Royal Panda - I had a duplicate account, winnings unpaid.

[Tirilej]

Because every week there are 1 - 2 cases like this popping up here at Casinomeister and 99/100 it is attempted fraud.

The OP's post is exactly the same like dozens from others.... "i can't believe what's happening! they are stealing my money! I forgot xyz etc" - take your pick!

The OP again has not read the terms (Casinomeister posting rules) as he would have seen that in such cases he should first try to contact the casino rep to try and solve his issue out of the public eye. That is mostly the easier route. Instead he blasts the casino straight away and than is hoping for an amicable solution.

Sorry but not really correct. He should try and solve it with the casino. He doesn't need to try and solve it with the rep before posting.
He should always notify them about having started a thread though, so they have the chance to respond if they want to.

 

[Harry_BKK]

Sorry but not really correct. He should try and solve it with the casino. He doesn't need to try and solve it with the rep before posting.
He should always notify them about having started a thread though, so they have the chance to respond if they want to.

The OP has done none of it.

 

[Tirilej]

View attachment 103763

Yes, there are a few who have been kicked out very fast. Melvin is aware of the thread though so my guess is that he will be in today or tomorrow.
It's London week now though so most reps will be missing. It can be good to keep in mind.

 

[pinnit2014]

Sorry but I don't believe this SE / mistake / forgot / taken my money/ I want my deposits back - nonsense anymore.

The OP is clearly an experienced player, so he knows exactly what is happening and what the terms usually are.

Now, if he opened a duplicate account with a different email (as he said) then RP could argue that he was trying to commit fraud. Hence, confiscating is the right thing to do.

From the player side, yes, he maybe should have deposits back but TBH he shouldn't. It would be a good lesson for the OP to do some due diligence before opening another account.

To be fair Harry i think that would be tenuous if the email address was the only thing he changed as it's not core data (if all things remain equal) - rather than viewing as being wrongful/criminal deception (if he tried to conceal who he really was): though in civil cases the burden is lower.

Plus, if the email addy is the only thing that's been matched then the casino's fraud detection controls are wholly inadequate. Especially given that a lot of other casinos will pop up a message saying 'hey....did you forget your password as we think we know you' even if you change your email.

Whilst some people may find it incredulous that the OP 'forgot' (which I do), I would be incredulous if this is the height of a casino's detection controls (if just email addy's).

That being said the OP has approached the whole thing wrong, digging up TP reviews and other such elements to try and strong arm the casino. And as we know these cases tend to have more going on that we're told by OP's ;-)

 

[Harry_BKK]

To be fair Harry i think that would be tenuous if the email address was the only thing he changed as it's not core data (if all things remain equal) - rather than viewing as being wrongful/criminal deception (if he tried to conceal who he really was): though in civil cases the burden is lower.

Plus, if the email addy is the only thing that's been matched then the casino's fraud detection controls are wholly inadequate. Especially given that a lot of other casinos will pop up a message saying 'hey....did you forget your password as we think we know you' even if you change your email.

Whilst some people may find it incredulous that the OP 'forgot' (which I do), I would be incredulous if this is the height of a casino's detection controls (if just email addy's).

That being said the OP has approached the whole thing wrong, digging up TP reviews and other such elements to try and strong arm the casino. And as we know these cases tend to have more going on that we're told by OP's ;-)

I can't fathom that RP would have only the email as identifier. Especially because for UK players they ask for the post code and the street address is then automatically added (you can't add the street address manually), hence, they have that plug-in in place. Plus you have to enter your mobile number. I would bet my last shirt that they take at least those 3 items in addition to the full name.

But then we know from other threads that fraudster (not saying OP is) slightly change name/postcode by one character or other things to trick the system.

 

[SpinUk]

I can't fathom that RP would have only the email as identifier. Especially because for UK players they ask for the post code and the street address is then automatically added (you can't add the street address manually), hence, they have that plug-in in place. Plus you have to enter your mobile number. I would bet my last shirt that they take at least those 3 items in addition to the full name.

But then we know from other threads that fraudster (not saying OP is) slightly change name/postcode by one character or other things to trick the system.

Those 3 items plus your full name you reckon? I’ll take that bet that they do not, for the reasons in my previous post.

 

[colinsunderland]

I can't fathom that RP would have only the email as identifier. Especially because for UK players they ask for the post code and the street address is then automatically added (you can't add the street address manually), hence, they have that plug-in in place. Plus you have to enter your mobile number. I would bet my last shirt that they take at least those 3 items in addition to the full name.

