- Joined
- Nov 20, 2011
- Location
- Belfast (Northern Ireland)
- Joined
- Oct 17, 2004
- Location
- Location, Location!
Hang on, the botched Starburst photoshop is the issue?
THERE'S A PANDA. WITH A CROWN ON. HOLDING A WAND.
Jesus Christ.
THERE'S A PANDA. WITH A CROWN ON. HOLDING A WAND.
Jesus Christ.
- Joined
- Mar 27, 2014
- Location
- Malta
Dear all,
I was sent a link to this forum post by our customer service manager. I regret the negative experience some of you had with our brand, and obviously I’d like to take the opportunity to explain ourselves here.
First of all, I’d like to say that we are definitely not a dodgy operator, nor do we try to mislead our players. We’d like to think of ourselves as anything but misleading. We pride ourselves for being clear and honest. Any negative feedback will be thoroughly reviewed, and used to provide our players with an even better experience.
Bonus explanation
Besides an extended explanation of our bonus terms, which we invested a lot of time and effort in writing precisely to ensure they’re as clear as possible, we also provide a brief summary of our deposit bonus terms during the deposit process. We've actually added this extra step to the deposit process to ensure our players understand any bonus terms which apply to them. We did this because we know it’s tempting not to read the terms and conditions. By having players select the bonus manually, and giving them this overview, our aim is to ensure they understand how the bonus works. If this still isn't clear enough, we definitely have to review the process again.
The following example comes from
• You deposit $10.
• We give you a $10 bonus.
• Your total balance is now $20.
• To clear the $10 bonus money (and any possible bonus winnings) for withdrawal, you’ll need to wager $350 in total ($10 x 35). Only wagers made using your cash balance count towards the wagering requirements.
So if a player wins $400 with his/her bonus money, he/she can release the $410 ($400 + $10) by meeting the wagering requirement for the bonus amount received: $10x35 = $350. Contrary to what’s been stated earlier in this thread, there’s absolutely no need to wager 35x the bonus winnings as well.
Why we chose this bonus structure
Like every casino, we like to offer a player a nice incentive to join Royal Panda. After you join us, and deposit and receive your welcome bonus, you will start by betting with your cash balance first. The advantage of this is that you will be able to withdraw any winnings resulting from these cash balance bets immediately, as opposed to a scenario where you would start playing using your bonus balance first and therefore would need to meet the wagering requirements before you can withdraw any of your winnings. The latter situation will not occur at Royal Panda.
Only once your cash balance runs out, do you start using your bonus balance to play. It is true that your bonus balance – and any winnings resulting from betting with your bonus balance – can only be released with cash balance bets (as explained above). This is to protect us against fraud. And what we often see is that players with relatively high bonus winnings deposit a cash amount that is much lower than the amount of those bonus winnings, but are still able to meet the wagering requirements with cash bets to able to withdraw their bonus winnings along with the cash balance.
Of course, any bonus system always needs to find the right balance between protecting the casino from fraud and allowing the players a chance to win money with their bonus and still be able to realistically release and withdraw it. And we do honestly believe that our system provides players with this opportunity.
I hope the above explains our terms and philosophy. In case there are any further questions or remarks on this we will be happy to answer them.
Best regards,
Mark - Royal Panda
I was sent a link to this forum post by our customer service manager. I regret the negative experience some of you had with our brand, and obviously I’d like to take the opportunity to explain ourselves here.
First of all, I’d like to say that we are definitely not a dodgy operator, nor do we try to mislead our players. We’d like to think of ourselves as anything but misleading. We pride ourselves for being clear and honest. Any negative feedback will be thoroughly reviewed, and used to provide our players with an even better experience.
Bonus explanation
Besides an extended explanation of our bonus terms, which we invested a lot of time and effort in writing precisely to ensure they’re as clear as possible, we also provide a brief summary of our deposit bonus terms during the deposit process. We've actually added this extra step to the deposit process to ensure our players understand any bonus terms which apply to them. We did this because we know it’s tempting not to read the terms and conditions. By having players select the bonus manually, and giving them this overview, our aim is to ensure they understand how the bonus works. If this still isn't clear enough, we definitely have to review the process again.
