If Incompetence Had a Jackpot, Videoslots Would Hit the Max Win

[ob1kenob]

Hey everyone,



Just wanted to share my first-hand experience with Videoslots to warn fellow players about the deceptive practices surrounding their “Weekend Booster” and the ridiculous hoops they make you jump through to get your money.


1. The “Weekend Booster” Trap


• What they claim: You earn 0.5% of your winnings throughout the week, which gets “held” separately and is paid out on Fridays. They make it sound like an extra perk.


• The catch: This money is not a bonus—it’s your actual winnings that they withhold for no valid reason under the pretense of an “automated payout.”


• The problem: They bury the opt-out option deep in the terms, and even when you request to opt out, they drag the process out indefinitely while continuing to hold your funds hostage.


• No immediate access: Even after opting out, they won’t immediately release the funds—you still have to wait until their next “scheduled” payout, even if you close your account.



2. Customer Service Runaround & Stalling Tactics


Once I demanded my $8.60 in withheld funds, I got caught in the most absurd loop of excuses:


Weeks of delays on my opt-out request

Repeated copy-paste responses saying the “relevant team is reviewing”

Contradictory statements about when/how the money would be transferred

Blatantly refusing to provide an actual processing time

Multiple agents pretending they had no authority to escalate my request

At one point, they even impersonated the MGA in an email





3. Violation of Regulations

• Failure to provide timely access to player funds (MGA Article 19)

• Misrepresentation of player funds as a “bonus” (MGA Article 33)

• Advertising an opt-out process that does not actually function (MGA Article 4(1)(c))

• Prolonged delays and non-transparent withdrawal policies (AGCO standards on player funds access)

4. The Takeaway


At the end of the day, this is about how they treat their players and the shady way they operate - completely unnacceptable. If they can pull this nonsense for such a small amount, imagine what happens when someone tries to withdraw larger sums.

Not saying don’t play here—but be aware of their sketchy policies and the headache you’ll face trying to get your money.

Hope this helps someone avoid the same frustration. Has anyone else dealt with this nonsense from Videoslots?

 

[anddi32]

There have been two models. The old model and the new model, the old model was apparently left for the old players which is based on the total wager and in that model the casino does not withhold anything

"The Weekend Booster is based on the total amount of bets made during the week and the RTP’s of the specific games you have played. It’s easy, the more you bet throughout the week, the more you get back on Friday."

I personally thought that all the players were transferred to the old model about 1-2 years ago and the model based on winnings has been ditched

 

[salmonhell11]

Yes, that hold winnings is just an unnecessary thing.

Imagine though all that for $8.6, left me wonder what TS do for a hundred

 

[ob1kenob]

Well, here’s where it gets interesting.

At first, all I did was try to opt out of the Weekend Booster, as per their own terms, which clearly state that upon opting out, the accumulated funds should immediately transfer to my available balance. That didn’t happen.


Instead, they deliberately delayed my opt-out request for weeks and when I pushed for an answer, they flat-out lied and tried to frame it as if the Weekend Booster was a “bonus” they were generously giving me. Only when I dug my heels in and quoted their own terms back to them did they finally admit I was right—but even then, they still refused to process the opt out.


They dragged the process out for so long that I felt so disrespected I decided to just close my account altogether. And guess what? Even then, they tried the same scam again. After my account closure, they pretended I wasn’t entitled to the remainder of my accumulated Weekend Booster. I had to press them again just to get them to acknowledge that they still owed me money.


This isn’t just a one-off mix-up—this is intentional deception to withhold player funds under false pretenses. If I wasn’t persistent, they would have happily kept my money.


And if they’re pulling this nonsense over $8.60, it really makes you wonder how much they’ve quietly pocketed from other players who didn’t know better or didn’t fight back.

 

[CongoGB]

I thought they got rid of this 0.5% thing and reverted everyone back to the old method of genuine bonus funds - I think this was mid-way through 2024?

In which case it's just miscommunication from support (and stuff on the website which should have been removed), who don't fully understand the issue, and the OP is getting a bit carried away.

Hopefully anyway

Edit just tagging in @Team.Videoslots which may also be helpful to the OP.