But then we know from other threads that fraudster (not saying OP is) slightly change name/postcode by one character or other things to trick the system.

If you change the postcode by 1 letter then you have to put a completely incorrect address in, if that were the case then the player is clearly trying to defraud the player. In this case the player stated all details were the same except the email address, if that is true then no matter what the OP's intention was, the casino are at fault for not carrying out proper checks. A lot of people change email addresses regularly, and mobile numbers too, either or both of those should not be the only identifiers on registration. If they detected a duplicate account the next morning as the OP stated then they could have done so on registration.

 

[colinsunderland]

Those 3 items plus your full name you reckon? I’ll take that bet that they do not, for the reasons in my previous post.

I went through the whole registration form last night using the exact same details as my account and the only field that came up as not valid was the email address

 

[SpinUk]

I went through the whole registration form last night using the exact same details as my account and the only field that came up as not valid was the email address

Im not surprised. Must be a nice little money earner for them when they (speculatively try to) enforce it. And yes, I do not think the OP is genuine, but you can’t run a business like that in 2019 either.

 

[Guntis]

I self-excluded myself from Royal Panda around 2 years ago.

A minute ago I tried to register again with the same details. The system immediately detected the same email and username.

Also tried to log in with the details I used to log in before but could not get in anyway!

 

[colinsunderland]

I self-excluded myself from Royal Panda around 2 years ago.

A minute ago I tried to register again with the same details. The system immediately detected the same email and username.

Also tried to log in with the details I used to log in before but could not get in anyway!

Try changing those two fields and mobile number and I bet it accepts your registration.

 

[aceking123]

Having the same dispute with williamhill, although all details match WH are still stating its fine to have another account. this means theyre only using email address to find other accounts, when it should be address details.

 

[colinsunderland]

Having the same dispute with williamhill, although all details match WH are still stating its fine to have another account. this means theyre only using email address to find other accounts, when it should be address details.

After a self exclusion

 

[aceking123]

After a self exclusion

yes Colin , i have been doing tests on a few casinos , ive another three others that have also failed.

 

[colinsunderland]

yes Colin , i have been doing tests on a few casinos , ive another three others that have also failed.

They actually told you its ok to have another account when self excluded? I would be forwarding the chat to the UKGC!

 

[aceking123]

im in the process of doing two reports about two company's failing on responsible gaming. but shall do i thread once i know its good to go)

 

[lockinlove]

This is a highly rated accredited casino and you are in here bashing them, breaking forum rules and searching for bad reviews on them to use as part of your case. This is completely unacceptable in my opinion and royal panda have worked hard to earn their rating. I do not think a thread like this should even be allowed to run rampant but whatever not my call.

Just stop posting about it and wait for Melvin because there is not a single person that can help you right now aside from them. It's the weekend and reps are usually enjoying their days off away from this forum so just give it a couple of days to let RP respond.

 

[spiker1977]

I don't know what is truth in this case but there is no reason for a casino to take the money! That is pure theft.
The T&C are rules that is writen by the Casino, it not the law. Many casinos bend the T&C rules for streamers/highrollers/vip person but when a regular player bets 0.60€ in 1 line and its 0.10€ to much. And they have the right to take all the money!

 

[Selfexcluded1]

i did try to resolve it with the casino they are not prepared to work with the player and said final decision.

 

[dionysus]

i did try to resolve it with the casino they are not prepared to work with the player and said final decision.

if the rep doesnt come forth in due time, CM has a free PAB service you can look into above

 

[dionysus]

be sure to review it carefully if you proceed
Player Arbitration Policies and Procedures
Submit Your Online Casino Complaint - Casinomeister

 

[Selfexcluded1]

how is the casino allowed to steal my deposits.

 

[Selfexcluded1]

Please, be informed that we always ask our players to familiarize themselves with your terms and conditions. As you have opened multiple accounts we've had to confiscate your funds.

 

[Selfexcluded1]

they where going to refund me and they said

Thank you for contacting us.

In line with our standard procedures, and our commitment to player security, we require you to submit one more documentation.
This will enable us to verify your identity and proceed with your refund. i sent it got this reply

 

[dionysus]

no, offense...but we get it
either wait for the rep to respond (its the weekend) or file a PAB
CM has procedures in place to help players
banging on doesnt help