The following example comes from
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Log in or register now.
. We reviewed the content on this page many times with our content team. We have always believed it explains our terms simply and clearly:• You deposit $10.
• We give you a $10 bonus.
• Your total balance is now $20.
• To clear the $10 bonus money (and any possible bonus winnings) for withdrawal, you’ll need to wager $350 in total ($10 x 35). Only wagers made using your cash balance count towards the wagering requirements.
So if a player wins $400 with his/her bonus money, he/she can release the $410 ($400 + $10) by meeting the wagering requirement for the bonus amount received: $10x35 = $350. Contrary to what’s been stated earlier in this thread, there’s absolutely no need to wager 35x the bonus winnings as well.
Why we chose this bonus structure
Like every casino, we like to offer a player a nice incentive to join Royal Panda. After you join us, and deposit and receive your welcome bonus, you will start by betting with your cash balance first. The advantage of this is that you will be able to withdraw any winnings resulting from these cash balance bets immediately, as opposed to a scenario where you would start playing using your bonus balance first and therefore would need to meet the wagering requirements before you can withdraw any of your winnings. The latter situation will not occur at Royal Panda.
Only once your cash balance runs out, do you start using your bonus balance to play. It is true that your bonus balance – and any winnings resulting from betting with your bonus balance – can only be released with cash balance bets (as explained above). This is to protect us against fraud. And what we often see is that players with relatively high bonus winnings deposit a cash amount that is much lower than the amount of those bonus winnings, but are still able to meet the wagering requirements with cash bets to able to withdraw their bonus winnings along with the cash balance.
Of course, any bonus system always needs to find the right balance between protecting the casino from fraud and allowing the players a chance to win money with their bonus and still be able to realistically release and withdraw it. And we do honestly believe that our system provides players with this opportunity.
I hope the above explains our terms and philosophy. In case there are any further questions or remarks on this we will be happy to answer them.
Best regards,
Mark - Royal Panda
- Joined
- May 22, 2012
So, if I read you correctly, this is in fact a 'sticky' bonus - if I deposit $10 cash and get the $10 bonus, and LOSE my cash balance any further play with my bonus $10 will not count toward the WR. Therefore, I would need to keep depositing CASH until I had turned over enough CASH play ($350 in this case) in order to convert the $10 bonus and any winnings accrued if I played the bonus cash.
Of course, I wouldn't do this as I would deliberately zero the bonus anyway....
So, an example:
I deposit $10 and receive the same in bonus. The cash is played first. I have a tremendous win on cash without touching the bonus funds so I can withdraw immediately and therefore forfeit the bonus $10.
OR (more usually!) I play the $10 cash, and it plays like a crock of sh*t so I lose it all. Then I dip into the $10 bonus and win $500 with it. So, I need to redeposit more cash say $50, and play through cash spins until I have bet $350 cash. Let's say I have $40 of my $50 cash second deposit left when I have done this.
Then I can withdraw my remaining $40 cash PLUS my $500 I won on the $10 bonus plays, thus $540 withdrawal in total, yes?
Would you like me to precis your T&C's for you into clear, concise and unambiguous prose?
- Joined
- Apr 18, 2009
- Location
- Sweden
With your system I see no reason for anyone to take a bonus at all.
If I don't take a bonus I can withdraw immediately anyway. To keep on depositing just to get that extra seems stupid.
It's like any cashback to me.
Now I'm not a bonus lover at any casino so I wouldn't get trapped, but since it's different from others you will certainly have a lot of players who don't understand in what way it's different.
Good luck with the casino. I won't be signing up
Edit: Changed my mind! They don't seem so bad at all
If I don't take a bonus I can withdraw immediately anyway. To keep on depositing just to get that extra seems stupid.