 

[slotmaster]

There have been two models. The old model and the new model, the old model was apparently left for the old players which is based on the total wager and in that model the casino does not withhold anything

"The Weekend Booster is based on the total amount of bets made during the week and the RTP’s of the specific games you have played. It’s easy, the more you bet throughout the week, the more you get back on Friday."

I personally thought that all the players were transferred to the old model about 1-2 years ago and the model based on winnings has been ditched

Oh did not know that, I was going to say as was like umm, no hold on weekend booster.

 

[mulven]

Oh did not know that, I was going to say as was like umm, no hold on weekend booster.

Is there a different offer live in Canada? From what I read (as I don't play at VS), none of your winnings are withheld and they give you additional winnings on each bet based on the formula 0.08(100-tRTP). These additional winnings, ones you wouldn't have without the promotion, are what are withheld.

Others have mentioned different versions so perhaps this one I found via Google is deprecated.

 

[slotmaster]

Is there a different offer live in Canada? From what I read (as I don't play at VS), none of your winnings are withheld and they give you additional winnings on each bet based on the formula 0.08(100-tRTP). These additional winnings, ones you wouldn't have without the promotion, are what are withheld.

Others have mentioned different versions so perhaps this one I found via Google is deprecated.

Not sure about that, but they are strict about bonuses and terms for bonuses here.

 

[Jono777]

I also thought the newer WB had been scrapped and the original / old one returned.

Cannot be 100% but reasonably sure Mr. Wild came on the forum at one point and explained this was happening and would be "funded" via the vast reductions in SnG and MTT freerolls we all moaned about at the time

Possibly this situation is affected by geo location or when the account was created, either way whether right or wrong, as I say, sure the 0.5% thing was binned well over a year back

 

[anddi32]

June 2023:

We re-launched our old weekend booster, which only a few customer had. We have improved the value of the wheel of jackpot.

Old version is that what i posted before: based on total wager and lower RTP gives more cashback.
I opened an account in 2016 and I have never been part of that newer system

 

[ob1kenob]

Sadly friends its right there in the Ts and Cs:
4.8.1: By opening a Player Account with Videoslots, You consent to accumulate 0.5% of winnings from games played (which includes Video Slots, Slots, Jackpot games, and Live Casino) from the previous week to be kept separately from the Player Account balance and which will form Your Weekend Booster.


• 4.8.2: You can revoke Your consent at any time after signing up by opting out from the Weekend Booster. Once You opt out, the accumulated Weekend Booster amount from the previous applicable period will be transferred to Your available balance.


Videoslots uses this intentionally confusing formula to make it seem like they are giving players something extra. In reality, it always results in a forced withholding of 0.5% of your winnings—just delayed under the label of “Weekend Booster.”

Videoslots’ Formula:

0.08(100 - TRTP) = Boosted RTP

• TRTP = Theoretical Return to Player (usually between 92%-98% for most slots).

• They apply a fixed multiplier of 0.08 to the house edge (100 - TRTP).

• The resulting “boosted RTP” is then credited back as the Weekend Booster.


RTP% House Edge (100 - RTP) Boosted RTP (0.08 * House Edge) Weekend Booster %


96% 4% 0.08 × 4 = 0.32% 0.32%


95% 5% 0.08 × 5 = 0.40% 40%


94% 6% 0.08 × 6 = 0.48% 0.48%


93% 7% 0.08 × 7 = 0.56% 0.56%

So, no matter what, the Weekend Booster payout never exceeds 0.5%. It’s always within that range, meaning they’re simply holding 0.5% of your winnings hostage every week and pretending it’s a bonus.


What This Means for Players:

• This is NOT a cashback because it’s coming from your own winnings.

• They are not “boosting” anything—this is just an excuse to delay payouts.

• Since they apply this to every player, they are essentially running an interest-free loan scheme where they get to hold onto everyone’s money for a week before paying it back.

• You can opt out but they intentionally delay and complicate the process to stop players from doing so.

 

[CongoGB]

Then the T's & C's haven't been updated. Probably adding to the confusion.

 

[dunover]

Basically goes against the ethos of most consumer regulations - things like this are supposed to be opted out of by default so you opt in, not the other way round.

It doesn't really sit well with responsible gambling either, just encouraging play and deposits at the weekend when they perceive players have most time spare so are likely to spend more.

Quite clever as it's going to be a paltry amount, almost non-existent if a Bonanza player, so you'll likely lose it in a few spins and want to deposit afterwards.

