thaliaeccleston
Registered
- Joined
- Sep 11, 2024
- Location
- Wales
Hi last year progressplay sent me this email regarding my account with Mrrex.com :
Dear Mr. Eccleston,
After reviewing your withdrawals and gameplay it has been concluded that you have directly breached our Terms and Conditions and Bonus Policy.
Considering this fact, your winnings were voided, and your participation fee was returned accordingly.
Listed below you can find the Terms and Conditions acted against:
E. Account Registration
8. You further represent, warrant, acknowledge and undertake that (b) in case You will perform any Prohibited Action the Company shall be entitled to disclose any and all of Your details and information to the relevant authorities, and to suspend Your Account (including freezing all funds deposited within) and void all bonuses, winnings and bonus winnings in Your Account.
F. Prohibited Actions
1. Without derogating from any other provision of these Terms and Conditions, if the Company determines that You are engaging in or have engaged in Prohibited Actions and/or Irregular Playing Patterns, or have attempted to do so, then the Company shall be entitled to close Your Account, withhold, seize and confiscate all funds in Your Account (including, but not limited to, any deposits and winnings in Your Account). In addition, the Company may exercise these rights in respect of any other Accounts of Yours on the Company Network.
2. "Prohibited Actions" shall mean illegal, unlawful, fraudulent, or other improper activities - including, but not limited to:
· reserving real money funds in any incomplete game round to use bonus funds before real money gameplay is completed.
· abuse in order to gain an advantage to the detriment of other Player(s) and/or Us
· intentionally disconnecting from a game while playing on the Sites.
3."Irregular Playing Patterns" shall mean the following activities:
· reserving real money funds in any incomplete game round in order to use bonus funds before real money gameplay is completed;
· delaying or postponing game rounds in any game to a later time, by any means, so as to clear Your real money balance, afterwards using any bonus of any form or manner (including, but not limited to, Free Spins and Free Bets);
· playing games by using Your bonus balance to build up in-game value, lose the bonus funds, and then cash out on the built-up value using Your real money balance;
J. Bonus Policy
16. In the event that the Company deems that You acted in bad faith in relation to a bonus and/or a reward scheme and/or tried to abuse a bonus and/or a reward, You shall become ineligible to receive the bonus funds and/or the points and the Company shall be entitled to close Your Account.
As such, after reviewing your withdrawal request, we had no choice than to return your participation fee, revoke your winnings and close your account.
Please note that this is the final determination of the company and that your account will remain permanently blocked due to the breach in Terms.
If you shall disagree, please refer to the company’s dispute procedure listed in our Terms:
O. Complaints and Disputes
Your complaint to an Independent ADR entity if You wish to do so.
4. If We are unable to settle a complaint or dispute by any of Our internal procedures, You are entitled to refer the dispute to an alternative dispute resolution (ADR) entity. The applicable ADR entity is eCogra free of charge. You may contact eCogra at
Best Regards,
ProgressPlay
They refunded me my deposit but I had already won money on sports and they rescinded these bet winnings? They claimed I was abusing their bonus funds in the casino, but I do not see what that has to do with my winnings from sports!??!
Note: They have addressed me as Mr no idea why I am signed up as Mrs/Ms as always since I am a woman...
Dear Mr. Eccleston,
After reviewing your withdrawals and gameplay it has been concluded that you have directly breached our Terms and Conditions and Bonus Policy.
Considering this fact, your winnings were voided, and your participation fee was returned accordingly.
Listed below you can find the Terms and Conditions acted against:
E. Account Registration
8. You further represent, warrant, acknowledge and undertake that (b) in case You will perform any Prohibited Action the Company shall be entitled to disclose any and all of Your details and information to the relevant authorities, and to suspend Your Account (including freezing all funds deposited within) and void all bonuses, winnings and bonus winnings in Your Account.
F. Prohibited Actions
1. Without derogating from any other provision of these Terms and Conditions, if the Company determines that You are engaging in or have engaged in Prohibited Actions and/or Irregular Playing Patterns, or have attempted to do so, then the Company shall be entitled to close Your Account, withhold, seize and confiscate all funds in Your Account (including, but not limited to, any deposits and winnings in Your Account). In addition, the Company may exercise these rights in respect of any other Accounts of Yours on the Company Network.
2. "Prohibited Actions" shall mean illegal, unlawful, fraudulent, or other improper activities - including, but not limited to:
· reserving real money funds in any incomplete game round to use bonus funds before real money gameplay is completed.
· abuse in order to gain an advantage to the detriment of other Player(s) and/or Us
· intentionally disconnecting from a game while playing on the Sites.
3."Irregular Playing Patterns" shall mean the following activities:
· reserving real money funds in any incomplete game round in order to use bonus funds before real money gameplay is completed;
· delaying or postponing game rounds in any game to a later time, by any means, so as to clear Your real money balance, afterwards using any bonus of any form or manner (including, but not limited to, Free Spins and Free Bets);
· playing games by using Your bonus balance to build up in-game value, lose the bonus funds, and then cash out on the built-up value using Your real money balance;
J. Bonus Policy
16. In the event that the Company deems that You acted in bad faith in relation to a bonus and/or a reward scheme and/or tried to abuse a bonus and/or a reward, You shall become ineligible to receive the bonus funds and/or the points and the Company shall be entitled to close Your Account.
As such, after reviewing your withdrawal request, we had no choice than to return your participation fee, revoke your winnings and close your account.
Please note that this is the final determination of the company and that your account will remain permanently blocked due to the breach in Terms.
If you shall disagree, please refer to the company’s dispute procedure listed in our Terms:
O. Complaints and Disputes
Your complaint to an Independent ADR entity if You wish to do so.
4. If We are unable to settle a complaint or dispute by any of Our internal procedures, You are entitled to refer the dispute to an alternative dispute resolution (ADR) entity. The applicable ADR entity is eCogra free of charge. You may contact eCogra at
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Best Regards,
ProgressPlay
They refunded me my deposit but I had already won money on sports and they rescinded these bet winnings? They claimed I was abusing their bonus funds in the casino, but I do not see what that has to do with my winnings from sports!??!
Note: They have addressed me as Mr no idea why I am signed up as Mrs/Ms as always since I am a woman...