It's like any cashback to me.
Now I'm not a bonus lover at any casino so I wouldn't get trapped, but since it's different from others you will certainly have a lot of players who don't understand in what way it's different.
Good luck with the casino. I won't be signing up
Edit: Changed my mind! They don't seem so bad at all
Last edited:
So, if I read you correctly, this is in fact a 'sticky' bonus - if I deposit $10 cash and get the $10 bonus, and LOSE my cash balance any further play with my bonus $10 will not count toward the WR. Therefore, I would need to keep depositing CASH until I had turned over enough CASH play ($350 in this case) in order to convert the $10 bonus and any winnings accrued if I played the bonus cash.
Of course, I wouldn't do this as I would deliberately zero the bonus anyway....
You don't need to forfeit the bonus at any point because whatever is in there will "unlock" and become available to withdraw if you keep playing with real funds. I can't think of any scenario where it would be better to forfeit the bonus money.
I really disliked it at first but now I think it's not that bad. Say you run out of real funds so you start playing with your bonus funds and hit something big, you'll still have to meet the original WR (so you have to deposit again) but it's worth it as the bonus funds will become available to withdraw as soon as you meet WR.
I kind of like it because you're not tied to any WR if you win with your original deposit, and you only have to re-deposit if you win with your bonus money. If I get a $100 bonus and win $500 with it, I won't mind re-depositing another $100 to finish the WR as I know that I'll be able to withdraw the full $500 once the 35x WR is met. It's a risk free bonus if you play it well.
- Joined
- Apr 18, 2009
- Location
- Sweden
If I remember correct then this system with bonuses was used by Betat before.
You're right. Maybe it's not so bad but strange, and you know how we always want everything to be as we are use to
- Joined
- May 22, 2012
I kind of agree with you here. The trouble is that they have made it sound far more convoluted than it need be. I'll be interested subsequently to hear of those whom have taken it and their w/d experiences.
- Joined
- Jan 22, 2013
- Location
- Larnaca, Cyprus, Cyprus
There are lots of Netent casinos that offer the same type of bonus (balance not locked until one dips into bonus funds), such as Leovegas, Thrills, Mrgreen etc etc. The big exception is that ALL wagering in those casinos counts towards clearing the bonus.
It's not the worst bonus out there, but it definitely isn't better than what the above mentioned casinos offer, and RoyalPanda's T&Cs need a massive overhaul
It's not the worst bonus out there, but it definitely isn't better than what the above mentioned casinos offer, and RoyalPanda's T&Cs need a massive overhaul
- Joined
- Nov 20, 2011
- Location
- Belfast (Northern Ireland)
I deposited £28 ad received £28 sorry Euro.
Won 50 without touching bonus and i have withdrew £71.
Good selection of games with no lag.
Let's see how long withdrawal takes.
Won 50 without touching bonus and i have withdrew £71.
Good selection of games with no lag.
Let's see how long withdrawal takes.
Last edited:
- Joined
- Nov 20, 2011
- Location
- Belfast (Northern Ireland)
Money received within 7 minutes without any docs
- Joined
- Apr 18, 2009
- Location
- Sweden
Money received within 7 minutes without any docs
That will definately give them more customers.
Well done you and well done Panda people
- Joined
- Nov 20, 2011
- Location
- Belfast (Northern Ireland)
That will definately give them more customers.
Well done you and well done Panda people
Thanks
- Joined
- Oct 17, 2004
- Location
- Location, Location!
Money received within 7 minutes without any docs
Eats, shoots and leaves...
- Joined
- Nov 20, 2011
- Location
- Belfast (Northern Ireland)
- Joined
- Oct 2, 2012
- Location
- Swe
I did a deposit of 100kr (10£) did however touch the bonus and have played and played bet ranging from 0,60-1 £ but still can't withdraw...
So it dosen't matter how much I play cus I won't be wagering anyways?
deposit 100.00kr 3,500.00 wager requirement 479.90 wagered so far.... Can't be cus I have bet 6-10kr....