 

[CongoGB]

Personally, I'm pretty sure there is incompetence, but not of the kind the OP thinks.

I think what's happened is that, yes, there used to be the "old" extra Friday bonus, and then they introduced the 0.5% version for new users. Old users like me stuck with the old version, so it was always extra bonus funds, even if it is a tiny amount.

But, from what I understood, they got rid of the 0.5% version and put all users on the old "free" bonus that didn't come out of your own winnings. This coincided with the time the Battles went to shit, as they had to equalise their bonus budgets down. Summer last year I think?

Where the incompetence comes in - they never informed customers about this AFAIK, apart from a post from @Mr Wild - and if you missed that, you'd never know.

I wouldn't put it past them to not update the T's and C's, nor to tell their chat support people about it.

So the OP may well be trying to opt out of something that technically no longer exists, even though the T's and C's say it is. So support look at the T's and C's too, get all confused, and round in circles you go.

I still think the OP just needs to PM @Team.Videoslots and I'm sure they'll be better at explaining than the usual chat support.

And that'll do from me - can't be arsed to randomly go all bold in parts

 

[anddi32]

Sadly friends its right there in the Ts and Cs:

Here is Weekend booster rules from my account. As you can see, this is totally different version where the casino does not withhold 0.5% of the winnings. The return is calculated purely from wagering, basic cashback without anything special

Agree with you, players with a newer version practically pay their own weekend booster as a smaller RTP and that model cannot be called cashback.

That's also true, for some reason the general rules only mention new version, but the player-specific rules can be checked in the my weekend booster section

 

[mulven]

And that'll do from me - can't be arsed to randomly go all bold in parts

With regards to the deprecated 0.5% term, surely they didn't actually take 5p from £10 of winnings and it's just poorly worded? Would be impossible to do this to small amount and only works cumulatively adding up all the distant sig figs to reach whole pennies. Meaning it's always been additional. The fact it says consent does make it interesting though...

 

[Reelsoffun]

Sadly friends its right there in the Ts and Cs:
4.8.1: By opening a Player Account with Videoslots, You consent to accumulate 0.5% of winnings from games played (which includes Video Slots, Slots, Jackpot games, and Live Casino) from the previous week to be kept separately from the Player Account balance and which will form Your Weekend Booster.


• 4.8.2: You can revoke Your consent at any time after signing up by opting out from the Weekend Booster. Once You opt out, the accumulated Weekend Booster amount from the previous applicable period will be transferred to Your available balance.


Videoslots uses this intentionally confusing formula to make it seem like they are giving players something extra. In reality, it always results in a forced withholding of 0.5% of your winnings—just delayed under the label of “Weekend Booster.”

Videoslots’ Formula:

0.08(100 - TRTP) = Boosted RTP

• TRTP = Theoretical Return to Player (usually between 92%-98% for most slots).

• They apply a fixed multiplier of 0.08 to the house edge (100 - TRTP).

• The resulting “boosted RTP” is then credited back as the Weekend Booster.


RTP% House Edge (100 - RTP) Boosted RTP (0.08 * House Edge) Weekend Booster %


96% 4% 0.08 × 4 = 0.32% 0.32%


95% 5% 0.08 × 5 = 0.40% 40%


94% 6% 0.08 × 6 = 0.48% 0.48%


93% 7% 0.08 × 7 = 0.56% 0.56%

So, no matter what, the Weekend Booster payout never exceeds 0.5%.

Think your confused, the part you have posted shows it’s a free cashback based on the amount you have played the previous week using the stated formula?

They not withholding anything is just paid on a Friday in arrears.

The other cashback yes was wrong and they stopped that totally as far as we were told.

Basically the more you play the more you get and doesn’t affect any game payouts.

The 4.8.1 rule just looks like it was accidentally left in the terms?

 

[Team.Videoslots]

Hi there @ob1kenob ,

It seems you did have an internal complaint opened, and our complaints team have replied to the complaint and explained in more detail on how the weekend booster works specifically for your account.

Feel free to refer to this Email we sent, or visit the link below for further clarification and information:

You do not have permission to view link Log in or register now.

Alternatively, feel free to drop us a DM, and we'll be more than happy to check and assist you further.

Kind Regards,
Team Videoslots