- Joined
- Oct 2, 2012
- Location
- Swe
I did a deposit of 100kr (10£) did however touch the bonus and have played and played bet ranging from 0,60-1 £ but still can't withdraw...
So it dosen't matter how much I play cus I won't be wagering anyways?
deposit 100.00kr 3,500.00 wager requirement 479.90 wagered so far.... Can't be cus I have bet 6-10kr....
Read balthazars post and if it's what he says then imo bonus system is retarded.
- Joined
- Apr 18, 2009
- Location
- Sweden
It maybe isn't what we are use to but it's not that bad really.
...and I suppose the bonus will stay in your account to the next time you deposit and you will have a lot to play with.
...that is if it's something left
I talked a little with the rep and it was a nice guy, and not that boring as his post was
I'm sure he will do all he can to explain and to help anyone that needs it.
- Joined
- Oct 2, 2012
- Location
- Swe
It maybe isn't what we are use to but it's not that bad really.
...and I suppose the bonus will stay in your account to the next time you deposit and you will have a lot to play with.
...that is if it's something left
I talked a little with the rep and it was a nice guy, and not that boring as his post was
I'm sure he will do all he can to explain and to help anyone that needs it.
I had about 900kr in my account and I canceled the bonus (was a mistake though) and lost the 900kr, anyways let's say I wanted to withdraw 900 then I must deposit new real cash to complete the wagering of 3,500 kr and if I would fail then I have to deposit over and over until I'am done with wagering.
Also the games tend to error on me every 5 minutes.
- Joined
- Apr 18, 2009
- Location
- Sweden
The last part is never fun. Are they running on Every Matrix too?
Maybe you have to deposit over and over again, but what's the difference really? This way you at least doesn't have to start all over with the wagering again and you maybe have seveal thousand in there.
Sorry I'm just talking. I've never tried it so I have no clue really if it's good or bad
Maybe I'll try it some time in the future.
- Joined
- Jul 25, 2013
- Location
- -
Like most men
pwnt. lol
- Joined
- Mar 27, 2014
- Location
- Malta
Dear all,
I would like to apologize for the issues some players experienced recently with games showing an error, as reported by Sovietsky. This was a temporary technical issue which has been resolved. Game activity was recorded in the systems correctly at all times but we understand that the error messages did cause inconvenience for which we are very sorry. Please know that we take this matter very seriously and we have taken measures in order to prevent this issue from occurring again.
If you run into any issues or questions you can post them here of course but please also report them to our customer service team. This will allow us to help you efficiently and fast
Best regards,
Mark - Royal Panda
I would like to apologize for the issues some players experienced recently with games showing an error, as reported by Sovietsky. This was a temporary technical issue which has been resolved. Game activity was recorded in the systems correctly at all times but we understand that the error messages did cause inconvenience for which we are very sorry. Please know that we take this matter very seriously and we have taken measures in order to prevent this issue from occurring again.
If you run into any issues or questions you can post them here of course but please also report them to our customer service team. This will allow us to help you efficiently and fast
Best regards,
Mark - Royal Panda
- Joined
- Mar 27, 2012
- Location
- Ireland
Ok, just read the whole thread. So the bonus scheme is the same as Videoslots.
Even better, because at least the bonus is available for play.
Not my cup of tea, but certainly not dodgy.
But on both instances, why can`t the first line in bonus terms be
Wagering requirements can only be met with REAL funds. Bets made with BONUS balance DO NOT contribute to WR.
You can play with your bonus balance, but in order to meet WR, you need to DEPOSIT more real funds.
Even better, because at least the bonus is available for play.
Not my cup of tea, but certainly not dodgy.
But on both instances, why can`t the first line in bonus terms be
Wagering requirements can only be met with REAL funds. Bets made with BONUS balance DO NOT contribute to WR.
You can play with your bonus balance, but in order to meet WR, you need to DEPOSIT more real funds.
- Joined
- Jun 30, 1998
- Location
- Bierland
Admin Note: title change
Just want to mention that I've changed the title from "dodgiest" to "bonus terms complaint".
I remember discussing bonuses during a panel discussion a number of years ago, and a casino rep who represented Intercasino gave some sage advice. "If you can't explain a bonus in three sentences, don't do it." I think this could be applied here.
Just want to mention that I've changed the title from "dodgiest" to "bonus terms complaint".
I remember discussing bonuses during a panel discussion a number of years ago, and a casino rep who represented Intercasino gave some sage advice. "If you can't explain a bonus in three sentences, don't do it." I think this could be applied here.
Azzurri
Banned User
- Joined
- Feb 8, 2014
- Location
- From Foil Land
Can't be bothered detailing my whole experience as I'm not gonna waste too much of my breath on this mob. However, some of you will know I'm a paying member at many accredited sites on here, so please take my advice when I say avoid these guys, and stick with the accredited big boys. Everything you admire about the likes of Guts and Betat, these guys are not.
And yes, I did make the mistake of depositing.
My two cents worth.
And yes, I did make the mistake of depositing.
My two cents worth.
I'm not a fan of this welcome bonus. I'm just finding it really hard to wrap my head around the concept. What would be the upside to taking this bonus when wagering can only be made with real funds? I just don't understand the concept. Very confusing. Whatever happened to bonus cashable 30xD? I mean that's so easy to understand. But this bonus? I'm confused enough already I'd probably get a head ache trying to play the bonus.
ilovejesus
Full Member
- Joined
- Dec 15, 2010
- Location
- GREAT BRITAIN
i agree with you stick to Accredited Casinos
- Joined
- May 3, 2014
- Location
- Finland
I won +10k€ with this bonus. Lets see if i ever get my money
You guys think there is any change to get money from this casino?
I cleared the bonus and I have withdrawal pending...
You guys think there is any change to get money from this casino?
I cleared the bonus and I have withdrawal pending...
Last edited:
- Joined
- May 3, 2014
- Location
- Finland
Royal Panda - Good bonus! Very quick withdrawals
Here little about Royal Panda and this bonus.
First i won a lot with bonus money. After winnings still needed to wager +5000e. I deposited 500e more and reached the wagering limit.
I did all this on Saturday. I contacted customer support at saturday evening and they answered at same day (officially they said they are not open at weekends).
They kept on responding at sunday and I had my winnings on my bank account at Monday and I am talking about more than €20k.
Very good casino! Bonus is maybe strange, but customer service and withdrawals works great!
I recommend this Casino!
Here little about Royal Panda and this bonus.
First i won a lot with bonus money. After winnings still needed to wager +5000e. I deposited 500e more and reached the wagering limit.
I did all this on Saturday. I contacted customer support at saturday evening and they answered at same day (officially they said they are not open at weekends).
They kept on responding at sunday and I had my winnings on my bank account at Monday and I am talking about more than €20k.
Very good casino! Bonus is maybe strange, but customer service and withdrawals works great!
I recommend this Casino!
- Joined
- Jun 19, 2009
- Location
- In my head
But what if you didn't have the extra 500e to deposit to finish the wagering. You would have been able to visit the winnings but not touch it...
You are lucky you won a large amount. Lets most people win modest sums so it is quite possible that amount deposited in order to release funds could be equal to said funds in the end.
- Joined
- Jun 5, 2006
- Location
- Edmonton Canada
hmmmm is it just me or did it get shilly in here?
- Joined
- Jun 19, 2009
- Location
- In my head
Didn't catch that one Chayton, I looked at the username and brain registered Randoman who has been around for a little one. Just looked again and saw user name was Random who has just posted twice. Must have morning coffee.....
Signed up in may, made two post's, both is about Royal Panda and explained quite good how easy their bonus system work and how quick their withdrawals are.
No, chayton, not shilly at all.
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